On the beach, sun loungers, beach umbrellas, beach towels
Check availability

Reviews of Cozumel Hotel & Resort Trademark Collection by Wyndham All Inclusive

3.5 out of 5
Cozumel Hotel & Resort Trademark Collection by Wyndham All Inclusive
Carretera Costera Sur Km 1.7, Cozumel, QROO

Reviews

8.0

Very Good

Rating 10 - Excellent. 407 out of 1007 reviews" "
Rating 8 - Good. 313 out of 1007 reviews" "
Rating 6 - Okay. 151 out of 1007 reviews" "
Rating 4 - Poor. 80 out of 1007 reviews" "
Rating 2 - Terrible. 56 out of 1007 reviews" "

8.4/10

Cleanliness

8.6/10

Staff & service

7.6/10

Amenities

7.4/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

8/10 Good

Gary, Amarillo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I have stayed at Hotel Cozumel for over 15 years multiple times every year. I have always been satisfied with the how I was treated like family by the staff. However, if I’m put in a handicap room again, when I am not handicapped and the hotel is not full I will not come back and I will seek out a new place to stay. This has happened in December 2023 and April 2024. I have always felt safe here and I’ve always felt safe walking several miles every day.
Stayed 12 nights in Apr 2024

8/10 Good

Lopito

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Over all place was good. People were friendly.
Stayed 6 nights in Feb 2024
Response from Luz Sanchez on Apr 18, 2024
Thank you for taking the time to rate and tell us about your experience at Cozumel Hotel & Resort, Trademark Collection by Wyndham, we always strive to exceed your expectations. We look forward to seeing you again soon. Best regards!

8/10 Good

Adam

Traveled with partner
Liked: Cleanliness, staff & service, amenities
We had a lovely stay here for 2 weeks. The food was excellent, just opt for the fresh food which is cooked on the grill and you wont be disappointed. I loved having a freshly made omelette everyday. It's super close to town, 30 minute walk or 5 minute drive, so it was close to all the essential things. What holds me back putting on anymore stars is that the whole hotel is a bit tired and could do with a refurb. The towels could do with being changed too. However, for a lower end of the market cost hotel it was great value and we had a wonderful time.
Response from Luz Sanchez on Apr 18, 2024
Thank you for taking the time to rate and tell us about your experience at Cozumel Hotel & Resort, Trademark Collection by Wyndham, we always strive to exceed your expectations. We look forward to seeing you again soon. Best regards!

6/10 Okay

Sally

Traveled with group
Liked: Amenities, property conditions & facilities
Convenient location
Stayed 5 nights in Apr 2024
Response from Luz Sanchez on Apr 18, 2024
Thank you for taking the time to rate and tell us about your experience at Cozumel Hotel & Resort, Trademark Collection by Wyndham, we always strive to exceed your expectations. We look forward to seeing you again soon. Best regards!

6/10 Okay

Allen

Traveled with group
Liked: Staff & service
The food wasnt that good but staff were good.
Stayed 6 nights in Apr 2024
Response from Luz Sanchez on Apr 16, 2024
Thank you for taking the time to let us know about your experience at Cozumel Hotel & Resort. Your feedback is a gift that allows us to improve our shortcomings. Here at Cozumel Hotel and Resort, we always strive to exceed your expectations.Kind regards!!!

4/10 Poor

Anthony

Traveled with family and small children
Liked: Staff & service
Disliked: Amenities
Not many food choices. Limited activities. Good for older couples looking to relax but its basically just a hotel with a pool. The rooms are outdated. We had 2 rooms (6 people) one rooms bathtubs paint was peeling and corroding. The curtains were stained, had to ask for towels to be replaced 3 out of the 7 days we were there. They would take the towels when cleaning the room and leave us with nothing or less than needed.the staff was friendly and tried to be as helpfull as possible
Stayed 7 nights in Apr 2024
Response from Luz Sanchez on Apr 15, 2024
Thank you for taking the time to let us know about your experience at Cozumel Hotel & Resort.Your feedback is a gift that allows us to improve our shortcomings. We are sorry to hear that your experience was not what you expected. We will share your review with the staff and consider your comments.We at Cozumel Hotel and Resort, Trademark Collection by Wyndham thank you for your review and rating, kind regards!

10/10 Excellent

Loretta

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The buffets could use a little bit more variety
Stayed 7 nights in Apr 2024
Response from Luz Sanchez on Apr 15, 2024
Thank you so much for taking the time to rate and tell us your experience at Cozumel Hotel & Resort, Trademark Collection by Wyndham.Here at The Trademark Hotel Collection, we continuously strive to exceed your expectations.We look forward to see you soon again.Kind regards!!!

10/10 Excellent

Hailey Marie

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The place was beautiful and conveniently located. The staff at the resort were the nicest people!
Stayed 5 nights in Apr 2024
Response from Luz Sanchez on Apr 15, 2024
Thank you so much for taking the time to rate and tell us your experience at Cozumel Hotel & Resort, Trademark Collection by Wyndham.Here at The Trademark Hotel Collection, we continuously strive to exceed your expectations.We look forward to see you soon again.Kind regards!!!

8/10 Good

Roger

Traveled with partner
Liked: Cleanliness, amenities
Location was good access to an actual beach would be nice never really got to snorkel due to weather so didn’t get to enjoy ocean like I would have liked
Stayed 4 nights in Apr 2024
Response from Luz Sanchez on Apr 13, 2024
Thank you so much for taking the time to rate and tell us your experience at Cozumel Hotel & Resort, Trademark Collection by Wyndham.Here at The Trademark Hotel Collection, we continuously strive to exceed your expectations.We look forward to welcoming you soon again!!!

10/10 Excellent

Kevin

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice property, walkable from ferry, but taxi preferred. Staff is extremely helpful and amenities are great. Just don’t assume luxury place.
Stayed 3 nights in Apr 2024
Response from Luz Sanchez on Apr 11, 2024
Thank you so much for taking the time to rate and tell us your experience at Cozumel Hotel & Resort, Trademark Collection by Wyndham.Here at The Trademark Hotel Collection, we continuously strive to exceed your expectations.We look forward to see you soon again.Kind regards!!!

10/10 Excellent

Matthew Eric

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Have stayed many times will stay again
Stayed 10 nights in Mar 2024
Response from Luz Sanchez on Apr 12, 2024
Thank you for taking the time to rate and tell us about your experience at Cozumel Hotel & Resort, Trademark Collection by Wyndham, we always strive to exceed your expectations. We look forward to welcoming you back soon. Best regards!!!

8/10 Good

CHARLES CONNER, Garland

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great
Stayed 7 nights in Mar 2024
Response from Luz Sanchez on Apr 11, 2024
Thank you so much for taking the time to rate and tell us your experience at Cozumel Hotel & Resort, Trademark Collection by Wyndham.Here at The Trademark Hotel Collection, we continuously strive to exceed your expectations.We look forward to see you soon again.Kind regards!!!

10/10 Excellent

Jill

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Apr 2024
Response from Luz Sanchez on Apr 13, 2024
Thank you so much for taking the time to rate and tell us your experience at Cozumel Hotel & Resort, Trademark Collection by Wyndham.Here at The Trademark Hotel Collection, we continuously strive to exceed your expectations.We look forward to welcoming you soon again!!!

6/10 Okay

Jennifer

Traveled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The resort is an older one. Looks like they are starting to update it. I would consider it a 3 star, as opposed to the 4.5 it is listed under. Most of the rooms are 2 double beds (even if you book 1 king). Food is ok, not horrible, but not amazing either. However the staff are great, and they have free snorkeling equipment and a great place to do it right outside the resort. This is a place scuba divers love . It seems to be a hub for them. If you are there for the Ocean more than the resort it might be perfect for you!
Stayed 7 nights in Apr 2024
Response from Luz Sanchez on Apr 11, 2024
Thank you for taking the time to let us know about your experience at Cozumel Hotel & Resort.Your feedback is a gift that allows us to improve our shortcomings. We are sorry to hear that your experience was not what you expected. We will share your review with the staff and consider your comments.We at Cozumel Hotel and Resort, Trademark Collection by Wyndham thank you for your review and rating.

10/10 Excellent

Chad

Traveled with group, Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to say if your diver and want explore the area ! Definitely will be returning to say again !
Stayed 4 nights in Apr 2024
Response from Luz Sanchez on Apr 10, 2024
Thank you so much for taking the time to rate and tell us your experience at Cozumel Hotel & Resort, Trademark Collection by Wyndham.Here at The Trademark Hotel Collection, we continuously strive to exceed your expectations.We look forward to see you soon again.Kind regards!!!

10/10 Excellent

Dale

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
great swimming pool
Stayed 1 night in Apr 2024
Response from Luz Sanchez on Apr 10, 2024
Thank you so much for taking the time to rate and tell us your experience at Cozumel Hotel & Resort, Trademark Collection by Wyndham.Here at The Trademark Hotel Collection, we continuously strive to exceed your expectations.We look forward to see you soon again.Kind regards!!!

8/10 Good

Richard Allen

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We come twice a year. Most f the staff know us and we look forward to seeing them. Awesome selection of food for breakfast, lunch and dinner. Bartender Daniel stays Very busy. The floor drains in our room (1215) would backup and stink. I believe staff at the desk don’t unstand English very much. I always request certain rooms and its like "Sorry can't help You". When I make my reservation 6 months in advance I don’t understand why my requested room isn't available to me but available to someone else in my group behind me in line?
Stayed 10 nights in Mar 2024
Response from Luz Sanchez on Apr 18, 2024
Thank you for taking the time to rate and tell us about your experience at Cozumel Hotel & Resort, Trademark Collection by Wyndham, we always strive to exceed your expectations. We look forward to seeing you again soon. Best regards!

4/10 Poor

Dawson Joseph George

Disliked: Cleanliness
Our safe didn’t work. The air conditioner only blew in one direction and was loud. There were a lot of intoxicated people. Should have looked into it better. Had to walk a fair distance. Juanita, David and the guy at bingo was nice tho.
Stayed 7 nights in Apr 2024
Response from Luz Sanchez on Apr 9, 2024
Thank you for your review. All feedback is important to us and we are sorry to hear that you had such a frustrating experience.I hope you can see from our other reviews that, your situation is the exception and could not be further from our high standards. I find it strange that having a paramedic service and a guest service desk at the hotel, we have not received any reports of guests with any illness or disease. We are always very careful with the quality and freshness of our food, as we are constantly evaluated and audited by authorities at all levels of government, as well as internationally on hygiene measures, both staff and food and beverages offered in the establishment, which is why we have the badges that endorse us as a hygienic and sanitized place in every way; I do not omit to say that even our staff is constantly monitored on health issues, which is why in health issues we have not had any problems. In any case, we thank you for your attention regarding this matter, which we will forward to the departments involved, in order to give the corresponding follow-up.Kind regards!

8/10 Good

Fernando

Liked: Cleanliness, property conditions & facilities
Stayed 5 nights in Apr 2024
Response from Luz Sanchez on Apr 10, 2024
Gracias por tomarse el tiempo de calificar su experiencia en Cozumel Hotel & Resort, Trademark Collection by Wyndham, siempre nos esforzamos por exceder sus expectativas. Es un gusto saber que su estancia fue placentera.Esperamos tener la oportunidad de atenderle de nuevo pronto.Saludos!!!

4/10 Poor

Abdus, ajax

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We weren't too happy with our experience booking We booked an all inclusive vacation and when arriving in Cancun didn't have transportation Everytime we have booked with other sites with all inclusive vacations, everything is taken care of including transportation from the airport to the hotels We arrived in Cancun and realized that and called expedia and were informed its not included We had to take an hout bus ride, then a ferry just to get to our hotel at midnight and they had nothing open for us to even have a meal All expenses for the bus ,the ferry back and forth twice was surprising and never had to do this before We need expedia customer service to resolve this matter as we have booked our recent trips twice prior and are very disappointed My wife is very unhappy with the experience San and Nhu
Stayed 6 nights in Apr 2024
Response from Luz Sanchez on Apr 9, 2024
Thank you for your review. All feedback is important to us and we are sorry to hear that you had such a frustrating experience.I hope you can see from our other reviews that, your situation is the exception and could not be further from our high standards. Thank you again, and we hope you can give us the opportunity to better serve you in the future.Kind regards!

4/10 Poor

Michelle

Traveled with partner
Liked: Cleanliness
Disliked: Staff & service
The rooms are in big need of repair and the food was not good.
Stayed 6 nights in Apr 2024
Response from Luz Sanchez on Apr 9, 2024
Thank you for taking the time to rate and tell us about your experience at Cozumel Hotel & Resort, Trademark Collection by Wyndham.We are sorry that your experience was not what you expected. I will share your review with the staff and consider it, we are working in the remodelation of the entire resort, and still a work in progress. I hope when you come back can notice some of the improvements we are working on.Thank you again, and we hope you can give us the opportunity to better serve you in the near future!!!

10/10 Excellent

Allyson

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
If you are looking to relax, eat great food, have a clean room, nice staff, feel safe leaving and walking around, snorkel or dive, this is your place. Your are not going to have late nights, lots of people running around nor loud noises. This place met all our needs and was the most relaxing time we've had. Pools had so many seats, the beach snorkel area was spacious, and the whole resort is clean and very authentic. WE WILL BE BACK!
Stayed 4 nights in Mar 2024
Response from Luz Sanchez on Apr 9, 2024
I would like to thank you for choosing Cozumel Hotel and Resort, Trademark Collection by Wyndham; to enjoy your recent vacation; we are happy to know that you had a pleasant stay!I will gladly share your kind comments with our team. We are sure they will be very pleased to know that they were able to make a positive impact during your stay.We look forward to welcoming you back soon!!!

8/10 Good

Jarrod

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely staff. Pretty good dining. Drink selection for the all-inclusive was very reasonable. Close to town. Having the attached beach club and scuba centre was the highlight as was the ability to snorkel right from the resort beach.
Stayed 7 nights in Mar 2024
Response from Luz Sanchez on Apr 8, 2024
Thank you so much for taking the time to rate and tell us your experience at Cozumel Hotel & Resort, Trademark Collection by Wyndham.Here at The Trademark Hotel Collection, we continuously strive to exceed your expectations.We look forward to welcoming you back soon!!!

6/10 Okay

John

Liked: Staff & service
Not bad for the price , liked the diving and food was good
Stayed 3 nights in Mar 2024
Response from Luz Sanchez on Apr 8, 2024
Thank you for taking the time to rate your experience at Cozumel Hotel & Resort.Your feedback is a gift that allows us to improve our shortcomings. We will share your review with the staff and consider it. Kind regards!!!!

8/10 Good

Glenn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
No beach but amazing snorkeling! Internet/wifi worked just fine, ac in room worked great, hot water plentiful with good pressure. Clean room, very little storage for your stuff. Food average but decent. All in all i would go back if the price was right.
Stayed 5 nights in Mar 2024
Response from Luz Sanchez on Apr 5, 2024
Thank you for taking the time to rate and tell us about your experience at Cozumel Hotel & Resort, Trademark Collection by Wyndham, we always strive to exceed your expectations. We look forward to seeing you again soon. Best regards!!!

6/10 Okay

Jacqueline

It was quiet and well staffed. Food was plenty full and well prepared but never hot enough. The location is awesome with beautiful views of the water, but the outside area while kept clean, didn’t present well, it is not a beautiful place, but I went for a quiet holiday. I hope to go back again when it has been remodeled
Stayed 6 nights in Mar 2024
Response from Luz Sanchez on Apr 4, 2024
Thank you for taking the time to let us know about your experience at Cozumel Hotel & Resort.Your feedback is a gift that allows us to improve our shortcomings. We are sorry to hear that your experience was not what you expected. We will share your review with the staff and consider your comments.We at Cozumel Hotel and Resort, Trademark Collection by Wyndham thank you for your review and rating.

10/10 Excellent

jessica

Stayed 5 nights in Mar 2024
Response from Luz Sanchez on Apr 4, 2024
Thank you so much for taking the time to rate and tell us your experience at Cozumel Hotel & Resort, Trademark Collection by Wyndham.Here at The Trademark Hotel Collection, we continuously strive to exceed your expectations.We look forward to see you soon again.

10/10 Excellent

Crystal

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from Luz Sanchez on Apr 3, 2024
Thank you so much for taking the time to rate your experience at Cozumel Hotel & Resort, Trademark Collection by Wyndham.Here at The Trademark Hotel Collection, we continuously strive to exceed your expectations, kind regards!!!

10/10 Excellent

Ricardo Curiel

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff are friendly, the atmosphere is laid back, the food is very good, and the grounds are very nice, indeed. The value for money relationship is excellent. The one thing that needs improving are the shower heads. From what we heard from other guests, they just don't, as ours didn't. Other than that it's really a great hotel in a prime location for a very reasonable price.
Stayed 5 nights in Mar 2024
Response from Luz Sanchez on Apr 3, 2024
Thank you again for sharing your experience, and we look forward to welcoming you in the future. I will share your review with the staff and take your comments in consideration. Here at Cozumel Hotel and Resort, Trademark Collection by Wyndham thank you for your review and rating, and we look forward to see you soon!!

10/10 Excellent

luis

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It provided lots options for entertainment
Stayed 5 nights in Mar 2024
Response from Luz Sanchez on Apr 1, 2024
We appreciate your feedback, we will share it with our staff. Thank you for your preference and see you in your next visit!

6/10 Okay

doug

Traveled with family
Liked: Staff & service
Disliked: Property conditions & facilities
Hotel staff was great! Hotel is extremely dated and updating.
Stayed 4 nights in Mar 2024
Response from Luz Sanchez on Apr 1, 2024
We appreciate your feedback, we will share it with our staff. Thank you for your preference and see you in your next visit!

10/10 Excellent

HECTOR

Liked: Cleanliness, staff & service, property conditions & facilities
Nothing
Stayed 4 nights in Mar 2024
Response from Luz Sanchez on Apr 1, 2024
I would like to thank you for choosing Cozumel Hotel and Resort, Trademark Collection by Wyndham; to enjoy your recent vacation; we are happy to know that you had a pleasant stay, we look forward to see welcoming you back again soon!!!

6/10 Okay

Theodore

Traveled with family
Disliked: Amenities, property conditions & facilities
We stayed at this "all inclusive" while getting scuba certified. The location is great. The rooms and buildings are quite dated. There were no blackout curtains so we had to close the hurricane shutters to make the room dark at night. Food was ok, but not of the quality or variety you would find at the larger all inclusives you will find in Playa or Cancun. Dining hours are limited. Front desk staff was nice, but the rest of the service was mediocre - there were no towels in either of our rooms on checkin, and the pool ran out of towels. Overall, no regrets for using this as a base for our diving in Cozumel given the price, but I wouldn't choose it for an all inclusive resort.
Stayed 3 nights in Mar 2024
Response from Luz Sanchez on Apr 1, 2024
Thank you for taking the time to let us know about your experience at Cozumel Hotel & Resort.Your feedback is a gift that allows us to improve our shortcomings. We are sorry to hear that your experience was not what you expected. We will share your review with the staff and consider your comments.We at Cozumel Hotel and Resort, Trademark Collection by Wyndham thank you for your review and rating.

4/10 Poor

Tammy, Esko

Traveled with group
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
8 out of 16 got sick from the shrimp
Stayed 7 nights in Mar 2024
Response from Luz Sanchez on Apr 1, 2024
Dear guest, thank you very much for choosing Cozumel Hotel and Resort for your recent vacation. I am sorry to hear that your stay was not what you expected. Regarding your comments about other sick guests, I find it strange that having a paramedic service and a guest service desk at the hotel, we have not received any reports of guests with any illness or disease. We are always very careful with the quality and freshness of our food, as we are constantly evaluated and audited by authorities at all levels of government, as well as internationally on hygiene measures, both staff and food and beverages offered in the establishment, which is why we have the badges that endorse us as a hygienic and sanitized place in every way; I do not omit to say that even our staff is constantly monitored on health issues, which is why in health issues we have not had any problems. In any case, we thank you for your attention regarding this matter, which we will forward to the departments involved, in order to give the corresponding follow-up.Kind regards!

6/10 Okay

David

Traveled with family
Disliked: Staff & service, property conditions & facilities
Overall it was a great stay. The resort could be a lot nicer with some renovations. The area was safe. The room was clean but very outdated. It would be very helpful if the staff had a refresher on hospitality. We had to figure everything out on our own, diner, events, how to rent snorkel gear. We spent a day walking across the busy street when we later found out that there is a tunnel under the road that you can walk under to get to the beach. If nothing else it would be helpful for the staff type up a simple summary of how to navigate the resort.
Stayed 4 nights in Mar 2024
Response from Luz Sanchez on Apr 1, 2024
I would like to thank you for choosing Cozumel Hotel and Resort, Trademark Collection by Wyndham; to enjoy your recent vacation; we are happy to know that you had a pleasant stay, we look forward to see welcoming you back again soon!!!

10/10 Excellent

Joan Mary

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a wonderful stay. Great food. So many choices on the buffets. Everything was clean and friendly staff. I plan to go back again.
Stayed 5 nights in Mar 2024
Response from Luz Sanchez on Apr 1, 2024
I would like to thank you for choosing Cozumel Hotel and Resort, Trademark Collection by Wyndham; to enjoy your recent vacation; we are happy to know that you had a pleasant stay, we look forward to see welcoming you back again soon!!!

4/10 Poor

Sheila Lynn

Disliked: Amenities, property conditions & facilities
Very very limited dining and one of the 2 main restaurants was across the street. They were only open one at a time. We never knew from one meal to the next if it was on the resort or across the street. Food was average at best. Wait staff were good and did their best. If you are going and only need a place to strictly sleep, this might be a good choice. You get what you pay for. There is no beach and the water where you can get in is pretty deep right off the bat. The pool was very large and well maintained. Snack bar was only open limited hours. Good drinks. Location wasn't ideal for any type of shopping or entertainment. Once again, you get what you pay for. Lots of scuba folk were staying there because of the proximity to scuba areas. Bathtub wasn't clean and no washcloths available. TV was not much larger than the size of a laptop screen.
Stayed 4 nights in Mar 2024
Response from Luz Sanchez on Apr 4, 2024
Thank you for taking the time to let us know about your experience at Cozumel Hotel & Resort.Your feedback is a gift that allows us to improve our shortcomings. We are sorry to hear that your experience was not what you expected. We will share your review with the staff and consider your comments.We at Cozumel Hotel and Resort, Trademark Collection by Wyndham thank you for your review and rating.

8/10 Good

Ty

Disliked: Property conditions & facilities
Stayed 1 night in Mar 2024
Response from Luz Sanchez on Apr 1, 2024
I would like to thank you for choosing Cozumel Hotel and Resort, Trademark Collection by Wyndham; to enjoy your recent vacation; we are happy to know that you had a pleasant stay, we look forward to see welcoming you back again soon!!!

10/10 Excellent

Nestor

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities
Hotel staff is amazing and very helpful. The Hotel is approximately 5 mins away from the ferry in taxi. The hotel is outdated and the rooms are spacious but can also use some renovations. For the price you’re paying it is more than enough, Would visit again.
Stayed 1 night in Mar 2024
Response from Luz Sanchez on Mar 29, 2024
Thank you for taking the time to tell us about your experience at Cozumel Hotel & Resort, Trademark Collection by Wyndham.I will share your comments with our team, who I am sure will be encouraged by your observations, here at Cozumel Hotel & Resort, Trademark Collection by Wyndham, we continually strive to exceed your expectations.Thank you again for sharing your experience, and we look forward to see you again soon!

2/10 Terrible

Lori

Traveled with family
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
The property didn’t reflect what was represented in the photos
Stayed 2 nights in Mar 2024
Response from Luz Sanchez on Mar 29, 2024
Thank you for taking the time to let us know about your experience at Cozumel Hotel & Resort.Your feedback is a gift that allows us to improve our shortcomings. We are sorry to hear that your experience was not what you expected. We will share your review with the staff and consider your comments.We at Cozumel Hotel and Resort, Trademark Collection by Wyndham thank you for your review and rating.

4/10 Poor

Kiara

Traveled with group
Disliked: Cleanliness, amenities, property conditions & facilities
This is not a proper beachfront property-it has a man made beach. The property is super outdated. The food was not great. And the cold drinks were never blended properly! (only once by Kiera). They had an inspection and all of sudden none of the food options listed were available until almost an hour later. Housekeeping cleaned everything but the floors. For a place where there is sand and pool water, a sweep/quick mop of the floors was necessary. If you are big into diving, this the place for you. Otherwise, find somewhere else to stay and definitely don't do the all inclusive.
Stayed 4 nights in Mar 2024
Response from Luz Sanchez on Mar 29, 2024
Thank you for taking the time to let us know about your experience at Cozumel Hotel & Resort.Your feedback is a gift that allows us to improve our shortcomings. We are sorry to hear that your experience was not what you expected. We will share your review with the staff and consider your comments.We at Cozumel Hotel and Resort, Trademark Collection by Wyndham thank you for your review and rating.

10/10 Excellent

Ashley

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We came here for our honeymoon and have nothing but positive things to say! The staff is SO nice!
Stayed 4 nights in Mar 2024
Response from Luz Sanchez on Mar 27, 2024
Thank you very much for your wonderful review. We are happy to know that we exceeded your expectations by providing you with quality service and a memorable stay.We look forward to welcoming you back again soon.Regards!!!

6/10 Okay

Dennis, muskego

Disliked: Cleanliness
Stayed 9 nights in Mar 2024
Response from Luz Sanchez on Mar 29, 2024
Thank you for taking the time to let us know about your experience at Cozumel Hotel & Resort.Your feedback is a gift that allows us to improve our shortcomings. We are sorry to hear that your experience was not what you expected. We will share your review with the staff and consider your comments.We at Cozumel Hotel and Resort, Trademark Collection by Wyndham thank you for your review and rating.

8/10 Good

Michael William

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff and food was amazing compared to a few other all inclusive resort’s in the area
Stayed 10 nights in Mar 2024
Response from Luz Sanchez on Mar 26, 2024
Thank you very much for your wonderful 5 bubble review. We are happy to know that we exceeded your expectations by providing you with quality service and a memorable stay.We look forward to welcoming you back again soon.Regards!!!

4/10 Poor

Michelle

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Mar 2024
Response from Luz Sanchez on Mar 26, 2024
Thank you for taking the time to let us know about your experience at Cozumel Hotel & Resort.Your feedback is a gift that allows us to improve our shortcomings. We are sorry to hear that your experience was not what you expected. We will share your review with the staff and consider your comments.We at Cozumel Hotel and Resort, Trademark Collection by Wyndham thank you for your review and rating.

10/10 Excellent

Genesis

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Definitely get more than what you’re paying for!
Stayed 3 nights in Mar 2024
Response from Luz Sanchez on Mar 25, 2024
Thank you for taking the time to tell us about your experience at Cozumel Hotel & Resort, Trademark Collection by Wyndham.I will share your comments with our team, who I am sure will be encouraged by your observations, here at Cozumel Hotel & Resort, Trademark Collection by Wyndham, we continually strive to exceed your expectations.Thank you again for sharing your experience, and we look forward to see you again soon!!!

4/10 Poor

Adam

Traveled with group
Liked: Staff & service
Disliked: Property conditions & facilities
The staff at the property were very friendly and accommodating. The rooms need updating and general maintenance throughout. The food was a tremendous disappointment with 6 individuals getting food poisoning, ultimately missing several days of diving/recreation. Unsure if I would stay again after three consecutive years.
Stayed 7 nights in Mar 2024
Response from Luz Sanchez on Mar 25, 2024
Thank you for your review. All feedback is important to us and we are sorry to hear that you had such a frustrating experience.I hope you can see from our other reviews that, your situation is the exception and could not be further from our high standards. The resort is working to resolve this kind of issues as soon as possible and make sure it doesn't happen again.Thank you again, and we hope you can give us the opportunity to better serve you in the future.Kind regards!!!

8/10 Good

Tracey

Liked: Cleanliness, staff & service
Service was excellent. Our fav was Keira who was a server and bartender. She made our trip so amazing. Daniel in the bar, in the lobby was excellent as well. Breakfast was very good. The rest of the food was average. Could use one more restaurant and theme nights every night. No dresser in our room as they were renovating. They made it right by giving us a table and chairs and lots of hangers. They should be stocking fridge with beer, water and soda. I’d like real glasses in the rooms. They charge $5 for room service which shouldn’t happen. Over all a very good stay!
Stayed 10 nights in Mar 2024
Response from Luz Sanchez on Mar 25, 2024
Thank you for taking the time to tell us about your experience at Cozumel Hotel & Resort, Trademark Collection by Wyndham.I will share your comments with our team, who I am sure will be encouraged by your observations, here at Cozumel Hotel & Resort, Trademark Collection by Wyndham, we continually strive to exceed your expectations.Thank you again for sharing your experience, and we look forward to see you again soon!!!

10/10 Excellent

Alayna, wheatland

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the location and water.. went snorkeling at the sea wall located by the restaurant.. hotel has great updated rooms great pool staff and check in was fast.. definitely will be back again.. the dirty monkey drink was awesome
Stayed 2 nights in Mar 2024
Response from Luz Sanchez on Mar 25, 2024
Thank you so much for taking the time to rate your experience at Cozumel Hotel & Resort, Trademark Collection by Wyndham.Here at The Trademark Hotel Collection, we continuously strive to exceed your expectations.We appreciate your feedback, we will share it with our staff. Thank you for your preference and see you in your next visit!

8/10 Good

Kimberly A., HOUSTON, TX 77023

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a great location for sightseeing and just relaxing. The food and rooms are not highend or fancy, but are such a great value. There was a friendly atmosphere from guests and staff.
Stayed 3 nights in Mar 2024
Response from Luz Sanchez on Mar 25, 2024
Thank you so much for taking the time to rate your experience at Cozumel Hotel & Resort, Trademark Collection by Wyndham.Here at The Trademark Hotel Collection, we continuously strive to exceed your expectations.We appreciate your feedback, we will share it with our staff. Thank you for your preference and see you in your next visit!