Ratings based on 99 Verified Reviews
They paid and stayed. We double-checked.
4.7 Room cleanliness
4.4 Service & staff
4.6 Room comfort
4.6 Hotel condition
They paid and stayed.
for Familiesby Miro from Buckinghamshire
Depends on which side of the lake you stayPosted Nov 8, 2013
Pros: If you have kids, there is a game room with slot machines, board games table tennis... - with seating area for adults and more in all one place.
We booked this lodge for our 10th wedding anniversary trip to the Lakes and it looked lovely on the web with 'all rooms looking out to the lake' and to enjoy our time without fixed 'breakfast' time. But the room we got was called 'studio' and situated at the back of the lake, faced to busy M6 and it was so noisy and unromantic. Plus our room was designed for disabled person and the bathroom had hoist/rails - probably very useful with someone who has disability but it looked hospital-like rather than our supposed to be 'romantic' get away! I wonder if it is because we booked with expedia's cheap offer? If rooms 'facing to the lake' is more expensive, they should have stated, we could have made different choice when booking our accommodation. I thought of asking to change the room with better view, but you know, after travelling for 5hours for two days-break, every moment is precious, you don't want to waste physical/emotional time raising issues to get the things we though we'd have. We made a choice to think of this room just as functional space and focused on visiting the beautiful lakes (40min to Windermere). I'd recommend anyone booking this place to check whether the room suit to your purpose, not expecting you would get what you see on the web (although, in my opinion it is the hotel's responsibility to provide what they say they would, but well that's life...!). It could be 'you pay what you get' experience rather than 'you get a good deal'!
Jan 10, 2013 by Diamond
We are sorry to read that you were disappointed with aspects of your recent stay at Pine Lake. Due to the size and layout of the resort, not all accommodation has a view of the lake, and we are extremely sorry if you were given cause to understand otherwise. The adapted/accessible apartments are generally reserved for guests who have limited mobility or use a wheelchair, and they will only be allocated to able-bodied guests in the event that they have not already been booked by a guest who needs the accessible facilities. This is not a common occurrence, and we are sorry that you do not appear to have been advised of this by the resort when you checked in. We will always be happy to try and source alternative accommodation if this is requested by our guests, although please be aware that whether it’s possible to do so will depend on the resort’s occupancy levels at the time. We really hope that this experience hasn’t dissuaded you from giving Pine Lake another try in the future, and we feel sure that if you do come back here, your next stay will exceed your expectations! Angela Gallagher Resort manager
for Familiesby Tanya
Comfortable 2 bedroom cottagePosted Oct 28, 2013
Pros: Comfortable beds and pillows, spacious accomodations
Location: Nice location on M6 and close to Lake District
Newly refurbished 2 bedroom cottage/cabin. The resort has an indoor pool, indoor play area, playground, lake, tennis courts, and mini-golf. We just stayed for one night, but it would make a great family break.
for Everyoneby A verified traveler
Excellent accommodation with fantastic views.Posted Aug 28, 2013
Pros: Location was perfect and accommodation was better than expected. Lodges all overlook the lake which was an added bonus.
Cons: Earlier check in times would be better. 4.00 pm is quite late.
Location: We only stayed there due to attending a family wedding which was close to the venue.
We booked a 2 bedroom lodge for an overnight stay as we were attending a wedding close by. Staff at Pine Lake went out of their way to ensure we could check in early (as a one off) so that we could get ready for the wedding. We had lunch on the terrace overlooking the lake on a fantastic sunny day. Accommodation was lovely, 2 bathrooms, coffee and tea supplied. Would definately come back and have a longer break at Pine Lakes Resort.
for Everyoneby Happy family from Scotland
Great Break.Posted Aug 21, 2013
Pros: It was very peaceful but still had plenty on site for the whole family to do.
Location: Location for us coming from Scotland was great. It was easy to find and not far from motorway.
Everything was very nice in our lodge. Staff very friendly. Would definitely visit again.
Jan 23, 2013 by Diamond
We’re delighted that you enjoyed your stay at Pine Lake – thank you for your review! We’re delighted that you’d like to return here for another visit, and we look forward to being of service to you again! Angela Gallagher Resort manager
for Everyoneby A verified traveler
Great getawayPosted Aug 7, 2013
Cons: Only one parking spot per lodge
Location: Picture perfect
Service at the desk was polite and helpful. There was only once parking spot per lodge but there was room nearby on the grass. The lodges were well kept and tidy and very well equiped. The cafe was nice and had lovely food avaliable.
for Couplesby MICHELLE from MANCHESTER
GREAT ALL ROUNDPosted Jul 30, 2013 on Hotels.com
VERY CLEAN & SPACIOUS & COMFORTABLE
for Everyoneby Paddy from Shenyang, Liaoning, China
Superb resort in Lancashire.Posted Jul 28, 2013
Cons: Nothing jumped out.
The staff couldn't have been more helpful. Cleanliness of our studio was first class.
Recommendedby Velma from Bolton
Something for everyonePosted Jul 26, 2013 on Hotels.com
We had three generations staying here at the same time and all loved it. The pool was clean and the Staff very helpful. We thought the boat ride was a bit dear at £5 a go but was well worth the money. We ALL enjoyed it and would do it again. The food was good and reasonably priced. Must admit we did not pay full price for the accommodation. All Staff very friendly and spoke and smiled when they saw us.
Jan 4, 2013 by Diamond
Thank you for sharing your recent experience here at Pine Lake Resort, we are glad you enjoyed your stay and the activities available. We look forward to seeing you again! Angela Gallagher Resort Manager
for Everyoneby A verified traveler
Good ResortPosted Jul 23, 2013
I booked 2 rooms at this resort,got a call from someone 2 days before my arrival to ask about any special requirements and I asked for both rooms facing the lake and I was being told that all the rooms in the resort are Lake facing,upon arrival I was being told that not all the rooms are lake facing,I was very annoyed that why at first place someone called me to ask for my special requirements? I was being given both the rooms facing the road,staff was very good and helpful,the place itself is very good apart from dog/duck poo around the resort smells and not helps in the beauty of the resort.
Jan 25, 2013 by Diamond
Thank you for your review – we’re really glad to read that you enjoyed your stay at Pine Lake! We’re sorry to read your concerns about the accommodation views, however. Please allow us to clarify that not all accommodation is lake-facing, and we’re very sorry that you seem to have been given some confusing information in this regard. While we will do everything we can to fulfil accommodation requests made by our guests, please be aware that we can never guarantee that we’ll be able to fulfil any given request, as this depends entirely on occupancy levels at the resort at the time of your stay. Dogs are not permitted on site at Pine Lake, and as such we would recommend that you report any concerns in this regard to the resort’s reception team. We’re sorry for the impression that this matter has given you. We really hope that these issues didn’t mar an otherwise enjoyable stay here, and we hope you’ll choose to return to Pine Lake again in the future. We’d love to see you again! Angela Gallagher Resort manager
for Everyoneby Stephen from London
Excellent Place to StayPosted Jul 22, 2013
Location: Brilliant for the Lakes
Excellent place to stay, for the Lakes , Lodges are comfortable and very clean