Ratings based on 93 Verified Reviews

They paid and stayed. We double-checked.
4.1 out of 5
94% of guests recommend
4.2 Room cleanliness
4.3 Service & staff
3.9 Room comfort
4.0 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Apr 2, 2015
We used this hotel en route to our holiday in Scotland and the whole family found it very comfortable
4 out of 5
Recommended
for Everyone
by A verified traveler

Good hotel great facilities

Posted Feb 25, 2015
Pros: The staff were helpful and pleasant. Room was spacious. Food was good.
My experience was a pleasant one. Found the hotel staff to be very helpful and pleasant.
5 out of 5
Recommended
for Families
by Janefrom Chester

Id definitely recommend!!

Posted Jan 6, 2015 on Hotels.com
Overall we had a fantastic time at this hotel. We went with our 21 month old daughter and all three of us had a fantastic time. The hotel is beautiful. The lobby, bar and restaurant are lovely and comfortable to sit and relax. The spa and swimming pool facilities were fantastic, I was particularly impressed with the dressing rooms. The bedroom was nice, the only issue was the bed was terribly warm. The restaurant was absolutely fantastic. It's expensive but 100% worth it. The steaks we had were honestly the best I've ever eaten. The only negative remark I have to make is that the staff could have been a bit more attentive and friendly. With the exception of one or two the staff seemed more interested in chatting amongst themselves than their customers. However, the staff in the spa were extremely friendly and took the time to stop and chat to our daughter. Again an overall excellent stay. To any potential customers, I'd definitely recommend. The
4 out of 5
Recommended
for Families
by Mfrom Otley

Xmas stay

Posted Jan 2, 2015 on Hotels.com
We enjoyed our family stay and the location was very good to stroll in to Penrith or visit the lakes, the swimming pool, jacuzzi and steam rooms were very good. The restaurant was very expensive for evening meals although breakfast was good.
3 out of 5
Recommended
for Couples
by michellefrom Tyne and Wear

Clean and comfortable

Posted Jan 1, 2015 on Hotels.com
Room was clean and comfortable although a little dated staff were helpful and friendly
4 out of 5
Recommended
for Getaway With Friends
by A verified traveler

Spa break

Posted Dec 15, 2014 on Hotels.com
Fantastic entrance, warm and welcoming with lovely open fire! Staff friendly and very helpful. The only thing that spoilt the stay was there was a function being held in the hotel and in the early hours I was awoken by drunken revellers both leaving the hotel as I was positioned above the entrance and also party goers returning to there rooms which led to a up restful sleep.
5 out of 5
Recommended
for Business Travelers
by Vineetfrom London

Top class

Posted Dec 4, 2014 on Hotels.com
Brilliant hotel with very good facilities. They provide top class products in rooms.
5 out of 5
Recommended
for Couples
by Ahmedfrom London

Top Spa - Must Go, Don't Miss out

Posted Nov 25, 2014 on Hotels.com
It was the perfect gateway, the service was top class, only minor issue,bar closes at 11pm for cash payer's as they cash up at 11, how ever if you place your credit card, you can have drinks all night long....
5 out of 5
Recommended
for Couples
by A verified traveler

Nice hotel

Posted Nov 2, 2014 on Hotels.com
Spa was fully booked when we arrived. Pool and gym were nice though
5 out of 5
Recommended
for Everyone
by A verified travelerfrom perthshire

Short family break

Posted Oct 24, 2014
We all really enjoyed our stay. Staff were superb. Food was beautiful & the children enjoyed the swimming pool although I don't think some of the other swimmers enjoyed children interrupting their length swimming! The room was a little small and storage was not quite enough for a family of 4 but honestly, I loved this hotel & we are definitely going back.