Ratings based on 275 Verified Reviews

They paid and stayed. We double-checked.
4.1 out of 5
89% of guests recommend
4.3 Room cleanliness
4.2 Service & staff
4.1 Room comfort
4.0 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Corpus Christi Texas

Great service, great hotel.

Posted May 4, 2015
Pros: All the staff are so friendly and customer service aware!
Cons: Try to control the guests putting towels on the lounge chairs and never showing up ...ends up no one being able to use the umbrella chairs.
Location: Grab a jeep and cruise the island for a day. It's beautiful. Also the lighthouse is very educational, and don't forget to stop by coconuts.
I've been staying at El Cid for over 12 years. I've tried a few other hotels in Cozumel, just to see what's out there and I've always ended back at El Cid. They make you feel like family, and are willing to do whatever they can to make your stay more comfortable, fun and safe. Awesome snorkeling as well!!!
5 out of 5
Recommended
for Everyone
by A verified travelerfrom New York, NY

Paradise

Posted Apr 24, 2015
Pros: Clean, attention to detail, efficiently run, great food, attentive staff
Cons: Nothing, it as great!!
Brilliant!! Wonderful people, lovely resort, amazing views, great good, easy to get around, great place for a family vacation.... We will return
4 out of 5
Recommended
for Families
by A verified traveler

Recomendable

Posted Apr 23, 2015
Pros: La habitación y la alberca
Cons: La atención al cliente
Location: Solo estuve una noche, pero bien los lugares cercanos
Bien la ubicación y la alberca, pero el servicio de restaurant poco eficiente.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Kentucky

Great place to stay.

Posted Apr 15, 2015
Pros: Everything.
Our stay sould not have been better. The room was great and the property was amazing. Staff was very friendly.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom New Jersey USA

Great!

Posted Apr 14, 2015
Great services and fabulous place. Everything was fine but the room I booked in Expedia says ocean view and it wasn't. My view was to the trees and barely see the ocean. And unfortunately the hotel couldn't fixed that because I booked with Expedia.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Mar 29, 2015
first time at this resort, but have been in Cozumel over 20 times. Conveniently located, reasonably priced, and the room was exactly as we had booked
3 out of 5
Recommended
for Everyone
by A verified traveler

Posted Mar 24, 2015
The resort was good. Be careful when you book your hotel on expedia so you do not incur extra charges. There is an option for an all inclusive room and a non-inclusive room. Read the descriptions properly. The room are ok, they had a wierd smell. The resort and the staff are amazing. The food was just ok.
4 out of 5
Recommended
for Everyone
by A verified traveler

Close to beach

Posted Mar 8, 2015
Pros: It had a nice pool,hot tub and an exercise room with a sauna
Cons: More comfortable beds
The stay was pleasantly acceptable, of course the mattresses need to be replaced. They sagged in the middle and head no support but better than sleeping on the floor
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Mar 8, 2015
The staff are great, friendly and helpful. Facility is the perfect size with a bar, rerestaurant, dive shop and beach.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Minneapolis, MN

Perfect for us

Posted Mar 7, 2015
We love the location. It's on the beach and super close to our dive shop. We love the kitchenette option. We also appreciate that it's relaxing and not loud.