“If you can stay somewhere else, do so”

The hotel was OK, the room was clean and comfortable, what bothered me was the attitude of the staff, it was like they couldn't care less that I was staying there and they were doing me a favor by doing their work. I've been in better hotels and I'll try to stay away from this one.

“great location will definately go back”

I have stayed at the Brittania for the past three years when I visit Coventry. It is the most convenient hotel for everything. Public buses are right across the street and coaches that take you all over the uk to sightseeing areas. It is close to shopping, restuarants, pubs and museums and Coventry Cathedral all within walking distance.

“Customer service at it's lowest. Safety issues as well.”

We have stayed at the hotel last year and the location was very convenient. This stay was very traumatic. The phones were not working and guests were not informed. The staff were dismissive and sometimes rude. My room keys were given to someone else who looked like me. The management was informed but no feedback recieved.

“Hotel has seen better days”

The beds were lumpy, the windows dirty, the tables in the diningroom ill-kept, but the staff did try to make the hotel "work."

“Central location but very functional”

This hotel is central and that is its biggest selling point I guess - had to change room immediatly - in fairness to staff they were very helpful. the first one was just not clean and the bed was quite old - the whole hotel needs a revamp to todays standards come to think of it..if you are on a functional and budget business trip I guess it is ok.

“Not Impressed”

This is not a 3 star hotel! From bad carpet stains to peeling wallpaper, this hotel was a real eye sore. The staff was nice and helpful, but the hotel was a dump!

“Think twice”

This hotel was not the best. There were no bugs, however the hotel is great need of repair. Oddly enough, it didn't seem as if anyone on staff noticed. If you have no where else to stay, then this will work. If there are any other possibilities, go with those. The two good things about this hotel are that it's right across the street from the bus station and that the town is pretty cute. If you're looking for more, keep looking for a different hotel.

“DON'T GO!”

I had known from the previous reviews not to expect much, but I was doing research at Coventry Cathedral and the hotel was right next door so I gave it a try. Worst decision of my life. The hotel was probably the worst I have ever stayed at - worse that any youth hostel I stayed at backpacking across Europe. It is really run down, paint is peeling off the walls, my room smelled musty, there was a big red stain on the carpet (coolaid? nail polish?), the carpet had been vacuumed but there was no helping how dirty and worn it was. In one of their upstairs "lounges" all of the chairs and couches are torn apart and worn - it looked like it was out of a teen rebellion movie. You cannot get internet in your room, but there is no business office or anything to do work at (no printer to print boarding passes either). Don't even get me started on the food - there is not much around that was open on my stay (Easter weekend) so I had to eat at the hotel bar. Seriously disgusting, I forced about half a grilled sandwich down since I hadn't eaten all day and then gave up because I thought I would throw up. The next night I ordered french fries because I figured it is hard to screw that up - but I was wrong! So gross. I gave up and bought a chocolate bar from the almost empty vending machine to get rid of the taste....