Standard Room, 1 Queen Bed, Non Smoking | In-room safe, desk, laptop workspace, iron/ironing board

Reviews of Quality Inn & Suites near I-480 and I-29

2.5 out of 5
Quality Inn & Suites near I-480 and I-29
3537 W Broadway, Council Bluffs, IA

Reviews

4.6
Rating 10 - Excellent. 4 out of 39 reviews" "
Rating 8 - Good. 5 out of 39 reviews" "
Rating 6 - Okay. 6 out of 39 reviews" "
Rating 4 - Poor. 7 out of 39 reviews" "
Rating 2 - Terrible. 17 out of 39 reviews" "

5.0/10

Cleanliness

5.6/10

Staff & service

4.6/10

Amenities

4.4/10

Property conditions & facilities

4.4/10

Eco-friendliness

Reviews

8/10 Good

Delmus

Liked: Cleanliness, staff & service
I liked the space in room
Stayed 1 night in Mar 2024
Response from Hotel Manager on Apr 18, 2024
Dear Delmus,Thank you for your glowing feedback. We're glad to hear that you enjoyed the spaciousness of your room! Providing comfortable and accommodating accommodations is important to us, and we're delighted that the room size met your needs. We hope to have the opportunity to welcome you back again soon!Sincerely, Hotel Manager

2/10 Terrible

Joni

Traveled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Old,dark and dingy. Needs updates. Smelled like old cigarettes, bed very uncomfortable and sheets wouldn't stay on.
Stayed 1 night in Apr 2024
Response from Hotel Manager on Apr 15, 2024
Dear Joni,We're sorry to hear about your less-than-ideal experience during your stay. Your feedback is crucial, and we take it seriously. We apologize for the inconvenience caused by the condition of the room and any discomfort you experienced. Rest assured, we'll look into the issues you've mentioned and take steps to improve. Your satisfaction is important to us, and we hope for the opportunity to exceed your expectations in the future. Sincerely,Hotel Manager

10/10 Excellent

Julissa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Hotel Manager on Apr 8, 2024
Dear Julissa,Thanks for staying with us and for appreciating your stay with us by giving us a 5 out of 5 rating. We focus on providing a great experience for every guest and on providing value to you as well. We look forward to serving you even better and eagerly await to welcome you. It is our privilege to serve guests like youSincerely, Hotel Manager

2/10 Terrible

Tatiana

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Too dirty, towels dirty, shower linking... terrible
Response from Hotel Manager on Apr 2, 2024
Dear Tatiana,Thank you for your kind feedback. We are disappointed to note that your overall experience of the stay was unsatisfactory. We will verify the reality and take action to prevent such happenings in the future. Our apologies for your inconvenience, but we still hope that you will be generous enough to give us one more opportunity to show us a better way. Sincerely, Hotel Manager

4/10 Poor

Andrew

Business traveler
Disliked: Amenities, property conditions & facilities
wasn't clean. ants in the room. floors were dirty. hallway areas reeked of weed. fine for one night for a guy by himself, but not if you had your wife and kids w/ you.
Stayed 1 night in Mar 2024
Response from Hotel Manager on Mar 27, 2024
Dear Andrew,We apologize for the cleanliness issues you encountered during your stay. It's unacceptable that you had to deal with ants in the room, dirty floors, and unpleasant odors in the hallway. Your feedback is concerning, and we take it seriously. We will address these issues promptly with our housekeeping and maintenance teams to ensure improvements are made. We hope to have the opportunity to make it right and welcome you back for a better experience in the future.Sincerely, Hotel Manager

2/10 Terrible

Michael

Business traveler, Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
no rooms for handicap people only 2 floor and cant get money back need to get 2 people to help get up stairs
Stayed 1 night in Mar 2024
Response from Hotel Manager on Mar 26, 2024
Dear Michael,We regret the unpleasant experience you had during your stay with us. This is not the kind of experience we want to provide to our guests. We take feedback from our guests very seriously. we have noted the issues highlighted by you and will get them resolved by the concerned team. Hope you will give us yet another opportunity to serve you better. Sincerely, Hotel Manager

2/10 Terrible

Jake

Business traveler, Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
There was really nothing to be excited about at our stay. The rooms were big but that was the only good thing about the room. When I checked in I had already paid through Expedia, but I then had to put a $100 deposit down. The room we stayed in didn't have hot water in the shower and when I went to talk to the front desk in the morning there was no one to talk to. When I did get to talk to someone in the evening he told me that I would have to run the water for 15 min, which I explained to him that I did in the morning and it never heated up. He then decided to move us to a different room that had warm water but the TV didn't work. The pool was also getting maintenance done but even if it wasn't getting worked on we wouldn't have used it. I would defiantly not recommend staying at this hotel.
Stayed 2 nights in Mar 2024
Response from Hotel Manager on Mar 19, 2024
Dear Jake,We're truly sorry to hear about the disappointing experience you had during your stay. It's unacceptable that you encountered issues with hot water, the deposit process, and room amenities, and we apologize for the inconvenience and frustration this caused. Your feedback is invaluable, and we're taking immediate action to address the shortcomings you've highlighted to ensure they don't recur in the future. We understand your decision not to recommend us, but we hope you'll reconsider and give us another chance to provide you with a much-improved experience. Sincerely, Hotel Manager

2/10 Terrible

Paul

Traveled with partner, Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Renovation has been on going for over a year. The king size bed was not a king or even a queen it was a full. Hours for the pool not posted. Missing lightbulbs, all chrome in the bathroom was rusty, paint over spray everywhere, spray nozzle on shower not on and leaking, cable not working, internet shut off at 3am and not back on in the morning. Staff talked loudly until there was an issue and pretended to not understand and pointed and grunted. Was locked out of room prior to check out when key stopped working. Room next to exit and door slammed loudly each time it was used. If I could I would give zero stars. The worst hotel I have ever stayed at in 35 years of travel.
Stayed 1 night in Feb 2024
Response from Hotel Manager on Feb 28, 2024
Dear Paul,We are distressed to see your comments. We apologize for the bad experience. We never want our guests to go back with an unpleasant experience. The entire points will be investigated and necessary actions will be taken. We are taking ample steps to ensure the comfort of our guests. You can be sure about a fine stay with us. Please visit us again.Sincerely, Hotel Manager

2/10 Terrible

Matthew

Business traveler, Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed for 7 nights, our fridge stopped working after the first night, we threw away all our food in fridge and the issue was never resolved. We were told we woild get daily housekeeping service, we didnt get any at all had to exchange our towels ourselves. Hotel was smelly, never staying at a Quality Inn again. Choice Hotels have given up!
Stayed 7 nights in Feb 2024
Response from Hotel Manager on Feb 28, 2024
Dear Matthew,We are very sorry to hear that we did not meet your expectations.We deeply apologize for all the inconvenience. We are working to improve the problem areas detected during your stay and will ensure that they are improved to the best.Despite your disappointment, we hope you will return to stay with us again.Sincerely, Hotel Manager

2/10 Terrible

Kim

Traveled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The room smelled like cigarettes the window was open and the walls were falling apart. Never again!!!
Stayed 1 night in Feb 2024
Response from Hotel Manager on Feb 25, 2024
Dear Guest,We are deeply sorry to hear about your disappointing experience during your recent stay.Your feedback regarding the smell of cigarettes in the room, open window, and condition of the walls is concerning, and we sincerely apologize for any discomfort or inconvenience this may have caused. Please know that we take your comments seriously and will address these issues promptly to ensure a more satisfactory experience for our guests in the future.Sincerely, Hotel Manager

6/10 Okay

Charles

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was easy to find. Price was good.
Stayed 1 night in Feb 2024
Response from Hotel Manager on Feb 24, 2024
Dear Charles,Thank you for your kind feedback. We're delighted to hear that you found us easily and that you were satisfied with our pricing. Ensuring accessibility and value for our guests is important to us. We hope to have the opportunity to welcome you back in the future!Sincerely, Hotel Manager

6/10 Okay

Abigail

Liked: Staff & service
I booked a double room intentionally through Expedia and when I arrived I was given a single room. This was fine as it was only myself. I wanted the double for larger space, my stay was 19 days. On arrival check-in was fast and easy. Staff was cheerful and knowledgeable about the area which was helpful. The room had a slight smell and is outdated but they are currently remodeling, I might have been in an old room and I’d love to see the room after remodel! I was not thrilled of the breakfast option as I do not care for waffles and the hot food option was hard boiled eggs and sausage links. No scrambled eggs or anything else was available to pair with the sausage links. Wendy’s is directly across the street and a Casey’s gas station is next door which were both great breakfast alternatives. I enjoyed the pool which has a shallow end of 3’ and a deep end of 9’. The pool was slightly heated as well which was a perk! Housekeeping personal were great and would exchange my towels and remove trash promptly when asked! They also offered to throughly clean the room as well which was great! Some other hotels I’ve stayed at do not clean the rooms throughly during your stay. The Vending Machines had some great options and were stocked well. Due to remodeling the laundry room was not available. Overall, yes I would recommend this hotel for those who would like to be budget friendly. When I come back to town I would book this hotel again!
Stayed 19 nights in Jan 2024
Response from Hotel Manager on Feb 23, 2024
Dear Abigail,Thank you for sharing your detailed feedback about your extended stay. We're glad to hear that check-in was smooth and that the staff was helpful and knowledgeable. We appreciate your understanding regarding the room type and are excited about the ongoing remodeling efforts to enhance the accommodations. Your comments about the breakfast options and nearby alternatives are valuable, and we'll consider them for future improvements. It's great to hear that you enjoyed the pool and that the housekeeping team met your needs promptly. We apologize for the inconvenience regarding the unavailable laundry room due to remodeling. We look forward to providing an even better experience on your next visit once the remodeling is complete. Thank you for your recommendation, and we hope to welcome you back in the future!Sincerely, Hotel Manager

2/10 Terrible

Kristin

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Room smell was rough. Bathroom had mold and no cover to toilet. Holes in walls. No door latch for added security Would never recommend
Stayed 1 night in Feb 2024
Response from Hotel Manager on Feb 23, 2024
Dear Kristin,We are distressed to see your comments. We apologize for the bad experience. We never want our guests to go back with an unpleasant experience. The entire points will be investigated and necessary actions will be taken. We are taking ample steps to ensure the comfort of our guests. You can be sure about a fine stay with us. Please visit us again.Sincerely, Hotel Manager

4/10 Poor

Sara

Disliked: Staff & service, amenities, property conditions & facilities
Strange smell in room and hallway.. Staff was not welcoming or friendly, and not available upon checkout.
Stayed 3 nights in Feb 2024
Response from Hotel Manager on Feb 20, 2024
Dear Sara,We sincerely apologize for the inconvenience you experienced during your stay. It's disappointing to hear about the strange smell in the room and hallway, as well as the lack of a welcoming and friendly staff. This falls short of our service standards, and we appreciate your feedback. We will investigate these issues and take corrective action to ensure a more pleasant experience for our guests in the future.Sincerely, Hotel Manager

4/10 Poor

Prince

Disliked: Cleanliness
They are working on remodeling the place. For the price it is good.
Stayed 3 nights in Feb 2024
Response from Hotel Manager on Feb 20, 2024
Dear Prince,Thank you for your feedback. We appreciate your understanding regarding the ongoing remodeling efforts. We're glad to hear that you found value in your stay despite the renovations. We're committed to enhancing our facilities for a better guest experience, and we hope to have the opportunity to welcome you back in the future to enjoy the improved accommodations.Sincerely, Hotel Manager

2/10 Terrible

Patricia

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
When we first checked in the staff member had no clue if our room was ready or what to do. He left us for about 15 to go “check” our room. When he returned he did not tell us how to get to the room, where the pool or breakfast area were or time of operation. He couldn’t tell us any places nearby to eat nor did he have any food pamphlets/flyers. 1st room: - Stinks like smoke! hotel’s solution: they brought us air freshener spray. I said no so he told me to wait and he would get me another room. 5 mins later he takes us to a room 2 doors down that he just sprayed. - no hangers - Asked for towels but were told we have to wait for the laundry to be done 2nd room: - smells stale… smell was horrible! - Fridge doesn’t have shelves - cigarette burns in blanket - No phone - Towel pole fell off - Smoke stains dripping down bathroom door after shower - Black marks/dirt on back of shower door - Fan doesn’t work
Stayed 3 nights in Feb 2024
Response from Hotel Manager on Feb 20, 2024
Dear Patricia,We sincerely apologize for the multiple issues you encountered during your stay. It is disheartening to hear about the lack of assistance during check-in and the various problems with your rooms. This falls far below the standard of service we aim to provide. Please know that we take your feedback seriously, and we will thoroughly investigate and address each concern to prevent such incidents in the future. Your comfort and satisfaction are our top priorities, and we appreciate your patience.Sincerely, Hotel Manager

4/10 Poor

Jared

Response from Hotel Manager on Feb 20, 2024
Dear Jared,It is disappointing to see that your stay was not satisfactory at our hotel. It would have been better if you could have specifically mentioned the key areas that bothered you so that we would have focussed on improving that. Anyway, your feedback is important to us and you can contact us any time to inform your concerns. Guest feedback is important to us for improvement. Looking forward to seeing you again. Sincerely, Hotel Manager

10/10 Excellent

Creighton

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing
Stayed 1 night in Jan 2024
Response from Hotel Manager on Jan 29, 2024
Dear Guest,Thank you for the positive feedback! We're thrilled to hear that you had an amazing experience during your stay. If you have any specific comments or suggestions you'd like to share, please feel free to let us know. We look forward to welcoming you back in the future for another great stay!Sincerely, Hotel Manager

6/10 Okay

Chelsie

Business traveler, Traveled with family
Liked: Amenities
Disliked: Property conditions & facilities
There were holes in the wall. Shower wall was peeling. Heater/ AC unit was broken
Stayed 2 nights in Jan 2024
Response from Hotel Manager on Jan 29, 2024
Dear Guest,We apologize for the issues you experienced during your stay. Your feedback is valuable, and we will address these maintenance issues to ensure they are resolved promptly. Please feel free to reach out to our staff if you encounter any problems during your stay so that we can make your experience more comfortable and enjoyable. Thank you for bringing these concerns to our attention. We hope to have the opportunity to improve your impression of our hotel in the future.Sincerely, Hotel Manager

8/10 Good

Billy, Albany

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property looked like it was going threw a remodel. Our room was clean but needs updated and a new bathroom. We were only there for 5hrs to sleep due to flight schedule change.
Stayed 1 night in Jan 2024
Response from Hotel Manager. on Jan 23, 2024
Dear Billy,Thank you for your kind feedback. It's good to hear that despite the ongoing remodel, your room was clean. Your feedback regarding the need for updates and a new bathroom is duly noted. Renovations can impact guest experiences, and your input is valuable for both the hotel management and future guests. We hope you have the opportunity for a more extended and comfortable stay in a fully renovated space. Sincerely, Hotel Manager

2/10 Terrible

Joshua

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jan 2024
Response from Hotel Manager. on Jan 16, 2024
Dear Joshua,It is disappointing to see that your stay was not satisfactory at our hotel. It would have been better if you could have specifically mentioned the key areas that bothered you so that we would have focussed on improving that. Anyway, your feedback is important to us and you can contact us any time to inform your concerns. Guest feedback is important to us for improvement. Looking forward to seeing you again. Sincerely, Hotel Manager

6/10 Okay

Doug

Disliked: Property conditions & facilities
This place was really run down. The heater did not work in my first room and the tv did not work in the second room.
Stayed 1 night in Jan 2024
Response from Hotel Manager. on Jan 15, 2024
Dear Doug,We sincerely apologize for the inconvenience you encountered during your stay with us. It is disheartening to learn about the issues with the heater in your first room and the malfunctioning TV in the second room. Please rest assured that we are addressing these maintenance issues promptly to ensure they do not happen again. We apologize for any frustration these problems may have caused. We hope you consider giving us another opportunity to provide you with a more comfortable and enjoyable stay in the future.Sincerely, Hotel Manager