Ratings based on 124 Verified Reviews

They paid and stayed. We double-checked.
4.3 out of 5
94% of guests recommend
4.4 Room cleanliness
4.4 Service & staff
4.3 Room comfort
4.4 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveler from OKC

Construction was not an issue

Posted Jun 29, 2015
Pros: HUGE bed. Breakfast and the pool. Close to the freeway and at least for that night it was cheap
We knew what we were getting into and with the rate we really did not care. But we were pleasantly surprised that we did not even notice the roofers until we were leaving in the morning.
4 out of 5
Recommended
for Getaway With Friends
by Joseph from Finleyville

Great Room, Lobby under construction 4/19/15

Posted Apr 22, 2015 on Hotels
Great room, Keurig in the room was easy to use. Bed was super comfortable.
4 out of 5
Recommended
for Everyone
by A verified traveler from catasauqua,pa

I would stay there again

Posted Mar 30, 2015
There was construction going on but we enjoyed our stay. People were very friendly. And the room was nice and clean and comfortable. Definitely would recommend to others
4 out of 5
Recommended
for Families
by A verified traveler

Room review

Posted Mar 17, 2015 on Hotels
Booked because of indoor swimming pool. When I checked in, was told that the pool was closed. Did have access to another hotel's pool but was inconvenient to use.
5 out of 5
Recommended
for Business Travelers
by Andrew from Atlanta

One night in Crossville

Posted Mar 3, 2015 on Hotels
One night business trip. First time at this location but I am a big fan of Holiday Inn Express because every one I've stayed at has been clean, comfortable with a friendly staff. I also like the complimentary breakfast.
4 out of 5
Recommended
for Business Travelers
by Grant from Knoxville

Nice hotel

Posted Dec 15, 2014 on Hotels
No concerns a very quite and clean hotel.
Comment from Hotel Management
Feb 21, 2015 by gale, Hotel Management
Thank you for taking the time to write a review. We appreciate that you choose to stay with us and the nice comments. We hope to see you again soon.
5 out of 5
Recommended
for Families
by Alan from Indiana

Great hotel

Posted Dec 4, 2014 on Hotels
Great hotel, friendly, helpful staff and wonderful breakfasts. We have stayed at this location several times for family events and have always been happy.
Comment from Hotel Management
Feb 14, 2015 by gale, Hotel Management
Thank you for taking the time to write a review. We appreciate you choosing to stay with us and all the nice comments. Come again soon.
5 out of 5
Recommended
for Families
by Chris from Gallatin, TN

Excellent

Posted Nov 17, 2014 on Hotels
Great trip for a UT ballgame with the family!
Comment from Hotel Management
Jan 31, 2015 by gale, Hotel Management
Thank you for taking the time to write a review. It is always nice to know we have met our guests expectations.
4 out of 5
Recommended
for Everyone
by A verified traveler

Reliable but Routine

Posted Oct 27, 2014
Check-in was great, and although we arrived early we were upgraded to a ready suite. Great first impression! Breakfast was very nice, with both the standard Holiday Inn Express fare and some nice additional surprises that provided a home-cooked quality. Staff members (sometimes as many as five or six) too often congregate to smoke on a bench located in the hotel's front driveway, adjacent to the front door. This does not provide a good first (or second or third) impression to guests, and the hotel management should definitely find a more secluded place for the ladies to smoke.
Comment from Hotel Management
May 2, 2015 by Gale, Hotel Management
Thank you for choosing to stay with us and taking the time to write a review. We appreciate all your comments as they help us to make future decisions.
2 out of 5
by A verified traveler

Overpriced for the area and amenities.

Posted Oct 12, 2014
Pros: Location. Staff was pleasant. Breakfast was very good.
was led to believe there would be in room refrigerator--there was not. TV guides were not accurate. One big reason for choosing this hotel was that it had an indoor pool and hot tub---the hot tub was out of order. I stayed 2 nights instead of one because of the amenities I expected, but was not there. First night there, was awakened at 3 AM by fire alarm which continued for several minutes. There was no fire, thankfully.
Comment from Hotel Management
Apr 18, 2015 by Gale, Hotel Management
Thank you for taking the time to write a review. We appreciate your comments. We did have a bad storm which evidently did something to a pull station which set off the fire alarm. The hot tub was only out of order while being filled and chemicals added. I do apologize for any inconvenience this may have caused you.