Ratings based on 728 Verified Reviews

They paid and stayed. We double-checked.
4.0 out of 5
83% of guests recommend
4.3 Room cleanliness
4.3 Service & staff
3.9 Room comfort
4.0 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom upstate n.y.

very,very relaxing and totally different from canc

Posted May 2, 2015
Pros: everything
Cons: the restaurants
Location: great location for anything
my husband loved cozumel from the time he got off the plane to going home.
2 out of 5
Recommended
for Everyone
by A verified travelerfrom Michigan

ALL Inclusive ????

Posted Apr 20, 2015
Pros: very friendly staff - some times a little to much. some just want to sell you the member ship good location clean beach clean facilities/rooms
Cons: would like to see more local food on the menu wifi for free all over the place would be a plus and where the have it - better quality please
Location: location is great if you just want to hang around and do nothing than eating, sun bathing, sleeping not much around - need rental (is over priced)
didn't meet my expectations of a All inclusive vacation
4 out of 5
Recommended
for Everyone
by A verified traveler

INTERNET

Posted Apr 16, 2015
Normally while I vacations I like to unplug from reality for a few days, on this trip I knew I would have to complete some work on a few days, when I made the reservation it said that wifi was included with my package, when I got there I found out that it would be $10 a day for your room. They did have wifi available in the lobby. Other wise the staff was great, and very helpful. The food was great with plenty of options.
3 out of 5
Recommended
for Everyone
by A verified travelerfrom Philadelphia

Nice hotel for a last minute booking

Posted Apr 10, 2015
The hotel is average for an all inclusive property. The beach was not the best and a lot of the beach chairs were damaged I'm presuming from a storm but there was little to no attempt to repair and make presentable. The food was pretty tasty however don't waste time making reservations for the restaurants. The buffet will have the same meal for that particular day. For the money spent I will say it was ok but I'm definitely accustomed to more when I travel to the Carribean. Also there was no service on the beach like other resorts. It was slightly annoying having to constantly get up from the sun to order drinks, etc. oh and the rooms had these little ants all in the bathroom.
3 out of 5
by A verified traveler

Very clean, food just ok.. not a very pretty beach

Posted Apr 8, 2015
Pros: very clean great staff great kids programs
Cons: FOOD
Location: snorkeling
staff was great great kids activities and food was not good and the hotel is older and run down the beach is not very pretty
3 out of 5
by A verified traveler

Posted Apr 6, 2015
The food is mediocre, they say is International buffet or mexican or whatever, it was almost the same thing, is mostly fade, they prepare every single day the same kind of bread, we could say they use the same preparation for all patissery, it's only the shape that changes. They say they dont have mexican food because they serve mostly europeans, but do they know that we go to Mexico because we want to taste real mexican food. The employees are the best asset of this company. I hope they are well paid.
2 out of 5
by A verified travelerfrom Montana

Maid service, hotel management, food, location

Posted Apr 5, 2015
Pros: friendly staff.
Cons: maid service, more maybe?
had to look for maid or ask front desk to see if our room would be cleaned daily. Took and up grade told them our grandson would be staying 5 nights with us needing a roll a way bed. Told no problem...when he got there we were told he couldn't stay with us. They wanted us to change rooms. The food was great at times but most of the time wasn't. Location was just up the street from the Hyperion plant and we could smell it a lot of the time. The beach was not good. Rocks and coral so you couldn't even get in the water. Very bad! Lots of seaweed!!! Had to clean the beach every day with big dump trucks, very smelly.
4 out of 5
Recommended
for Everyone
by A verified traveler

Great hotel for a great price!

Posted Apr 3, 2015
It was my first trip to the Caribbean and would go back in a heart beat! Strongly recommend renting a jeep or buggy to drive around the island.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Illinois

Beach as natural as can be

Posted Mar 24, 2015
Pros: Beach was what I like and it was great.
Cons: Updating of some parts of hotel.
Location: Close to downtown.
The staff was great. The food was good. I was told by a visitor that this is an older hotel and yes it does needs updating but not something that is terribly wrong since the grounds are meticulously cared for by the staff. Our shower needed repairing when we go there and it was done promptly and had no problems after that. Open bar right by the beach is very nice. The seaweed is a natural part of the ocean and it cleared some days plus personnel always raked seaweed that would wash up to the shoreline and this made it beautiful looking. I thank the staff who always did a great job in making our stay pleasant.
5 out of 5
Recommended
for Everyone
by A verified traveler

The place to stay with young kids

Posted Mar 21, 2015
This hotel is set up very well for young children. They can drive battery powered cars, race rc cars, play fusball, ping ping, wii, and other games at kids club. The staff goes out of their way for kids overall, in our case to provide froot loops for lunch and dinner. The activities pool is in use for kids activities a few times a day and they have a blast. Not overly pushing activities but offering employee led activities such as water baloon toss, Marco polo, and a couple of air toys. An adult pool is closer to the beach with a swim up bar. The beach is especially nice for laying out and beach activities but not much for snorkeling. Just walk 100 yards to the pier and in front of cozumela?? is like snorkeling in an aquarium. Kayaks and sailboat were available for an hour per day free of charge and minimal charge thereafter. We had an ocean view and the room was perfectly clean and with two beds had tons of extra space and a nice bathroom.