Ratings based on 425 Verified Reviews
They paid and stayed. We double-checked.
4.4 Room cleanliness
4.4 Service & staff
4.4 Room comfort
4.2 Hotel condition
They paid and stayed.
for Everyoneby A verified traveler from hamilton ohio
Beautiful and amazing resortPosted Aug 24, 2014
If you want a vacation that you totally relax and get treated like a king or queen secrets in cozumel is it we loved the no reservations needed for meals and the staff work so hard to make your stay the best not sure where the negative reviews come from we didn't see anything negative. There is a smell of sewer but remember your on an island nothing that bothered us
by A verified traveler from Chicago IL
Expected better from SecretsPosted Aug 5, 2014
We were recently at this hotel this is the 4th time we stay at a Secrets Resort and definitely this hotel does not leave up to the expectation of the rest of the Secrets properties. The food was rather mediocre and the restaurants very limited compared to other properties, the remodel is complete in parts but still has to improve in areas like Desires Night Club and some of the other terraces. The hotel next door definitely diminishes the quality of the experience. Overall has a fantastic location and much can be done with this if all the above is addressed properly and live up to the rest of the Secrets property Standards.
for Couplesby A verified traveler from LA
FABULOUS SERVICE!!!Posted Aug 2, 2014
Pros: THE PEOPLE
Cons: MORE VACATION TIME.
Location: ALL ACTIVITIES ARE AVAILABLE FROM THE RESORT. TAXI'S ARE READY AND WAITING TO TAKE YOU IN TOWN.
LOVED THE RESORT AND THE FRIENDLY STAFF. YOU CAN ENJOY MANY ACTIVITIES RIGHT FROM THE PIER. ALL BOATS ARRIVE AND SHUTTLE YOU TO THE REEFS, FISHING OR ETC......
for Everyoneby A verified traveler
Upgrade and FoodPosted Jul 31, 2014
Pros: The beach was wonderful and we enjoyed snorkeling right from the beach. The staff was Excellent! I would go back.
Location: The resort offers you a snorkeling package. The boats pick you up on their private dock. The staff will make anything you want happen. Just wonderful.
We were celebrating our 25 anniversary and we said this when we checked in. We had with us a copy of our marriage license with us. They gave us a HUGE upgrade to a beach front room. It was amazing. The food at the resort is good but nothing to right home about. The best food is at Bordeaux the French restaurant. Alfredo the waiter was excellent and the food was wonderful.
for Couplesby A verified traveler from Iowa
Secrets is awesomePosted Jul 29, 2014
Pros: Food. View. Staff. Basically everything.
Cons: More evening entertainment options for adults only rather than the family resort next door.
Location: Awesome scuba and snorkeling. Hobie Cats, paddle boards, kayaks are shared with family resort next door.
Our room was upgraded without asking to a beautiful oceanview terrace. Not just a balcony, a huge terrace. Could have had a party:) The food was excellent. Portions are small but with the heat that was fine. Each restaurant has set hours so plan accordingly. There is always room service but menu is much shorter. Wait staff went above and beyond to attain anything requested. Beware that the front desk while always pleasant and helpful did not seem to know what was going on or have great follow through. There is NOT a nightly show at this resort. There are shows next door at the sister resort you can attend. Seems there is one show here twice a week but we were unable to verify that. The beach party fire show while there was excellent and lots of fun. The bars here were not well attended so if you are looking for nightlife this would disappoint you. The rooftop bar was fun with awesome views. Several pools to choose from. The one with the swim up bar and water slides seems to be the party pool. If that is not your scene head for one of the others. Beware the beach is very rocky. Bring shoes! or plan to snorkel off the dock. Fish viewing is better early AM before the heat sets in. For an extra treat stop at the grill and ask for a couple of tortillas to feed them. They will get so close to you it is hard to take pictures. While it is advertised you can also eat all places next door this is not always true. If it is full like when we were there they ask you not to.
by A verified traveler from New york
Very slow service but beautiful hotelPosted Jul 29, 2014
Pros: I loved the appearance of the hotel. The beach front, the swim up rooms, the water slides everything was beautiful. I really liked that they turned the pool into a giant bubble bath. The food was delicious. Cons: The problem was the service sucked. I waited 1 1/2 hr for the French restaurant and then waited longer for each dish. I wasn't done with dinner til almost 1am. I waited 25-30 for really basic things from concierge. And there were really long lines for the breakfast buffet. I also had to order my drink 3-4 times before anyone made it at the pool bar. Lastly they didn't clean my room til 3pm. I felt like I wasn't a valued customer which left a bitter taste in my mouth and ruined my stay.
for Everyoneby A verified traveler from W
Best Vacation Ever!Posted Jul 27, 2014
Great staff, facilities and food! Beautiful island ! Little slice of paradise! Make sure to see Umberto @ the Dive Housr
for Everyoneby A verified traveler
Posted Jul 26, 2014
Literally right on the beach! Great snorkeling and other activities. Rooms and staff were wonderful.
for Couplesby A verified traveler from Louisiana
Food was very good. Room AC worked great.Posted Jul 22, 2014
Pros: Very clean. Nice staff. Diving was great!
Cons: Some resturants were closed on Saturday & Sunday. Long waits at others.
Location: Somewhat far from town.
Great Diving. Very convenient to hotel. Clean beaches.
for Everyoneby A verified traveler from New York, NY
The staff is amazing!Posted Jul 21, 2014
Pros: THE STAFF! :)
Visited Secrets for our honeymoon. I have never received better service. Staff treated us as if we tipped them 100 dollar bills every time they assisted us with something. It is because of the staff that we loved Secrets so much.