Ratings based on 157 Verified Reviews

They paid and stayed. We double-checked.
4.6 out of 5
97% of guests recommend
4.7 Room cleanliness
4.7 Service & staff
4.5 Room comfort
4.5 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Couples
by A verified traveler from dallas tx.

Posted Jul 22, 2014
Pros: It was quaint & very quite
Location: 2 miles from airport with a lot to do around
Overall very good experience . Will go back & recommend it to people who want quite surroundings.
2 out of 5
Recommended
for Everyone
by A verified traveler from Louisiana

Older, sandy beach hotel

Posted Jul 16, 2014
I haven't ever been to Cozumel to compare it to anything in Cozumel, but I do feel like I am spoiled to American standards, and on an American scale 1-5' it would get a 1. Very old furniture and fixtures, poor lightning , sub standard shower, no water pressure . Nice size rooms, should have had 2 queen beds. Staff very pleasant and eager to serve. Clean. Large balcony, but only 2 chairs for a room that accommodates 6. First thing I said was" what scale do they rate this with."?
5 out of 5
Recommended
for Couples
by A verified traveler from Houston, Tx

July 2014

Posted Jul 16, 2014
Pros: The staff treat you as family and they remember your name.
Cons: Nothing
Location: The location is great north of town away from the cruise ship traffic. The golf course is a short ride nearby, as everything in Cozumel.
Great weather, service was excellent, the water crystal clear, the room was perfect, clean and ready when I got there. Cold drinks on the beach, I could not imagine any other place better in Cozumel, and we have stayed at several.
Comment from Hotel Management
Jul 17, 2014 by Ana, Hotel Management
Hola from Playa Azul Thank you very much for your comment and you preference. Your "home away from home" is waiting for you!! Hope to see you soon Best regards Ana
5 out of 5
Recommended
for Everyone
by A verified traveler

Awesome !!

Posted Jul 15, 2014
Family friendly Great food!! Awesome views Staff is super friendly Can't wait to go back
Comment from Hotel Management
Jul 17, 2014 by Ana, Hotel Management
Greetings from Playa Azul!! Thank you very much for your nice comment and we will be more than happy to host you again!! Kind regards Ana
5 out of 5
Recommended
for Everyone
by A verified traveler from huntington beach, cal

Perfect for a relaxing visit!

Posted Jul 1, 2014
Pros: Smaller than the big resorts, so we got a lot of personal attention.
I rarely visit the same place twice. Life is just too short, but I might make an exception for Playa Azul. The golf, scuba dive shop, and especially the staff were all excellent!
Comment from Hotel Management
Jul 17, 2014 by Ana, Hotel Management
Wow, thank you very much for your super nice comment!! You are part of Playa Azul family and you are more than welcome!! We all look forward to having the pleasure of welcoming you again very soon. Kind regards Ana
5 out of 5
Recommended
for Everyone
by A verified traveler from Corpus Christi Tx

Posted Jun 27, 2014
We had a wonderful stay at Playa Azul. It is convenient to downtown and is in a beautiful location. I would recommend this hotel.
Comment from Hotel Management
Jul 17, 2014 by Ana, Hotel Management
Greetings from Cozumel!! Thank you very much for your nice comment, your preference and your recommendation. We hope to see you in a near future, as a guest you are part of Playa Azul family now. We will be happy to host you again. Best regards Ana
Comment from Hotel Management
Jul 17, 2014 by Ana, Hotel Management
Greetings from Cozumel!! Thank you very much for your nice comment, your preference and your recommendation. We hope to see you in a near future, as a guest you are part of Playa Azul family now. We will be happy to host you again. Best regards Ana
5 out of 5
Recommended
for Overnight Stay Before Destination
by A verified traveler

One night stay - Playa Azul

Posted Jun 11, 2014 on Hotels.com
Hotel was clean, quiet, away from hustle and tourists, which was a benefit for us. We had dinner and breakfast there, and the selections were good, as were our meals. This place doesn't have the glamour as some others, but if you're looking for a quiet getaway, it's a good choice
Comment from Hotel Management
Aug 23, 2014 by Ana, Hotel Management
Hola from Cozumel and Playa Azul Hotel Thank you very much for posting your comment about the hotel and the restaurant. We all look forward to having the pleasure of welcoming you again very soon. Kind regards Ana
5 out of 5
Recommended
for Everyone
by Tela from OKlahoma City

Great small friendly hotel on the beach

Posted Jun 4, 2014
Pros: The staff was incredibly nice and accomodating. It is small and has a nice beach area. Snorkeling was good. We felt very safe and secure.
Cons: There was noisy construction next to the hotel (north) so you might want to ask for a room on the south side. Pool is older and could use a face lift.
Location: We took cab rides to downtown area, and for 3 people it was $8.00 one way. We mainly shopped and relaxed on the beach, we did not do any activities.
My group of 3 stayed at Playa Azul for the first time. I have stayed at three other Cozumel hotels and I would definitely stay at Play Azul again. It is small and cozy, older but clean and well maintained. The breakfast buffet was amazing. A wide variety of foods served by friendly staff. You could get made to order omelets, breakfast burritos, waffles, and panckaes. The bed had egg crate mattress and extra padding which made it the softest bed I've ever slept on in Mexico, and the air conditioner worked great. We did not do the all inclusive, but did eat their dinner buffet once which was priced at $12.00 per person and it was delicious. We had lunch there during the week and the food was good with a wide variety to choose from. Guacamole was the best!
Comment from Hotel Management
Jun 6, 2014 by Ana, Hotel Management
Greetings from Playa Azul Tela!! Thank you very much for your beautiful comments, we love to hear that you had a great time and wish to come back. You are part of Playa Azul family and we all look forward to having the pleasure of welcoming you again very soon. Best regards Ana
5 out of 5
Recommended
for Couples
by Donna from California

Perfect for relaxing

Posted Jun 1, 2014 on Hotels.com
We were very pleased with our stay here. We will be back.
Comment from Hotel Management
Aug 9, 2014 by Ana, Hotel Management
Hola Donna!! Thank you very much for your nice comment!! We all look forward to having the pleasure of welcoming you again soon. Kind regards Ana
4 out of 5
Recommended
for Couples
by Diane from Livonia, MI

We keep going back because they never disappoint!!

Posted May 29, 2014
Pros: Intimate yet friendly. All rooms face the ocean. Excellent staff in every area of the resort!!(always very accomodating in every way).
Location: Rent a jeep and drive to the other side of the island, deserted and beautiful beaches. Great restaurants in and around town.
This was our 4th visit to Playa Azul , where can you go and the staff at check-in comes over the desk and hugs you because you're recognized and back!!! The staff is great, from the desk, maids, bartenders and waiters. The rooms are comfortable and clean (really could use ceiling fans so you can listen to the ocean at night and not turn on the a/c). Each year we think we're going to try some place new and then we remember why we keep going back.
Comment from Hotel Management
Jun 6, 2014 by Ana, Hotel Management
Hola Diane!! Wow, your super nice comment encourage us to keep pamper all our loyal guests!! Thank you very much and hope to see you soon. Kind regards Ana