Ratings based on 2 Verified Reviews

They paid and stayed. We double-checked.
3.5 out of 5
4.0 Room cleanliness
4.0 Service & staff
3.5 Room comfort
3.0 Hotel condition
They paid and stayed.
We double-checked.
3 out of 5
Recommended
for Everyone
by Tamás from London

first impression disappointing

Posted Apr 26, 2014
Pros: location
Cons: awareness of the importance of first impression. mark your manager`s parking slot clearly. improve restaurant staff attitude to guests.
Location: stupa in Zalaszanto, town of Keszthely on the lake side
upon arrival we were bundled off by an anxious receptionist as we stopped in the manager`s parking space. note that there are no clear signs indicating where and how to park so we just tried to find a spot near the main entrance to check in. after this they allocated us the wrong room that took almost 30 mins to find anyway while carrying 2x heavy luggages around without any help whatsoever. we prepaid for an apartment for 4x people which eventually i had to prove by presenting my printout that was not even a condition of being able to check in so i wonder what would have happened if i did not have that on me since the receptionist said he had no access to the reservations? eventually we got our apartment and received help too with an extra bed in it as my little sister joined us later. also, as a compensation for the disappointing check in procedure my sis had complimentary bfast.
4 out of 5
Recommended
for Everyone
by A verified traveler from england

good to relax at this place

Posted Sep 2, 2012
Pros: Breakfast was good
Cons: a nightmare to find as the signage can only really be seen once you are INSIDE the complex!
Location: walking distance to main area and to the themal spa
Bar open at night but the only people there the night we went down were staff and they seemed more interested in their own private music show than customers. However, I could not really blame them - the bar seems to be hidden away and poorly advertised so I guess no one knew it was there! This complex is aimed at families and a quiet break. Rest and relaxation. We needed the rest and it suited us well. There is a garage just five minutes walk away with 'supplies' of snacks and beer! Another five minutes as you are at the supermarket which was well stocked. Another five minutes again and you are on the main street with restaurants. Heviz is not exactly a bustling town - we could only find one street with anything like 'life'. Again, this is a restful place not one to dance the night away! The thermal 'pond' is well worth the money. We paid for four hours and used all four hours up.