Boating

Reviews of El Cozumeleño Beach Resort - All Inclusive

3.5 out of 5
El Cozumeleño Beach Resort - All Inclusive
Playa Santa Pilar Km 4.5, Cozumel, QROO

Reviews

7.0

Good

Rating 10 - Excellent. 284 out of 1012 reviews" "
Rating 8 - Good. 301 out of 1012 reviews" "
Rating 6 - Okay. 179 out of 1012 reviews" "
Rating 4 - Poor. 132 out of 1012 reviews" "
Rating 2 - Terrible. 116 out of 1012 reviews" "

7.6/10

Cleanliness

8.2/10

Staff & service

6.6/10

Amenities

6.6/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

10/10 Excellent

Danney

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Arrived to the Island for a 5 day trip with my large family, booked at another resort that weve been to 4 times before. Quickly realized it wasnt the same resort as it had a new owner. For many reasons we checked out after two nights and moved my family to the Cozumeleno. As always the resort was accommodating and the service was amazing. The Cozumeleno has been my favorite in my 30 years of traveling to the island.
Stayed 3 nights in Mar 2024

6/10 Okay

Donna

Traveled with partner
Liked: Cleanliness, staff & service
Our room was clean, but the bed was hard and the pillows were very small. Also, there was visible mold on the bed skirt and corrosion and shower facuet. The room need to be updated and detailed cleaned.The food options really didnt change day to day and the buffet food was cold. The staff was very nice and work daily to keep the resort clean.
Stayed 4 nights in Mar 2024
Response from El Cozumeleño on Mar 27, 2024
thank you

10/10 Excellent

teresa ann

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Been there around 25 times (23 years) It hasn't changed much and we like that. Relaxed atmosphere, attentive and friendly staff. Nice beach. Great resort for the price.
Stayed 6 nights in Mar 2024
Response from El Cozumeleño on Mar 27, 2024
thank you very much

10/10 Excellent

Raymond

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay, good food, only downside was very limited evening entertainment.
Stayed 6 nights in Mar 2024
Response from El Cozumeleño on Mar 27, 2024
thank you very much

8/10 Good

Jessica

Liked: Cleanliness, staff & service, property conditions & facilities
The staff was wonderful and the grounds were kept clean and cared for.
Stayed 4 nights in Mar 2024
Response from El Cozumeleño on Mar 27, 2024
thank you

6/10 Okay

Otis Felton

Liked: Cleanliness
Stayed 4 nights in Mar 2024
Response from El Cozumeleño on Mar 27, 2024
thank you

6/10 Okay

Alex

Traveled with partner
Disliked: Staff & service, amenities, property conditions & facilities
The Cozumeleño resort is a nice place to get away and relax. However, checking in was not fun at all. Im not sure if it was because it was rush hour but it took forever. Our room was supposed to be ready by 3pm we arrived around 2:45pm completed check in and the nice guy upfront told us our room wouldn’t be ready until 3:30pm and he gave us our room number and sent us off. We didn’t think too much of it we brushed it off and went to the buffet to grab a bite. They gave us a ticket to the give the bellboy for our luggages. We come back around 3:45pm after eating. We gave the bellboy our ticket for luggages and he said we had to wait in line to get our room key. There was about 6 parties waiting to be checked in infront of us. It took forever to get seen up at the front. We did not go into our room until 4:45pm and our room number had changed. There were several other people complaining up front. Like I said im not sure if we were there during a huge rush hour or what but it was extremely difficult to get in our rooms. Waitress and waiters were great with services. The rooms had no iron for clothes or phones. Oh and the one person didnt give us a key for our safe in the room. Had to go back down for it. He seemed extremely annoyed due to the high volume of people in the resort.
Stayed 2 nights in Mar 2024
Response from El Cozumeleño on Mar 27, 2024
thank you

8/10 Good

linda

Traveled with group
Liked: Cleanliness, staff & service, amenities
Loved the tranquility and ocean view from the hotel. Transportation always available, availability to order other activities throughout town with a very helpful Concierge was convenient. Personal, always available and very friendly. If you want a beautiful place to relax, highly recommend.
Stayed 8 nights in Mar 2024
Response from El Cozumeleño on Mar 27, 2024
thank you

8/10 Good

Debashish

Traveled with family
Liked: Cleanliness, staff & service
The resort is big but is outdated, our room didn't have any extra electrical outlets, when I complained to the front desk, they provided us with an extension cord to charge the phones (4 of us), the front desk people were not friendly, the buffet food had limited items but we were able to order from the menu, the waiters were super friendly, the property has bunch of free activities included like snorkeling, biking, dance classes etc. Getting to Cozumel from Cancun airport is a bit of challenge as we had to take a 40 mins taxi to the Ferry for 30 mins then another taxi to the resort.
Stayed 4 nights in Mar 2024
Response from El Cozumeleño on Mar 27, 2024
thank you

4/10 Poor

Sandy, Durham

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Not enough lounge chairs or space. Food was not presented well. Chafing dishes were empty and not replenished quickly. Off menu items were not easily accessible. Bacon was a secret item. Room fridge not stocked with cookies and soda like other properties.
Stayed 2 nights in Feb 2024
Response from El Cozumeleño on Mar 27, 2024
thank you

10/10 Excellent

Connor

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a great time! The staff was so nice and accommodating. I would suggest during check in to have 3 staff members instead of two so check in can go faster.
Stayed 3 nights in Mar 2024
Response from El Cozumeleño on Mar 28, 2024
Thank you

2/10 Terrible

Diawanda

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
We had no lights in our rooms the service was awful the people were very ready to because I did not have a credit card they wanted to take a $150 but did not have AATM for me to withdraw So therefore We cannot get pool towels For the money this place was horrible Truly would not recommend
Stayed 2 nights in Mar 2024
Response from El Cozumeleño on Mar 27, 2024
thank you

10/10 Excellent

Kara

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We took 4 teenagers here for 7 days. We had 3 rooms. All rooms were really cool and Big! Spectacular views. You can watch the ocean in the morning and sunset at night. You can seriously leave your stuff anywhere and it will be there when you go back. Staff was always asking us what we needed. They have burgers and hot dogs ready at all times. My Boys ate tons of burgers while we were there. You can order chips with pico and Guacamole poolside. Breakfast was the best my boys loved the chocolate milk. Snorkeling was so fun. We walked the beach to the right of the property for about a mile and it was a great beach Walk with shoes off. Elevators were fast and it was pretty busy while we were there. We always could find a nice spot to sit or swim. This is definitely a family friendly place. We were sleeping by 10pm most night. Very quiet at night. Loved watching the Huge cruise ships go by! It takes a few days to figure everything out. You have to make a reservation for the fancy restaurant and we always forgot to do that until the last day we were there and after that we were mad at ourselves for not eating there more. It was so good!
Stayed 6 nights in Mar 2024
Response from El Cozumeleño on Mar 27, 2024
thank you

6/10 Okay

Mary

Traveled with family
Disliked: Cleanliness, property conditions & facilities
Outside of the room is nice But room wise the only amenity the ocean view. A two beds got one The sink in the bathroom is falling apart. Strapping black stuff all over the floor shower stain and mold growing on. It was told there was a mini fridge. broken patio chairs. Not generally I'm not one to complain but. honor was.
Response from El Cozumeleño on Mar 27, 2024
thank you

8/10 Good

Donna

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 11 nights in Mar 2024
Response from El Cozumeleño on Mar 27, 2024
thank you

6/10 Okay

Julia

Traveled with group
Liked: Staff & service
The property is beautiful, but the food is barely edible. Only 2 restaurants to pick from. The comfort of the rooms are low grade - the beds are very hard.
Stayed 4 nights in Mar 2024
Response from El Cozumeleño on Mar 27, 2024
thank you

10/10 Excellent

Carol

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The snorkeling is the best!!
Stayed 6 nights in Mar 2024
Response from El Cozumeleño on Mar 27, 2024
thank you

4/10 Poor

Timothy Michael

Traveled with family and small children
Disliked: Amenities, property conditions & facilities
Check in was a hassle, my ocean view room with 2 beds had one bed a dirty couch and the view was blocked by trees and to my left was an abandoned house. Had to pay extra for a fridge that didn’t work. The shower was leaking and wouldn’t shut off, screws protruding up from the floor.. real safe for our 2 year old boy. The toilet in the room above was dripping thru the ceiling onto the our toilet. I booked 2 rooms and my parents room was way nicer and on the 6th floor. After 24 hours and 7 of those hours we had no room at all. We had to move our bags to my parents room and check out until the new room was ready at 3:30 pm the next day. New room was much better and the fridge worked but the ac vent dripped onto the bathroom floor the entire week so we had to keep a towel on the floor. The drinks were disgusting I had to buy my own liquor in town because the tequila and rum tasted like rubbing alcohol and would give you a serious hangover and off just a few drinks. Food was ok, You could find something to eat but nothing special.. The views are nice and the pool was refreshing. Beach was nice for swimming and seeing all the fish. Despite all the negativity I still made the best our vacation but I personally would not return to this resort. Spend the extra to make sure you have a nice clean room with proper amenities and name brand alcohol and other drinks if you don’t drink alcohol you will be limited to soda machine and fake orange juice and water.
Stayed 7 nights in Mar 2024

6/10 Okay

Daniel

Stayed 1 night in Jan 2024
Response from El Cozumeleño on Mar 27, 2024
thank you

8/10 Good

Haim

Liked: Cleanliness, staff & service, property conditions & facilities
ok
Stayed 7 nights in Mar 2024
Response from El Cozumeleño on Mar 27, 2024
thank you

10/10 Excellent

Lucy

Liked: Staff & service, property conditions & facilities
Stayed 4 nights in Mar 2024

4/10 Poor

christine marie, Eagan

Traveled with partner
Disliked: Amenities, property conditions & facilities
The manager has no customer service. Half of the property seems to not be working. Pool lights are hanging in the pool, huge pile of sand in a corner of the pool. Glasses are maybe rinsed and reused. After your 2 bottles of water in your room, you are told to go buy more in the gift shop. No night entertainment shows. Same food everyday, only 1 nicer resturant on site. This was the 1st time staying at this resort, and probably the last. Good snorkling and beach walking is good next door to this resort.
Stayed 9 nights in Mar 2024

6/10 Okay

Jill Ann

Traveled with group
Liked: Staff & service
Disliked: Property conditions & facilities
Rooms need to be updated. Beds were very uncomfortable. Food was not good. Service was great!!
Stayed 9 nights in Mar 2024

6/10 Okay

Matthew Lee

Traveled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
.
Stayed 6 nights in Mar 2024

10/10 Excellent

Alayna, wheatland

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

8/10 Good

Nicholas James

Traveled with family and small children
Liked: Cleanliness, staff & service
I thought it was a nice stay. Clean and very safe. Could use a little updating but get you pay for and for the money I was very satisfied. Dining room staff was exceptional
Stayed 7 nights in Mar 2024

10/10 Excellent

Kayla Dee

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay
Stayed 3 nights in Mar 2024
Response from El Cozumeleño on Mar 14, 2024
Thank you very much it is a pleasure to serve you

6/10 Okay

Leslie

Traveled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
First off the check in process is lacking. Have those forms filled out prior to check i , 1.5 hours to check in is ridiculous. Room is nice, resort pretty, food is meh, drinks watered down.
Stayed 4 nights in Mar 2024
Response from El Cozumeleño on Mar 14, 2024
Thank you for your comments

4/10 Poor

Jen

Traveled with group
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The room was run down & dirty. Multiple light bulbs out. Outlet hanging from the wall. Sparse room supplies. No phone, no fridge..no coffee pot. Our balcony door was stuck open until the night before we left. Staff was great! Food was extremely disappointing. No bar to sit at... Description very misleading. Snorkeling was awesome but beach very rocky. Will not be going back.
Stayed 7 nights in Mar 2024
Response from El Cozumeleño on Mar 14, 2024
thank you

6/10 Okay

Lori

Traveled with group, Traveled with family
Liked: Staff & service, property conditions & facilities
Very nice resort, if you're looking for night life this is not the place to stay. Very clean and friendly place.
Stayed 7 nights in Mar 2024
Response from El Cozumeleño on Mar 14, 2024
It is a pleasure to serve you. Thank you

4/10 Poor

Corinne

Traveled with family and small children
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
We were given the wrong room with a single bed for myself and my son and it was a ridiculous thing to try to change it. Charging $15 US a day extra is outrageous. Most of the Island, if they do, charge $3,00 max. There were no fridges and no phones... It was very dated.
Stayed 6 nights in Mar 2024
Response from El Cozumeleño on Mar 14, 2024
Thank you for your comments

8/10 Good

Emily

Stayed 6 nights in Mar 2024
Response from El Cozumeleño on Mar 14, 2024
It is a pleasure to serve you. thank you

10/10 Excellent

John Ronald

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
People are so nice and helpful. Beautiful beach.
Stayed 7 nights in Mar 2024
Response from El Cozumeleño on Mar 14, 2024
It is a pleasure to serve you

2/10 Terrible

Janet, Richmond

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The room was moldy, the AC was not working, the water pressure was very low, they didn’t have wash clothes and the towels were dingy. Was missing light bulbs so room was fairly dark. Wasn’t given properly knowledge about the restaurant and was turned away. Bedding was dirty upon arrival. The staff we had for our dining was amazing and the view was great that’s it! Would not recommend this property.
Stayed 4 nights in Mar 2024
Response from El Cozumeleño on Mar 14, 2024
Thank you

6/10 Okay

Jane Marie, Blaine

Traveled with partner
Liked: Cleanliness, property conditions & facilities
The reception desk and bartenders at the outdoor bar were rude, however; the pool and indoor bartenders were very nice. The food was lousy and we witnessed birds grabbing off the buffets at every opportunity as staff disregarded - the birds sat on top of the food trays looking down and pooping. The ocean was beautiful at every angle, all rooms faced the ocean, very nice. Snorkeling right from the beach was fun, saw beautiful water life, even a small baracuda. All in all, we made the best of it and had a great time, but I would not recommend for any of my friends, nor will we go back to this resort. Guess you get what you pay for...
Stayed 4 nights in Mar 2024
Response from El Cozumeleño on Mar 14, 2024
Thank you

8/10 Good

Kayla Carolina, Hempstead

Traveled with group, Traveled with family
Liked: Staff & service, amenities
Hotel had the right ambience for a peaceful and relaxing getaway! All the staff were friendly and accommodating! Amazing sunset/sunrise views. Definitely worth revisiting!
Stayed 4 nights in Feb 2024
Response from El Cozumeleño on Mar 14, 2024
It is a pleasure to serve you. Thank you

8/10 Good

Emily Joy Anderson

Traveled with partner
Liked: Cleanliness, staff & service, amenities
Great staff and spot on the beach. The food was ok and the facilities were a bit worn out. The mattresses and pillows could be replaced. Overall good place for the price.
Stayed 7 nights in Mar 2024
Response from El Cozumeleño on Mar 14, 2024
It is a pleasure to serve you. Thank you

6/10 Okay

Mark

Traveled with family
Liked: Staff & service, amenities
Disliked: Cleanliness, property conditions & facilities
The room we had was very outdated and run down. Would not return. The people were mostly excellent. Service was fantastic. Food was fair.
Stayed 7 nights in Mar 2024
Response from El Cozumeleño on Mar 14, 2024
It is a pleasure to serve you

6/10 Okay

William Ernest

Traveled with partner
Disliked: Cleanliness
No fridge in room not good. Dress code at dinner too much
Stayed 8 nights in Mar 2024
Response from El Cozumeleño on Mar 14, 2024
Thank you

2/10 Terrible

Engelbert

Disliked: Cleanliness
food not good. a lot of flies
Stayed 3 nights in Jan 2024

6/10 Okay

Nathan Jon

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The food was lousy. There were fewer buffet options than the last time we visited 7yrs ago. My wife and I have decided we will find different lodging the next time we travel to Cozumel.
Stayed 4 nights in Mar 2024
Response from El Cozumeleño on Mar 14, 2024
thank you

2/10 Terrible

Jennifer

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was dirty bed looked slept in room Smelled like mildew.
Response from El Cozumeleño on Mar 14, 2024
thank you

4/10 Poor

Jodi

Traveled with family
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
There are “3” eating facilities. Two are the same menu. Often out of things —like chicken, mint for mojitos, ice cream. Very limited dining and food is sub par. Our first room had no a/c so on day two we were moved to another room. That room we were not allowed to have keys to because the shower did not work. On day three we were given keys and just made due. The manager told us do you want air conditioning or a shower. This resort is very run down —esp rooms and beds, toweling etc. that being said the staff is great. They try to fix and service but it just beyond that point. The one bartender serves two restaurants and the general walk up crowd. They do not service beach area as far as drinks. You need to get your own - which is totally fine -but the wait is forever due to one bartender for large area. The other bartender serves the nicer restaurant and the lobby area. The beach area is the best about the resort, except the beach chairs are very old and uncomfortable! If you are willing to book this or if you already did….good luck!!
Stayed 5 nights in Mar 2024
Response from El Cozumeleño on Mar 14, 2024
Thank you

8/10 Good

William

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The beach and clear water access. Clearest water we have ever been in.
Stayed 7 nights in Feb 2024
Response from El Cozumeleño on Mar 14, 2024
It is a pleasure to serve you. Thank you

2/10 Terrible

Jenice

Disliked: Staff & service, property conditions & facilities
Response from El Cozumeleño on Mar 14, 2024
Thank you

6/10 Okay

Anton E

Traveled with family
Disliked: Amenities
Unfortunately this property has declined. We’ve been here several times in past. Buffet has decreased in size. No evening entertainment. No refrig in room. Can rent one for $10 a day. My husband is diabetic so had to keep getting ice and buy a cooler for insulin. Short staffed so service is slow. Food in 1 restaurant is good but have to make a reservation at 8am. Staff is very friendly and nice. They try. Don’t think we’ll be back
Stayed 14 nights in Feb 2024
Response from El Cozumeleño on Mar 14, 2024
Thank you

4/10 Poor

Andrea, Wyoming

Traveled with family
Disliked: Amenities, property conditions & facilities
Oh boy. I don't know where to start. There were five in our party. Two rooms. Both rooms were extremely dirty. Our feet were black after walking around on them barefoot for an hour the evening we checked in. The buffet food was less than par for sure. Your best bet is to order off the menu, then you're more likely to enjoy the meal. You will not get a wash cloth to scrub your body as those towels are only available for those who book the presidential suites. Yup. Towels to clean your body are only available if you spend top dollar. If you have a room with four people, we got three towels and two bottles of water. The towels and sheets were all dirty. There is not a phone in the room so you'll have to walk down to the front desk to ask for anything. There is not a mini fridge in the room so hopefully you don't have anything you're expecting to keep cold. The taxi for 1-3 people into town to a convenient store is $10 USD one way, and for 4-6 people it is $20 one way. Nearly every pool chair is littered with bird poop. If you don't go down and put your towel down by 9am, good luck getting a spot. Many times, the people who put towels down don't actually even sit there at all throughout the day. The manager is absolutely impossible to reason with. The pros.... a few of the staff members made our stay worth it. Emanual, Gabriel, Miguel, the kind man at the pool bar, and a couple more were absolutely fantastic. We tipped them very well which I think helped.
Stayed 5 nights in Feb 2024
Response from El Cozumeleño on Mar 14, 2024
Thank you

2/10 Terrible

Sandy

Traveled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
The property is in serious need of a remodel . Years overdue. The food is terrible. I saw a guy throwing spaghetti into a chafing warmer with his bare hands . The room we had was a “sky suite” . Absolutely awful. Everything is worn out . Towels are thread bare. The owner of this hotel needs to spend money on his properties upkeep .
Stayed 2 nights in Feb 2024
Response from El Cozumeleño on Mar 14, 2024
Thank you

2/10 Terrible

Edward

Traveled with group, Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Outdated is an understatement. They keep the lobby clean and neglect the rooms. Interior panel of the door knob fell off. Deadbolt was seized. AC had a waterfall feature and leaked constantly. Mold/ mildew on the ripped curtains. Exposed electrical wires on each side of the bed. Broken outlet that threw sparks. The constant smell of sewer gas makes the pool experience like no other. This place needs some serious reinvestment to the rooms. I would never recommend this resort.
Stayed 7 nights in Feb 2024
Response from El Cozumeleño on Mar 5, 2024
Thank you for your comments

10/10 Excellent

timothy

Stayed 5 nights in Feb 2024
Response from El Cozumeleño on Mar 27, 2024
thank you