Ratings based on 205 Verified Reviews

They paid and stayed. We double-checked.
4.1 out of 5
88% of guests recommend
4.4 Room cleanliness
4.3 Service & staff
4.1 Room comfort
4.1 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom St. Louis, Mo

Great Stay!

Posted Nov 2, 2014
Pros: Rooms are clean and the restaurant is great. Staff are wonderful.
Cons: Not much. We really enjoyed our stay.
Location: We snorkeled at the hotel. There is plenty of shopping and places to visit within minutes.
Hotel was wonderful. Staff were pleasant and helpful. Food was great. Room was clean and loved the special touches with the towel animals and nighttime goodies. We couldn't have asked for a better vacation. We will definitely be back.
3 out of 5
Recommended
for Everyone
by A verified traveler

Convenient Hotel

Posted Oct 22, 2014
Pros: The hotel it's just downtown and you have easy access for everything.
The hotel is nice, rooms are clean and beds are confortable.
3 out of 5
Recommended
for Everyone
by A verified travelerfrom Virginia

Good for the price

Posted Oct 11, 2014
Pros: Babieca dive center, and Juan Carlos in particular were awesome. Dive boats are fast fast fast, 2 tank trips started at 9:30.
Cons: Newer sheets would be nice. the restaurant wait staff was a bit grumpy at times.
Location: Shopping center right across the street. OXXO store right there makes it easy to buy water, munchies, etc. You can rent a car or scooter.
La Ceiba is a decent hotel. It was a good deal. Beds are a bit on the hard side and the linens were abrasive enough to give me some minor scrapes when I turned over while sleeping. It was great being able to step out the balcony and see the water. there is a TINY beach, but the pool is good. Food is OK but seems a bit expensive. Apparently one of our neighbors was a smoker, because about 3 times a day we would get this overpowering smell of cigarette smoke that seemed to come in through the bathroom. It would last for 10 minutes or so and then dissipate. But for the price it was adequate. It is too far away from the town center to walk - an $8 cab ride each way.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom DP Texas

Lovely hotel, great location

Posted Oct 5, 2014
Pros: Love it all. Had a great time.
Cons: Can you get me more time off so I can stay longer!
Location: You can walk and shop close by or take a short taxi ride downtown. Love the location.
We stayed for a week and it was great. Food, service, massage, cleanliness, helpful and courteous staff, beautiful view, beach, pool, hot tub, bar service--everything. Thank you again, we will be back!!!!
1 out of 5
by A verified traveler

Posted Aug 27, 2014
the hotel we pick was a 4 star hotel, but I give this one one star.
4 out of 5
Recommended
for Business Travelers
by Neidafrom 1132

GOOD STAY , HOWEVER INTERNET SERVICE COULD IMPROVE

Posted Aug 20, 2014 on Hotels.com
FRIENDLY STAFF - HOWEVER INTERNET SERVICE COULD IMPROVE - HAD TO WORK ON REPORTS AND HAD TO COME INTO THE LOBBY TO HAVE THIS DONE
3 out of 5
Recommended
for Everyone
by A verified travelerfrom Austin, Texas

Not what I expected.

Posted Aug 12, 2014
Pros: Staff was great.
Cons: The whole hotel needs to be rebuilt. Not comparable to other Cid hotels in Mazatlan and Cancun. Very old and rundown, small pool, and no beach!
Location: Very far away from downtown plaza. Must take a $15 dollar cab each way. Not many eating options either, only Ernestos or Paprika are walking distance.
Hotel is ok but expected a lot better. Lobby is extremely small, no A/C, pool is very small too. There is no beach where to walk for a morning or evening stroll. That was a major downfall as I book beachfront hotels for this purpose. Room feels small, old, and half of the things did not work properly. A/C went out, lights went out, phone was not working, restroom got stocked up, door would jam when closed. I could not believe I was staying at El Cid hotel, as I have had excellent experiences at other locations like Mazatlan and Cancun. All the issues were taken care of by the excellent staff immediately.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom austin tx

Great beach views

Posted Aug 8, 2014
Amazing hotel, fun activities and workers are helpful and nice, pool is always nicely maintained and clean.
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel - close to the beach, cruise ship pier

Posted Aug 5, 2014
Pros: Very convenient for diving.
Cons: Beds could be a little softer.
Location: 3 miles south of the main tourist shopping area.
We've stayed at La Cieba twice recently and I stayed at it several times in the 1980's. Established, well run hotel. Part of RCI chain. Has both All Inclusive (AI) and European options. Clean, open lobby, right on the beach with a pier for dive boats to pick you up. Cruise ships dock in front of hotel and there's a shopping mall right across the street. Hotel is located about 3 miles south of the main square.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Hickory, NC.

Nice hotel right on the beach.

Posted Jul 28, 2014
Staff was very attentive to detail. Everyone was helpful and friendly. Grounds were well kept and neat. Food and drinks were excellent. Recommend getting the all inclusive package. Best deal around!!!