Ratings based on 636 Verified Reviews

They paid and stayed. We double-checked.
4.7 out of 5
96% of guests recommend
4.8 Room cleanliness
4.9 Service & staff
4.8 Room comfort
4.7 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveler from Virginia Beach, VA

Perfect for Honeymooners

Posted Jul 30, 2015
My husband and I loved Cozumel Palace! Hands down the best place we ever stayed. Food, staff, and overall just a incredible experience. Much to do in the resort and having room service to our room was another perk. We will be coming back and buying a timeshare for sure!
5 out of 5
Recommended
for Everyone
by A verified traveler from George West TX

I'll be back!

Posted Jul 24, 2015
Pros: The food was amazing. Not cafeteria type. It was all prepared by chefs.
Cons: Nothing.
Location: Lots of stuff to do at the resort and a nice store right across the street.
We've stayed at several resorts in Cozumel and we have just found our new favorite. It was very clean, the food was ALL delicious, the beds were comfortable and the staff was amazing. There were no hidden costs. Although we didn't use our credits, they are legit. We talked to other guests who used them and they were pleased with how they worked. I'm glad they carry the credits over because we WILL use them next time. Another good thing is that there is a large Wal Mart type store right across the street. So if you forget anything you can get it there. We booked a fishing trip through the resort. It was $460 for four hours which was a little pricey but the crew of the "Grand Slam" was great. They picked us up right at the dock of the resort and worked hard! We caught six mahi mahi!!! The resort grilled them for us that night and it was fabulous. We just had to sign a release. The was no charge! Awesome perk of staying there. Although I missed the beach a little bit I enjoyed snorkeling at the resort at no charge! There are a couple of spots with sand so that was nice. The food was TOP NOTCH and the beer and drinks were all very good. We plan on going back and staying longer next time! :)
5 out of 5
Recommended
for Everyone
by A verified traveler from Dallas

Only place we will stay!

Posted Jul 21, 2015
Pros: Everything
Location: Shopping and restaurants nearby but you won't want to leave the resort. (Except maybe to go scuba diving in the most fantastic reef areas)
Have been frequent visitors to Cozumel for many years. We stayed at other places twice and it just confirmed for us how wonderful this all inclusive resort is. The view is gorgeous, (located right on the water), friendly, caring staff, beautiful room, fantastic pool area, what's not to love? Easy walk to downtown shopping or a cab is at the ready all hours of the day. No waiting in line to get into restaurants like some other places we heard about. Snorkeling onsite you see abundant fish and other sea life. They have a fun show every night and after the show there's dancing that just about everyone participates in or watches. A beautiful, fun place to stay. You will not be anything but amazed.
5 out of 5
Recommended
for Everyone
by A verified traveler from 日本

カンクンとはひと味違う雰囲気

Posted Jul 20, 2015
Playa del Carmenからのフェリーは 現在3社が運行しています。料金は基本的に料金は$12で、各社時間をずらしての運行なので、30分おきにはいずれかのフェリーが出ます。2時間くらい先の便のチケットは$10で売られていたりします。コスメルでのアクティビティーやレンタカーの客引きがたくさんいます。チケットは往復だと$20。 コスメルに渡ると、タクシーで5分、80ペソ。タクシーは 乗り場に係りの方がいて整然と配車してくれます。 チェックインには早い時間でしたが、手首にゲストの証明である腕輪を巻いてくれ、館内の施設を自由に利用できます。イタリアンで遅いランチ。 このホテルのクレジットですが、 複雑との情報で、予習していきました。しかしながら、スノーケルは チェックイン日には既に満席、chan kanaab ツアーは月曜と金曜のみ催行で滞在中には利用できず、stingrayツアーをしつこく勧められましたが、タクシーで自分たちで現地まで行くと聞いて興醒め、all inclusiveの意味がありません。このクレジット、中々使い勝手が難しいです。 私たちは3泊でしたので、500クレジット、結局、ロブスターディナー200×2とスパ100クレジットに足りない分を追加払いして使いました。 ロブスターディナーはイタリアンレストランで提供されますが、私たちはたまたまスタッフと会話していたら、銀婚式の旅であるということで、プールサイドの特別席でいただくことができました。特定のスタッフが付きっきりでサーブしてくださいましたので、チップを差し上げました。受付の女の子は、顔と名前を覚えてくれて、一緒にお祝いできて私たちもhappy♪と言ってくれたり、心あたたまるもてなしを受けました。 滞在中利用したレストランは、オリエンタル、イタリアン、グリル。ここに来るまでにメキシカンを食べ過ぎていたためメキシカンは利用しませんでした。オリエンタルは、疲れた胃に優しいお味、高級感を出そうと頑張っている感が微笑ましいです。寿司飯はいただけませんが、サシミとsteamed riceを頼むと中々良いです。イタリアンとグリルは、とても美味しいです。 スタッフは、フレンドリーで、感じが良いです。英語が通じます。 お部屋も使い勝手よく、広々としていて、ラナイにはハンモック、お部屋のど真ん中にジャグジー、映画のような体験もできてしまいます。 ビーチがなく岸壁にあるホテルなので、ホテル目の前からスノーケルのエントリー、岩場近くにはお魚さんもたくさんいて、ツアーに参加できなくても十分満足できました。 クレジットはtax分は払わなければならないので、お得感が微妙です。TAXとスパの追加で$130くらいかかりました。この後NYに行き、ロブスターを$26で食べたので税金分より安かったわけです。 帰りのタクシーは60ペソでしたので、フェリーターミナルから乗ったのはぼられたのたかもしれません。 フェリーは、残ったペソを全部使い不足分を$で支払い。プラヤデルカルメンに着いたら、コスメルパレスの姉妹ホテルを利用できるクーポン(チェックアウト時に渡されます、渡されないときは自分からくださいと言ってください)を利用してランチをしました。ターミナルのすぐ隣にあります。
5 out of 5
Recommended
for Everyone
by A verified traveler from Arkansas

Great Family Vacation

Posted Jul 19, 2015
Location: Swim with the dolphins, swim with the sting rays, scuba, snorkeling, shopping and just relaxing!
Just returned from 2 weeks at CP. Great time all around! Only thing that could have been improved was the exterior condition of the property (view from the pool). Needed some attention. We will return next year! Shout out to the staff (Sugey, David, Juan Bautista, Silvia, Andres, Brian, Raul, Evert, Jesus and so many others)! We never wanted for anything and daily activities were great! Thanks for making our family vacation special!!!
5 out of 5
Recommended
for Everyone
by A verified traveler from Dallas

Great place to stay in cozumel

Posted Jul 18, 2015
Pros: The food was great -lots of options and all very good. The rooms were updated, clean and comfortable.
Location: The hotel is very close to the downtown market, we walked there one night. Felt very safe walking around the hotel.
We just got back from a 5 day stay and had a great time. The room was spacious, clean and updated. The beds were comfortable and the maid service was consistently good. We loved the food, plenty of options and my teenage son and his friend loved the room service! The staff were so friendly and went out of their way to make you feel welcome. There're was always someone cleaning or setting something up for the next meal or show. The staff seemed to really enjoy their jobs. The hotel credits were easy to he and there was no high pressure sales job. We would recommend this hotel to anyone!
5 out of 5
Recommended
for Everyone
by A verified traveler

Simply the best

Posted Jul 6, 2015
Cons: TV stations are needed that has English version
Location: The downtown and ferry is in walking distance.
I will start with the staff. Their impeccable service far exceeds any resorts. To mention a few, Ricardo (works in the Italian restaurant for dinner) is simply the best server; Filipenio was wonderful at lunch as well as his colleagues. Josefina and Carmen provided great service in the Spa and the bar staff provided great service with continuous supply of water and ice on the beach. This resort really ensures great customer service and supplies all of the needs for their customer. I only wished they had more American stations to hear English.
4 out of 5
Recommended
for Everyone
by A verified traveler from New York

Great customer service with amazing views

Posted Jul 4, 2015
Pros: The resort has great food, decent size pool and fun activities. The views are absolutely amazing and the customer service is simply impeccable
Cons: Drinks can definitely be improved, we barley even felt a buzz. the drinks were more like watered down.
Location: There is a supermarket right across the street which is great.
My experience at the resort was great, we really enjoyed our family vacation here. There were 22 of us. They accommated us very well. The food was great but it's the customer service that would really make us come back. Valeria, Andrés, Fransisco, the two female hostess at the buffet restaurant and definitly Emmanuel made our stay worth while. They always attended to us making sure we had everything we needed. We had a great relaxing time, I like that the resort was small it was basically wake up, eat breakfast, go to the pool for like 7 hours, go back to the room look at the amazing views from your hammock and watch the sun go down then get ready for dinner.
5 out of 5
Recommended
for Everyone
by A verified traveler from houston

Our best experience in Cozumel in over 10 yrs.

Posted Jul 2, 2015
Pros: everything
Cons: nothing
Location: snorkeling available from the hotel. dive shop on the premises. if you want more, the staff is available to assist you.
the staff, services and dining far exceed any other hotel we've stayed at.
5 out of 5
Recommended
for Everyone
by A verified traveler from Tucson

Can't wait to go back!

Posted Jun 10, 2015
Pros: Great food and a very relaxing environment. Amazing staff.
Cons: Making the resort non-smoking would be nice though overall it is pretty rare. .
Location: Downtown with shopping and some nightlife options is about 5 walking mins away. A dolphin experience is about 2 walking mins away..
We just returned from our second visit to the Cozumel Palace and we look forward to returning. We have been to several all-inclusive resorts in Mx and this is clearly our favorite. The food is great, nothing is cafeteria like, and if you want something special, just ask. Maria and Massimo create some amazing breakfasts to start your day; you are missing out if you don't experience their craft! Not the most kid friendly of resorts which is great if you don't have small kids as there are not many there. I would say you need to be old enough to enjoy relaxing to get the vibe of this place. If you do, it is just what you need. The sunsets are breathtaking everyday. The nightly pool-side shows are both fun and amazing, ranging from guest participation funny stuff to an amazing fire dance show. Walking to town and shopping and some other nightlife options are within 5 minutes. A dolphin experience is close by. The staff is incredible and makes your stay a very special experience; they go above/beyond to make sure you enjoy every aspect of your stay. Among a staff of amazing folks, Ronny, Selene, Roger, Heri and Gabriel made our stay extra special and memorable. Isidro offered us a cool drink when we arrived and Pascual got us off to a great start when he took us to our room and left us with a smile when he put us in a cab to the airport. I wish I knew everyone's name because they all deserve praise for their commitment to making your stay special; we will return because of them.