Spa

Reviews of Holiday Inn Lancaster, an IHG Hotel

4 out of 5
Holiday Inn Lancaster, an IHG Hotel
Caton Road, Lancaster, England

Reviews

7.8

Good

Rating 10 - Excellent. 347 out of 1004 reviews" "
Rating 8 - Good. 370 out of 1004 reviews" "
Rating 6 - Okay. 141 out of 1004 reviews" "
Rating 4 - Poor. 87 out of 1004 reviews" "
Rating 2 - Terrible. 59 out of 1004 reviews" "

8.2/10

Cleanliness

8.2/10

Staff & service

7.6/10

Amenities

7.8/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

10/10 Excellent

Oliver

Business traveler
Liked: Cleanliness, staff & service
The door frames shower areas need refurbishing
Stayed 1 night in Mar 2024

4/10 Poor

Rohit

Liked: Cleanliness
Disliked: Staff & service
The food was underwhelming for the premium prices, one of the room wasn’t even prepared for the guest arrival, staff wasn’t particularly welcoming, definitely understaffed. But the pool facilities were excellent.
Stayed 1 night in Mar 2024

6/10 Okay

Jane

Liked: Cleanliness, staff & service
Stayed 1 night in Mar 2024

4/10 Poor

Nicola

Stayed 1 night in Feb 2024

2/10 Terrible

Carol

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was good. Staff friendly and helpful. Needs a sweeper round the kerbside, absolutely filthy with dead leaves.
Stayed 2 nights in Feb 2024

8/10 Good

Garry

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Holiday Inn Lancaster on Feb 24, 2024
Thank you for your review. We are pleased that you enjoyed your stay with us and look forward to welcoming you back to the hotel.

10/10 Excellent

Michal

Stayed 1 night in Jan 2024
Response from Holiday Inn Lancaster on Feb 24, 2024
Thank you for your review. We are pleased that you enjoyed your stay with us and look forward to welcoming you back to the hotel.

10/10 Excellent

Alastair, Braintree

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Holiday Inn Lancaster on Feb 24, 2024
Thank you for your review. We are pleased that you enjoyed your stay with us and look forward to welcoming you back to the hotel.

10/10 Excellent

Alastair, Braintree

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good stay - went back a few days later for another night. Staff went out of there way to help me with something. All staff very polite and friendly.
Response from Holiday Inn Lancaster on Feb 24, 2024
Thank you for your review. We are pleased that you enjoyed your stay with us and look forward to welcoming you back to the hotel.

10/10 Excellent

Gustavo

Stayed 2 nights in Jan 2024
Response from Holiday Inn Lancaster on Feb 24, 2024
Thank you for your review. We are pleased that you enjoyed your stay with us and look forward to welcoming you back to the hotel.

8/10 Good

Alison

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Holiday Inn Lancaster on Feb 24, 2024
Thank you for your review. We are pleased that you enjoyed your stay with us and look forward to welcoming you back to the hotel.

10/10 Excellent

David

Traveled with partner, Traveled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were all helpful and professional. The room was very clean and very comfortable. The hotel food was all very good . This Holiday Inn is very dog friendly as well. We will definately be staying again.
Stayed 1 night in Jan 2024

8/10 Good

Felicity

Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service
Jacuzzi and showers were not working in the Spa. Staff were friendly and good choice of breakfast.
Stayed 1 night in Dec 2023

10/10 Excellent

Mahipal

Stayed 1 night in Dec 2023
Response from Holiday Inn Lancaster on Feb 24, 2024
Thank you for your review. We are pleased that you enjoyed your stay with us and look forward to welcoming you back to the hotel.

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, property conditions & facilities
Enjoyed our stay facilities great easy to find location good for Lancaster would stay again
Stayed 1 night in Dec 2023

8/10 Good

Mark

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

4/10 Poor

Tina

Traveled with partner
Disliked: Cleanliness
Great location off M6 and check in was good, but it’s basic at best. The food in restaurant is dreadful and almost inedible. Bed was comfortable, shower good but overall cleanliness poor. Armchairs horribly stained in bedroom. The breakfast was ok and plenty there. Won’t be rushing back.
Stayed 1 night in Nov 2023
Response from joseph on Nov 21, 2023
Thank you for your review. We are sorry you did not enjoy your stay with us . We aim to do better and intend to use your comments for the improvement purposes of this hotel

2/10 Terrible

Dorothy

Traveled with partner
Disliked: Amenities
When we arrived the young man at reception was very nice, and very helpful. We had booked an accessible room, but asked for a walk in shower. I proceeded to check if we had been allocated a room with a walk in shower, and the young man stated that all the accessible rooms had a bath. I wasn’t told about this when I emailed the property after booking. He then proceeded to book us a room with a shower. The room seemed fine, although very dusty, which I don’t expect. We went down for dinner about 6.15 and were told to order our meal on the tablet on the table. My husband duly put our order through. We had a confirmation that our meal was ordered. About 45 minutes later we asked when our meal would be ready, and the young waiter told us that our order had not gone through, and proceeded to tell us that the tablet on our table had not been working earlier that day. He then brought us another tablet and told us we would have to put the order through again. We waited another 30 minutes and then I approached the young waiter again, who went to check if our meal was prepared. Ten minutes later we received our meal. After finishing our meal I asked another waitress if she could get me some decaf tea bags , as there none in my room. She came back 5 minutes later and said that they had no decaf teabags. Shocking for a large hotel group. As we left the dining room, the same waitress came running after us , stating that we hadn’t paid our bill, I stated that we had paid for our meals a
Stayed 1 night in Nov 2023
Response from Joseph on Nov 15, 2023
We take all reviews seriously and we will pass it on to the relevant departments Thank you for your review

8/10 Good

Michelle

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Patrycja on Nov 12, 2023
Thank you for your review. We are very happy you have enjoyed your stay with us

6/10 Okay

Anthony

Business traveler
Liked: Cleanliness, staff & service, room comfort
Shower drained really slow so you only get 2 minutes before it overflowed, tv only had bbc channels and was locked with a code so I couldn’t rescan. Reported to reception so should be sorted for the next person
Stayed 11 nights in Oct 2023
Response from Patrycja on Nov 11, 2023
Thank you for your review. We are sorry you did not enjoy your stay with us . We aim to do better and intend to use your comments for the improvement purposes of this hotel

8/10 Good

Steven

Traveled with family
Liked: Cleanliness
Good location
Stayed 1 night in Nov 2023
Response from Patrycja on Nov 11, 2023
Thank you for your review. We are glad you enjoyed your stay

10/10 Excellent

Marco

Liked: Staff & service, property conditions & facilities
Great large clean room, friendly staff and fantastic breakfast options
Stayed 1 night in Nov 2023
Response from Patrycja on Nov 5, 2023
Thank you for your review. We are very happy you have enjoyed your stay

10/10 Excellent

hannah

Stayed 1 night in Nov 2023
Response from Patrycja on Nov 5, 2023
Thank you for your review. We are very happy you have enjoyed your stay with us

10/10 Excellent

Faisal

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023
Response from Patrycja on Nov 3, 2023
Thank you for your review. We are happy you have enjoyed your stay

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely spacious room. Very friendly and helpful staff. Easy check in and check out.
Stayed 1 night in Oct 2023
Response from Joseph on Oct 28, 2023
Good AfternoonThank you for your review we aim to take all feedback upon us to try and make changesKind RegardsHoliday inn

4/10 Poor

Victoria

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Patrycja on Oct 23, 2023
Thank you for your review. We are very sorry that you did not enjoy your stay . We aim to do better and will use your feedback for the improvement purposes of the hotel

10/10 Excellent

Malcolm

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic stay
Really lovely stay last night- room very clean and comfortable, lovely shower. Staff were really lovely. Breakfast had plenty of choice, very fresh. Used the swimming pool- again staff were super helpful, towel hire free of charge, clean and well kept. Can’t wait to go back.
Stayed 1 night in Oct 2023
Response from martin on Oct 22, 2023
thank you for your wonderful review we are glad you enjoyed your stay and a pleasure to hear our staff were helpful and attentive i will be sure to pass on your compliments to all our departments and we look forward to welcoming you back soon to holiday inn lancaster

10/10 Excellent

Mark

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We have stayed here afew times and always have a great stay nothing is to much for the staff
Stayed 1 night in Oct 2023
Response from Patrycja on Oct 16, 2023
Thank you for your review. We are very happy you have enjoyed your stay with us

8/10 Good

Kamal

Liked: Cleanliness, staff & service
Stayed 1 night in Oct 2023
Response from Patrycja on Oct 16, 2023
Thank you for your review. We are very happy you have enjoyed your stay with us

8/10 Good

David

Liked: Staff & service, property conditions & facilities
My father and I enjoyed our stay overall, on our walk up to our room though, there were a lot of dirty dishes with half eaten meals lying outside at least half a dozen rooms in the corridor. It just made the place look dirty, unkept and unclean, thankfully overall it wasn’t. David Grier
Stayed 1 night in Oct 2023
Response from Joseph on Oct 11, 2023
Thank you for your review we are very sorry for the inconveniences you have faced with your stay we aim to do better therefore all of your feedback will be used for the improvement purposes of the hotelmany thanks,Holiday inn

8/10 Good

Elizabeth

Liked: Cleanliness, room comfort
Highs and lows
Very convenient location on M6. Pool was great, real pity the jacuzzi wasnt working. We ate in the restaurant...evening meal, the pie was great but the burger was really dry. Breakfast, there was not enough staff really and some foods ran out half an hour before the end if service.
Stayed 1 night in Sep 2023
Response from Patrycja on Oct 2, 2023
Thank you for your review. We are very sorry there were aspects of your stay that you did not enjoy. We aim to do better and all of your feedback will be used for the improvement purposes of the hotel

4/10 Poor

Lorraine

Traveled with partner
Liked: Amenities, property conditions & facilities
I wouldn't stay at this hotel again. I'd ordered the special main meal of 5 bean chilli and no sour cream. I instead got a meat chilli with sour cream and nachos. I asked the staff if it was the meat one as I'd ordered the 5 bean one. She confirmed it was.She apologised and said they would change this. They then brought out the 5 bean chilli with more sour cream and no nachos. The meal itself was lovely and piping hot. I decided to order some drinks in my room via the QR code that was in there. I ordered a vodka with rhubarb and ginger ale and also a gin with strawberry and hibiscus. Staff called the room to say they didn’t have any vodka with rhubarb left and did I want anything else so I said I'll have 2 gins instead. They said they also didn't have any ginger ale or ginger beer so I said I'd have a tonic water instead then. Staff called a few minutes later to say again they dont any vodka with rhubarb left and I said that someone had already rang me up and told me the same thing already. The order came with 3 tonics instead of 2. At breakfast my husband said there was no espresso or Americano in either of the 2 machines so he had to have a coffee when we went back to the room. I get it was busy at breakfast but at dinner time it wasn't so there was no reason to get the order wrong. The room was clean though and the staff on reception at check out (Paul) is a credit to the hotel and he rang us a taxi when my husband asked for a local taxi number.
Stayed 1 night in Sep 2023
Response from Patrycja on Oct 2, 2023
Thank you for your review. We are very sorry about the issues you have experienced during your stay. We aim to do better and all of your feedback will be used for the improvement purposes of the hotel.

8/10 Good

Michelle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pleasant stay.
Nice stay. Shame the pool closed so early (7.45pm) but otherwise all good.
Stayed 1 night in Sep 2023
Response from Patrycja on Sep 29, 2023
Thank you for your review

10/10 Excellent

Hilary

Traveled with family and small children, Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Your staff are WONDERFUL. So good to see people smiling and happy.
Stayed 1 night in Sep 2023
Response from Patrycja on Sep 29, 2023
Thank you for your review

6/10 Okay

Liz

Liked: Cleanliness
Stayed 1 night in Sep 2023
Response from Patrycja on Sep 29, 2023
Thank you for your review

4/10 Poor

Suzy

Traveled with group
Disliked: Staff & service
First time ive stayed at a more upmarket place. But from the minute we got there a couple of guests at reception, now I don't know about others but I like someone to lift their head and say wont be moment but no, eventually another person came to help but to be fair know more welcoming. Went to room which was a disabled room which I appreciated clean big etc. Pop back down to get a coffee know one there but a girl behind the bar who eventually came over but instead of explaining she couldn't use the coffee machine just stood there no hello etc eventually a young guy came and made the coffee. Back to room, had a shower floor was in puddles when I got out not very safe for a person who doesn't walk well. Boiling hot in room. TV wouldn't work but was only the batteries in the remote had gone. Went down to breakfast in the morning 4 staff on and not one welcome or explanation of what the procedure was. We had to all the questions. We would of been welcomed more in a little BnB in Morecambe. Its totally important to be welcoming and attentive to your guests and a bit of in house training wouldn't go a miss, even the chamber maids didnt say Good morning or anything sorry it a 4/10 from me.
Stayed 2 nights in Sep 2023
Response from Patrycja on Sep 29, 2023
Thank you for your review. We are very sorry about the difficulties you have encountered during your stay. We aim to do better and intend to use your comments for the improvement purposes of the hotelThanks Holiday Inn

8/10 Good

Poppy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from Patrycja on Sep 19, 2023
Thank you for your review. We are very happy that you have enjoyed your stay with us.Many Thanks Holiday Inn

8/10 Good

Ian

Traveled with partner
Liked: Cleanliness, staff & service
Perfect for an overnight stay
Stayed 1 night in Sep 2023
Response from Patrycja on Sep 17, 2023
Thank you for your review. We are very happy you have enjoyed your stay with usMany Thanks Holiday Inn

8/10 Good

Maureen

Stayed 1 night in Sep 2023
Response from Patrycja on Sep 13, 2023
Thank you for enjoying your stay with us Kind regards,Holiday Inn

6/10 Okay

Karen

Stayed 2 nights in Sep 2023
Response from Patrycja on Oct 2, 2023
Thank you for your review

8/10 Good

Peter

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely spacious room, staff very welcoming and helpful, plenty of parking spaces.
Stayed 2 nights in Sep 2023
Response from Patrycja on Sep 13, 2023
Thank you for enjoying your stay with us Kind regards,Holiday Inn

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service
Stayed 1 night in Sep 2023
Response from Patrycja on Sep 13, 2023
Thank you for enjoying your stay with us Kind regards,Holiday Inn

8/10 Good

Paul

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
ideal location
one night sleep over , room OK food 5 out of 10
Stayed 1 night in Sep 2023
Response from Patrycja on Sep 13, 2023
Thank you for enjoying your stay with us Kind regards,Holiday Inn

10/10 Excellent

Gloria

Stayed 1 night in Sep 2023
Response from Patrycja on Sep 13, 2023
Thank you for enjoying your stay with us Kind regards,Holiday Inn

10/10 Excellent

Denyse

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023
Response from Patrycja on Sep 8, 2023
Thank you for enjoying your stay with us . We hope to see you again.Many Thanks,Holiday Inn

10/10 Excellent

sara

Stayed 1 night in Sep 2023
Response from Patrycja on Sep 8, 2023
Thank you for enjoying your stay with us . We hope to see you again.Many Thanks,Holiday Inn

8/10 Good

Nevil

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023
Response from ASB on Sep 5, 2023
thankyou for taking the time to leave us a review.Many thanks The holiday inn team

10/10 Excellent

Peter

Stayed 1 night in Aug 2023
Response from ASB on Sep 5, 2023
thankyou for taking the time to leave us a review. Its great to hear you enjoyed your experience

6/10 Okay

Simon

Stayed 4 nights in Aug 2023
Response from Patrycja on Sep 2, 2023
Thank you for your review. Many Thanks,Holiday Inn

8/10 Good

David

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was clean and comfortable, easy access to Lancaster centre via walk along the canal. The key card to unlock the door didn’t always work and meant having to keep going back down to the reception to have it fixed.
Stayed 3 nights in Aug 2023
Response from Patrycja on Aug 30, 2023
Thank you for your review. we are happy you have enjoyed most of your stay.