Exterior

Reviews of Comfort Inn & Suites LaVale - Cumberland

2.5 out of 5
Comfort Inn & Suites LaVale - Cumberland
1216 National Hwy, Cumberland, MD

Reviews

9.4

Exceptional

Rating 10 - Excellent. 705 out of 1004 reviews" "
Rating 8 - Good. 245 out of 1004 reviews" "
Rating 6 - Okay. 32 out of 1004 reviews" "
Rating 4 - Poor. 10 out of 1004 reviews" "
Rating 2 - Terrible. 12 out of 1004 reviews" "

9.4/10

Cleanliness

9.6/10

Staff & service

9.2/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Lindsay

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Such a lovely stay at this property, one of the best hotel experiences my 5 member family has ever had. It was clean & quiet. All the staff were courteous & attentive. Nice facilities even tho it’s obvious they are in the middle of a renovation. Everything worked! The air control in the room, the tub/shower, the hot tub & pool, the ice machine. Breakfast was very decent and well staffed. Honestly, can’t wait to book another visit here!
Stayed 1 night in Mar 2024

10/10 Excellent

Carole

Traveled with family
Under construction. While we were there. Difficult to judge under the circumstances
Stayed 1 night in Feb 2024
Response from Fred on Feb 22, 2024
Thanks for staying with us and taking the time to share feedback. Also, thanks for being so understanding with regard to the present renovations taking place. We have tried our best to keep the renovations at a minimal impact on the quality of the overall experience for our guests. Glad to hear your stay was enjoyable and we look forward to seeing you again

2/10 Terrible

MICHAEL

Stayed 1 night in Feb 2024

10/10 Excellent

Angela

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was having some remodeling done during my stay. Aside from that, the hotel and my room were very clean and inviting. Check in was quick and easy, and the frontdesk staff were awesome. Great amenities as well.
Stayed 1 night in Feb 2024
Response from Fred on Feb 22, 2024
Thanks for staying with us and taking the time to share feedback. Glad to hear your stay was enjoyable despite our renovations. Especially happy to hear that you found our Front Desk staff to be "awesome". I will be sure to share your kind words with them! We appreciate your business and look forward to seeing you again

10/10 Excellent

Stephanie

Liked: Cleanliness, staff & service, property conditions & facilities
Very clean room
Stayed 1 night in Jan 2024
Response from Fred on Feb 2, 2024
Thanks for staying with us and taking the time to share feedback. We appreciate your business and hope to see you again

8/10 Good

Laura

Stayed 1 night in Jan 2024

8/10 Good

Robert

Traveled with partner
Liked: Amenities
Just stayed one night but it was a comfortable stay.
Stayed 1 night in Jan 2024
Response from Fred on Feb 2, 2024
Thanks for staying with us and taking the time to share feedback. We appreciate your business and look forward to seeing you again

6/10 Okay

Stanley, Harker Heights

Not crazy about housekeeping only entering rooms every third day.
Stayed 3 nights in Jan 2024
Response from Fred on Jan 23, 2024
Thanks for staying with us and taking the time to share feedback. Housekeeping is offered every third day of your stay, or upon request. If you need your room serviced daily, just let us know. We'll be more than happy to oblige.

2/10 Terrible

Ronald

Traveled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Property was under construction they were remodeling the lobby inside and was not notified when we booked the property
Stayed 1 night in Jan 2024
Response from Fred on Jan 23, 2024
Thanks for staying with us and taking the time to share feedback. My apology to you for failing to meet your expectations with regard to our present renovations. Our guests will still receive a clean comfortable room, personable customer service as well as all of our typical amenities. Any work done at the hotel does not continue past 5PM, or on weekends. We appreciate your business and hope to have the opportunity to see you again

10/10 Excellent

Joanne

Stayed 1 night in Jan 2024
Response from Fred on Feb 2, 2024
Thanks for staying with us and taking the time to complete a review of your stay. We appreciate it

10/10 Excellent

Karen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Fred on Jan 23, 2024
Thanks for completing a survey of your stay. We appreciate it

10/10 Excellent

Scott, Chino

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Fred on Jan 23, 2024
Thanks for taking the time to complete a survey of your stay. We hope to see you again

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A very pleasant stay!
This facility deserves a high score. The room is spacious and very clean. The staff is friendly. Breakfast is neat and nice. It has all the amenities we needed. A wonderful choice for families. We really enjoyed our 3-night stay.
Stayed 3 nights in Dec 2023
Response from Fred on Jan 23, 2024
Thanks for staying with us and taking the time to share feedback. I'm very happy to hear that you enjoyed your stay. We look forward to seeing you again

10/10 Excellent

Kenneth

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Fred on Jan 23, 2024
Thanks for completing a survey of your stay. We appreciate it

10/10 Excellent

Sean

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
check in staff was very helpful and assisted me with all my needs.
Stayed 2 nights in Dec 2023
Response from Fred on Jan 23, 2024
Thanks for staying with us and taking time to share some kind words. We appreciate your business and look forward to seeing you again

10/10 Excellent

Kim

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Family trip
Very modern, clean, and comfortable.
Stayed 1 night in Dec 2023
Response from Fred on Jan 23, 2024
Thanks for staying with us and taking time to share feedback. We appreciate your business and look forward to seeing you again

8/10 Good

stephane

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Fred on Jan 23, 2024
Thanks for taking the time to complete a survey of your stay. We appreciate it

4/10 Poor

Verified traveler

Traveled with family
Liked: Staff & service, room comfort
Disliked: Property conditions & facilities
No water
There was no water in our room off and on and we didn't receive notification from hotel that city was working on it. Otherwise it was a good stay for 1 night.
Stayed 1 night in Dec 2023
Response from Fred on Dec 13, 2023
Thanks for staying with us and taking the time to share feedback. Please accept my apology for the interruption in water supply during your stay. This was caused by a water line break, for which we had no direct control over. Thanks for being so understanding! We appreciate your business and look forward to seeing you again

10/10 Excellent

Pamela

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Fred on Dec 13, 2023
Thanks for staying with us and taking the time to complete a survey of your stay. We appreciate your business and hope to see you again

2/10 Terrible

Verified traveler

Traveled with group
Disliked: Staff & service
Not a happy camper. No water
We woke up to no water! ZERO! Needed to leave at 6:30 am and couldn’t do anything with water involved. I know it’s not their fault, but it made a very difficult time for us. If I were manager, I would’ve sent someone to the store to get cases and gallons of water so people could at least do a washcloth bath & brush their teeth! The guy at the desk gave me one 16.9 ounce bottle of water for both of us to share! That’s just not acceptable!
Stayed 2 nights in Dec 2023
Response from Fred on Dec 13, 2023
Thanks for staying with us and taking the time to share feedback. Please accept my apology for the inconvenience caused to you by the water supply disruption. I will share your feedback with everyone so we can be better prepared for a similar situation in the future. This water supply disruption was a very rare occurrence. I hope you would consider stayting with us again in the future.

10/10 Excellent

Chelsie

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Stay
We had a great stay; the lobby, our room, and pool were all very clean and well kept. Staff were friendly and helpful and the continental breakfast was well stocked with good options.
Stayed 1 night in Dec 2023
Response from Fred on Dec 13, 2023
Thanks for staying with us and taking the time to share feedback. Very happy to hear you were pleased with your stay and enjoyed our breakfast offerings. We appreciate your business and look forward to seeing you again

10/10 Excellent

Tamara

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, nice staff and clean hot tub/indoor pool.
Stayed 1 night in Dec 2023
Response from Fred on Dec 13, 2023
Thanks for staying with us and taking the time to share feedback. We appreciate your business and hope to see you again

10/10 Excellent

Ronald

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Fred on Dec 13, 2023
Thanks for staying with us and taking the time to complete a review of your stay. We appreciate your business and look forward to seeing you again

10/10 Excellent

Amanda

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean with pleasant staff. Breakfast was surprisingly good
Stayed 1 night in Nov 2023
Response from Fred on Dec 2, 2023
Thanks for staying with us and taking the time to share feedback. Very pleased to hear you found our staff to be pleasant and had the opportunity to enjoy our breakfast duruing your stay. We appreciate your business and look forward to your next visit

10/10 Excellent

shaunice

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing and we will be back!
This trip was for my birthday given to me by my boyfriend. We planned ahead and were even able to check in a tad but early. The facility smelled so fresh, the front desk official was helpful and check in was brief. Our room was spacious and modern. Breakfast was hot and delicious. Check out was even better because we were able to leave at noon. There were plenty of places to eat and shop around us. We will be back! This hotel is less than 10 mins from the Polar Express ride/train station.
Stayed 1 night in Nov 2023
Response from Fred on Dec 2, 2023
Thanks for staying with us and taking the time to share such a detailed review. We appreciate hearing that you enjoyed your stay. Other travelers will find your review very helpful when making their lodging decisions for this area. We appreciate your business and look forward to your next visit

8/10 Good

Mark

Liked: Cleanliness, staff & service, property conditions & facilities
Upon arrival front desk staff were impressive: they were sharp looking and thinking. Very professional manners. The room asigned was very recently updated with new fixtures and interior. Looked lovely. Unfortunately, vehicle was damaged due to break-in attempt. Local crime issue not due to hotel. We shall come for a fourth stay sometime soon.
Stayed 1 night in Nov 2023
Response from Fred on Nov 19, 2023
Thanks for staying with us and taking the time to share your experience. Happy to hear your stay was enjoyable and you were impressed with your amenities and customer service. I am terribly sorry to hear about your car being damaged. Something like this happening is quite shocking to me, given the fact that the Maryland State Police is a block down the street. This is a first! We do appreciate your business and look forward to your fourth visit

10/10 Excellent

Kip

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good choice
We had a good stay on Nov. 10. The two gentlemen at check in were friendly and very helpful. The room was comfortable with plenty of towels. Breakfast was good with a clean area. Area is safe with walking distance restaurants (fast food/ 1 sit down). Easy access off the freeway and a plus, check out at noon. We will would stay again if traveling through the area. Only con ~ thin walls. We were waken up by a small child throwing a tantrum.
Stayed 1 night in Nov 2023
Response from Fred on Nov 19, 2023
Thanks for staying with us and taking the time to share feedback. Very happy to hear your stay was enjoyable, minus your noisy neighbor. My apology for that! We appreciate your business and hope to see you again

10/10 Excellent

Jean

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Fred on Nov 19, 2023
Thanks for staying with us and taking the time to complete a review of your stay. We appreciate your business and hope to see you again

10/10 Excellent

Patrick

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Fred on Nov 19, 2023
Thanks for staying with us and taking the time to complete a review of your stay. We appreciate your business and hope to see you again

10/10 Excellent

Matin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023
Response from Fred on Nov 7, 2023
Thanks for staying with us and taking the time to complete a survey of your stay. We appreciate your business and hope to see you again

8/10 Good

Trista

Liked: Cleanliness, staff & service, property conditions & facilities
The food and coffee was not that great, but it was free and the lady working was a gem!
Stayed 1 night in Nov 2023
Response from Fred on Nov 7, 2023
Thanks for staying with us and taking the time to share feedback. I'm sorry to hear you didn't enjoy the food and coffee, but I am happy to hear you were pleased with our breakfast host. We appreciate your business and hope to see you again

10/10 Excellent

Nick

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023
Response from Fred on Nov 2, 2023
Thanks for staying with us and taking the time to complete a review of your stay. We appreciate your business and hope to see you again

10/10 Excellent

Deborah

Traveled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Oct 2023
Response from Fred on Nov 2, 2023
Thanks for staying with us and taking the time to complete a review of your stay. We appreciate your business and hope to see you again

10/10 Excellent

Wayne

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Fred on Oct 26, 2023
Thanks for staying with us and taking the time to complete a survey of your stay. We appreciate your business and hope to see you again

10/10 Excellent

Laura

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Would definitely stay here again
We enjoyed our one night stay. The staff at check-in were efficient and friendly--we were very pleased with the level of customer service. Our room was clean and comfortable. The bathroom must have been recently renovated and was in good shape (with the exception of no towel racks). There were good options at breakfast, and we particularly enjoyed the coffee.
Stayed 1 night in Oct 2023
Response from Fred on Oct 26, 2023
Thanks for staying with us and taking the time to share feedback. Glad to hear you were pleased with the service you were provided and were comfortable in your guestroom. My apology for the lack of towel racks in the bathroom. This was an oversight with regard to renovation plans. Soon to be corrected! We appreciate your business and look forward to your next visit

10/10 Excellent

JANET, WILMINGTON

Stayed 1 night in Oct 2023
Response from Fred on Nov 19, 2023
Thanks for staying with us and taking the time to complete a review of your stay. We appreciate your business and hope to see you again

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023
Response from Fred on Oct 26, 2023
Thanks for staying with us and taking the time to complete a review of your stay. We appreciate your business and hope to see you again

8/10 Good

Ryan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Oct 2023
Response from Fred on Oct 26, 2023
Thanks for staying with us and taking the time to complete a review of your stay. We appreciate your business and hope to see you again

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Fred on Oct 26, 2023
Thanks for staying with us and taking the time to complete a review of your stay. We appreciate your business and hope to see you again

8/10 Good

Melanie

Traveled with partner
Liked: Cleanliness, staff & service, amenities
Great staff. Nice surroundings, convenient areas within walking distance.
Stayed 1 night in Oct 2023
Response from Fred on Nov 2, 2023
Thanks for staying with us and taking the time to share a bit of feedback. Thanks for the shout-out to our staff. We really do have a wonderful team. Thanks for noticing! We appreciate your business and look forward to your next visit

10/10 Excellent

Janet

Stayed 1 night in Oct 2023
Response from Fred on Nov 19, 2023
Thanks for staying with us and taking the time to complete a review of your stay. We appreciate your business and hope to see you again

8/10 Good

Melanie

Traveled with partner
Liked: Cleanliness, staff & service, amenities
Excellent staff, great breakfast. Property isn’t the most updated but comfortable beds and clean rooms.
Stayed 2 nights in Oct 2023
Response from Fred on Oct 26, 2023
Thanks for staying with us and taking the time to share feedback. Appreciate the mention of our excellent staff. I will be sure to share your kind words with them. We appreciate your business and hope to see you again

10/10 Excellent

Kuang

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Good staff and good breakfast, facilities have been maintained well, very clean.
Stayed 1 night in Oct 2023
Response from Fred on Oct 26, 2023
Thanks for staying with us and taking the time to share feedback. Glad to hear you enjoyed our breakfast and noticed our hotel is clean and well maintained. We appreciate your business and hope to see you again

8/10 Good

John

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Fred on Oct 26, 2023
Thanks for staying with us and taking the time to complete a review of your stay. We appreciate your business and hope to see you again

8/10 Good

Carol

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The one thing that struck me most was the OLD bath mat. I appreciate the thought of having them. However, get some new ones. I always book through Expedia and never have any issues. Today upon checking out and wanting a copy of our charges, I'm told I'll receive it through Expedia. I've always gotten a hard copy upon checking out not through Expedia. Rather frustrating.
Stayed 2 nights in Oct 2023
Response from Fred on Oct 26, 2023
Thanks for staying with us and taking the time to share feedback. My apology to you for your guestroom having and OLD bath mat. I will see to it that the room has a new one installed. If you are not pleased with the quality of your room, or service. Please let us know right away. This gives us the opportunity to correct the situation to mutual satisfaction, while you are still a guest in the hotel. We appreciate your business and hope to see you again.

10/10 Excellent

Molly

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was clean comfortable and updated. Front desk staff was very friendly and helpful at check in. I would definitely stay here again.
Stayed 1 night in Oct 2023
Response from Fred on Oct 26, 2023
Thanks for staying with us and taking the time to share feedback. Great to hear you enjoyed the quality of your guestroom and were pleased with the service provided by our Front Desk staff. We appreciate your business and look forward to your next visit

10/10 Excellent

Vickie

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very pleased with the quality and cleanliness of the room! Recently remodeled and it is lovely.
Stayed 1 night in Oct 2023
Response from Fred on Oct 13, 2023
Thanks for staying with us and taking the time to share feedback. We appreciate your business and look forward to seeing you again

10/10 Excellent

Patrick

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was very convenient for all the places we needed to visit.
Stayed 4 nights in Oct 2023
Response from Fred on Oct 13, 2023
Thanks for staying with us and taking the time to share feedback. We appreciate your business and look forward to your next visit

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overnight visit
We stayed here for one night as my husband purchased a Roadster body from Class Glass. We enjoyed our stay but the bed was softer than we liked. And the toilet seat was uncomfortable for me. But all in all a nice hotel. Second time stay. Thanks
Stayed 1 night in Oct 2023
Response from Fred on Oct 13, 2023
Thanks for staying with us and taking the time to share feedback. We appreciate your business and look forward to seeing you again

8/10 Good

Jennifer

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel. Clean with good service.
Stayed 1 night in Oct 2023
Response from Fred on Oct 13, 2023
Thanks for staying with us and taking the time to share feedback. We appreciate your business and look forward to seeing you again