Ratings based on 35 Verified Reviews

They paid and stayed. We double-checked.
3.6 out of 5
80% of guests recommend
3.8 Room cleanliness
3.7 Service & staff
3.8 Room comfort
3.5 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveler from Buith Wells, Powys

City break to watch women's rugby

Posted Aug 18, 2014
Pros: helpful staff, nice little pool.
Location: Short metro journey to the Eiffel tower and champes elysee.
Lovely staff, very helpful and good with the little one.
3 out of 5
Recommended
for Everyone
by A verified traveler from UK

3 Day Break

Posted Aug 2, 2014
Pros: Staff were very friendly and always helpful.
Cons: Hotel could do with new carpets.
Location: There is a Lake to the back of the hotel and shopping centre nearby.
From the minute we arrived to checking out, we experienced excellent service from the staff. We had an issue with the "Comfort Cooling" rather than air conditioning. We soon got used to this after the first night.
3 out of 5
Recommended
for Everyone
by A verified traveler from Houston, Texas

Beautiful grounds and lake view from room!!

Posted Jul 19, 2014
Pros: The grounds and the staff.
Cons: Building could use a paint job-outside.
Location: Metro was across the street and the mall was near.
We had a panoramic view of the small lake with ducks, swans and ecoscape. The staff was very helpful with all aspects and requests. The food was quite good. The room was clean and comfortable. Beware of the meaning of "air conditioning". It is only a fan and not what we are used to coming from Houston, Texas. Overall, we were comfortable.
1 out of 5
by Ali from Dallas

Overall

Posted Jun 16, 2014
Sofa come bed was broken and last night could not sleep because of false fire alarm on 1:30pm.
3 out of 5
Recommended
for Business Travelers
by A verified traveler

Far from Paris downtown. But closed to Creteil

Posted Feb 10, 2014 on Hotels.com
It is far from Paris downtown. In the morning, takes 40 min to Paris downtown by Taxi. There is no convenience store and nothing around the hotel. Just park,. Most of guest have a own car or rental car. Good location to go to Creteil city. It takes 10 min by Taxi. But not recommend for city tour in Paris. Staff were friendly and breakfast was average.
Comment from Hotel Management
May 17, 2014 by Georges, Hotel Management
Dear Guest, Thank your for taking the time to leave a comment on your stay. Public transportation is also very convenient to reach Paris city center when trafic is sometimes complicated by car. Hope to welcome you again soon, Regards,
2 out of 5
by ana from london

Horrible customer service

Posted Oct 21, 2013
At the Check-in we were told that the breakfast was included, fact we did not care much as we had the family's house in 5 min walk. We went for breakfast 3 times and nobody asked our room number or adviced us about the extra charged. At the check-out we said to the receptionist that we had been for breakfast 3 times and she added the charges and asked us for 90 euros. We obviously said no and expleained their mistake and she threaten us to take the money from the credit card provided. Ominous staff
4 out of 5
Recommended
for Everyone
by tony from ipswich

2 nights in creteil

Posted Oct 7, 2013
Pros: were it was situated was lovely.. nice lake and scenery.. staff were very helpful wen ordering a taxis
Cons: 2 point pins sockets in rooms were the only downfall...if they cud sort that out for the customers it would be great
Location: we went for a few walks round the area was quite and very pleasant ..lake was nice .. benches there to chill and relax on ..
went for a weekend with the wife for anniversary. Was a bit out of the way but had a beautiful lake and path to walk round not a lot of shops there jus a couple of petrol stations. was free wfi there but forgot to take a 2 pin charger for mobile and camera asked for one at reception and got refused prob only down fall. English speaking receptionist nazia was brilliant and helpful Tsingh Ipswich uk
Comment from Hotel Management
Apr 12, 2014 by Georges, Hotel Management
Dear Tony, Thank you for your positive comment. I am glad you appreciated the way Nazia helped you out. We will be pleased to welcome you again in Créteil, Regards,
2 out of 5
Recommended
for Families
by A verified traveler

Novotel Paris Créteil- Not 4 star, too far away

Posted Sep 29, 2013 on Hotels.com
This hotel is not 4 star. Far , far away from Paris. Subway station not close to hotel (20-30 min walk) and you will spend 1 hour to get into Paris. Driving to Paris is crazy and parking in Paris is really expensive (around 20 eur per 4-6 hours).I dont recommend you to stay here for vacations..
Comment from Hotel Management
Dec 14, 2013 by Georges, Hotel Management
Dear Guest, I am sorry to read that you were not satisfied by the location of the hotel. Subway station can also be reached by bus which station is 2 minutes away from the hotel. And of course the time you need to get into Paris really depends on the trafic. Do not hesitate in such case to ask reception for advices when travelling to Paris. Hoping to be able to welcome you back in Créteil. Regards,
4 out of 5
Recommended
for Business Travelers
by David from Ely, UK

Hotel close to ParisEst University, walk 20mins

Posted Sep 11, 2013
Pros: Clean, close to Uni
Cons: Dedicated Shower not bath/shower combination
Location: Bit isolated - a few restuarants within a 20min walk. Great if you want to go to the Mosque next door!
Nice clean hotel, shower not really up to standard for price. Breakfast nice although not included in price.
Comment from Hotel Management
Mar 15, 2014
Dear David, Thank you for taking the time to leave a comment on the Novotel Paris Créteil le Lac. I am surely taking into consideration the comment on the standard you are expecting as we are planning renovation works. We will be pleased to welcome you again in Créteil, Regards,
5 out of 5
Recommended
for Personal Event
by Sharon from Lowestoft England

Fantastic service

Posted Sep 6, 2013 on Hotels.com
We were there as we had to bring our daughter to the universitiy. We had driven through the night from England and were extremely tried on arrival but what a lovely welcome we received, I think the staff on reception could see how tired we were and made a room ready earlier for us. We had drinks and a meal in the bar all staff were polite and extremely helpful. We will defiantly use this hotel again as a base to visit our daughter and Paris. Wifi brill, rooms clean if not a little tired, but comfortable.
Comment from Hotel Management
Nov 16, 2013 by Georges, Hotel Management
Dear Sharon, Thank you for your positive comment. I am glad you appreciated the way the staff welcome you. We will be pleased to welcome you again in Créteil, Regards,