GUEST REVIEWS
Expedia Guest Rating
of guests recommend
TripAdvisor Traveler Rating
TripAdvisor provides an assessment of hotel quality based on more than 40 million reviews & opinions from real travelers. The traveler rating represents an average of individual ratings for this hotel.
See all #### TripAdvisor ReviewsRooms & Rates
| Room type | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
|
Deluxe room
|
|||||||||||||||
| |||||||||||||||
|
Deluxe Ocean View - All Inclusive
|
|||||||||||||||
| |||||||||||||||
Hotel Policies & Fees
The following fees and deposits are charged by the property at time of service, check-in, or check-out.
Accessibility Options
To make requests for specific accessibility needs, complete the “Special or Accessibility Requests” section of “Trip Preferences” when you book your hotel.
Property Amenities
Park Royal Cozumel All Inclusive has an outdoor pool, a children's pool, and a swim-up bar. The hotel is family-friendly and has a kids' club with supervised activities. Babysitting can be arranged through the hotel.
The hotel has a health lub with fitness equipment on site, and laundry facilities are available. Currency exchange, tour assistance, and concierge assistance are offered. Internet access is available for a surcharge. Parking is complimentary and secure.
The property features meeting space for up to 400 people, including 3 meeting rooms.
Rooms
Guestrooms at Park Royal Cozumel All Inclusive offer TV. The bathrooms have showers only. The guestrooms are furnished with marble floors, in-room safes (surcharge), hair dryers, and direct-dial phones, as well as blackout drapes. The private balconies are furnished and made of glass for the best view. Rooms are air conditioned and have electronic key access.
Room Amenities
Dining
La Veranda Restaurant - Overlooking the main swimming pool. Serves buffet-style breakfast, lunch, and dinner, with Mexican and International cuisine. Open from early morning to late evening.
El Mexicano Restaurant - Featuring Mexican cuisine with an à la carte menu. Serves dinner from early to late evening. Reservations required. Dress code: Long pants, sleeved shirts, and closed-toe shoes for men; and no shorts or beach sandals for women.
El Italiano Restaurant - Serves Italian cuisine with an à la carte menu. Serves dinner from early to late evening. Reservations required. Dress code: Long pants, sleeved shirts, and closed-toe shoes for men; and no shorts or beach sandals for women. Service exclusively for guests older than age 12.
Verified Reviews: All guest reviews are verified as submitted by our customers and reflect their stay at Park Royal Cozumel All Inclusive
of guests recommend
out of 299 reviews
You may be required to sign in to verify your stay.
Showing 1 - 10 results (of 299) · See more Park Royal Cozumel All Inclusive reviews
“One of the best in Cozumel”
Clean hotel. Good service. Inclusive food is good, but not great. There is always something you can find to eat. Biggest complaint is that they used to have guacamole out for lunch and dinner and don't anymore. Nor do they have the ice cream machines anymore.
“Awesome vacation! Clean hotel with friendly staff!”
We had a great stay at Park Royal! Once you get past the timeshare vultures in the lobby (their shirts say Royal Holiday, not Park Royal) everything is great! All the staff we encountered were so genuinely friendly and really seemed to want us to have a great time. Everywhere was always sparkling clean and well maintained. Great food and lots of brand name liquor choices. There was always a variety at the buffet with extremely prompt service from the waiters. The bartenders were amazing, always remembering who we were and what we drank. The pools were awesome and the Salsa show at night was a blast! Overall we were extremely impressed with the staff and had a wonderful experience! We will definitely go back and recommend this place to our friends!
“Nice all Inclusive”
Had a great time. A few things to make sure you take... Make sure you have conditioner. Hotel doesn't provide it. Only shampoo. Lots of bitting bugs. Take bug spray. Hot tubs outside aren't hot. The same tempurature as the pools. The front desk clerks aren't too concerned about any complaints you might have. The hotel itself is very clean and rooms are very nice and large. Lot's of good food and drinks. Staff (besides the front desk) is very friendly.
“Great hotel, very clean!!”
I have to say that I am very impressed with the hotel. The stuff is very friendly and the place is amazingly clean. Not just the hotel but every single place that we went. The only issue we had is that the company that was suppose to pick us up from the airport never showed up, we talked to thes as we arrived at the hotel and they agreed to take us to the ferry on an specific day and again they never showed up. Other than that everything was great, the island is beautiful, beaches are great. Just a lot expensive of what I thought. Prices are same as here. Overall, great vacations. My kids were so happy!!!! Definately going back again.
“Cozumel_2011”
N/A
“mexico 2011”
great location, food good, pool areas beautiful. only down side was that the rooms smelled moldy and after your clothes had been in there a couple of days they also smelled.
“Wonderful Place - Wonderful People”
This resort was awesome. The food was really good in all the restaurants. The staff everywhere was friendly and helpful. We were not approached by any salesman or time share people. My only complaint is the that the beds are pretty stiff.
“Great Experience”
Me and my fellow 5 travelers (group of 6 friends) were extremely pleased with the Park Royal. The service was exceptional - people were very friendly and helpful. I have stayed at other all inclusives and I thought food was better at this resort than other AIs. The Italian and Mexican ala carte restaurants were wonderful - especially the Mexican. The buffet always had something new and interesting - quite a variety of food. The bartenders were super and drinks were delicious. There were many pools to choose from, as well a beach and snorkeling area - something for everyone. Room/maid service was wonderful - they did a fantastic job every day. Overall, I was very happy and would definitely return. Only cons - beds are somewhat hard and small (doubles) and no frig in room - but wasn't a huge deal.
“Great choice for a family trip in paradise!”
Nice resort for the family. Employees are nice, resort is very clean. Food is good enough but not great. There is something for everyone at the buffet though. Some items are better than others. The fried Mahi Mahi is excellent! Beds are a little hard but never had a problem sleeping after a day of fun in the sun. Kid's Club is awesome and Claudia is so sweet and funny! I would not recommend to couples because of all the families but to each his own....if it does not bother you, then great. My main complaint would be that the resort is not very handicap friendly. My mother has trouble walking on uneven surfaces but she did mange to get around. The rock surface throughout the resort makes it impossible for a wheelchair. An electric scooter is ideal but hard to get one there. No one rents them in Cozumel. There are steps here, there and yonder but a few ramps too. Overall, I would not recommend to a totally handicap person. Other than that, very tropical and relaxing vacation!
“The definition of paradise”
Cozumel is just a fantastic little island! The water is the most beautiful blue I've ever seen, the people are amazingly friendly, the scenery is picturesque, and life is just laid back in this quaint town. I was a little hesitant to stay at an all inclusive, because I read some differing reviews about it, but I'm happy to report it exceeded my every expectation. I already had high expectations going into it, but the level of service and respect the employees at the Park Royal show you is unbelievable. You've got a few options for food, probably the least impressive thing about the place (still not bad by any means), a buffet and two restaurants. The food not being amazing made us not want to gorge ourselves. The rooms are modern and clean and have a great air conditioning system which is invaluable after a day in the tropical heat. The only other part I disliked was the humidity, but se la vie. Overall we had an amazing time and I would highly recommend this place to anyone. Can't wait to go back there again.
Showing 1 - 10 results (of 299) · See more Park Royal Cozumel All Inclusive reviews
Playa Paraiso Km 3 5 Cozumel, 77600 Mexico
Nearby Points of Interest
The preferred airport for Park Royal Cozumel All Inclusive is Cozumel, Quintana Roo (CZM-Cozumel Intl.) - 5.5 km / 3.4 mi.
Distances are calculated in a straight line from the property's location to the point of interest or airport and may not reflect actual travel distance.
Distances are displayed to the nearest 0.1 mile and kilometre.
Nearest Major Airport:
Area:
Cozumel, Quintana Roo, Mexico:
Playa Paraiso Km 3 5 Cozumel, 77600 Mexico
