Cozumel Palace All Inclusive

4.0 star property
Beach property with 3 outdoor swimming pools and family fun
VIP Access

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your current months are April, 2024 and May, 2024.
April 2024
May 2024

Cozumel Palace All Inclusive

Photo gallery for Cozumel Palace All Inclusive

3 outdoor pools, sun loungers
Superior Loft Suite Ocean View - Kids & Teens Free | Premium bedding, pillowtop beds, free minibar, in-room safe
Restaurant
Exterior
Lobby

Overview of Cozumel Palace All Inclusive

9.2

Wonderful

Popular amenities

  • All inclusive
  • Restaurant
  • Bar
  • Room service
  • Breakfast included

Explore the area

Avenida Rafael E Melgan Km 1-5, Cozumel, QROO, 77600
  • Popular LocationRestaurant los Girasoles1 min walk
  • Popular LocationLobby Bar1 min walk
  • Popular LocationRestaurant los Arcos1 min walk
  • Popular LocationDolphinaris4 min walk
Our Silver, Gold and Platinum members get perks at select VIP Access properties, on top of exceptional service.
Silver tier member
A perk like food and drink extras, free breakfast, or parking credits
Gold tier member
Room upgrades when available, plus Silver perks
Platinum tier member
Room upgrades when available, plus Silver perks
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Room options

Superior Ocean Front Suite - Kids & Teens Free

cleanliness

Highlights

Furnished balcony
Separate sitting area
Air conditioning
Free rollaway/extra beds
Free cribs/infant beds
Mini-fridge
Free minibar items
LCD TV
  • 581 sq ft
  • Ocean view
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

Superior Loft Suite Ocean View - Kids & Teens Free

cleanliness

Highlights

Furnished balcony
Separate sitting area
Air conditioning
Free rollaway/extra beds
Free cribs/infant beds
Mini-fridge
Free minibar items
LCD TV
  • 827 sq ft
  • Sea view
  • Sleeps 6
  • 1 King Bed and 2 Double Beds

Superior Honeymoon Suite Ocean Front- King Size Bed

cleanliness

Highlights

Furnished balcony
Separate sitting area
Air conditioning
Free rollaway/extra beds
Mini-fridge
Free minibar items
LCD TV
Pillow menu
  • 581 sq ft
  • Ocean view
  • Sleeps 2
  • 1 King Bed

Superior Ocean View Suite - Kids & Teens Free

cleanliness

Highlights

Balcony
Separate sitting area
Air conditioning
Free rollaway/extra beds
Free cribs/infant beds
Mini-fridge
Free minibar items
LCD TV
  • 581 sq ft
  • Ocean view
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

Two Bedroom Presidential Suite Ocean View - Kids & Teens Free

cleanliness

Highlights

Furnished balcony
Separate sitting area
Air conditioning
Free rollaway/extra beds
Free cribs/infant beds
Mini-fridge
Free minibar items
LCD TV
  • 829 sq ft
  • Sea view
  • Sleeps 6
  • 1 King Bed and 2 Double Beds

Similar properties

About the neighborhood

Cozumel

Located near the beach, Cozumel Palace All Inclusive is in Colonos Cuzamil, a neighborhood in Cozumel. Museo de la Isla de Cozumel and Cozumel Museum are cultural highlights, and some of the area's attractions include Xcaret Eco Theme Park and Stingray Beach. Traveling with kids? Consider Arrecifes de Cozumel National Park, or check out an event or a game at Mario Villanueva Stadium Madrid. Parasailing, windsurfing, and sailing offer great chances to get out on the surrounding water, or you can seek out an adventure with ecotours nearby.

What's nearby

  • Dolphinaris - 4 min walk
  • Stingray Beach - 12 min walk
  • Punta Langosta Pier - 14 min walk
  • Cozumel Maritime Terminal - 2 min drive
  • San Miguel Church - 3 min drive

Getting around

  • Cozumel Intl. Airport (CZM) - 10 min drive

Restaurants

  • Muelle Transbordadores Cozumel - 7 min walk
  • Islander Cozumel - 9 min walk
  • Rolandi's - 10 min walk
  • La Caletita del Tio Jose - 7 min walk
  • La Cuisine by Nutribalance - 12 min walk

About this property

Cozumel Palace All Inclusive

All-inclusive family-friendly property located in Colonos Cuzamil
Take advantage of free full breakfast, a swim-up bar, and a poolside bar at Cozumel Palace All Inclusive. This property is a great place to bask in the sun with sun loungers, scuba diving, and snorkeling. Indulge in aromatherapy, a body wrap, and a facial at Awe-Spa, the onsite spa. Be sure to enjoy a meal at any of the 4 onsite restaurants. In addition to a terrace and shopping on site, guests can connect to free in-room WiFi.
You'll also enjoy the following perks during your stay:
  • 3 outdoor pools and a children's pool, with sun loungers and a swim-up bar
  • A roundtrip airport shuttle (surcharge), ATM/banking services, and a gift shop
  • Luggage storage, a 24-hour front desk, and tour/ticket assistance
  • Beach umbrellas, smoke-free premises, and a porter/bellhop
  • Guest reviews speak highly of the helpful staff
Room features
All 169 rooms include comforts such as 24-hour room service and premium bedding, as well as thoughtful touches like laptop-compatible safes and air conditioning. Guest reviews speak well of the clean, spacious rooms at the property.
Other amenities include:
  • Pillowtop mattresses and free rollaway/extra beds
  • Jetted tubs, designer toiletries, and hair dryers
  • 21-inch LCD TVs with premium channels
  • Separate sitting areas, coffee/tea makers, and daily housekeeping

All inclusive details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks, and beverages included
24-hour room service
In-room minibar (all beverages included)
In-room liquor dispensers
Meals and beverages at companion properties

Activities and facilities/equipment

All onsite activities and use of facilities and equipment are included.

Water activities

Scuba-diving lessons
Snorkeling

Lessons/classes/games

Dancing
Water fitness

Entertainment

Onsite live performances

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • 24-hour roundtrip airport shuttle on request for a surcharge

Food and drink

  • Free full breakfast available daily 7:00 AM–11:30 AM
  • 2 bars/lounges
  • 4 restaurants
  • A poolside bar
  • A swim-up bar
  • Snack bar/deli

Things to do

  • 3 outdoor pools
  • Arcade/game room
  • Children's pool
  • Full-service spa
  • Outdoor pool (guest access)
  • Playground
  • Scuba diving
  • Shopping
  • Snorkeling

Family friendly

  • 3 outdoor pools
  • Arcade/game room
  • Children's pool
  • Free rollaway/extra bed
  • Laundry facilities
  • Playground
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Daily housekeeping
  • Dry cleaning/laundry service
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • Pool loungers
  • Terrace

Full-service spa

  • 9 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Manicures/pedicures
  • Spa open daily

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Elevator

More

  • 1 building
  • 5 floors
  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes
  • Free rollaway/extra bed
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Bathrobes
  • Designer toiletries
  • Hair dryer
  • Jetted bathtub
  • Separate bathtub and shower
  • Slippers
  • Towels

Entertainment

  • 21-inch LCD TV with premium satellite channels
  • iPod dock

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Free stocked minibar

More

  • Air conditioning (climate-controlled)
  • Desk
  • Free local calls
  • Iron/ironing board
  • Laptop-compatible safe
  • Phone
  • Separate sitting area

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival
For more details, please contact the property using the information on the booking confirmation
Guests must show proof of child age at check-in. In the event the child's age differs from that in the booking reservation, the hotel may charge the difference in rate.

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Free rollaway/extra beds

Property payment types

Important information

Optional extras

  • Airport shuttle fee: USD 61 per person (roundtrip)
  • Airport shuttle fee per child: USD 61 (roundtrip), (up to 17 years old)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, and cash
Safety features at this property include a carbon monoxide detector, a smoke detector, a security system, and window guards
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
Guests under 18 years old are not allowed in the spa

Frequently asked questions

Does Cozumel Palace All Inclusive have a pool?

Yes, this property has 3 outdoor pools and a children's pool.

How much does it cost to stay at Cozumel Palace All Inclusive?

As of Mar 19, 2024, prices found for a 1-night stay for 2 adults at Cozumel Palace All Inclusive on Apr 8, 2024 start from $400.6, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Cozumel Palace All Inclusive pet-friendly?

No, pets are not allowed at this property.

What time is check-in at Cozumel Palace All Inclusive?

Check-in start time: 3 PM; Check-in end time: midnight.

What time is check-out at Cozumel Palace All Inclusive?

Check-out is at noon.

Does Cozumel Palace All Inclusive provide a shuttle to the airport?

Yes, there's an airport shuttle that runs on request. A fee of USD 61 per person applies.

Are there all-inclusive benefits at Cozumel Palace All Inclusive?

Yes, the property is all-inclusive. All food and beverages are included, and activities include snorkeling, scuba lessons, water fitness classes, and more.

Where is Cozumel Palace All Inclusive located?

This family-friendly Cozumel property is located near the beach, within a 15-minute walk of Palacio Municipal, Stingray Beach, and Punta Morena. Punta Langosta Pier and Plaza Punta Langosta are also within 15 minutes.

Cozumel Palace All Inclusive Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 702 out of 1001 reviews" "
Rating 8 - Good. 191 out of 1001 reviews" "
Rating 6 - Okay. 56 out of 1001 reviews" "
Rating 4 - Poor. 32 out of 1001 reviews" "
Rating 2 - Terrible. 20 out of 1001 reviews" "

9.6/10

Cleanliness

9.6/10

Staff & service

9.0/10

Amenities

9.2/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

8/10 Good

rachel

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Nice location and staff. Enjoyed the spa. Asian restaurant was good.

8/10 Good

Meagan D

Liked: Cleanliness, staff & service, property conditions & facilities
I actually liked how small it was - I've stayed at larger resorts where you had to walk far just to get coffee. Also, the 24 hour room and mini bar service was great. The food was not that good so if that's important, I'd recommend somewhere else
Stayed 4 nights in Mar 2024

10/10 Excellent

Kristina

Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
Gorgeous property with wonderful staff. Our room was large and very clean with a super comfy bed. Food at all the restaurants was amazing, especially liked the Indian restaurant. Pool side lunch menu was just ok. Lobby bar and sweet shop were our favorites! Espresso martinis at lobby bar were delicious!! Special shout out to Fernando on the activity team, Jennifer and Jorge pool/lunch/breakfast servers. Also, the housecleaning staff were the best we’ve ever had! Our only disappointment was that there was only one outdoor dining options. The Italian, Mexican, Indian and Asian restaurants were all indoors. We love to dine outside in the warm evenings with the sea breeze. We knew there was no beach which we did miss however the snorkeling right in front of the property was fantastic!!
Stayed 6 nights in Mar 2024

10/10 Excellent

Heidi Ruth

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff at the Cozumel Palace made our stay a wonderful experience. Our kids enjoyed the pool and the ocean and the nights entertainment was great. Close to the airport. Had a real personal feel to it as the staff came to know us. We want to thank our hostess most evenings Martha who took the time to care for our sons needs, Jorge,Argenis, Fili, Rodrigo, Alan, Charlie, for all their hard work in making our week there so special.
Stayed 7 nights in Feb 2024

10/10 Excellent

Andrew

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place
Stayed 10 nights in Feb 2024

2/10 Terrible

Mike

Traveled with group
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, amenities
The property was very well-maintained and clean
Stayed 5 nights in Feb 2024

6/10 Okay

Tandem

Traveled with group
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Waited 30 to check in for only 1 person in front of us! Booked a queen bed for my husband and I and we were told there none left unless we wanted to upgrade to a honeymoon sweet for $800. Then our friends checked in right behind us were given a king bed without any question. They eventually moved us rooms but what a hassle. Waited hours for food. Drinks were always empty, Indian food, coffee stand crepes, and Asian food restaurants were great but all the other food was just okay. I just didn’t feel like this resort was as accommodating as others I have been too.
Stayed 5 nights in Feb 2024

8/10 Good

Charlyn

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel staff is great! The drink service around the pool is very good! The opportunity for improvement is an upgrade to the beds. Ours was sinking in the center. Otherwise we had an amazing week and loved the pool! Thanks Palace staff!
Stayed 6 nights in Feb 2024

4/10 Poor

Christopher

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
I am sad to write this since we stayed there 10 years ago and had the most amazing experience. We booked an "ocean view" room through Expedia. There are about 8 rooms on the first floor that DO NOT match the pictures shown on Expedia for these rooms. Mainly there is no useable balcony as they are on the ground level overlooking the pool area. There is a door with approximately 2' to the rail. Not the balcony with hammock as pictured. We requested a change and were told we needed to upgrade to an "ocean front room". Note the listings above: "ocean view" and "ocean front" are pictured as the exact same room.... My mistake was paying the $450 upgrade assuming I could work it out with the hotel or Expedia the next day. I notified the hotel management through expedia the next day and throughout the trip was not able to get any resolution. The whole thing felt like a scam. I was told through emails with management to speak with an agent at the guest service desk, and was given a name. This agent then proceeded to play dumb. We are still working to resolve this through Expedia. Disappointed in the hotel and Expedia for allowing that listing to remain as is. Also mad at myself for not paying attention to the similar reviews I read before booking. Read them There is also constant harassment to attend a timeshare presentation for resort credit that you cant use. Very annoying and a new development. The service staff outside of the front desk area are great however.
Stayed 6 nights in Jan 2024

10/10 Excellent

Donnell

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Feb 2024

General hotel information

Reasons to Book
Outdoor Pool
Check-In Time
3:00 PM
Check-Out Time
12:00 PM
Star Rating
4.0