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Reviews of DoubleTree by Hilton Cincinnati Airport

4 out of 5
DoubleTree by Hilton Cincinnati Airport
2826 Terminal Drive, Florence, KY

Reviews

8.0

Very Good

Rating 10 - Excellent. 428 out of 1003 reviews" "
Rating 8 - Good. 278 out of 1003 reviews" "
Rating 6 - Okay. 143 out of 1003 reviews" "
Rating 4 - Poor. 99 out of 1003 reviews" "
Rating 2 - Terrible. 55 out of 1003 reviews" "

8.2/10

Cleanliness

8.6/10

Staff & service

7.8/10

Amenities

7.8/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

6/10 Okay

Nicholas

Liked: Staff & service
Stayed 1 night in Apr 2024

10/10 Excellent

Jo Ann

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was surprised at how quiet it was for being right at the airport
Stayed 1 night in Apr 2024

8/10 Good

Eloise

Liked: Cleanliness, staff & service, property conditions & facilities
I liked the staff.
Stayed 1 night in Apr 2024

10/10 Excellent

Jasmin

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The proximity to the airport was great and the easy shuttle service. Room was spacious, very comfortable with a coffee maker.
Stayed 1 night in Jan 2024

10/10 Excellent

Srinivasa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly staff
Stayed 1 night in Mar 2024

10/10 Excellent

Michele

Stayed 1 night in Mar 2024

8/10 Good

HARRY A.

Traveled with partner
Liked: Cleanliness, amenities
Hard to get to but very convenient to the airport
Stayed 1 night in Mar 2024

10/10 Excellent

heather, Washington Township

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful inside, staff was super friendly from check in to the resturaunt. Would defintiely come back
Stayed 1 night in Mar 2024

4/10 Poor

Scott

Liked: Cleanliness, staff & service
Stayed 1 night in Mar 2024

10/10 Excellent

MARK T

Liked: Cleanliness, staff & service, property conditions & facilities
Very convenient!!
Stayed 1 night in Feb 2024

10/10 Excellent

Sandra

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice property. Most convenient to airport
Stayed 1 night in Jan 2024

4/10 Poor

Charles, MASON

Disliked: Cleanliness, amenities, property conditions & facilities
Room was filthy. Bathroom was worst. Old dirty and moldy around a filthy shower. No modern USB plug in as other hotel chains offer. Mattress was awful.
Stayed 1 night in Feb 2024

10/10 Excellent

Michael

Stayed 1 night in Feb 2024

10/10 Excellent

Carter

Stayed 1 night in Feb 2024

8/10 Good

Michaela

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great option right next to CVG. Perfect if you have an early flight.
Stayed 1 night in Jan 2024

8/10 Good

Jennifer, Jasper

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
H
Stayed 1 night in Jan 2024

6/10 Okay

Machonn

8/10 Good

Jereme

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Short stay for a funeral
This was a last minute trip for a funeral service for our grandma. The hotel front desk staff was very friendly and helpful. We called before getting on our plane to let them know our flight didn't arrive until after midnight and they checked us in over the phone. Because they checked us in over the phone it made the process once we got there much quicker which was good because we didn't get in until almost 2am and we were very tired. The airport shuttle runs 24 hours a day and the drivers were both very friendly. The hotel lobby is decorated very timeless and was very well maintained. The room itself was average. The bed was lower than expected and I could imagine some people may not like that. My biggest complaint is that the creamer for the coffee in the room was curdled so I had to dump out the coffee I made myself. Then I went downstairs to see if they had complimentary coffee anywhere in the lobby - which I did not find. So I went into the hotel restaurant to just ask for a coffee to go so I could take it back to my room. The restaurant staff was not at all friendly and the entire experience in that restaurant for the less than five minute exchange was quite unpleasant. Worse, my tiny cup of coffee to go was $2.49. Other than that the stay was really nice and we would likely stay again if life lead us this way again.
Stayed 1 night in Jan 2024

10/10 Excellent

Renae

Unfortunately, we did not stay in the hotel due to canceled flights. The manager agreed to cancel our reservation and refund our money even though it was a nonrefundable room. Thank you!
Stayed 1 night in Jan 2024

8/10 Good

Jeff

Stayed 1 night in Jan 2024

6/10 Okay

corey

Liked: Cleanliness, staff & service, amenities
Stayed 1 night in Jan 2024
Response from GM DoubleTree CVG on Jan 15, 2024
Dear Corey,Thank you for an excellent 5 star review. We appreciate you taking time to complete feedback on your stay. I am so thrilled you felt the staff was so friendly and rooms were very clean. This is what we always strive for, an exceptional guest experience. We hope to see you again soon.Regards,Aaron BedikGeneral Manager

10/10 Excellent

Deborah

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice and comfortable stay.
Stayed 1 night in Jan 2024
Response from GM DoubleTree CVG on Jan 15, 2024
Deborah,Thank you for an excellent 5 star review. We appreciate you taking time to complete feedback on your stay. I am so thrilled you you had a very nice and comfortable stay.This is what we always strive for, an exceptional guest experience. We hope to see you again soon.Regards,Aaron BedikGeneral Manager

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

Susang

Stayed 1 night in Dec 2023
Response from GM DoubleTree CVG on Jan 15, 2024
Thank you for an excellent 5 star review. We appreciate you taking time to complete feedback on your stay. We always strive for, an exceptional guest experience. We hope to see you again soon..Regards,Aaron BedikGeneral Manager

10/10 Excellent

Shane

Stayed 1 night in Dec 2023
Response from GM DoubleTree CVG on Jan 15, 2024
Shane,Thank you for an excellent 5 star review. We appreciate you taking time to complete feedback on your stay. I am so thrilled you felt the staff was so friendly and rooms were very clean. This is what we always strive for, an exceptional guest experience. We hope to see you again soon.Regards,Aaron BedikGeneral Manager

6/10 Okay

Gregory

Stayed 1 night in Dec 2023
Response from GM DoubleTree CVG on Jan 15, 2024
Thank you for your feedback Gregory. I wish we could have made youer stay more exceptional. I hope you will give us another chance to serve you in the future. Regards,Aaron BedikGeneral Manager

10/10 Excellent

Matthew

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from GM DoubleTree CVG on Jan 15, 2024
Thank you for the excellent review. We hope to see you again soon.

10/10 Excellent

Malik

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from GM DoubleTree CVG on Jan 15, 2024
Thank you for an excellent review. We appreciate you taking time to complete feedback on your stay. I am so thrilled you felt the staff was so friendly and rooms were very clean. This is what we always strive for, an exceptional guest experience. We hope to see you again soon.Regards,Aaron BedikGeneral Manager

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from GM DoubleTree CVG on Jan 15, 2024
James,Thank you for an excellent 5 star review. We appreciate you taking time to complete feedback on your stay. I am so thrilled you felt the staff was so friendly and rooms were very clean. This is what we always strive for, an exceptional guest experience. We hope to see you again soon.Regards,Aaron BedikGeneral Manager

2/10 Terrible

Will

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Horrible!
Absolutely the worst hotel I've ever stayed in. I cut my trip short so not to stay there another night. Outdated, smelly, poor service and found a huge spider in my room. Hard pass! Horrible restaurant too - I was the only one in there at 7p.
Stayed 2 nights in Nov 2023

6/10 Okay

Chen, Mason

Business traveler
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Room door has a visible gap, which makes it not very noise proof. Hotel staff walked around with loud walkie talkie past 11 pm. Room heating does not work well.
Stayed 1 night in Nov 2023

10/10 Excellent

Donald

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 1 night in Nov 2023

8/10 Good

Bryan

Business traveler
Liked: Cleanliness, staff & service, amenities
Good breakfast Cold water and warm cookie at check-in
Stayed 1 night in Nov 2023

8/10 Good

Jared

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023

2/10 Terrible

Jenelle

Stayed 1 night in Nov 2023

10/10 Excellent

Francisco, San Salvador

Stayed 1 night in Nov 2023

6/10 Okay

debora, Cincinnati

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Food was awful. Used room service, ordered 2 angus cheeseburgers and both were edible but bland and husband had stomach issues later that night. Worst cheeseburgers we had ever had.
Stayed 1 night in Nov 2023

10/10 Excellent

Tracy

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice and clean; kind of a weird smell in the hall
Stayed 2 nights in Oct 2023

10/10 Excellent

Tim

Stayed 1 night in Oct 2023

10/10 Excellent

Jean

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

10/10 Excellent

Debra

Stayed 1 night in Oct 2023

10/10 Excellent

Tim

Traveled with family
Liked: Property conditions & facilities
Showers on 6th floor need cleaning - mold around edge.
Stayed 1 night in Oct 2023

6/10 Okay

WILLIAM

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, amenities
Staff professional and good. Beds were OK. Bathroom had floor stains, dirt and mold (in grout around tub and floor). Areas of the carpet had visible accumulations of dust and noticeable spots. In general, very disappointed in quality of cleanliness.
Stayed 2 nights in Oct 2023

10/10 Excellent

Paul

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Everyone was fantastic...above and beyond in every area
Stayed 1 night in Oct 2023

8/10 Good

Dwight

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023

4/10 Poor

William Eric

Business traveler, Traveled with partner
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Wouldn’t stay there again. You be the judge.
Stayed 1 night in Oct 2023

6/10 Okay

Claire

Liked: Cleanliness, staff & service
Excellent location for a night before or after the plane.
Stayed 1 night in Oct 2023

10/10 Excellent

Kathleen

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
Great stay, comfortable bed and pillows, great shuttle service to the airport, clean and enjoyable.
Stayed 1 night in Oct 2023

8/10 Good

Shaun

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convenient Location
The air conditioner was not working properly. Everything else was great. Can not beat how close it was to the airport.
Stayed 1 night in Sep 2023

6/10 Okay

Heather

Stayed 1 night in Sep 2023