Ratings based on 180 Verified Reviews

They paid and stayed. We double-checked.
4.0 out of 5
93% of guests recommend
4.2 Room cleanliness
4.1 Service & staff
4.1 Room comfort
4.0 Hotel condition
They paid and stayed.
We double-checked.
3 out of 5
Recommended
for Everyone
by A verified traveler from Isle of Man

Handy for a nights stay before hitting the M6.

Posted Sep 16, 2014
Pros: Convenience for M6
Have used this hotel before and is very convenient for a nights stay before traveling on the M6. This time I had a room (225) which smelt as though it was a smoking room, the aroma hit you as soon as the door was opened, although the sign outside stated all rooms were non smoking. As it was 12.30 at night, I did not complain - I needed to sleep! I will give them another chance, but next time I will not be so tolerant.
4 out of 5
Recommended
for Everyone
by A verified traveler from Rugby

Close to the motorway

Posted Sep 3, 2014
Pros: It is very convenient for access to and from the M6
Location: Easy access to the centre of Lancaster and to the Lake district.
Everything that you expect from a hotel, clean room, reasonable food,gym and bar.
Comment from Hotel Management
Sep 20, 2014 by HotelStaff, Hotel Management
Dear Angela Thank you very much for taking the time to post a review and rate your stay at our hotel. We really appreciate the feedback and are delighted you enjoyed your stay. Sincerely Francis Hindle General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler

Family trip

Posted Aug 31, 2014
The hotel location is nice as it is easy to get in the motorway and drive to the lake district just 25 miles away, the facilities are ok nothing fancy but good, the only thing I can complain is that they did no make up the room properly fr the second night, the towels were in the floor when we came back, and the kids bed was not made properly as well. Breakfast was great, swimming pool and gym ok as well.
Comment from Hotel Management
Sep 20, 2014 by HotelStaff, Hotel Management
Dear Guest Thank you very much for taking the time to post a review and rate your stay at our hotel. We really appreciate the feedback. Please accept my apologies that your room was not made up properly on the second night; I shall speak to the Housekeeping Manager regarding this. Sincerely Francis Hindle General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler from New Zealand

Welcoming hotel close to many places of interest

Posted Aug 19, 2014
Pros: Premium rooms were excellent
Cons: Every room should have a fridge
Reception were awesome and in general all staff were polite and friendly
Comment from Hotel Management
Sep 2, 2014 by HotelStaff, Hotel Management
Dear Patricia Thank you for your wonderful review; we really appreciate the comments. We put guest satisfaction at the heart of everything we do, so I am delighted that you have singled out our "awesome" reception team. Sincerely Francis Hindle General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler

Efficient hotel for one night stay.

Posted Aug 16, 2014
Pros: Cleanliness and the quality of evening meal.
Cons: Cost of breakfast and discover night noise!
Location: Lancaster very historic. Castle/ shopping etc
Enjoyed the one night. Receptionist not too welcoming. A smile does not cost anything! The room was lovely and clean and we chose to eat in the restaurant. It was wonderful but the staff lacked a leader and we waited 40 minutes for our chosen desert. I felt sorry particularly for one girl who apologised for the wait. We had rather a disturbed sleep as there was a continuous tick/ dripping noise. Did not stay for breakfast. Too expensive!
Comment from Hotel Management
Sep 2, 2014 by HotelStaff, Hotel Management
Dear Traveler Thank you for your review. Although overall you appear to have enjoyed your stay, I can see that there are a couple of issues which need addressing so thank you for highlighting these. Sincerely Francis Hindle General Manager
3 out of 5
Recommended
for Everyone
by A verified traveler from Bridgend

Nice hotel but a bit out of the way

Posted Jul 26, 2014
Pros: Very clean, good facilities and excellent staff
Location: Lancaster is a lovely city but a good 30 min walk. Couldn't drive in as roads gridloicks
Nice hotel and staff friendly and helpful. We'd booked a family room but sofa bed not made up and not enough towels. That said - as soon as we asked they were provided. Thought the hotel was a bit more central and traffic was horrendous due to an accident on the M6
Comment from Hotel Management
Aug 1, 2014 by HotelStaff, Hotel Management
Dear Welssh Woman Thank you for sparing the time to rate and review your stay. I can see that overall you were satisfied with your stay, however there were a couple of areas where we could have improved our service. I do hope you will choose to stay with us again next time you're in the area. Sincerely Francis HIndle General Manager
3 out of 5
Recommended
for Everyone
by A verified traveler from Cambridgeshire

Great staff, clean rooms, pricey breakfast

Posted Jul 6, 2014
Pros: Treated very well by staff. Sizeable room and good WiFi.
Cons: Reduction in price of breakfast - it could be very expensive for a family and the quality is only average.
Location: Lancaster town centre was worth a look, especially the Maritime Museum. Further out of town is Sunderland Point with maritime history via a causeway
The staff are great and very attentive. Room was spacious, very clean and well laid out. Breakfast is very expensive for the quality if you don't have a voucher. Dinner was OK although the vegetables my wife had were very oily and she couldn't eat them.
Comment from Hotel Management
Jul 11, 2014 by HotelStaff, Hotel Management
Dear IK Thank you for taking the time to post a review. We really appreciate feedback from our guests as it helps us to continually improve. Your comments will be shared with the rest of the team. Sincerely Francis Hindle General Manager
4 out of 5
Recommended
for Overnight Stay Before Destination
by maxyjohn from walsall

very comfortable room

Posted Jun 9, 2014 on Hotels.com
on the whole it was very nice but we found the drinks in the bar a little expensive ie single g&t was £6
Comment from Hotel Management
Jun 11, 2014 by HotelStaff, Hotel Management
Dear maxyjohn Thank you for taking the time to share your comments and rate your stay. Your feedback is extremely important to us. Sincerely Francis Hindle General Manager
2 out of 5
Recommended
by Wade from Lincoln,UK

Posted Jun 6, 2014 on Hotels.com
Disappointing - room was dusty, air conditioning was limited to 19 so impossible to cool the room as the windows didn't open much. Room was near function suite and very noisy at night until late - also people are allowed to smoke out the front so if you have your window open you get a room full of smoke. Breakfast very good – WIFI expensive
Comment from Hotel Management
Jun 11, 2014 by HotelStaff, Hotel Management
Dear Wade I am sorry that we didn't meet your expectations on this visit. However, thank you for taking the time to post a review; your feedback is very important to us. Sincerely Francis Hindle General Manager
5 out of 5
Recommended
for Everyone
by Bob from Dorset

Splendid place for a two night visit to Lancaster.

Posted May 31, 2014
Pros: Staff and convenience.
Cons: I see no way of improving for the price!
Location: Ease of finding and access to local area are outstanding. Went to visit a grand daughter at University and had a splendid time.
Drove to Lancaster from Scotland. Hotel easy to find, Easy to park, speedy check in. Excellent room, well designed bath room, comfortable all around. Good breakfast, very helpful staff. Easy check out. Left early on 2nd morning to drive home to Dorset. Excellent breakfast was provided half an hour before the restaurant was due to open, organised by the two very competent and helpful staff at reception, I suspect they were the duty receptionist and duty manager.
Comment from Hotel Management
Jun 3, 2014 by HotelStaff, Hotel Management
Dear Bob Thank you for your wonderful review and for the fabulous 5/5-star rating. I am delighted you had such a positive stay at our hotel and really hope we shall have the pleasure of welcoming you back next time you're in the area. Sincerely Arpita Agili Operations Manager