Ratings based on 900 Verified Reviews

They paid and stayed. We double-checked.
4.1 out of 5
87% of guests recommend
4.4 Room cleanliness
4.4 Service & staff
3.9 Room comfort
4.1 Hotel condition
They paid and stayed.
We double-checked.
3 out of 5
by A verified traveler

Posted Oct 21, 2014
hotel has changed with the new owners. I've been there a ,couple of times before. Maybe it's just the growing pains.
4 out of 5
Recommended
for Everyone
by A verified traveler from Texas

Beautiful Hotel

Posted Oct 21, 2014
I love this hotel. I have stayed here 10+ times. Never on Oct. Apparently Oct is the maintenance month. The hotel was in it's annual maintenance mode, but charged full price. Will not go in Oct or Nov
5 out of 5
Recommended
for Everyone
by A verified traveler from houston

Excellent resort!

Posted Oct 21, 2014
We've been to Cozumel 3 times staying at this resort was the best! Excellent location,service and food! We couldn't be more pleased with everything! When we go back we not look at another place. This place was perfect for us! Had the best time!
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Oct 19, 2014
Went here for our honeymoon could not have been happier! Everyone there was excellent. We will definitely be returning
5 out of 5
Recommended
for Everyone
by A verified traveler from Des Moines, IA

Home away from home

Posted Oct 17, 2014
Pros: Staff, cleanliness
Cons: The decor is dated but it did not bother me any.
This was our 6th stay at El Cozumeleno. As always, staff is wonderful here! Aldo, Luis, David, Jose (grandpa), Candyman, Pilar and many more waited on on us and entertained us during our stay. It was very slow during the first week of October but the hotel still accomodated us the same as when the hotel is busy during other months. Ask staff for some old bread and go snorkeling right out in the beach, the fish will come out of nowhere to get some food. We have thought about trying a new hotel, but we got lucky when our first trip to Mexico we picked El Cozumeleno and have decided we like staying here so much that we will never try another hotel on Cozumel. If you want a 5 star hotel, this is not your place, but if you want a clean, safe, comfortable and you feel like family, this is it.
5 out of 5
Recommended
for Everyone
by A verified traveler from Dallas Texas

Great Hotel!

Posted Oct 10, 2014
Pros: The place is really pretty and the staff was great.
Cons: The food on the buffet was always cold, but you can ALWAYS order fresh food from the menu.
Location: Good location...close to town and airport.
We absolutely love this place and plan on returning next year. The staff is wonderful and will do anything to make sure your time there is fantastic. We only left the hotel to go to town one night because everything we could possibly need was right there.
5 out of 5
Recommended
for Everyone
by A verified traveler from Houston, TX

El Cozumeleno Tranquilo

Posted Oct 6, 2014
Pros: October is the best time for me. No people but service and food was still great. Clean, great helpful staff. Everyone smiles and is happy.
Cons: ATM Machine in the lobby
Location: 5 minutes from the airport. 8 minutes to downtown. You can get anywhere you want for an $8.00 cab ride. Scuba and snorkeling are incredible.
This is my third stay. Last year was a bit disappointed with the food, this year Great. Service, food, everything was great. 5 min from the airport. Left Houston at 10:00 am, was checked in and on the beach at 12:30
5 out of 5
Recommended
for Everyone
by A verified traveler from missouri

awesome hotel

Posted Oct 3, 2014
The hotel was awesome. The beach was beautiful and the water so clear. The hotel was only at 37% capacity so the buffet was limited. We will definitely return next year.
5 out of 5
Recommended
for Everyone
by A verified traveler from frederick MD

It was great...I wil go back....I love the food..

Posted Oct 2, 2014
Pros: Every thing
Cons: Towels....bleach them..
Location: Playa del Carmen..for sourveniers...
People serving the best..food the best..every thing we just love it....we had a great time!!!it wS awesome!
4 out of 5
Recommended
for Everyone
by A verified traveler from Orange County, California

Very nice hotel

Posted Sep 26, 2014
Pros: I really liked the staff and the location of the hotel
Cons: The rooms could be updated with better bedding and bathrooms. Our patio slider was very hard to open and close.
Location: The location was good. Close to shopping the ferry and many excursions
We had a wonderful time at the hotel. The staff was outstanding. Very friendly and accommodating. I was a bit disappointed that our room was not as nice as it looked in the on-line photos. In the photo's on-line the rooms looked more plush than they really are. The food was very good. The only thing that was a bit bothersome was the fact that there were alot of fruit flys, ants attacking some of the food which was kind of a turn-off and made me want to eat in the main dining room. I would recommend that guests bring bug repellent as there were alot of mosquitos because of the humidity.