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Reviews of Hotel Boutique Los Balcones

3.5 out of 5
Hotel Boutique Los Balcones
President Borrero 12-08, and Gaspar Sangurima, Cuenca, Azuay

Reviews

9.2

Wonderful

Rating 10 - Excellent. 204 out of 298 reviews" "
Rating 8 - Good. 77 out of 298 reviews" "
Rating 6 - Okay. 10 out of 298 reviews" "
Rating 4 - Poor. 2 out of 298 reviews" "
Rating 2 - Terrible. 5 out of 298 reviews" "

9.6/10

Cleanliness

9.6/10

Staff & service

8.6/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Jazmine

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Henry Ordoñez Administracion on Apr 8, 2024
Estimado Sra. Jazmin, agradecemos su comentario es de mucha importancia para seguir mejorando, esperamos nos vuelva a visitar y que haya retornado a su hogar muy bien. Saludos cordiales

10/10 Excellent

Mateo

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Dec 2023
Response from Henry Ordoñez Administracion on Dec 12, 2023
We appreciate your comment, it commits us to continue improving our services. We hope to see you in the future and that you have arrived home safely.

10/10 Excellent

Vincent

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jul 2023
Response from Henry Ordoñez Manager on Jul 24, 2023
Thank you for choosing our hotel during your visit to the charming city of Cuenca. Your opinion is important to us, because it helps us to improve our services and keep growing. Best regards.

10/10 Excellent

Belal

Stayed 11 nights in Jun 2023
Response from Henry Ordoñez Manager on Jul 15, 2023
Thank you for choosing our hotel during your visit to the charming city of Cuenca. Your opinion is important to us, because it helps us to improve our services and keep growing. Best regards.

10/10 Excellent

Elissa

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Loved everything about this place.
Stayed 1 night in May 2023
Response from Henry Ordoñez Manager on Jun 5, 2023
Thank you for choosing our hotel during your visit to the charming city of Cuenca. Your opinion is important to us, because it helps us to improve our services and keep growing. Best regards.

10/10 Excellent

Elissa

Stayed 2 nights in May 2023
Response from Henry Ordoñez Manager on Jun 23, 2023
We appreciate your comment, it commits us to continue improving our services. We hope to see you in the future and that you have arrived home safely.

6/10 Okay

Verified traveler

Disliked: Staff & service, room comfort
Stayed 2 nights in Jan 2023
Response from Henry Ordoñez Manager on Apr 13, 2023
Dear Guest. We appreciate your comment.We hope to see you in the future and that you have arrived home safely.

10/10 Excellent

Lynn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful Hotel and Staff
Fantastic hotel! Service and location are excellent! We had a room with a balcony with a distance view of the cathedral! Cuenca is a magical place and the hotel made it even better!
Stayed 2 nights in Apr 2023
Response from Henry Ordoñez Manager on Apr 13, 2023
Dear Guest. We appreciate your comment, it commits us to continue improving our services. We hope to see you in the future and that you have arrived home safely.

10/10 Excellent

Lisa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a wonder old colonial building with quirky charm. Our little balcony overlooked the beautifully lit church domes at night. Great location for walking all around old town. Transport easy to get if needed. Staff was incredibly welcoming, helpful & so friendly. Felt so comfortable staying here during our visit to Cuenca! Comfortable bed, well appointed bathroom & plenty of space to unpack your bags. Thumbs up!!
Stayed 5 nights in Mar 2023
Response from Henry Ordoñez Manager on Mar 18, 2023
Thank you for choosing our hotel during your visit to the charming city of Cuenca. Your opinion is important to us, because it helps us to improve our services and keep growing. Best regards.

10/10 Excellent

Rebecca

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice
Stayed 1 night in Feb 2023
Response from Henry Ordoñez Manager on Mar 8, 2023
Dear Rebecca. We appreciate your comment, it commits us to continue improving our services. We hope to see you in the future and that you have arrived home safely.

6/10 Okay

Ilya, Shady Side

Traveled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
This hotel is located in the heart of historic Cuenca. It is inside a renovated old mansion and very pleasing inside. I had a small apartment on the second floor with lots of space. The staff is very friendly, and will help you with information and any taxi requests. Unfortunately, there were hot water issues. The system was simply unable to keep up a constant supply of water at a reasonable temperature while taking a shower. Water would come out cold, then turn scalding hot for a few minutes, which would prompt one to open up the cold water faucet. After this every single time the hot water would disappear..no amount of fiddling with the system by the staff would fix it. Not being able to take a proper shower on vacation is very disappointing. In spite of the great location I honestly cannot recommend this property unless you enjoy ice cold showers. I suspect that this issue may be present in other hotels in the area located inside historic buildings. Sometimes one regrets the desire to stay somewhere authentic and away from soulless Hampton Inns.
Response from Gerencia del Hotel on Mar 5, 2023
Dear Ilya. We appreciate your feedback, it helps us to keep improving our services. We hope your stay was as comfortable as possible. We hope to see you in the future and that you arrived home safely.

10/10 Excellent

Peter

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2023
Response from Henry Ordoñez Manager on Feb 26, 2023
Dear Peter. We appreciate your comment, it commits us to continue improving our services. We hope to see you in the future and that you have arrived home safely.

8/10 Good

Wei

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It is clean, spacious with friendly staff, close to downtown. The parking fee is $10 a day which is very high In Ecuador. The kitchen doesn’t not provide dishes etc, not the best hotel but ok.
Stayed 2 nights in Feb 2023
Response from Henry Ordoñez Manager on Feb 10, 2023
Dear WeiWe hope your return home has been the best, we appreciate your comments, with respect to the kitchen as you could see is equipped, everything is in the drawers and countertops.When you arrived I indicated the policy of your reservation does not include parking and this cost for guests is for 24 hours of secure parking for your car, normally the costs are higher. Best regards

10/10 Excellent

Eliana

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a great hotel and excellent location.
Response from Henry Ordoñez Manager on Jan 23, 2023
Dear Eliana. We appreciate your comment, it commits us to continue improving our services. We hope to see you in the future and that you have arrived home safely.

10/10 Excellent

Suzanne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2023
Response from Henry Ordoñez Manager on Jan 10, 2023
Dear Guest. We appreciate your comment, it commits us to continue improving our services. We hope to see you in the future and that you have arrived home safely.

10/10 Excellent

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay!
Great place. Super nice staff. Nice shower. Comfy bed. Hot and cold drinking water available on every floor. Good all around. Nice location.
Stayed 3 nights in Dec 2022
Response from Henry Ordoñez Manager on Dec 26, 2022
Dear Guest. We appreciate your comment, it commits us to continue improving our services. We hope to see you in the future and that you have arrived home safely.

10/10 Excellent

Hiram

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff and thehy attention for me.
Response from Henry Ordoñez Manager on Dec 26, 2022
Dear Hiram. For all of us at the hotel it was a pleasure to enjoy your long stay with us, we appreciate your comment and it forces us to keep improving.We hope to see you in the future and that you have arrived home safely.

10/10 Excellent

Gene

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel
Stayed 5 nights in Nov 2022
Response from Henry Ordoñez Manager on Dec 12, 2022
Dear Gene. We appreciate your comment, it commits us to continue improving our services. We hope to see you in the future and that you have arrived home safely.

10/10 Excellent

Elliott

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Couldn’t ask for better
Outstanding, attractive property. Competent attentive and welcoming staff. Great breakfasts. In center of historic district. If you don’t want a cookie cutter experience, you couldn’t ask for better.
Stayed 6 nights in Nov 2022
Response from Henry Ordoñez Manager on Dec 8, 2022
Dear Elliott. We appreciate your comment, it commits us to continue improving our services. We hope to see you in the future and that you have arrived home safely.

10/10 Excellent

Linette R

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2022
Response from Henry Ordoñez Manager on Sep 26, 2022
Dear Linette. We appreciate your comment, it commits us to continue improving our services. We hope to see you in the future and that you have arrived home safely.

10/10 Excellent

Edward

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2022
Response from Henry Ordoñez Manager on Sep 22, 2022
Dear Edward. We appreciate your comment, it commits us to continue improving our services. We hope to see you in the future and that you have arrived home safely.

10/10 Excellent

Jose

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The jacuzzi was the best part!
Stayed 1 night in Sep 2022
Response from Henry Ordoñez Manager on Sep 16, 2022
Dear Jose. We appreciate your comment, it commits us to continue improving our services. We hope to see you in the future and that you have arrived home safely.

10/10 Excellent

winston

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property is in the historic center of the city which reminded us of a medieval European city, complete with cobblestone streets. Shopping and dining is all around and the area is walkable even at night. Taxis are readily available. The hotel is a historic building with character it's wood finishes are very well maintained. We had a relaxing stay and will stay here when next in Cuenca.
Stayed 3 nights in Aug 2022
Response from Henry Ordoñez Manager on Sep 5, 2022
Dear Wiston. We appreciate your comment, it commits us to continue improving our services. We hope to see you in the future and that you have arrived home safely.

10/10 Excellent

Joseph

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent hotel!
Of a three week trip to Ecuador, this was my favorite hotel! This hotel was great! The manager, Henry, spoke English well and was very attentive to our needs for our 4 day stay. The breakfast was excellent each morning. One evening we ate at the on site restaurant and ouor food and service was again great! I loved the unique old building. there are lots of exquisite touches. I also loved the decorating. Our room was hand painted with floral designs on the walls. The only downside was that on Friday and Saturday nights there was a loud band playing somewhere up the street. They played until about 2 am. Even with the windows closed we could hear them.
Stayed 4 nights in Aug 2022
Response from Henry Ordoñez Manager on Aug 29, 2022
Hello Joseph. We hope you had an excellent trip back home. Thank you for your comment, it helps us a lot to improve, we will take into account the issue of noise outside the Hotel, greetings.

10/10 Excellent

William

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Personable, helpful and knowledgeable staff. Comfortable room. The building has character not found in the big chains. Location is convenient to the historic city center and attractions.
Stayed 3 nights in Jun 2022
Response from Henry Ordoñez Manager on Jun 16, 2022
Dear guest. We appreciate your comment, it commits us to continue improving our services. We hope to see you in the future and that you have arrived home safely

8/10 Good

Diana

Liked: Cleanliness, staff & service, property conditions & facilities
The employees were very nice. The breakfast was good with verity. On the down side the water is chilly, probably 100 degrees. And the arranged a ride from the airport to the hotel for $10. When I left i took a taxi to the airport and it was $3.
Stayed 5 nights in May 2022
Response from Henry Ordoñez Manager on Jun 11, 2022
Hello Diana We hope you had an excellent trip back home. Thank you for your comment, it helps us a lot to improve, we will take into account the water temperature, the private transfer is different from a cab on the street, best regards.

10/10 Excellent

Richard

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I really enjoyed this hotel. If ever in Ecuador again, I’d definitely choose this hotel!
Stayed 2 nights in May 2022
Response from Luis Manager on May 13, 2022
Dear guest. We appreciate your comment, it commits us to continue improving our services. We hope to see you in the future and that you have arrived home safely

4/10 Poor

Adolfo Martinez

Traveled with family
Disliked: Staff & service
They charge me with an extra becuase they said a didn´t pay for the triple occupation. But I did the reservation for three people.
Stayed 3 nights in Apr 2022
Response from Luis Manager on May 16, 2022
Estimado Sr. Adolfo Lamentamos su comentario cuando al explicarle de muchas maneras que el cargo extra se debió a que usted reservo una habitación doble 2 personas, y no para tres por tan razón se debía hacer el pago adicional, lamentamos que a pesar de darle mas facilidades y al darse cuenta de su error, recibamos su coemtario.

10/10 Excellent

Olivia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Charming and cozy with friendly service. Rooms are surprisingly quiet despite being on a busy street. Would definitely return.
Stayed 2 nights in Mar 2022
Response from Luis Manager on Mar 29, 2022
Dear guest. We appreciate your comment, it commits us to continue improving our services. We hope to see you in the future and that you have arrived home safely

8/10 Good

Robert, Walnut

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Aesthetics of the property were simply lovely...
Stayed 3 nights in Jan 2022
Response from Henry Ordoñez Manager on Jan 25, 2022
Dear guest. We appreciate your comment, it commits us to continue improving our services. We hope to see you in the future and that you have arrived home safely.

10/10 Excellent

paul

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great accomodations, staff, and location
Stayed 3 nights in Dec 2021
Response from Henry Ordoñez Manager on Jan 4, 2022
Dear guest. We appreciate your comment, it commits us to continue improving our services. We hope to see you in the future and that you have arrived home safely.

10/10 Excellent

Gerardo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2021
Response from Henry Ordoñez Manager on Jan 5, 2023
Estimado Sr. Gerardo. Nos complace saber su opinión. Siempre será grato recibirlos y agradecemos su visita a nuestro establecimiento.

10/10 Excellent

Derek

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a fantastic historical property. We enjoyed our stay from the building to the room to the location. Highly recommend
Stayed 2 nights in Dec 2021
Response from Henry Ordoñez Manager on Dec 27, 2021
Dear guest. We appreciate your comment, it commits us to continue improving our services. We hope to see you in the future and that you have arrived home safely.

10/10 Excellent

Shane, Edmonton

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The service for this hotel was good. The staff was able to take our bags ahead of check in and after check out while coordinating travel.
Stayed 4 nights in Nov 2021
Response from Henry Ordoñez Manager on Dec 6, 2021
Dear guest. We appreciate your comment, it commits us to continue improving our services. We hope to see you in the future and that you have arrived home safely.

10/10 Excellent

Norma, North Lauderdale

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent staff, they help their guests and make feel at home.
Stayed 2 nights in Nov 2021
Response from Henry Ordoñez Manager on Nov 10, 2021
Dear guest. We appreciate your comment, it commits us to continue improving our services. We hope to see you in the future and that you have arrived home safely.

10/10 Excellent

Terry

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cuenca visit
Many thanks to the staff for making my two week stay pleasurable and comfortable. You can't beat the central location or the charm of the hotel.
Stayed 13 nights in Oct 2021
Response from Henry Ordoñez Manager on Nov 8, 2021
Dear guest. We appreciate your comment, it commits us to continue improving our services. We hope to see you in the future and that you have arrived home safely.

10/10 Excellent

Felix

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Aug 2021
Response from Henry Ordoñez Manager on Mar 6, 2023
Gracias, por elegir el Hotel Los Balcones para su visita a la encantadora ciudad de Cuenca. Su opinión es importante para nosotros, porque nos ayuda a mejorar nuestros servicios y seguir creciendo. Saludos cordiales.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I give Los Balcones 10 stars
Excellent across the board.
Stayed 5 nights in Jul 2021
Response from Henry Ordoñez Manager on Jul 19, 2021
Thank you, for choosing Hotel Los Balcones, for your visit to the lovely city of Cuenca. Your review is important for us, because it help us to improve our services and continue growing. Best regards.

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
One of the best hotels we’ve stayed in. The manager, Henry, definitely goes off and beyond to ensure that our stay was a good one. Clean and organized hotel, great staff, and very accommodating. Definitely looking forward to staying again on our next trip to Ecuador.
Stayed 20 nights in Jun 2021
Response from Luis Manager on Jul 2, 2021
Dear guest. We appreciate your comment, it commits us to continue improving our services. We hope to see you in the future and that you have arrived home safely.

10/10 Excellent

William

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Jun 2021
Response from Luis Manager on Jun 28, 2021
Dear Patrick We appreciate your comment, it commits us to continue improving our services. We hope to see you in the future and that you have arrived home safely.

10/10 Excellent

Patrick

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Staff and hotel
Great Hotel and staff, Henry was great, he arranged our COVID tests, got us excellent restaurant reservations and very accommodating. The hotel is in a perfect location and has a great vibe, I would highly recommend
Stayed 1 night in Jun 2021
Response from Luis Manager on Jun 8, 2021
Dear Patrick We appreciate your comment, it commits us to continue improving our services. We hope to see you in the future and that you have arrived home safely.

10/10 Excellent

Barbara

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I will stay here again! Loved it.
I stayed here for 4 nights when I first got to Ecuador and again on my last night. This beautifully renovated building is a pleasure to stay at. The staff are kind and helpful. The food is also good. I just had breakfast delivered to my room. They are accommodating for special dietary requests. The manager also picked me up and dropped me off at the airport. He speaks fluent English. I even made a friend who rents an apartment in the back. Oh and there is hot water in the rooms, which is not always the case at some hotels!
Stayed 4 nights in Mar 2021
Response from Henry Ordoñez Manager on Mar 22, 2021
Thank you very much Barbara for your visit. We appreciate your comment and it commits us to keep improving. A happy homecoming. We hope you can visit us in the future. A warm hug Henry

8/10 Good

Chauna

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2020
Response from Henry Ordoñez Manager on Dec 5, 2020
Thank you very much for being with us, we hope you enjoyed everything. We hope to see you in the future. Warm hug, successes.

10/10 Excellent

Carlos

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel is amazing clean, well located, excellent breakfast excellent service
Stayed 3 nights in Oct 2020
Response from Henry Ordoñez Manager on Oct 14, 2020
Thank you, for choosing Hotel Los Balcones, for your visit to the lovely city of Cuenca. Your review is important for us, because it help us to improve our services and continue growing. Best regards. Henry Ordoñez Manager

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfortable beds and excellent cable tv! Room service was amazing and location was perfect!
Stayed 3 nights in Jan 2020
Response from Front desk on Jan 28, 2020
Thank you for choosing us, for your visit to the lovely city of Cuenca.

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a great, quiet place, and the staff was OUTSTANDING! Very helpful, accommodating, and extremely nice people. The location is in the center of old Cuenca, so everything you’d need or want is within a 10-15 minute walk. I’ll definitely be staying here again.
Stayed 5 nights in Dec 2019
Response from Front desk on Jan 9, 2020
Thank you for choosing us, for your visit to the lovely city of Cuenca.

10/10 Excellent

Patrick

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice place
We had a wonderful time at the EB Hotel by Eurobuildings near the Quito Airport. This hotel is state of the art in hotel design. There are many unique features such as two rainfall shower heads allowing for two to shower at the same time, under table and bed light that is motion sensitive allowing for late night trips to the bathroom without turning on lights and distrupting the sleep of others. There is also ample space to store and open luggage. The wifi in the rooms is much faster than others we have experienced in South America. While the rest of the hotel is equally well thought out (such as a spa with massage and a steam room), the best part of the hotel was the staff. We felt like family. From Daniela the Food and Beverage manager to Angel (who makes delicious Pisco Sours) the bartender, our night there was one to remember. We only wish we could have stayed there longer. We later found out the secret behind this fabulous hotel, the owner! Marcos treats his employees (he calls them family) with respect and thinks of them as family. Additionally, he was personally involved with the special features previously mentioned in the rooms. My wife and I highly recommend the hotel and would definitely stay there again.
Stayed 4 nights in Dec 2019
Response from Front desk on Jan 9, 2020
Thank you for choosing us for your visit to Ecuador.

10/10 Excellent

omid, quito

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent staff, clean rooms, excellent location..
Stayed 2 nights in Nov 2019
Response from Front desk on Dec 4, 2019
Thank you, for staying with us.

8/10 Good

Mlsobg, Madison, WI

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely old historic hotel; fair amount of noise as it’s right in the city, and beds are slightly uncomfortable, but lovely staff and great location for seeing Cuenca.
Stayed 2 nights in Oct 2019
Response from Front desk on Oct 29, 2019
Thank you for choosing us.

6/10 Okay

Verified traveler

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Great location. Many restaurants around. Most things walking distance.
Stayed 1 night in Oct 2019
Response from Front desk on Oct 21, 2019
Thank you so much, for choosing us.