Ratings based on 511 Verified Reviews

They paid and stayed. We double-checked.
3.9 out of 5
85% of guests recommend
4.1 Room cleanliness
4.1 Service & staff
3.7 Room comfort
3.8 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Argentina

Hermoso hotel

Posted Jan 19, 2015
Cons: Quizás se puedan mejorar los tragos que daban en el hotel. (Es un detalle). En general, es muy bueno todo.
Hermoso hotel. El desayuno es muy variado, al igual que la comida. Mucha limpieza en todo el hotel. Los empleados son súper agradables. No tiene playa, pero sí posee una pileta natural que da al mar Caribe en donde podés nadar y ver peces de colores. Excelente relación precio-calidad. La pasamos muy bien allí. Totalmente recomendable.
3 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jan 18, 2015
Great value good ocean access short walk into town food ok good but not great would return
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Laquey, Missouri

Nice for the price!

Posted Jan 14, 2015
Pros: It's staff is the best!
Cons: I think they should offer guacamole on the food bars.
Location: Nice location. Within walking distance to town for shopping and eateries. Clean and safe.
Love this place! I stay at Hotel Cozumel & Resort every time I go to the island. So far five years in a row. The staff is friendly and will go out of their way to make your stay a great one. The rooms are clean. the food is good, and the pool is excellent. If your looking for a walk in sandy beach setting, it's not the place to be. With that said though, if that's what you want be ready to pay a lot more. The beach is a short taxi ride away, and shopping is within walking distance.
2 out of 5
by A verified travelerfrom Columbia, MO

It's a run down dump.

Posted Jan 12, 2015
Dirty, poor water pressure. Old, not kept up. Service was okay but nothing extra special.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom santa rosa

Nice hotel. Friendly staff. Great location

Posted Dec 28, 2014
Great hotel. Great place for diving. Food was much better than expected. Hotel service was excellent.Hotel was in a great location. Hotel beach was perfect for snorkeling and sunbathing.
1 out of 5
by A verified travelerfrom New York, NY

Poor management

Posted Dec 25, 2014
Amazing staff, the food was ok, dry, same menu all week long, vegetable appered to be canned and institutional, hard and unconfortable bed. We are not coming back to this hotel.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Estado de México.

Muy comoda.

Posted Dec 1, 2014
Pros: Sus intalaciones y arquitetura.
Cons: Todo me parecio muy bien.
Location: Las tiendas del centro, las playas y el pueblo en si es muy bonito.
Muy relajado y muy descansado disfrutando la alberca que es nmuy bonita y grande, disfrutando de mi habitación y su mobiliario.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom J

Hotel cómodo, excelente ubicación

Posted Nov 30, 2014
Tuvimos una agradable estancia, el hotel está en buenas condiciones sin ser el más moderno. Bufete sencillo, de poca variedad pero sabroso.
3 out of 5
by A verified travelerfrom NY

Staff

Posted Nov 26, 2014
Pros: It is a nice little hotel just mismanaged.
Cons: Friendlier staff
Location: San Miguel
Staff is none to friendly. As a matter of fact they seem distrustful of the guests.
4 out of 5
Recommended
for Everyone
by A verified traveler

Family vacation

Posted Sep 21, 2014
Third visit to hotel Cozumel. First time with adult daughters and their husband. Both couples said best vacation ever. Dive with Martin picked us up from pier at hotel for 6 days diving. Also dove right there at hotel w dive paradise rental tanks and weights. For my husband and I, we enjoyed the pool more this year from previous visits. Love wait staff. Same staff for three years...very friendly and helpful. Look forward to visiting again.