Ratings based on 138 Verified Reviews

They paid and stayed. We double-checked.
3.5 out of 5
86% of guests recommend
3.7 Room cleanliness
4.0 Service & staff
3.4 Room comfort
3.1 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveler

Good place to stay.

Posted Aug 22, 2014
Room was clean and bright. Motel is conveniently located within walking distance to many quality restaurants (east side Mario's, quizno's, A&W, and many others), as well as the shopping mall and a Tim Horton's. Proprietor is very friendly, and knowledgeable. Laundromat is well laid out and reaaonably priced. Overall a great experience, will be staying there again.
Comment from Hotel Management
Aug 25, 2014 by Andrew, Hotel Management
Thanks very much for your great review!!!! We are all flattered by your comments, we do try very hard to please our guests, and responses like this one make the effort all worthwhile!
3 out of 5
by A verified traveler from Alberta

Quick overnight stay

Posted Aug 20, 2014
Pros: The manager arranged for access to my room despite my late arrival. Even with the Expedia rate I got a coupon for about $6 off breakfast at ABC nearby
Cons: Room decor needs refreshing.
Location: Right on the strip where the highway runs through Cranbrook. Basic restaurants, grocery store, liquor store, are all handy. Good golf courses in town.
Booked the room earlier in the day. Missed the note in the confirmation that check in would be open only until 10:30 PM. Once I noticed this, and realized I'd be arriving around midnight, I tried to call the hotel. It was already too late. I called Expedia and they tried to call the hotel but I loss cell reception during my drive through the mountains so don't know if they were able to reach the hotel. In any case, the hotel manager left a note for me indicating which room had been left open for me. The room was basic but acceptable. The bathroom was clean, the bed was clean but not very comfortable, the TV was ok.
Comment from Hotel Management
Aug 25, 2014 by Andrew, Hotel Management
Just to let you know that our policy is not to leave rooms open for guests who arrive late without prearranging their late arrival. This was a serious breach of security and the employee has been sanctioned. This policy was put in place in order to keep our guests secure in the knowledge that their stay will be safe. Thank you for your comments and we are glad you arrived safe and that the room was clean.
3 out of 5
Recommended
for Everyone
by A verified traveler

Biker Friendly

Posted Aug 11, 2014
Staff was a pleasure to speak with and accommodating. Overall, this was a good stop for the evening for the price. Clean and comfy.
Comment from Hotel Management
Aug 14, 2014 by Andrew, Hotel Management
Well that says it call dear Guest! Its all we can ask that a guest enjoys their stay in friendliness, cleanliness and comfort. thanks again!
3 out of 5
Recommended
for Everyone
by A verified traveler

The air conditioning worked!

Posted Aug 11, 2014
We had booked into the Day's Inn to start, but heard that their a/c didn't work. So cancelled and rebooked with Kooteney Country Inn....very pleasant staff, much effort put into making an older motel look nice. The rooms were small but clean. Biggest complaint was that there was no electrical plug in in the bathroom so we had to blow dry our hair in the main room. We got coupons towards breakfast at the ABC just up the street, the rooms have Keurig coffee makers (much better than what you get with the small hotel drip machines) and there were chairs and picnic tables just outside the doors.
Comment from Hotel Management
Aug 14, 2014 by Andrew, Hotel Management
We much appreciate your kind comments, and we are working diligently as cash flow permits to improve the rooms as we go. We are pleased that are new additions are making an impact with our guests. Hopefully we will look forward to seeing you come again to Cranbrook. Thanks!
4 out of 5
Recommended
for Everyone
by A verified traveler from K

Clean, comfortable, friendly

Posted Aug 10, 2014
Stopped overnight on our way to Vancouver. Price was right. Hotel is older but everything is clean. Bed was firm but comfortable. Had fridge and microwave. Even a pull out couch so my kids got their own beds. Breakfast coupon for ABC country restaurant. Free internet. Would stay again.
Comment from Hotel Management
Aug 14, 2014 by Andrew, Hotel Management
Thanks very much DK for your great review. We will look forward to seeing you again soon.
4 out of 5
Recommended
for Everyone
by A verified traveler from Calgary

Good accommodations for a fair price.

Posted Jul 30, 2014
Pros: Location and generally a comfortable stay.
I was passing through on my way home to Calgary from Seattle. The room was clean and comfortable. Thanks for a good stay.
Comment from Hotel Management
Aug 2, 2014 by Andrew, Hotel Management
Thank you very much for your great review! Hope to see you again soon!
3 out of 5
Recommended
for Everyone
by A verified traveler from cALGARY

Okay accommodations

Posted Jul 27, 2014
I just needed a place to stay overnight and this was affordable. The bed was pretty uncomfortable.
Comment from Hotel Management
Jul 30, 2014 by Andrew, Hotel Management
Hi Rita, Glad you found us affordable, and that your stay was okay. You don,t say which room you were in so we have no idea of which bed you were not satisfied with. We are constantly upgrading our beds as cash flow and time permits. We do hope that you try us again sometime soon and we will make sure you end up with a bed that soothes you to a restful sleep.
4 out of 5
Recommended
for Everyone
by A verified traveler from Lethbridge ,Alberta

trains and autos

Posted Jul 22, 2014
Pros: microwave and mini fridge. $6.25 voucher for breakfast per person at nearby restaurant.
road noise and trains passing by but no so bad after 9pm
Comment from Hotel Management
Jul 25, 2014 by Andrew, Hotel Management
Thank you Wiley for your comment! Yes we do suffer from the train and road noise like every other hotel in Cranbrook, We do have free earplugs at the front desk!!! if you need them. We really do appreciate your star rating. Thank You!
4 out of 5
by A verified traveler from Canada

Clean room nice location

Posted Jul 22, 2014
Pros: Cleanliness & ease to find this hotel
Cons: The clerk forgot to give me my breakfast coupon at check-in so I had to stop in again in the morning to ask for it.
Location: Great location on the main street
OK the room was clean and cool and had a coffee maker, fridge and microwave.
Comment from Hotel Management
Jul 22, 2014 by Andrew, Hotel Management
Hello dear Guest! Thank you very much for the great review! Hope you come again this way!
2 out of 5
by A verified traveler

Aweful beds!!

Posted Jul 10, 2014
Internet kept kicking us out had to re- log in Many times... to many !!! Beds were HORRIBLE! The floor would have been more comfortable!
Comment from Hotel Management
Jul 17, 2014 by Andrew, Hotel Management
Hello Guest! , thanks for the review, We did find after some investigation that a person or persons unknown had pulled our internet cable out of the Internet box closest to your room, which caused the problem that you were having with your connection. It has now been fixed. Since bed comfort is such a subjective opinion, and since you had not used all the beds in the hotel we find it hard to respond especially when you indicated on check out that you had had back problems prior to arriving. We certainly take from your review that your room, and all the rest of the hotel was in clean and working condition and that if you should pass by again you would give us the opportunity of serving you better. Thank You!