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Reviews of Atlantis Plaza Hotel

3.5 out of 5
Atlantis Plaza Hotel
Calle 8 No. 7-55 Centro, San José de Cúcuta, Norte de Santander

Reviews

7.6

Good

Rating 10 - Excellent. 30 out of 82 reviews" "
Rating 8 - Good. 24 out of 82 reviews" "
Rating 6 - Okay. 14 out of 82 reviews" "
Rating 4 - Poor. 6 out of 82 reviews" "
Rating 2 - Terrible. 8 out of 82 reviews" "

7.6/10

Cleanliness

8.2/10

Staff & service

8.6/10

Amenities

7.6/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

10/10 Excellent

DEYSY

Business traveler, Traveled with family
Good services
Stayed 1 night in Jul 2023
Response from Comercial on Aug 1, 2023
Hola Deysy, estamos muy agradecidos con tu comentario y excelente calificación, nos encanta saber que han disfrutado de nuestras instalaciones, excelente ubicación y atención ofrecida por nuestro personal, los esperamos en su próxima visita a la ciudad.

8/10 Good

KARLA

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
En general el hotel tiene un ambiente agradable, sus trabajadores muy amables y atentos, lo único que falto es que para bañarme no hubo agua caliente.
Stayed 1 night in Feb 2022

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
U
Stayed 1 night in Jun 2021

10/10 Excellent

Hector

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel ! Nice people :)
Stayed 1 night in Feb 2020
Response from ATLANTIS PLAZA HOTEL on Feb 25, 2020
Gracias por tener presente nuestro hotel, agradezco sus comentarios. Excelente día

10/10 Excellent

Verified traveler

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Muy buena ubicación, staff muy amable, super recomendado
Stayed 1 night in Jan 2020
Response from Atlantis Plaza Hotel. on Jan 27, 2020
Gracias por tener presente nuestro hotel, para nosotros es de gran importancia su opinión.

8/10 Good

Andrew

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Central location but crazy area
Not a bad stay, but the area is absolutely chaotic and quite loud. Service was good. steet in front is so packed you can barely walk down it by day and later at night doesnt feel the safest.
Stayed 2 nights in Dec 2019
Response from Atlantis on Jan 27, 2020
Señor Andrew gracias por tener presente nuestro hotel, la zona es segura e ideal para realizar compras, agradezco sus comentarios.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2019
Response from Atlantis on Jan 27, 2020
Gracias por tener presente nuestro hotel, trabajamos en mejorar día a día.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service
The hotel is great. Good overall. The staff is very friendly and helpful. The breakfast is veey good too.
Stayed 1 night in May 2019
Response from ATLANTIS PLAZA HOTEL on Jun 11, 2019
In atlantis plaza hotel, our reason for being is you, we hope we can have the pleasure of serving you again

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service
Stayed 1 night in May 2019
Response from ATLANTIS PLAZA HOTEL on Jun 13, 2019
Muchas gracias, para nosotros es muy importante su opinion.

10/10 Excellent

Auxiliadora

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2019

8/10 Good

Steven, Peru

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel is in a very commercial part of the city.
Stayed 3 nights in Sep 2018

4/10 Poor

Manuel, Fl

Disliked: Cleanliness, property conditions & facilities, room comfort
Not so clean
Nice people, however, the room was not very clean. The bathroom is too small and uncomfortable. I think this should be a 2 stars hotel.

8/10 Good

MARCELO, VENEZUELA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good choice if you are looking for something
I loved it in every aspect in general, until I come back in 15 days with my family

8/10 Good

David, FL, USA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Shopping spree place
Hotel is comfortable, clean and in the middle of the shopping district. There is no warm water in the shower if you decide to take a morning shower. The staff is very helpful and willing to assist beyond customer needs.

2/10 Terrible

Verified traveler

Disliked: Cleanliness, property conditions & facilities, room comfort
Not the best hotel for the price
Try to avoid not the best option, really bad location

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel. In downtonw Cucuta
Great hotel for the price you pay. Hotel staff are very pleasing.

4/10 Poor

Erik, Toronto

Disliked: Room comfort
Party at the pool kept me awake until 1am.
Needing to fly out the next morning at 5am (leaving the hotel at 3am) this was more than annoying. 3 guys out by the pool, radio blasting... the two guys didn't have a clue about customer service at the front. Basically its not 100% their fault, the management does not train them about hospitality at all. This hotel should be embarrassed to charge $100 USD for a night when its not worth more than $40. Even that is a high standard.

2/10 Terrible

Yeini Paola

Stayed 1 night in Mar 2023

6/10 Okay

Sandra

Liked: Staff & service, amenities
Stayed 1 night in Aug 2022

8/10 Good

Crisvitc

Stayed 1 night in Feb 2022

10/10 Excellent

Ronald

Liked: Staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2021

2/10 Terrible

Luis

Stayed 1 night in Dec 2021

10/10 Excellent

Argenis, Santiago

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Todo muy bien.
Stayed 1 night in Oct 2021
Response from Rubén on Nov 3, 2021
señor Argenis, gracias por su apreciación y esperamos que vuelva a nuestras instalaciones en una próxima ocasión.

8/10 Good

EVELYN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2021

8/10 Good

Gerardo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Muy bueno para su ubicación.
Ubicada en todo el medio del zafarrancho del centro de Cucuta, ideal para ir de compras. Muy buena atención en la recepción. La habitación, bastante básica. Aire acondicionado con control de energía cuando no hay nadie en la habitación. Una piscina bastante refrescante. Fui Divino al final del día. Cierra tarde. No hubo restaurant para la cena. El destino, también bastante básico.
Stayed 1 night in Sep 2021
Response from ruben on Sep 30, 2021
muchas gracias por su apreciación señor Gerardo esperamos haber podido hacer de su estadía lo mas placentero posible. Para nosotros es un placer generar un servicio con excelencia para nuestros clientes, seguiremos comprometidos en dar el mejor servicio y tendremos en cuenta todas sus criticas constructivas con un mayor empeño.

2/10 Terrible

Alvaro

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel it’s a complete mess the pictures that shows on website completely different no restaurant service, pool it’s dirty staff is not friendly I won’t recommend to anyone
Stayed 4 nights in Sep 2021

4/10 Poor

Stefano

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
No vuelvo mas nunca
Debo empezar diciendo que la reservación que me cobraron 100.000 pesos mas q la reservación. Nos dieron unas habitaciones que no tenian agua caliente, no tenian cortinas para que taparan la claridad y toda la noche fué terrible porque habia que taparse de la luz de la calle. El ruido es latente toda la noche. El riel de la puerta de la ducha sucisima, muy mal aseo. De verdad q nos sentimos estafados. El desayuno regular, el sr muy amable el que atiende. Lastima y no tomé fotos. Nada repetible, lastima que hotels no tiene otras opciones en cúcuta, mejores y de mejor precio, porq despues en otras aplicaciones vi mejores.
Stayed 1 night in Jan 2020
Response from Atlantis on Jan 27, 2020
Señor Stefano para nosotros es importante la opinión de nuestro huésped, gracias por las sugerencias, trabajamos en mejorar día a día.

10/10 Excellent

RICARDO

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2019
Response from Atlantis. on Jan 27, 2020
Gracias por calificarnos, son nuestra razón de ser.

8/10 Good

Maria Helena

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2019
Response from Atlantis. on Jan 27, 2020
Señora María Helena, gracias por su calificación. Esperamos de nuevo su visita.

10/10 Excellent

Ramon esteban

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Muy bien
Stayed 1 night in Dec 2019
Response from Atlantis. on Jan 27, 2020
Señor Ramón Esteban, gracias por tener presente nuestro hotel, lo esperamos en una próxima.

10/10 Excellent

Ciramarquez, Venezuela

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Muy buen trato y hotel, lo recomiendo ! Absolutamente céntrico
Stayed 1 night in Nov 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Oct 2019

10/10 Excellent

Rossy, Venezuela

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfortable and with excellent attention of staff
Stayed 1 night in Sep 2019
Response from atlantis plaza hotel on Oct 2, 2019
Muchas gracias, los esperamos en una próxima oportunidad.

6/10 Okay

Giovanni

Liked: Cleanliness, staff & service
Estuvo bien
Stayed 1 night in Jul 2019
Response from atlantis plaza hotel on Oct 2, 2019
Muchas gracias, los esperamos en una próxima oportunidad.

8/10 Good

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, amenities
Buena atención, serviciales y amables. Habitaciones deterioradas, falta mejorar el aseo y repasar arreglos locativos.
Stayed 1 night in Jun 2019

8/10 Good

Mauricio

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Todo bien
Stayed 1 night in Jun 2019
Response from viajeros2 on Jul 4, 2019
...

8/10 Good

Verified traveler

Stayed 1 night in May 2019

8/10 Good

Verified traveler

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service
Muy. Buen servicio, excelentt locación El desayuna si es bien falto de sazón y sabor
Stayed 1 night in Mar 2019

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2019

10/10 Excellent

Delia Carolina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
100% Calidad
Super excelente Atención
Stayed 1 night in Nov 2018

10/10 Excellent

Alejandro

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excelente estadia
excelente hotel. cerca de todo y muy comodo.. el unico inconveniente es que no me avisaron que solo el piso 3 tiene agua caliente en sus habitaciones.
Stayed 1 night in Sep 2018

8/10 Good

Juan

las toallas son muy ásperas mecesitan enguaje.
No tan bueno por la calidad de la lenceria
Stayed 2 nights in Aug 2018

8/10 Good

charles

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Buena estadía debería mejorar iluminación de pasillos nocturna lo mejor la atención en recepción y personal desayuno normal y ubicación perfecta para una estadía de 3 dias
Response from teresa sarmiento on May 19, 2018
Muy buenos dias, gracias por sus comentarios los cuales nos ayudan a mejorar cada dia. tendremos muy presente sus inquietudes con respecto a la iluminacion. Todos nosotros los colaboradores de esta bella familia Atlantis Plaza Hotel estamos muy dispuestos a servirle.

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2018

8/10 Good

Piedad

Liked: Staff & service, room comfort
Oportunidad de mejora
Estuvo bien pero el dia que llegue las dabanas olian mal y la toalla estaba manchada al igual que el baño no estaba limpio
Stayed 1 night in Mar 2018

10/10 Excellent

LEONARDO

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excelente, solo el WIFI no estaba muy estable en las habitaciones
Stayed 1 night in Dec 2017

6/10 Okay

Mayerling carolina

Disliked: Cleanliness
Stayed 3 nights in Jul 2017

2/10 Terrible

santander

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
sucio y pesima atencion
desastrozo todo

4/10 Poor

maria isabel

Disliked: Cleanliness, property conditions & facilities, room comfort
Regular, no dormí bien porque se escucha demasiado el ruido de otras habitaciaciones. Una sola almohada, piscina 3 días sin mantenimiento, etc...

2/10 Terrible

Yudy, Dallas Texas y Bogota.

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Malisisimo
Mi estadía en este hotel fue terrible. La cordialidad del personal fue muy mala. Tuve casi que rogar por papel higiénico para mi cuarto.los desayunos incluidos muy pobres y fríos. Todo en general fue muy mediocre. Nunca volveré. Y la ubicación del hotel malísima, situada en la olla de cúcuta.