Ratings based on 13 Verified Reviews

They paid and stayed. We double-checked.
4.9 out of 5
100% of guests recommend
5.0 Room cleanliness
5.0 Service & staff
4.9 Room comfort
4.9 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jul 29, 2015
Buena pero carta de comida a la habitación muy limitada
5 out of 5
Recommended
for Everyone
by A verified traveler from mexico df

Debes estar min 3 noches en Cusco

Posted Jun 22, 2015
Lo mejor es su gente, excelente intalacion y superubicada Recomendable
Comment from Hotel Management
Jun 30, 2015 by Ximena, Hotel Management
Estimado desde mexico df, Muchas gracias por destacar a nuestros colaboradores, efectivamente son los que generan que Palacio Nazarenas sea encantador! Lo esperamos prontamente. Saludos cordiales, Ximena Luna Front Office Manager
5 out of 5
Recommended
for Getaway With Friends
by A verified traveler

Wonderful experience in Cusco

Posted Jan 11, 2015 on Hotels
Terrific property and staff.
Comment from Hotel Management
Jul 18, 2015 by Ximena, Hotel Management
Dear, Thank you for your comment. Best Regards, Ximena Luna Front Office Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from SP, Brasil

Hotel maravilhoso. Muito bem localizado.

Posted Sep 16, 2014
Simplesmente inesquecível. Recomendo sem medo. Perfeito .
Comment from Hotel Management
May 14, 2015 by Ximena, Hotel Management
Estimada Cristina, Gracias por comentar sobre su experiencia. Saludos cordiales, Ximena Luna Front Office Manager
5 out of 5
Recommended
by N. Arriola from Paris

Fantastic Experience

Posted Jul 22, 2014 on Hotels
Incredible place! The service staff are really curtoise, food is great, the only small detail was the coffe machine in the room, not easy to use. The room was really nice and comfortable.
Comment from Hotel Management
Jul 18, 2015 by Ximena, Hotel Management
Dear N. Arriola, Thank you very much for you review. Great to read that you had a lovely experience, I took note of your coffe machine comment. Best Regards, Ximena Luna Front Office Manager
5 out of 5
Recommended
for Everyone
by Grace and Max from West Australia

A World Apart

Posted May 8, 2014
Pros: Everything from location to food.
Cons: Nothing.
Location: The hotel was central and you could walk to main square for shopping and eateries.
This is the most beautiful hotel. Our room was huge and the bed was very comfortable. Everything was catered for even a heated floor in the huge bathroom. Quality toiletries provided, free soft drinks, coffee and snack food along with Pisco sour ingredients. Wish we could have stayed longer.
Comment from Hotel Management
May 14, 2015 by Ximena, Hotel Management
Dear Grace & Max, Thank you for taking the time to share your experience. We hope to have you back with us soon. With warmest regards, Ximena Luna Front Office Manager
5 out of 5
Recommended
by Jelle from Cape Town

Great hotel

Posted Apr 19, 2014 on Hotels
Everything perfect! Great location close to the main plaza.
Comment from Hotel Management
Jul 18, 2015 by Ximena, Hotel Management
Dear Jelle, Thank you for your comment. Best Regards, Ximena Luna Front Office Manager
5 out of 5
Recommended
for Couples
by michelle from brazil

Beautiful luxury hotel

Posted Jan 31, 2014
Pros: Everything
Location: Central to everything
I would highly recommend this hotel if you can afford to splurge, the staff are fantastic and so are the facilities. We stayed 3 nights on our way to machu pichu in late January and could not fault anything about this hotel, especially since they up graded us. We also ate at the hotel restaurant one night and the food was delicious and they very thoughtfully surprised us with a birthday dessert for my husband on the house.
Comment from Hotel Management
May 14, 2015 by Ximena, Hotel Management
Dear Michelle, A pleasure to read our contribution in your husband's birthday. Thank you for mentioning the people that made the experience truly memorable for you both. Warmest Regards, Ximena Luna Front Office Manager
5 out of 5
Recommended
for Everyone
by Liz from Montreal

Paradise in Cusco

Posted Aug 3, 2013
Pros: Royal treatment, pampered, personalized, luxurious, excellent location.
Cons: Only problem is not the hotel-it's getting used to the altitude. But the staff are eager to help, extra bottled water, oxygenated room, coca/mint tea
Palacio Nazarenas was a breath of fresh air (literally, they oxygenate the rooms!) after our trip began with gruelling flight delays and cancellations. The staff were attentive and helpful, the setting is breathtaking and they were excellent at helping with any symptoms of altitude sickness. They are more than happy to go the extra mile (one of our personal butlers ran all over town just to get my watch battery changed, I had only asked where I could get it done, but he was happy to do it for me) and they have excellent recommendations for where to eat and what to see. Pampered fabulous service, and also more than willing to leave you alone if you just want to hang out at the outdoor pool (though they will serve you drinks poolside - water, tea, anything). They were also happy to arrange transport to and from the airport so no stress about finding a taxi. I emailed before we left and everything was taken care of. My only regret is that we weren't there longer!
5 out of 5
Recommended
for Families
by Bob and Mila from McKinney, Texas

Nicest hotel in Peru!

Posted Jul 14, 2013 on Hotels
We loved this hotel. We stayed at only 5 star properties the entire trip to Peru, and this was a notch above all the others. The Hotel Monasterio, next door and another Orient Express property, was nice, but not as modernized as this one from an amenities standpoint. If you are on the fence with these two, service and food are outstanding at both hotels, but the rooms at Palacio Nazarenas are unquestionably a notch above. Location is perfect- best area in Cuzco, about 15-20 minutes from the airport.