“Pure Relaxation at the Royal Club”

Enjoyable and relaxing stay! I recommend the Royal Club for anyone who wants a quiet and relaxing stay. Remember that the Royal Club doesn't necessarily mean better service, it just keeps you away from hustle and bustle of the other restaurants and pools.

“Ten days in May at the Occidental Grand, Cozumel.”

This was our first time staying at the Occidental, and an all-inclusive. During our 10 day stay the only negative I have is that the beds are hard as rocks. We asked for a bed pad and our sweet maid Aurora brought padding for the bed. It was much better after that. We were in building 19 which was great for us since we were diving and it's the closest to the beach, and Palancar Dive shop. We've been diving with them for years. This resort is a short boat ride to the best dive sites. The food was good, plentiful, and too easy to get to! It's was hard to come back home and have to fend for ourselves again. Seriously, anyone going to an all-inclusive and expecting all 5-star food all the time needs to skip any all-inclusive. Although it would have been nice to be able to get a pizza before 9:30 at night. The Los Olivos dining room was the best, and we spent our 20th anniversary night there. That was as close to 5-star as we expected. Both the grouper, and steak were perfectly prepared, and served. We would stay here again. It was like a land based cruise.

“Great Place to Stay”

Excellent place to stay. Very clean and the staff was great. The only staff member that was some what difficult to work with was when we were trying to schedule dinner reservations. Other than that, it was a perfect trip!

“Great Vacation”

This was our second time to this hotel and would go back again. The service,food,and beach are wonderful. This is a great place for relaxing.

“Can't wait to go back”

Absolutely exceeded all expectations. Most all-inclusive resorts have mediocre quality food, but I would have thought the chefs here were trained in Europe. The room was incredible, the staff was wonderful, and the location couldn't be better.

“Perfect hotel in Cozumel”

Young, well-internationally travelled family, first time visit to Cozumel (time of year was early December). Delightful hotel, everything as expected. Great beach and pool, well located for exploring other beaches. Possible to criticize food, though we found it to be on par with price and relaxed atmosphere of this hotel. Service could not be faulted, though you should make it clear upon check-in that you are not interested in time-share free tours. We do think that some of the criticisms from other travelers are unfair or not justified. If folks want stronger drinks, order a shot of tequila and add to your drink!

“If your normal and not a hotel critic or a person that is just a pain, read!!!”

The Occidential blew our expectations away!!! My girlfriend and I were extremely nervious about booking an all-clusive, due to the reviews that one would say it was terriffic and a another would complain about the food or staff......or hotel.....or...... Well let me tell you if you aren't one of those people that is a pain and are down to earth and just want to have a great time and relax this is the place. This place blew our expectations away, we couldn't be happier with the Occidential Cozumel. The staff absolutely amazing, the campus absolutely beautiful, beach phenomenal, food was good not great. I would recommend getting creative with the grill, we had them make us breakfast burritos for breakfast and different things all week. Great way to go and the buffet is good as well, they mix it up nicely. Again If your wondering where to stay in Cozumel, it's the Occidential for us!! We would recommend this place to anyone!! Only complaint was the time share crap, word to the wise they attack you after you've been in your room for a about 5 minutes!!! Just don't get suckered in to it!! If your looking for a great relaxing get away and just want relax this place is perfect! We had our first child this year and he is 9 months, this was our first time away from him and this sounds bad, but The Occidential Cozumel helped us not even think about the little guy. P.S. We love him very much, but it was time for Mom and Dad to get away for a week! No complaints Here!!!!!

“Great Hospitality”

Our family enjoyed the hotel greatly. It was very quiet and location was great. The food could have been better. We would recommend it to our friends.

“Great Experience!”

I'm a picky traveler (as my wife will attest!), so after reading some of the other reviews, and never having stayed at an all-inclusive before, I had some concern about the Occidental Grand. Fear not! From the moment we (a family of 4) got there and were met with chilled champagne, taken to a friendly and efficient check-in, until the moment we checked out, this was a great, relaxing place to stay. Maybe you could find better food, but we enjoyed every place we ate, including the Sonora Grill and Royal Club restaurants. Everyone we met was very friendly and had a big smile, couldn't do enough to help you - especially the guys helping out with the hobie cats which we enjoyed many times. If I have to find something to complain about... I don't really care for the brand of beer they served, but when you're relaxing at the beach, with that beautiful blue water in front of you, and this nice young lady keeps bringing you more... well, I could get to like it real quick!

“Occidental Cozumel - Awesome”

The hotel was perfect. Quality of services, food, accomodation, beaches, and water was absolutely perfect. The only flaw was the sales pitch for time share in the hotel. It was a little heavy.