Ratings based on 557 Verified Reviews

They paid and stayed. We double-checked.
4.8 out of 5
96% of guests recommend
4.9 Room cleanliness
4.9 Service & staff
4.8 Room comfort
4.7 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Couples
by A verified traveler

wonderful trip

Posted Nov 10, 2014
Pros: Closeness to town. Staff again went out of there way to make sure you were taken care off. To all managers who pitched in to help when reasturants we
Cons: Better music. not everyone old. Pool table, and better corn hole game.
Location: walk to town. Easy access to ferry
At first shocked by size. Much smaller then an other all inclusive we have stayed at. Place extremely clean, Staff is always maintaining grounds. Service excellent. Rooms very clean. Food good to excellent depending on what you get. No Beach but could swim and snorkel right off docks. If like to explore take advantage of credits. Only pay tax but cheaper then an excursion would cost. As for the people who arranged TRIPS and tours a bit much. too pushy to go to other sister hotels. We spent our own money and took the ferry at 13$ a person and explored the other hotel without the 1 1/2 hr speech. Well worth going without the aggravation. Also save your self some money and don't use the taxi outside airport at 32$ a shared ride. When leaving airport go to the right and walk to first street. Taxis there and cost 16$ to hotel.
4 out of 5
Recommended
for Couples
by A verified traveler

Great staff, VERY nice folks! Also, quite helpfull

Posted Nov 7, 2014
Pros: Everything, except no beach
Location: Scuba Diving
Hotel was very nice and food/service was great. Will definitely go again......
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Canton

Nice place but be very careful

Posted Oct 23, 2014
Pros: Ocean View, hotel staff, location, drinks and some food, snookering
Cons: Management of the hotel needs to stop creating ways of scamming guest and come up of the way to make guest enjoy their vacation better.
Location: If you go here rent a car and drive along the ocean coast, it is very beautiful!!!
The hotel is nice and the workers are absolutely amazing and have great customer service. The rooms are clean and nice. The food is okay. The hotel management has some serious (scam) charges. When you check in you receive a bracelets. If you lose it for any reasons, then you will have to repurchase part of your vacation, you will be asked to pay $75 per night for all your remaining nights. I think this is a scam and ridicules. They should have digital bracelets instead and they can use scanners to confirm validity (just like in cruse ships or add the code to the guest room key) and If one is lost they can just deactivate the code and provide a new code, instead of charging guest for a lost bracelets knowing people are there to do water sports etc It is very easy to lose it in the ocean. Also, they have these points and they will tell you can get $40.00 gift cert to use at the gift shop, what they don’t tell you is, you have to spend $100 to actually use the points. Also, when using these points for food or spa, you have to pay 16% tax cash which i don’t understand why they shouldn't just deduct the tax from the points as well. I don’t think is okay to treat the hotel guest like this while they have spent lots of money as it is for their vacation. I LOOK AT THIS AS TAKING ADVANTAGE OF PEOPLE.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Austin, Texas

Great food and staff but no beach.

Posted Oct 12, 2014
We had a wonderful stay. The food was the best we've ever had at an all inclusive resort. The staff was very friendly and accommodating. My husband and I personally like the beachfront which there was none of here. The hotel was a little older but they seemed to be making a lot of improvements while we were there. The plus side was that it was very clean and we were in walking distance to town. Overall a great place to stay!!!
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Loganville, GA

Excellent hotel with fantastic service.

Posted Oct 5, 2014
The facilities and service at the Cozumel Palace were beyond anything I expected. The facilities are excellent and beautifully maintained. The staff took a personal interest in my service preferences and provided excellent service at all times. The all inclusive package was amazing.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom dallas

Very clean room. Great helpful staff

Posted Sep 11, 2014
Pros: Very clean. very friendly and helpful staff
Cons: Great huge double bathtub. But difficult to use because of not enough hot water during most of the times we tried to use it.
Location: Close to the ferry to the mainland. Close to downtown. Jeep rentals and dive shop services on site. Excursions could be arranged on site
All the staff were very peasant and cantata toy asking what they can do for you. Bar and restaurant staff were right there for you when you needed them. There was a bit of construction going on but it was a Monday and the rest of the property was spotless and we'll maintained. Room was cleaned very well in the morning and always straightened up again in the evening. Little things like fresh Ice in the evening make all the difference
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Brooklyn, NY

Nice Small Hotel

Posted Sep 10, 2014
Pros: Staff, convenience
Cons: Ice Cream flavors did not taste like how they should
Location: Playa Del Carmen was a 30min ferry ride away. Stingray beach was a walking distance.
I enjoyed my stay here. The staff was excellent and accommodating. I liked that the hotel was small enough that everything was just a short walk away. You didn't have to walk a mile to the pool, restaurant, back to the room, and so on. Great view, we also had a jacuzzi in the middle of our room which is great for couples. The food was...good not the best but the staff was great. Not once did they make me feel uncomfortable unlike my vacation stay in Punta Cana where the male staff kept flirting with you. Resort also offered all these credits to use on certain excursions and spa treatments which was great! I definitely utilized those. Overall I would recommend and would definitely stay there again.
4 out of 5
Recommended
for Couples
by A verified travelerfrom cs, tx

Great hotel near town

Posted Sep 7, 2014
Pros: Staff and service
Cons: The hotel is part of a chain that wants you visit their other facilities and use their tour promotions. A little less pressure would be nice.
Location: In town shopping and dining near by
The hotel staff was great. They made you feel like you were the only ones there to service( very attentive). We have been to all inclusives before and this was absolutely the best. The was food was very good and wide variety. Will definitely go back.
5 out of 5
Recommended
for Everyone
by A verified traveler

beautiful hotel and excellent staff.

Posted Sep 5, 2014
great hotel that had an extremely pleasant and helpful staff. would definitely return......
5 out of 5
Recommended
for Everyone
by A verified travelerfrom miami, florida

great employees keep them Francisco at the pool,

Posted Sep 4, 2014
Pros: the cleaniness
Cons: the only one Mexican restaurant
Location: great
it was gret experience but the best is all your employees Francisco at the pool bar, David in cena Romantica, Silvia also at the pool bar, rooms excellent.