Ratings based on 112 Verified Reviews

They paid and stayed. We double-checked.
4.0 out of 5
88% of guests recommend
4.2 Room cleanliness
4.3 Service & staff
4.0 Room comfort
4.0 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
by A verified travelerfrom il

Nice location

Posted Dec 16, 2014
Only drawback. I had about hotel was there wasn't a hot tub in pool area otherwise hotel was in to top shape
4 out of 5
Recommended
for Families
by Jim Bfrom Upland CA

At registration

Posted Oct 14, 2014 on Hotels.com
Front desk registration not very friendly or experienced.
Comment from Hotel Management
Jan 3, 2015 by GM, Hotel Management
Dear Jim, Thank you so much for taking the time to review our property, I'm truly sorry you did not have the pleasant experience with the Front Desk that we always aim to provide. I will personally look into that day and certainly have a discussion with all employees. I hope if you find yourself in the area again you will give us a second chance to prove just how great we truly are. Thanks again.
4 out of 5
Recommended
for Personal Event
by A verified traveler

Posted Oct 7, 2014 on Hotels.com
We booked a double bed room, but only received a one bed with a pull-out couch. The room also smelled like chlorine, because it was adjacent to the pool. The room was clean and the bed was comfortable, but not the pull-out couch.
4 out of 5
Recommended
by A verified traveler

This traveler left a rating score only Posted Oct 3, 2014 on Hotels.com
5 out of 5
Recommended
by Leefrom Texas

Great for NW suburbs

Posted Sep 24, 2014 on Hotels.com
No complaints, will likely stay there on next trip to NW Chicago. Not the easiest to find, but it's great when you arrive.
Comment from Hotel Management
Jan 3, 2015 by GM, Hotel Management
Thank you for your kind words. For some odd reason most of the people who use a GPS for our location have a hard time finding the hotel because the GPS does not recognize the location. For future reference try using the address of 3909 three oaks road. Its not our address buts its right down the street from us and is more GPS friendly. I'm glad you enjoyed your time here and I hope to see you again soon.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom t

Awesome Staff so helpful and friendly clean

Posted Sep 18, 2014
the front desk and wait staff were amazing and helpful
Comment from Hotel Management
Sep 26, 2014 by General Manager, Hotel Management
We pride ourselves on our service and always strive to give each guest a stay they will love, I'm glad we were able to accomidate you with that. Thank you for your comments, hope to see you again!!
5 out of 5
Recommended
for Business Travelers
by Mikefrom Minneapolis

A little out there

Posted Sep 15, 2014 on Hotels.com
Great hotel if you have to be in the Far Northwest suburbs of Chicago. I had to stay here because there was a convention in the closer suburbs so i stayed here. A bit of a drive into the West suburbs especially with all the construction BUT a great hotel!!
Comment from Hotel Management
Nov 22, 2014 by GM, Hotel Management
We are glad you enjoyed your stay and appreciate you choosing us. Hopefully we will see you again soon.
5 out of 5
Recommended
for Couples
by A verified travelerfrom chicago

Posted Sep 9, 2014
Pros: Very upscale for aHoliday Inn Really a full service hotel. Very good Sunday breakfast buffet at a reasonable price.
Cons: Nothing
Location: Do not know
Weekend sty in Crystal Lake while attending a special birthday party
Comment from Hotel Management
Sep 16, 2014 by General Manager, Hotel Management
Thank you for staying with us, hopefully you had a great time at the birthday party and the next time your in the area we will see you again.
5 out of 5
Recommended
for Business Travelers
by A verified traveler

See you next year!

Posted Sep 3, 2014 on Hotels.com
Great place to stay! Friendly service...great price!
Comment from Hotel Management
Nov 8, 2014 by GM, Hotel Management
Thanks for staying with us please come see us soon.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Miami

Lovely property, we will return!

Posted Aug 18, 2014
Pros: Grounds, pool, restaurant
Cons: Move smoking area away from front of hotel. I also smelled cigarette smoke near the 4th floor elevators.
Location: There are very few good hotels in this area - this one is the best so far!
Brand new looking hotel on beautiful grounds with a nice restaurant and swimming pool.
Comment from Hotel Management
Aug 21, 2014 by General Manager, Hotel Management
Thank you for taking the time to post a review, we are glad you enjoyed your stay and look forward to having you with us again soon.