Vending machine

Reviews of Executive Inn

2 out of 5
Executive Inn
4083 Highway 127 N, Crossville, TN

Reviews

6.4
Rating 10 - Excellent. 80 out of 438 reviews" "
Rating 8 - Good. 117 out of 438 reviews" "
Rating 6 - Okay. 100 out of 438 reviews" "
Rating 4 - Poor. 66 out of 438 reviews" "
Rating 2 - Terrible. 75 out of 438 reviews" "

6.6/10

Cleanliness

7.0/10

Staff & service

6.0/10

Amenities

5.8/10

Property conditions & facilities

6.8/10

Eco-friendliness

Reviews

8/10 Good

Mary, N Olmsted

Stayed 1 night in Feb 2024

10/10 Excellent

Stacy Michelle

Liked: Cleanliness, staff & service, property conditions & facilities
Staff was very friendly and helpful, let me know what all of my accomodations were and where everything was
Stayed 1 night in Jan 2024

2/10 Terrible

Anthony

Traveled with group
The room was cold heat was on for hours room still cold
Stayed 1 night in Dec 2023

10/10 Excellent

Chayna

Stayed 1 night in Nov 2023

10/10 Excellent

Roger

Liked: Cleanliness, staff & service, property conditions & facilities
Very clean.
Stayed 1 night in Nov 2023

6/10 Okay

Adem

Business traveler
Liked: Staff & service
Stayed 1 night in Nov 2023

4/10 Poor

Terry

Business traveler, Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Price I like, needed painting bad and had a terrible smell about it. The bed must of been used by the Flintstones it was so hard and sheets stained.
Stayed 3 nights in Oct 2023

10/10 Excellent

Jennifer A.

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was right off the highway and easy to find. There were a few potholes in the entrance because the Google Maps app took us the wrong way. The place was clean and quiet and the employees were easy to work with. All was good.
Stayed 1 night in Oct 2023

8/10 Good

Tina

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A good value
Very reasonable, pet friendly with a fee.
Stayed 1 night in Oct 2023

4/10 Poor

Ronnie

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Not much around and hotel in bad condition
Stayed 1 night in Oct 2023

6/10 Okay

Tellie

Liked: Room comfort
Disliked: Cleanliness
Initaly assigned room 123 which had not been cleaned. Next room was fine.
Stayed 3 nights in Oct 2023

10/10 Excellent

Christine, Jackson Springs

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from Kristen at Executive Inn on Sep 8, 2023
Hi Christine!Thank you for taking the time to make this review and for the 5 stars. Hope you come to see us again!

10/10 Excellent

Bobbye

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from Kristen at Executive Inn on Aug 26, 2023
HI BOBBYE, THANK YOU SO MUCH FOR THE GREAT SCORE ON THE REVIEW. ALWAYS A JOY HAVING YOU. I KNOW WE WILL SEE YOU AGAIN SOON. :-)

4/10 Poor

Denise

Stayed 1 night in Aug 2023
Response from Kristen at Executive Inn on Sep 8, 2023
Hi Denise, First, we want to thank you for taking the time to make this review. I wish you would have left some details as to why your stay didn't deserve more stars. All reviews help us to know where we are succeeding and where we can improve. I hope you come to see us again and give us a chance to earn those other stars.

10/10 Excellent

jerrica

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
The property is beautiful with the growing plants. I really enjoyed that. Front desk was kind. I remember her from a previous stay.
Stayed 1 night in Aug 2023
Response from Kristen at Executive Inn on Aug 26, 2023
HI JERRICA,I FIRST WANT TO APOLOGIZE FOR SUCH A LATE REPLY TO YOUR VERY KIND REVIEW. I AM HAPPY TO KNOW THAT YOUR STAY WAS JUST AS ENJOYABLE AS THE PREVIOUS YEAR. I AM SURE TO SEE YOU NEXT YEAR WHEN YOU COME SEE US AGAIN. THANK YOU AGAIN.

10/10 Excellent

Bill

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
No problem
No problems
Stayed 1 night in Aug 2023
Response from All of us at the Executive Inn on Aug 6, 2023
Thank you Bill for the great review.

10/10 Excellent

Linda

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Kristen went out of her way to help me.
Stayed 1 night in Jul 2023
Response from Kristen at Executive Inn on Aug 5, 2023
Hi Linda!Thank you so much for the great review! I was happy to help :-) Come and see us next time you're in Crossville!!

10/10 Excellent

Larry

Stayed 1 night in Jul 2023
Response from All of us at the Executive Inn on Aug 5, 2023
Hi Bobbye and Larry!We are all happy to see you enjoyed your stay with us. We thank you for taking the time out of your busy today to send us this awesome review. Hope to see you next time you are in Crossville. Thank you again!

4/10 Poor

Karen

Traveled with pets, Traveled with family
Disliked: Staff & service, property conditions & facilities
Would not recomend
Stayed 3 nights in Jul 2023
Response from All of us at the Executive Inn on Aug 5, 2023
Hi Karen,Were sad to see that your stay with us was not the best for you. I wish we knew what were your reason for this review. So we could see the things that may need to work. We hope in the future you give us another chance to earn those other 3 stars.Thank you

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Jul 2023
Response from All of us at the Executive Inn on Aug 5, 2023
Thank you for taking the time to do this review. All are always appreciated. I am glad to know you were satisfied with your stay with us. Hope you remember us the next time you may be staying here in Crossville. Thanks again :-)

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2023
Response from All of us at the Executive Inn on Aug 5, 2023
HI James!Thank you for the great review! Our goal is to always achieve guest satisfaction! Hope to you see again soon!Thanks,

2/10 Terrible

Michele

Business traveler, Traveled with partner
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
I had to switch rooms due to there being holes all in the bedding and it being dirty. The 2nd room was not much better. Toilet paper was shoved in the peep hole, there was pubic hairs on the floor and the mattress was the MOST uncomfortable i have ever seen. There was no mattress protector on it either. I felt like i was going to leave there with bed bugs. I opted to check out and stay at another hotel. The lady working the front desk was nice and very helpful.
Stayed 1 night in Jun 2023
Response from Kristen at Executive Inn on Aug 5, 2023
Hi Michele,I hate that this is what you experienced. We have been working with our housekeepers and staff to make sure all our rooms are worthy of our guests that stay with us. We appreciate the feedback good or bad it will always help to know where we may need to work harder. We really do hope that next time you may be in Crossville for the night that you will give us one more chance for you to stay in one of our rooms that are 100% to the standards we hold all staff to follow. We have made a lot of changes since your stay. I also appreciate your kindness considering your frustration as well.Thank you

8/10 Good

Kristy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2023

8/10 Good

Stephen

Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
The property and the area were pretty run down, but the price was low so I was satisfied with the reservation.
Stayed 1 night in Apr 2023

8/10 Good

Gregory

Stayed 1 night in Mar 2023

10/10 Excellent

Tyler

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Staff was very friendly !

10/10 Excellent

Tyler

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2023

8/10 Good

Lisa

Liked: Cleanliness, staff & service
Disliked: Room comfort
low expectations will help
For the price, it is not bad. The bed was super hard but it worked. There is no carpet or even a rug by the door and since there was a lot of snow, it was hard to keep things clean. we had to use the towel. Towels were thin and small. But the heater worked well and there wasn't much noise. There is no breakfast, just coffee. They are pet friendly which is a good thing for us also.
Stayed 4 nights in Dec 2022

4/10 Poor

Deborah

Stayed 1 night in Dec 2022

4/10 Poor

William

Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Sep 2022

2/10 Terrible

Lacey

Disliked: Cleanliness, property conditions & facilities
Roaches
Stayed 1 night in Aug 2022

8/10 Good

John

Stayed 1 night in Aug 2022

8/10 Good

Maura

Stayed 1 night in Aug 2022

6/10 Okay

marshall

Liked: Cleanliness, staff & service, amenities
Cable tv was jerked out the wall no tv didnt get in the room till midnight didnt see it earlier just need to make sure that tv is operational room really neat and clean great shower just no tv
Stayed 1 night in Aug 2022

2/10 Terrible

Sandy

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
AWFUL
Room reeked of smoke but was a non smoking room. Toilet seat had glue on it, plug next to bed was halfway out the wall. These are just a few things. Plus my clothes in my suitcase smelled like smoke the next morning.
Stayed 1 night in Aug 2022

10/10 Excellent

stephen

Stayed 1 night in Aug 2022

8/10 Good

Charles

Traveled with group
Liked: Staff & service
Stayed 1 night in Aug 2022

10/10 Excellent

Xhorxhi

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2022
Response from All of us at Executive Inn :-) on Aug 3, 2022
Thank you for the excellent review we appreciate all that we receive especially while we're still working on room renovations. We hope you remember us the next time your looking to stay in Crossville, TN :-)

2/10 Terrible

Antonio

Stayed 1 night in Jul 2022

10/10 Excellent

Tiffany

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly
Stayed 1 night in Jul 2022
Response from All of us at Executive Inn :-) on Aug 3, 2022
Thank you for the kind review. We are always happy to see them while we are still working on renovations. :-)

4/10 Poor

Verified traveler

Disliked: Room comfort
Stayed 1 night in Jul 2022

8/10 Good

Kathleen, Crossville

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Liked having a smoking room, would have been nice to have a place to hang up clothes and even better more than just 2 bath towels. I myself use 2 towels (1 for body, 1 for hair) and then there’s my husband. And why 3 pillows and not 4 on a king size bed??? Very strange
Stayed 2 nights in Jul 2022

4/10 Poor

Daniel

Disliked: Staff & service, property conditions & facilities, room comfort
Just on keep looking
Our hotel sucked!!! One towel and one rag per person. Ice bucket and two cups. Nothing else included in the room, no coffee machine, no hair dryer, I’m talking absolutely no extra anything. The two bars of soap they had, you needed scissors to open, was almost like it had baking soda in it…gritty. The two small pouches of shampoo had the same “I DARE YOU TO OPEN ME” packing. You don’t even want me to get started on their lack of bed comfort. This couldn’t have been a mattress, it had to be a box spring hidden with a sheet! I know that I might be considered a pampered woman, but come on this was horrible! The only good thing about the room was that it was clean, but other than that, just say no!
Stayed 1 night in Jul 2022

10/10 Excellent

Tiffany

Stayed 1 night in Jun 2022

6/10 Okay

Darrell

Traveled with group
Liked: Cleanliness, amenities
The laminate floor was coming undone. The property is a decent stay for the price, mostly traveling workers so it's pretty quiet.
Stayed 1 night in Jul 2022

2/10 Terrible

Khloe

Stayed 1 night in Jun 2022

10/10 Excellent

William

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
All good
Clean and comfortable.
Stayed 1 night in Jun 2022

4/10 Poor

Brent

Disliked: Cleanliness, amenities, property conditions & facilities
The floors where silvery and wet, faucet spout was loose and the bed spread was sticky to the touch.
Stayed 1 night in Jun 2022

8/10 Good

Tiffany

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice peopy
Stayed 1 night in Jun 2022

10/10 Excellent

Charles

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything great
Stayed 1 night in May 2022