Superior Triple Room, 1 Bedroom, Garden View | Iron/ironing board, free WiFi, bed sheets, wheelchair access
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Reviews of Newby Bridge Hotel

3 out of 5
Newby Bridge Hotel
Newby Bridge, Ulverston, England

Reviews

7.8

Good

Rating 10 - Excellent. 131 out of 432 reviews" "
Rating 8 - Good. 176 out of 432 reviews" "
Rating 6 - Okay. 72 out of 432 reviews" "
Rating 4 - Poor. 41 out of 432 reviews" "
Rating 2 - Terrible. 12 out of 432 reviews" "

8.0/10

Cleanliness

8.2/10

Staff & service

7.6/10

Amenities

7.4/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

8/10 Good

Justin

Stayed 1 night in Mar 2024

10/10 Excellent

Dilys

Very nice hotel.
Stayed 2 nights in Feb 2024

10/10 Excellent

Isabel

Traveled with partner, Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly and helpful staff
Stayed 1 night in Feb 2024

8/10 Good

Beverly Ann

Traveled with partner
Liked: Cleanliness, staff & service
Noise from passing traffic, room smelt musky as we were in jasmine cottage & complementary dressing gowns & slippers would of been nice for when you visit the swimming pool & we couldnt open our window on one side of the room as a smokers ash tray was outside the window, food & staff we couldnt fault. Had a nice relaxing 2 day stay & would recommend it to my family & friends.
Stayed 2 nights in Aug 2023

8/10 Good

Charles

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2023

8/10 Good

Elizabeth

Stayed 2 nights in Jun 2023
Response from Newby Bridge Hotel on Jun 21, 2023
Thanks for your review

8/10 Good

Abi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2023
Response from Newby Bridge Hotel on Jun 21, 2023
Thanks for your review

10/10 Excellent

Timothy

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely old building, good food
Stayed 2 nights in Apr 2023
Response from j on May 5, 2023
Thank you for your lovely review,

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Yes, it was a pleasant stay
Evening meals are rather heavy and oily. Need more lighter food. Will appreciate to have more fish dish.
Stayed 2 nights in Apr 2023
Response from j on May 5, 2023
Thank you for your comments about the menu, we will pass these on to our chef, Many Thanks

8/10 Good

Gillian

Business traveler
Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Mar 2023
Response from j on May 5, 2023
Thank you

10/10 Excellent

Richard

Stayed 1 night in Jan 2023
Response from j on Jan 20, 2023
Thank you for your review score,

10/10 Excellent

Jeffrey

Stayed 1 night in Jan 2023
Response from j on Jan 6, 2023
Thank you for your review score,

2/10 Terrible

Carole

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Stayed 2 nights in Oct 2022
Response from j on Nov 5, 2022
We are very shocked by the low score, please contact the hotel directly to talk to one of our team

4/10 Poor

Gail

Traveled with partner
Disliked: Property conditions & facilities
Not quite what I was expecting considering the reviews I’d seen. Slightly dated and the leisure facility needs a revamp. Noises from the bar and stairwell through the night and early morning. Lights on outside the window coming through the curtains. Creeking bed and certainly not a silent night mattress. Cleaning in the bathroom needs attention. Staff were friendly and attentive.
Stayed 1 night in Oct 2022
Response from Newby Bridge Hotel on Dec 16, 2022
Thank you. As you are aware Expedia should have actioned your refund of 75. Kind Regards, Reception.

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent hottie and service. Food was very nice but a little bit over priced for what it was. Toilet flush needs improving
Stayed 2 nights in Oct 2022
Response from j on Oct 11, 2022
Thank you for your lovely review,

6/10 Okay

john

Traveled with partner
Second visit to Newby. Swimming pool cold and needs updating, bed too hard for us and we had a disturbed night due to hearing washing machines and tumble dryers. Food Ok. They have pods since last visit, maybe money could have been better spent updating current rooms and definitely leisure area. The raised grill stuck with old hazard tape in pool area trip hazard, in our opinion needs a make over.
Stayed 1 night in Oct 2022
Response from Newby Bridge Hotel on Oct 15, 2022
Thank you for your feedback.I am at a loss as to your comments re washing machines and tumble driers as we do not do laundry on site and the room you were in was nowhere near any machineryThe swimming pool and pool area has now been visited by the engineers and the technical issue has been rectified.We have had many guests comment on what a good night's sleep they had in that room.

6/10 Okay

Kayleigh, Pontyclun

Traveled with family
Liked: Cleanliness, staff & service
Lovely room, the addition of a fan to the rooms would be useful for the hotter days in the summer. Breakfast is very good!
Stayed 2 nights in Aug 2022
Response from j on Aug 30, 2022
Thank you for your review,

10/10 Excellent

Melike

Stayed 4 nights in Aug 2022
Response from J on Aug 22, 2022
Thank you

10/10 Excellent

Donna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Late birthday treat
Lovely hotel , with really freindly staff , room was clean and the bed was comfy. Complimentary tea tray was well stocked , plebty of fluffy towels and Complimentary toiletries. The food is of an excellent standard , highly recommend the roast dinner, and the roulade. Breakfast was great quality, plentiful with excellent choice, something for everyone.
Stayed 1 night in Aug 2022

4/10 Poor

Mark

Business traveler
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Room was hot, and I was asked to leave Restaurant.
I stayed 2 nights in the Newby Bridge Hotel, and decided to go for a meal last night in your pub eating area. The guy who actually served me at the bar was the same one who said "sit where you want" it was 6:30pm.. I decided on what I wanted to eat and was told I had to pay for it at the bar.. fair enough.. The homemade pie and chips arrived, it was nice, and I'd paid for 2 pints but said I'd have my 2nd after I've drunk my first, as it was warm.. After I'd finished my lunch and 1st drink one of the waitresses took my glass and I asked if I'd have to go to the bar or can my 2nd drink be served at the table. She went off to bring my pint.. As soon as she'd brought it she, with her next sentence, said, oh.. this table is booked for 7pm, there was no sign at the table saying this, you need to move, did you book? .. I told her the man said sit anywhere it ok, even though I'd only sat down at 6:38pm.. She sensed I wasn't happy and said I could sit nearer the bar.. "oh its OK, I'll take it to my room, and go somewhere else tomorrow, So I took my pint to my room.. I was not happy in the slightest.. Am I being unreasonable here? 22 minutes to eat my lunch and drink my 2 pints? Then get thrown out in front of the other customers?? The room (5) had no AC, and no fan, which made sleeping, on a hot night, difficult. I'm in the area until March 2023 and try to move around the area, but would not stay here again.
Stayed 2 nights in Jun 2022

4/10 Poor

Louise

Liked: Staff & service
Disliked: Property conditions & facilities
Hotel clean, but very dated. The room that we stayed in, the bed was lumpy and uncomfortable. Not wheelchair friendly, only one disabled room. No lift with some rooms having 2 flights of stairs to go up. Our room had steps going down to it. A ramp was provided for the first steps, but there was still a step to go down. Corridors narrow making access with a wheelchair difficult. However, on a positive note the staff were helpful and friendly, and did their best under the limitations.
Stayed 2 nights in May 2022
Response from j on Jun 12, 2022
Thank you very much for your review,

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2022
Response from j on Jun 12, 2022
Thank you

10/10 Excellent

Sam

Business traveler, Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities
Beautiful place with the friendliest of staff
Stayed 2 nights in May 2022
Response from j on Jun 12, 2022
Thank you

10/10 Excellent

Jared

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely place
Lovely hotel and staff, the people were really nice. We ate in the bar and the food was superb. We booked a superior room (room 7) which was spot on.
Stayed 1 night in May 2022
Response from j on Jun 12, 2022
Thank you for your lovely review

8/10 Good

Jill

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent food.
Lovely hotel in a convenient position. Staff were helpful. Food was excellent. Room was spacious and clean. The only problem was that the radiators made a lot of noise just after we arrived. A member of staff tried twice to remedy this before arranging a mov We would use this hotel again.e to another room.
Stayed 2 nights in May 2022
Response from j on May 16, 2022
Thank you for your review, we are sorry to hear about the pipes, but are happy we were able to move you,

8/10 Good

Nitin

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Garden and Bar in the hotel are stunning.
Stayed 2 nights in Apr 2022
Response from j on May 9, 2022
Thank you very much for your lovely comments

8/10 Good

Christopher

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
easy to find good friendly staff clean room good menu bar would return next year
Stayed 2 nights in Apr 2022
Response from j on Apr 12, 2022
Thank you for your review,

8/10 Good

Maureen

Traveled with partner, Traveled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
lovely hotel but very expensive for food & drink, wish i got a deal with breakfast included as it made our stay very expensive for a 2 day stay.
Stayed 2 nights in Mar 2022
Response from j on Mar 24, 2022
Thank you

2/10 Terrible

James

Traveled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Booked by mistake on expedia app on the same night as planned stay approx. 19:00hrs, we were trying to book the Swan. Contacted expedia minutes after mistaken booking, hotel would not respond, left a request with expedia, hotel refuse to provide refund, did not stay in hotel. We stayed in the Swan. Receptionist staff at the Swan used to work at Newby Bridge Hotel and said the cleanliness and overall hygiene was awful, never want to stay here. Disappointed they would not provide refund on this occasion and circumstances.
Stayed 1 night in Feb 2022
Response from Newby Bridge Hotel on Apr 6, 2022
Customer books a non-refundable room. Customer requests a refund on non-refundable room. Customer is politely told that unfortunately non-refundable rooms are non-refundable. Customer leaves a one star review stating they disliked the cleanliness, amenities, property condition and facilities of the hotel they didn’t stay at.

10/10 Excellent

Lisa

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2021
Response from j on Nov 8, 2021
Thank you

10/10 Excellent

Debbie

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2021
Response from j on Nov 2, 2021
Thank you

8/10 Good

Paul

Stayed 1 night in Oct 2021
Response from j on Nov 2, 2021
Thank you for your score

4/10 Poor

Tomasz

Traveled with family
Disliked: Cleanliness, property conditions & facilities
Overpriced and requires renovation
Very expensive and requires renovation. Prons: * friendly staff * nice rooms Cons: * mould in the bath * 'spa' facilities should be rebuilt from scratch * vent in the bathroom didn't seem to be ever cleaned
Stayed 4 nights in Oct 2021
Response from j on Nov 2, 2021
Thank you for your comments, we are very sorry about the bathroom, we will look in to this. Many Thanks

8/10 Good

Jo

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff and fun facilities. Good food good value.
Stayed 3 nights in Oct 2021
Response from j on Oct 12, 2021
Thank you

6/10 Okay

Steve

Traveled with partner
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
A rather average visit where the breakfast was over cooked and the beds completely worn out but the staff were lovely. The lady in charge of the restaurant was a star and a delight to deal with .the bar is full of character
Stayed 2 nights in Sep 2021
Response from j on Oct 12, 2021
Thank you very much for your review

10/10 Excellent

Daniel

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good accommodation
It’s a nice place, well worth the price.
Stayed 2 nights in Sep 2021
Response from j on Oct 12, 2021
Thank you for your review,

8/10 Good

Claire

Liked: Cleanliness, staff & service, room comfort
Well situated
Nice set up of bar, restaurant, and rooms. Rooms basic but tidy. Convenient location in area. Room would have benifited from a fridge.
Stayed 2 nights in Sep 2021
Response from J on Sep 29, 2021
Thank you for your review, Kind regards

6/10 Okay

Jacqueline

Traveled with family
Liked: Cleanliness, staff & service
Dinner was ok. Breakfast was really bad
Stayed 1 night in Sep 2021
Response from J on Sep 20, 2021
Thank you very much for your comments about the food, we are very sorry you didn't enjoy your meals.

10/10 Excellent

Ian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staff did everything to accommodate our short stay, including our dog. Very polite and helpful.
Stayed 1 night in Sep 2021
Response from J on Sep 7, 2021
Thank you for your lovely comments

6/10 Okay

Mira

Traveled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Dirty the radiators full of spider webs so was behind the chest of drawers the windows full of mould . The shower head stand broke we had to hold it by hand .Some of the staff very rude trying to say good morning no answer.The breakfast £12 per person owhich I think it’s a little bit to much and very poor choices .Over priced £130 per night!!
Stayed 2 nights in Aug 2021
Response from Newby Bridge Hotel on Sep 2, 2021
Thank you for taking the time to write this review. We apologise that we could not provide a fully enjoyable stay for yourselves during your visit, we will look into these matters at our next management meeting.

4/10 Poor

Nigel

Disliked: Staff & service
No receptionist on desk on arrival or most of the time during our stay which delayed us booking in, booking the pool etc. Food dismal! Buffet only. Poor quality. No vegetables!
Stayed 1 night in Aug 2021
Response from J on Aug 18, 2021
Thank you for your comments, we are very sorry you didn't have an enjoyable experience with us. We are very sorry about the food at the hotel.

8/10 Good

tina

Newby Bridge Hotel
The room was dated and the shower had no screen so we had to keep towels everywhere to stop the floor flooding . The price was high for the two night stay and didnt i nclude breakfast which was another €12 per person. The eveni ng meal was a buffet and the food was cold so we didnt eat there the second evening . The pool as nice but the cha ging room was dirty. We wouldnt stay again .
Stayed 2 nights in Aug 2021
Response from J on Aug 18, 2021
Thank you for your comments, we are very sorry you didn't have an enjoyable experience with us. We are very sorry about the food at the hotel.

4/10 Poor

Verified traveler

Disliked: Cleanliness, staff & service
Dirty room including squashed spider on the ceiling, dirty towels and sheets refolded and put back for use instead of changing although left on bath as requested. Food in garden restaurant undercooked and caused sickness. Dead flies and rubbish floating in swimming pool on first use of the day.
Stayed 2 nights in Aug 2021
Response from j on Aug 13, 2021
Thank you for your comments, we are sorry to hear you were unwell.

10/10 Excellent

Verified traveler

Traveled with partner
Excellent large room with Jacuzzi friendly efficient staff good food and this was reasonably priced very good value for price.
Stayed 4 nights in Aug 2021
Response from J on Aug 10, 2021
Thank you for your review,

6/10 Okay

Verified traveler

Traveled with partner
Liked: Amenities, property conditions & facilities
Disliked: Cleanliness
The property was ok value for money, our room was spacious and light. However, the furniture and fittings were a little worn-down and it was not very clean. The breakfast only offers a Full English (in standard, vegetarian and vegan) plus cereals, toast, jam and fruit. Service at breakfast was friendly but incredibly slow. Staff at the reception was helpful. Currently you are able to book 30 min slots at the pool, during which you have the facilities to yourself/your party. Parking is in front of the hotel and even though it was busy and tight, we were always able to find a spot.
Stayed 3 nights in Jul 2021
Response from j on Aug 6, 2021
Thank you for your review and comments.

8/10 Good

amanda

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Would return to different room
We loved the location to the river. Bus connection and setting. Our only complaint would be the temperature of the room. We were abpve the swimming pool whoch meant the room was heated with pipes innthe floor. With no aircon we asked for a fan but nothing came of that. The window was open 24hours. Then the kitchen fan could be heard constant. Shame as made sleeping uncomfortable. We would return but ask for different room
Stayed 3 nights in Jul 2021
Response from J on Aug 18, 2021
Thank you for your review.

8/10 Good

Rachel

Traveled with family
Liked: Room comfort
The rooms have been updated and are very nice. Food from the restaurant was also very nice when having an evening meal. The pool area hasn’t been updated in what seem like about 15 years and is quite shabby and unappealing. The “gym” is a room with 4 machines one which looked rusty and was being used a towel storage area. If you take the state of the gym out of the equation it’s a lovely hotel and fit for purpose as a comfortable place to stay while exploring the Lake District. Would stay again if the opportunity presented itself.
Stayed 2 nights in Jul 2021
Response from j on Aug 6, 2021
Thank you very much for your review, thank you for your comments about the pool, we will be addressing these.

6/10 Okay

Paul

Traveled with group
Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Room comfort below par
Standard of the room (single occupancy) was not very good: awful mattress and pillows, bed reading light below par, I had to put waste paper bin on the window sill in order to keep the sliding window open, no anti-slip floor mat, nor safety grab bar to help me step into the bath to have a shower (totally unacceptable for an octogenarian as I am).
Stayed 3 nights in Jul 2021
Response from J on Jul 25, 2021
Thank you for your feedback, we will be addressing the issues raised. Thank you fir letting us know.

4/10 Poor

Verified traveler

Traveled with family
Disliked: Staff & service, property conditions & facilities
It was dirty and the rooms dark and was a smell of sewage in the room when we went back late at night. Beds uncomfortable. Bathroom was clean and good products.
Stayed 1 night in Jul 2021
Response from J on Jul 25, 2021
Thank you for your feedback, we will address the issues raised. Thank you for bringing them to our attention.

8/10 Good

Mark

Stayed 1 night in Jul 2021