Ratings based on 231 Verified Reviews

They paid and stayed. We double-checked.
4.0 out of 5
94% of guests recommend
4.2 Room cleanliness
4.1 Service & staff
4.0 Room comfort
4.0 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Lincoln, UK

Lovely spacious room overlooking the River Lune

Posted Mar 15, 2015
Pros: Very spacious and comfortable room with fantastic bed.
Cons: PLEASE provide free wifi! Incomprehensible that Holiday Inn does not provide free wifi for clients. Having a coffee machine for breakfast use.
Another comfortable, quiet and enjoyable stay at our most-often used hotel in Lancaster
Comment from Hotel Management
Mar 17, 2015 by HotelStaff, Hotel Management
Dear Kitty-Jay Thank you for taking the time to rate and review your stay at our hotel. I am delighted you enjoyed another comfortable and relaxing stay and I hope we will have the pleasure of welcoming you back again before too long. Sincerely Francis Hindle General Manager
3 out of 5
by A verified travelerfrom liverpool

Hotel with pool and gym facilities

Posted Feb 22, 2015
Pros: We liked pool area and Jacuzzi.
Cons: The food is very expensive and not very good quality for money
Location: The location was ok had to drive to most places visited lake Windermere and motor museum in south lakes very interesting
For price you pay surprises you don't get free WiFi. We had food first night we arrived just big pizza for us and a child pizza. Child pizza was rock hard and the barman brought my child ice cream. This put my child of this hotel and he wanted to go home which really spoilt our couple days away. My child wrote a letter complaining to manager but got no feedback prob didn't take it serious because it was from a child but they are the future and he said he will never stay in their hotels again.
Comment from Hotel Management
Mar 10, 2015 by HotelStaff, Hotel Management
Dear nicky I am very sorry that you were disappointed with the quality of your meal in our restaurant. We aim to offer a wide choice of good quality food at reasonable prices, however I can see from your comments that we fell below our usual standards that night, for which I would like to apologize. Please also pass on my apologies to your son for not responding to him following his note of complaint. We take all feedback seriously and I can assure you that his letter was discussed by the management team here at the hotel, and actions subsequently put in place to avoid the same mistakes being made. Sincerely Francis Hindle General Manager
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Northampton

Good location. Surprisingly quiet next to motorway

Posted Feb 18, 2015
Pros: See Above
Cons: Beds & Pillows
Location: Near to motorway which gives easy access to Lakes, Yorkshire Dales and Blackpool
Beds not very comfortable. Pillows terrible. Room clean and quiet. Conveninet location for Lakes, Yorkshire Dales, Blackpool. Breakfast good. Nice health suite
Comment from Hotel Management
Mar 6, 2015 by HotelStaff, Hotel Management
Dear Kim I am sorry to hear that you did not find your bed and pillows very comfortable. However, I am pleased that you enjoyed other aspects of your stay and I would like to thank your for sharing your feedback. Sincerely Francis Hindle General Manager
Comment from Hotel Management
Mar 6, 2015 by HotelStaff, Hotel Management
Dear Kim I am sorry to hear that you did not find your bed and pillows very comfortable. However, I am pleased that you enjoyed other aspects of your stay and I would like to thank your for sharing your feedback. Sincerely Francis Hindle General Manager
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Manchester

Brilliant Hotel over New Years Eve

Posted Jan 9, 2015
Pros: Food, price , facility's not anything to dislike
Cons: If anything breakfast was a bit chaotic but this could have been the time we were there over New. Year as the Hotel was full but nothing to complain
Location: Nice walk along the river into Lancaster easy reach into Kendal and Windermere. Ball park facing the hotel for small children
We were given a free upgrade to an Executive suite which started our break off wonderfully. We Stayed over New Years Eve which was brilliant very family orientated . Food was lovely and not over priced room was lovely staff very friendly. I highly recommend this Hotel
Comment from Hotel Management
Jan 21, 2015 by HotelStaff, Hotel Management
Dear Anne What a fantastic review - thank you. I love to hear when guests have a brilliant time at the hotel and I am delighted to hear you really enjoyed your stay with us on New Year's Eve. Thank you also for the recommendation - it means a lot to me and the team. Sincerely Francis Hindle General Manager
3 out of 5
Recommended
for Couples
by Andrew

Posted Dec 15, 2014 on Hotels.com
Comment from Hotel Management
Jan 8, 2015 by HotelStaff, Hotel Management
Dear Andrew Thank you so much for taking the time to rate and review your stay at Holiday Inn Lancaster. We greatly appreciate the feedback. Sincerely Francis Hindle General Manager
4 out of 5
Recommended
for Families
by A verified traveler

A clean comfortable accessible hotel

Posted Dec 14, 2014
Pros: As above
Cons: Not a lot. Reception was pleasant and efficient. There was a general friendliness. From the staff.
Location: The hotel is easily accessed in a quiet part of Lancaster
A comfortable stay with the enjoyable experience of a first class dinner.as above
Comment from Hotel Management
Jan 8, 2015 by HotelStaff, Hotel Management
Dear Guest Thank you so much for taking the time to rate and review your stay at Holiday Inn Lancaster. We greatly appreciate the feedback and I am delighted you had an enjoyable stay. Sincerely Francis Hindle General Manager
5 out of 5
Recommended
for Getaway With Friends
by Chi Cheungfrom Hong Kong

A good hotel in Lancaster

Posted Dec 14, 2014 on Hotels.com
The location of the hotel is not convenient but the overall condition of the hotel room is excellent.
Comment from Hotel Management
Jan 8, 2015 by HotelStaff, Hotel Management
Dear Chi Cheung Thank you so much for taking the time to rate and review your stay at Holiday Inn Lancaster. We greatly appreciate the feedback and I am delighted you had an enjoyable stay. Sincerely Francis Hindle General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel

Posted Dec 12, 2014
Pros: Early book in
Cons: Better pillows
The hotel allowed us to book in early and the breakfast was good. Pillows were awful and did not make for a comfortable nights sleep.
Comment from Hotel Management
Jan 8, 2015 by HotelStaff, Hotel Management
Dear Karen Thank you so much for taking the time to rate and review your stay at Holiday Inn Lancaster. We greatly appreciate the feedback. I am sorry that you did not like the pillows in your room. Please note for future that we do have a range of pillows available for guests from soft to firm support and should you not be happy with the ones in your room please contact reception and they will be happy to arrange different pillows for you. Sincerely Francis Hindle General Manager
5 out of 5
Recommended
for Families
by A verified traveler

Good Stay

Posted Dec 9, 2014 on Hotels.com
Very happy with my stay at this hotel, and Ideal as a stopping point on my journies to and from Scotland. Staff and service were great, and hotel was clean and comfortable
Comment from Hotel Management
Jan 8, 2015 by HotelStaff, Hotel Management
Dear Guest Thank you so much for taking the time to rate and review your stay at Holiday Inn Lancaster. We greatly appreciate the feedback and I am delighted you had an enjoyable stay. Sincerely Francis Hindle General Manager
4 out of 5
Recommended
for Families
by TREVORfrom Manchester

NOT THE BEST.

Posted Nov 30, 2014 on Hotels.com
I chose hotel for its proximity to the motorway. The location was excellent, the room was acceptable as was the breakfast. I was glad I had not paid any more for a mediocre experience.
Comment from Hotel Management
Dec 5, 2014 by HotelStaff, Hotel Management
Dear TREVOR Thank you for taking the time to share your experience of our hotel and for the 4-star rating. Sincerely Francis Hindle General Manager