Exterior

Reviews of Hampton Inn Cincinnati Airport - North

2.5 out of 5
Hampton Inn Cincinnati Airport - North
755 Petersburg Rd, Hebron, KY

Reviews

8.6

Excellent

Rating 10 - Excellent. 550 out of 1002 reviews" "
Rating 8 - Good. 300 out of 1002 reviews" "
Rating 6 - Okay. 84 out of 1002 reviews" "
Rating 4 - Poor. 30 out of 1002 reviews" "
Rating 2 - Terrible. 38 out of 1002 reviews" "

9.2/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Tamera, Kent

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Wonderful host at the front desk, made me feel at home
Stayed 1 night in Apr 2024
Response from Manager on Apr 25, 2024
Hello Tamera,We're glad to hear that you enjoyed the service from our front desk staff. Your comfort and satisfaction are our top priorities, and we appreciate your kind words. If you have any further feedback or need assistance, please don't hesitate to reach out to us directly.

10/10 Excellent

Sarah

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The only reason i gave it 3 out of 5 is there is nothing around to eat. Otherwise excellent place to stay. Very close to the airport.
Stayed 1 night in Apr 2024
Response from Manager on Apr 24, 2024
Hello Sarah,We appreciate your positive feedback regarding your stay with us. Our convenient proximity to the airport makes us a popular choice among travelers. Should you ever stay with us again, feel free to ask our staff for local dining recommendations. We hope to welcome you back in the future.

10/10 Excellent

Mindy

Great place to stay!
Stayed 2 nights in Apr 2024
Response from Manager on Apr 23, 2024
Hello Mindy,We are delighted to hear that you enjoyed your stay with us! Your positive feedback is truly appreciated. We strive to provide a memorable experience for all of our guests. If you have any further comments or suggestions, please feel free to reach out to our management team. Thank you for choosing to stay with us!

10/10 Excellent

betty

Liked: Cleanliness, staff & service, property conditions & facilities
Quiet
Stayed 1 night in Apr 2024
Response from Manager on Apr 20, 2024
Hello betty,We strive to provide a peaceful environment for all our guests to enjoy. We appreciate your feedback and hope to welcome you back for another relaxing stay.

10/10 Excellent

Leanne

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and close to the airport and had a free shuttle.
Stayed 1 night in Apr 2024
Response from Manager on Apr 17, 2024
Hello Leanne,We're pleased to hear you appreciated our convenient location near the airport and the complimentary shuttle service provided during your stay. We hope that you had a smooth and enjoyable journey to your destination.

2/10 Terrible

Devin

Business traveler
I had flight delays & had to cancel my first night stay. I contacted Expedia in their app. After 15 min back n forth I was told that I couldn’t cancel and would be charged. Ok- I can’t get there but will be there on my scheduled second night. Upon my arrival to the property I was told that BOTH of my reserved nights were cancelled. I told the front desk receptionist, “ok, well I need a room.” She looked at my nonplused and stated that I would need to make a reservation. “Ok, can I make a reservation with you?” to which she stated yes. As she’s tapping away on her computer she looks up and tells me “looks like we’re all booked up for tonight.” I was too tired to argue. I walked next door to a Marriott property and slept like a baby after a long day of travel. I just started a new job and will be traveling 200 days a year for work. This was my first time using both Expedia & staying at Hampton Inn. I won’t be using either for the next 199 days of travel. Some lessened have to be learned first-hand.
Stayed 2 nights in Mar 2024
Response from Manager on Mar 31, 2024
Hello Devin,We're sorry to hear about the challenges you faced with your reservation. We always recommend confirming bookings directly with the hotel, especially when changes occur. We appreciate your feedback and we'll share it with our team for improvement. We hope your future travels are smoother experiences.

8/10 Good

garrett

Traveled with family
Liked: Amenities
Big clean rooms we wert up a playpen for our baby to sleep in and still was not too crowded
Stayed 2 nights in Mar 2024
Response from Manager on Mar 15, 2024
Hello garrett,We are delighted to hear you enjoyed our spacious and clean rooms. Your comfort is our priority, and we are pleased you had enough space for your baby's playpen. Your feedback is invaluable to us. Thank you for choosing to stay with us.

10/10 Excellent

Bryan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Manager on Mar 12, 2024
Hello Bryan,We are excited to hear that you enjoyed your stay with us! If you have any further comments or suggestions, please do not hesitate to reach out to us. We look forward to welcoming you back soon!

8/10 Good

Randall

Business traveler
Liked: Cleanliness, staff & service
Some wierd high-pitched sound coming from the bathroom.
Stayed 1 night in Feb 2024
Response from Manager on Mar 3, 2024
Hello Randall,We appreciate you sharing your experience and apologize for any inconvenience caused during your stay. It's valuable feedback for us to ensure our facilities are in top condition for future guests. Should you have any concerns or require further assistance, please don't hesitate to reach out to our management team directly. Thank you for choosing to stay with us.

8/10 Good

Mindy Angela, Milton

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to airport
Stayed 3 nights in Feb 2024
Response from Manager on Feb 20, 2024
Hello Mindy Angela,We're pleased to hear that our hotel's proximity to the airport was convenient for you. We appreciate your feedback and hope to welcome you back in the future.

8/10 Good

Traci

Business traveler
Liked: Cleanliness, staff & service, amenities
Close to airport.
Stayed 1 night in Feb 2024
Response from Manager on Feb 13, 2024
Hello Traci,Thank you for choosing our hotel for your stay. We appreciate your feedback and are glad to hear our proximity to the airport was convenient for you. We value your business and hope to welcome you back in the future for another enjoyable stay.

10/10 Excellent

Peter

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Close to the airport. Clean and quiet.
Stayed 1 night in Feb 2024
Response from Manager on Feb 9, 2024
Hello Peter,Thank you for taking the time to share your feedback. We appreciate your kind words about our convenient location near the airport. We are glad that you found our hotel to be clean and quiet during your stay. We hope to have the opportunity to welcome you back in the future.

8/10 Good

Chris

Traveled with partner
Liked: Cleanliness, staff & service
Not much for close eating if you’re not wanting to go to far. Older place, but decent. A little pricey.
Stayed 1 night in Feb 2024
Response from Manager on Feb 9, 2024
Hello Chris,Thank you for sharing your feedback with us. We appreciate your comments on the location and overall experience. We value your input and will take it into consideration as we strive to improve our offerings.

10/10 Excellent

Hipolito

Traveled with family
Clean and conforting
Stayed 1 night in Feb 2024
Response from Manager on Feb 8, 2024
Hello Hipolito,Thank you for sharing your experience with us. We appreciate your positive feedback regarding the cleanliness and comfort of our hotel. We strive to provide a welcoming environment for all our guests. Your satisfaction is important to us and we hope to have the opportunity to welcome you back in the future.

10/10 Excellent

Martin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient to the airport! Extensive offering at breakfast!
Stayed 1 night in Jan 2024
Response from Manager on Jan 27, 2024
Hello Martin,Thank you for your feedback! We're glad to hear that our hotel's proximity to the airport was convenient for your stay. We pride ourselves on providing a wide variety of offerings at breakfast to cater to different tastes. We appreciate your review and hope to welcome you back in the future.

8/10 Good

Sheila

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lack of restaurants at the premises. Had to drive several miles away
Stayed 1 night in Jan 2024
Response from Manager on Jan 27, 2024
Hello Sheila,Thank you for sharing your experience. We apologize for any inconvenience caused by the lack of on-site dining options. We understand your frustration with having to drive a distance for meals. Your feedback is valuable to us and will be shared with our team for future improvements. We hope to welcome you back and provide an even better experience.

6/10 Okay

Thomas

Stayed 1 night in Jan 2024
Response from Manager on Mar 22, 2024
Hello Thomas, We appreciate you choosing our hotel for your stay! Please feel free to reach out to us directly with any feedback you may have so we can ensure a better experience next time. We hope to welcome you back soon!

10/10 Excellent

Iris

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Manager on Jan 23, 2024
Hello Iris,Thank you for choosing our hotel for your recent stay. We're thrilled to hear that you had a perfect experience with us. We appreciate your kind words and hope to have the opportunity to welcome you back in the near future.

8/10 Good

David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Manager on Jan 17, 2024
Hello David, We appreciate you choosing our hotel for your stay. If you have any further comments or concerns regarding your visit, please don't hesitate to reach out to us directly. We value your feedback and hope to welcome you back again in the future.

10/10 Excellent

Vicki

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best Hampton Inn
Staff members were all great, especially the evening and early morning staff. Friendly, knowledgeable, and efficient. Airport shuttle at 5 am was right on time. Breakfast was excellent too. No complaints.
Stayed 2 nights in Jan 2024
Response from Manager on Jan 17, 2024
Hello Vicki,Thank you for your kind words about our staff! We're delighted to hear that they provided you with friendly and efficient service. It's wonderful to know that you enjoyed our excellent breakfast as well. We greatly appreciate your feedback and hope to welcome you back in the future for another positive experience.

6/10 Okay

Kevin

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Morning front desk staff very rude
Stayed 1 night in Jan 2024
Response from Manager on Jan 10, 2024
Hello Kevin, Thank you for your feedback regarding the rudeness of our front desk staff. We apologize for any inconvenience caused during your stay. We appreciate your valuable input as it helps us improve our service. We have shared your comments with the relevant team members and will address this matter internally. Please feel free to contact our management team directly if you wish to discuss your experience further.

6/10 Okay

Erin

Stayed 1 night in Dec 2023
Response from Manager on Jan 9, 2024
Hello Erin,We appreciate you taking the time to share your experience with us. We apologize if there were any areas that did not meet your expectations during your stay. If you have any specific feedback or concerns, please reach out to us directly so we can address them accordingly. We value your feedback and hope to welcome you back in the future for a more enjoyable stay.

8/10 Good

Nicole

Stayed 1 night in Dec 2023
Response from Manager on Jan 2, 2024
Hello Nicole, We appreciate your recent stay at our hotel. If you have any specific feedback, we encourage you to kindly reach out to us directly. We value your experience and look forward to welcoming you back in the future.

10/10 Excellent

mary

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Manager on Dec 28, 2023
Hello mary,Thank you for rating us 5 out of 5! We are thrilled to hear that you had a fantastic experience during your stay at our hotel. Should you have any additional feedback or if there is anything else we can assist you with, please do not hesitate to contact us directly. We look forward to welcoming you back in the future.

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything was perfect. Really enjoyed free cvg shuttle.
Stayed 1 night in Dec 2023
Response from Manager on Dec 28, 2023
Dear Guest,Thank you for your feedback! We're thrilled to hear that you had a perfect stay and enjoyed our complimentary shuttle service to CVG. We appreciate your kind words and hope to welcome you back in the future for another outstanding experience.

8/10 Good

Susan

Stayed 1 night in Dec 2023
Response from Manager on Dec 23, 2023
Hello Susan,Thank you for choosing to stay at our hotel. We appreciate your positive review and are thrilled that you had a great experience with us. We look forward to welcoming you back in the future for another excellent stay.

10/10 Excellent

Frank

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Manager on Dec 16, 2023
Hello Frank,Thank you for choosing our hotel for your stay. We are thrilled to hear that you rated your experience with us a perfect 10/10. We are committed to providing exceptional service and it's great to know that we've achieved that during your stay. We look forward to welcoming you back in the future for another fantastic experience.

10/10 Excellent

Chris

Stayed 1 night in Dec 2023
Response from Manager on Dec 16, 2023
Hello Chris,Thank you for choosing our hotel for your stay! We are thrilled to hear that you had a fantastic experience with us. We strive to provide exceptional service and create memorable moments for our guests. If you have any further comments or suggestions, please do not hesitate to reach out to us. We hope to welcome you back again in the future.

8/10 Good

Kate

Stayed 1 night in Nov 2023
Response from Manager on Dec 23, 2023
Hello Kate,We are delighted to hear that you had a great experience during your stay with us. If you have any further comments or suggestions, we would love to hear from you. Please don't hesitate to reach out to us directly. We look forward to welcoming you back in the future for another enjoyable stay.

8/10 Good

Rachel

Traveled with partner
Beds weren’t as comfortable as most Hamptons but was clean!
Stayed 1 night in Nov 2023
Response from Manager on Dec 2, 2023
Hello Rachel,Thank you for your feedback regarding the cleanliness of our hotel. We appreciate your comments and take pride in maintaining a high level of cleanliness for our guests. We apologize if the beds did not meet your expectations and will make a note of your feedback for future improvements. We hope to have the opportunity to welcome you back in the future.

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Front desk workers were AWESOME
Stayed 3 nights in Nov 2023
Response from Manager on Nov 29, 2023
Hello Michael,Thank you for taking the time to praise our front desk team. We value your kind words and are delighted to hear that they provided you with excellent service. Your feedback will be shared with the team to continue motivating them to deliver memorable experiences to our guests. Your satisfaction is our top priority.

10/10 Excellent

David

Stayed 1 night in Nov 2023
Response from Manager on Dec 16, 2023
Hello David,Your five-star review is greatly appreciated. We are thrilled to hear that you enjoyed staying in our hotel. Thank you so much, waiting to serve you again!

10/10 Excellent

Randall

Stayed 1 night in Nov 2023
Response from Manager on Dec 8, 2023
Hello Randall,Your five-star review is greatly appreciated. We are thrilled to hear that you enjoyed staying in our hotel. Thank you so much, waiting to serve you again!.

10/10 Excellent

Johnnie

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023
Response from Manager on Nov 16, 2023
Hello Johnnie,Thank you for taking the time to share your perfect rating! I'm delighted to know you found your stay to be top-notch. Please find a reason to visit us again soon.

10/10 Excellent

ROSE

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I arrived at 1130 pm and my auto key wouldn’t receive. She tried to resend it but then just gave me a card for my room. I was tired and she made it easy
Stayed 1 night in Nov 2023
Response from Manager on Nov 7, 2023
Hello ROSE,Thank you for sharing your experience with us. We apologize for the inconvenience you faced upon arrival, and we appreciate your understanding as our staff swiftly provided an alternative solution. We're glad to hear that our team made the check-in process easy for you given the circumstances. We hope you had a restful stay with us and look forward to welcoming you back in the future.

10/10 Excellent

Darren

Stayed 1 night in Nov 2023
Response from Manager on Nov 4, 2023
Hello Darren,Thank you for taking the time to leave a review. We appreciate your feedback and are glad to hear that you had such a fantastic experience during your stay with us. It's always a pleasure to receive such positive feedback from our valued guests. We hope to have the opportunity to welcome you back in the future.

8/10 Good

Saria

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Manager on Nov 3, 2023
Hello Saria,Thank you for taking the time to share your experience with us. We appreciate your positive rating and are glad to hear that you enjoyed your stay overall. We value your feedback and will use it to continually improve our services. If you have any further comments or suggestions, please feel free to reach out to our management team directly. We hope to have the opportunity to welcome you back in the future.

10/10 Excellent

Seema

Stayed 1 night in Oct 2023
Response from Manager on Nov 3, 2023
Hello Seema,Thank you for taking the time to share your feedback with us. We take pride in providing outstanding service, so we are delighted to learn about your incredibly positive experience during your stay. It is always gratifying to hear when a guest thoroughly enjoys their time with us. We hope to welcome you back in the future for another exceptional stay.

10/10 Excellent

Mark, Grand Prairie

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff, clean rooms, location were all great.
Stayed 1 night in Oct 2023
Response from Manager on Nov 2, 2023
Hello Mark,Thank you for your kind feedback on our friendly staff, clean rooms, and great location. We appreciate your positive comments and are delighted to hear that you had a pleasant stay with us. We hope to welcome you back in the future for another enjoyable experience.

8/10 Good

Donna Jane

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2023
Response from Manager on Nov 2, 2023
Hello Donna Jane,Thank you for taking the time to share your feedback with us. We appreciate your positive rating and are glad to hear that you had a satisfactory stay. If there's anything else we can assist you with, please don't hesitate to reach out. We look forward to welcoming you back in the future for an even better experience.

10/10 Excellent

Vicki

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great value
2 night business stay. The hotel was clean and the staff was friendly & helpful. Nothing negative to say about my stay!
Stayed 2 nights in Oct 2023
Response from Manager on Nov 1, 2023
Hello Vicki,Thank you for sharing your positive experience with us! We're thrilled to hear that our clean accommodations and friendly staff made for an enjoyable stay. We appreciate your feedback and hope to welcome you back in the future for another excellent visit.

10/10 Excellent

angela

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel
Stayed 1 night in Oct 2023
Response from Manager on Oct 29, 2023
Hello angela,Thank you for the kind words! We are delighted to hear that you enjoyed your stay with us. We hope to welcome you back again soon!

2/10 Terrible

Rick

Disliked: Property conditions & facilities, room comfort
Pillows were very uncomfortable
Stayed 1 night in Oct 2023
Response from Manager on Oct 28, 2023
Hello Rick,We apologize for the inconvenience caused by the uncomfortable pillows. Your feedback is important to us, and we will share it with our team for improvements. Thank you for bringing this to our attention.

6/10 Okay

James

Business traveler
It was clean, the staff was very nice in the room was pleasant.
Stayed 1 night in Oct 2023
Response from Manager on Oct 28, 2023
Hello James, Thank you for your positive feedback! We're delighted to hear that you found our hotel clean, with pleasant staff and nice rooms. We hope to welcome you back soon!

10/10 Excellent

Kristina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Manager on Oct 24, 2023
Hello Kristina,Thank you for your exceptional rating! We are delighted to have exceeded your expectations. We look forward to welcoming you back for another amazing experience.

8/10 Good

Louise

Disliked: Property conditions & facilities
The carpet was badly stained, unsightly . Something wet on chair, unsightly Ok for 1 night to get to early flight out of Cincy
Stayed 1 night in Oct 2023
Response from Manager on Nov 1, 2023
Hello Louise, Thank you for taking the time to share your feedback with us. We apologize for any inconvenience you experienced during your stay. We appreciate your understanding that our hotel is a convenient choice for guests with early flights. We value your comments regarding the carpet and chair, and we will address these concerns with our housekeeping team. Please feel free to reach out to our management team directly for any further assistance you may need.

10/10 Excellent

Mark

Stayed 1 night in Oct 2023
Response from Manager on Nov 4, 2023
Hello Mark,Thank you for taking the time to share your positive experience with us! We are thrilled to hear that you had a fantastic stay. It was a pleasure having you as our guest, and we hope to welcome you back soon for another exceptional stay.

10/10 Excellent

Patricia

Traveled with family
Liked: Property conditions & facilities
Enjoyed our stay!
Stayed 1 night in Sep 2023
Response from Manager on Oct 14, 2023
Hello Patricia,Thank you for choosing our hotel! We're delighted to hear that you enjoyed your stay with us. We hope to welcome you back soon!

10/10 Excellent

Rebecca

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great airport location
Location close to airport with shuttle to/from airport; friendly staff; clean with good amenities
Stayed 1 night in Oct 2023
Response from Manager on Oct 14, 2023
Hi Rebecca,Thank you for taking the time to give us your feedback, it is wonderful to hear that you enjoyed your stay and that you have rated our hospitality so highly. We appreciate your sharing how we met your expectations with our friendly services, and the cleanliness of our guest rooms and we are delighted to learn you enjoyed the comfortable accommodations and convenient location. Your positive ratings are great, and we hope to impress you again during your next visit to the area.

10/10 Excellent

Tiana, dayton

Liked: Cleanliness, staff & service, property conditions & facilities
Thank you for going above and beyond for me.
Stayed 1 night in Oct 2023
Response from Manager on Oct 9, 2023
Hello Tiana,Know that your voice is of tremendous importance to us and we value your comments about our hotel. Our goal is for every guest to have a convenient and accommodating experience so we thank you for sharing.