Room type

Ocean View Suite

Max Occupancy: 4 guests (up to 2 children, 2 infants)

Ocean Front Suite

Max Occupancy: 4 guests (up to 3 children, 3 infants)

Family Suite, 2 Bathrooms, Oceanfront (Loft Type)

Max Occupancy: 4 guests (up to 3 children, 3 infants)

Hotel with dive shop one mile from downtown

VIP Room Upgrades & More

On the Caribbean Sea

This hotel is set on the Caribbean Sea, 5 miles from Cozumel International Airport and less than 1 km from Punta Langosta, Cozumel's fanciest shopping and dining mall.

Swim-up margaritas

Amenities at Cozumel Palace All Inclusive include outdoor infinity and splash pools, a swim-up bar, a children's club, 3 restaurants, and easy access to the Caribbean Sea.

Magical water views

Accommodations at Cozumel Palace include ocean or city views, minibars, nightly turndown service, bathrobes, and slippers.

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Hotel Amenities

All-Inclusive Details

This resort is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities and taxes are included.

Food and beverages

  • All meals, snacks, and beverages included
  • 24-hour room service

Activities and facilities/equipment

Water activities

  • Snorkeling

Lessons/classes/games

  • Aerobics

Entertainment

  • Onsite live performances

Not included

  • Airport transfers
  • Childcare
  • Use of golf cart
  • Use of golf equipment
  • Golf green fees
  • Laundry/dry cleaning services
  • Miniature golf
  • Motorized water sports
  • Premium food items
  • Sailboats
  • Scuba-diving certification
  • Scuba-diving excursions
  • Scuba-diving lessons
  • Tennis lessons
  • Tennis racquets
  • Windsurfing equipment
  • Activities and services offered by independent operators
  • Offsite tours
  • Transportation to offsite activities

Hotel Amenities

Attracted by the hotel's dive shop, its casual ambience, and its proximity to downtown shopping, dining, and nightlife, scuba divers and snorkelers come to the Cozumel Palace year-round. Stairs on a dock lead down to Caribbean Sea fronting the hotel. Coral heads lie near the stairs for snorkelers, and a reef just offshore provides scuba diving opportunities

The resort features 3 swimming pools, including a seafront pool with a swim-up bar and shallow children's section. A shop in the hotel sells gifts, sundries, snack foods, beachwear, and liquor. A beauty shop contains 2 massage rooms and also offers facials, body scrubs, waxing, and hair and nail care. An Internet Point and complimentary wired/wireless Internet access are available as well as computer rental. A roundtrip airport shuttle (surcharge) can be arranged, on request. The hotel purifies its water.

The amenities, activities, and gratuities at Cozumel Palace are included in the room rate; guests are not charged extra for on-site meals, drinks, activities, entertainment, and use of non-motorized water-sports equipment.

All-Inclusive details:

  • All meals and beverages, including alcoholic beverages
  • Unlimited long distance telephone calls to the Continental US, Canada, and Mexico
  • 24-hour room service
  • Wireless Internet access throughout resort
  • Bottle of wine upon arrival
  • Access to all Palace Resorts (Aventura Spa Palace and Sun Palace are adults-only Resorts)

  • Free breakfast
  • Free valet parking
  • Free WiFi
  • Free wired high-speed Internet
  • Number of restaurants - 3
  • Full-service spa
  • Number of outdoor pools - 3
  • Children's pool
  • Number of bars/lounges - 2
  • Swim-up bar
  • 24-hour fitness facilities
  • Poolside bar
  • Children's club (free)
  • Spa treatment room(s)
  • Business center
  • Babysitting or childcare (surcharge)
  • Babysitting or childcare
  • Free use of nearby fitness center
  • Concierge services
  • Dry cleaning/laundry service
  • 24-hour front desk
  • Arcade/game room
  • Tours/ticket assistance
  • Multilingual staff
  • Wedding services
  • Terrace
  • Gift shops or newsstand
  • Hair salon
  • Porter/bellhop
  • ATM/banking
  • Elevator/lift
  • Shopping on site
  • Luggage storage
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Family Friendly Amenities

  • Free Wi-Fi
  • Outdoor pools
  • Children's pool
  • Children's club (free)
  • Cribs/infant beds (complimentary)
  • In-room childcare (surcharge)
  • Babysitting or childcare (surcharge)
  • Arcade/game room

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi , Free wired high-speed Internet

Parking

Free valet parking

Room Amenities

  • Free WiFi
  • Balcony
  • Pillowtop mattress
  • Jetted bathtub
  • Minibar (stocked, free items)
  • Room service (24 hours)
  • LCD TV
  • Satellite TV service
  • Premium TV channels
  • Premium bedding
  • Separate bathtub and shower
  • Coffee/tea maker
  • Free cribs/infant beds
  • Daily housekeeping
  • Turndown service
  • Free bottled water
  • In-room childcare (surcharge)
  • In-room massage available
  • Hair dryer
  • In-room safe (laptop compatible)
  • Bathrobes
  • Slippers
  • Designer toiletries
  • Free toiletries
  • Phone
  • Iron/ironing board
  • Blackout drapes/curtains
  • Air conditioning
  • Climate control
  • Private bathroom
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Where to Eat

Turquesa - International/Italian cuisine served. Breakfast and lunch buffets featured; dinner a la carte. Open daily.

MoMoNoHaNa - Asian cuisine. Dinner a la carte. Open daily.

Bugambilias - Mexican cuisine served. Dinner a la carte. Open daily.

Flamingos Bar - Poolside bar. Music/snacks served. Open daily.

Lobby Bar - Live music featured. Snacks served. Open daily.

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Nearby Things to Do

An independently operated dive shop at the hotel offers scuba-diving instruction, including a beginner's course, a refresher course, an advanced course, and a certification course. The shop also arranges reef, wall, wreck, and night dives and snorkeling tours, and rents scuba diving and snorkeling gear. The hotel maintains complimentary lockers for gear next to the dive shop.

Cozumel Country Club offers an 18-hole golf course 3 miles (4.75 km) from the resort.

The hotel offers a trip to Playa Mia Grand Beach Park, with departures on mornings Monday through Saturday. This includes: roundtrip transportation to the park, beach club entrance fee, and facility usage of showers, restrooms, changing rooms, swimming pool, kayaks, paddle boats, hobiecats, water trampoline, aquatic iceberg, volleyball courts, and the kids' area.

The recreational activities listed below are available either on-site or near the hotel; fees may apply.

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Spa Services

Services at the Cozumel Palace include manicures, pedicures, and hair styling offered at the beauty salon, and 4 couples' treatment rooms and 5 individual treatment rooms, featuring attentive service by an uncommonly friendly staff.

Accessibility

To make requests for specific accessibility needs, complete the “Special or Accessibility Requests" section of “Trip Preferences" when you book your hotel.

Hotel Policies

Check-in

Check-in time ends at Midnight

Check-in time starts at 3 PM

Check-out

Check-out time is noon

Payment types

Children and extra beds

  • Children are welcome.
  • Free rollaway/extra beds!
  • Free cribs (infant beds)!

You need to know

Extra-person charges may apply and vary depending on hotel policy.

Government-issued photo identification and a credit card or cash deposit are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.

In the event that a hurricane directly hits any Palace Resort while guests are at the resort, the hotel will provide a certificate for a return stay to the original resort for the number of original nights. A certificate will be offered if the U.S. National Weather Center issues a Category One Hurricane warning or higher to the area and the hurricane directly hits any Palace Resort. The certificate is nontransferable and not redeemable for cash. Space is subject to availability and blackout periods apply. The policy excludes day of departure. Airfare and transfers are not included. This policy is for individual travel and groups booked through this Web site. This policy is subject to change or may be discontinued without notice.

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We should mention

Reservations are required for massage services and spa treatments. Reservations can be made by contacting the resort prior to arrival, using the contact information on the booking confirmation.

Up to USD 2500 Resort Credit Promotion

Book a minimum 3-night stay for travel now - December 23, 2015 and receive a resort credit valid towards select resort services and amenities, including golf, spa, tours, romantic dinner, and scuba diving. Resort credit is offered in the following amounts, based on length of stay:

  • USD 500 resort credit with a 3-night stay
  • USD 750 resort credit with a 4-night stay
  • USD 1500 resort credit with a 5-8 night stay
  • USD 2000 resort credit with a 9-11 night stay
  • USD 2500 resort credit with a 12-night minimum stay
Valid for all room/rate categories. Credit applied to guest's final bill at check-out. One credit per booking, per stay. Complete details of inclusions, exclusions, and limitations available from the property directly either upon check-in or by contacting the property after booking; contact information appears on the confirmation. All services, products, are subject to availability. Golf credit is valid for resorts in Cancun and Riviera Maya. Resort credit for scuba diving at Cozumel Palace is valid for certified and non-certified divers and beginners. Unused credits valid for up to 1 year from the check-out date and is transferable once to 1 guest. Unused credit option is only available for check-in as of December 24, 2015. When using resort credit for My Palace Memories, Resort Credit Shop, and other products and services of this promotion, taxes and fees will apply. These taxes and fees can be paid with cash, credit card, or other authorized means. Offer is subject to change. Other restrictions may apply.

Unlimited Phone Calls Promotion

All calls made from guestrooms to phone numbers within Mexico (excluding cell phones), the Continental United States of America, and Canada are complimentary.

Calls must be made from guestrooms. Other international calls are charged at a special rate. If unused, this service cannot be exchanged for cash value. Excludes calls to Hawaii, the Virgin Islands, Puerto Rico, and other international calls. Excludes -800 calls, calls through an outside operator, collect calls, calls using other phone companies, and calls to cell phones within Mexico.

Honeymoon Promotion

Book a stay at this Palace resort and receive the following after arrival:

  • Fruit basket or petit fours
  • One bottle of sparkling wine
  • One romantic candlelight dinner
  • Two t-shirts
  • 10% gift shop discount with honeymooner wristband
  • Use of services provided by the honeymoon desk
  • Late check-out until 6 PM, subject to availability
At time of booking, when indicating traveler and room preferences, guests must enter "Honeymooners" in the Special Requests box to receive benefits. After check-in, honeymooning couples will be directed to the honeymoon desk where staff will welcome them and help reserve their candlelight dinner. The other amenities will be delivered to their room. Upon arrival, honeymooning couples must present proof of marriage within the past year. Offer valid anytime, subject to availability. Other restrictions may apply.

Eat & Play All Palace Resorts Promotion

Book a stay now and your rate will include access to the facilities and restaurants at the resort’s sister properties, including:

  • Beach Palace Resort All Inclusive
  • Isla Mujeres Palace All Inclusive Resort
  • Moon Palace Golf & Spa Resort All Inclusive
  • Playacar Palace All Inclusive
  • Sun Palace Couples Only All Inclusive
Transportation to sister properties not included. Valid anytime, subject to availability. Other restrictions may apply.

Kids Stay, Play, and Eat Free Promotion

Book a stay in any room type or rate plan now-August 28, 2015 for travel June 1- Aug 31, 2015, and kids 12 and under stay, play, and eat for free.

Offer may not include taxes or gratuities. Limited to 2 children under the age of 12, per room. Reservations with overlapping dates qualify; discount will apply for nights within travel window. Proof of child age required at check-in. In the event the child is over the age of 12 at check-in, the difference in rate will be charged at check-in. Not applicable to reservations with employee rate, travel agent rate, FAMS, complimentary or compensatory stays. This promotion is subject to change without prior notice. Offer subject to availability. Details at check-in. Other restrictions may apply.

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