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Reviews of Palacio Nazarenas, A Belmond Hotel, Cusco

5 out of 5
Palacio Nazarenas, A Belmond Hotel, Cusco
Calle Plazoleta Nazarenas 223, Cusco, Cusco

Reviews

10

Exceptional

Rating 10 - Excellent. 69 out of 70 reviews" "
Rating 8 - Good. 1 out of 70 reviews" "
Rating 6 - Okay. 0 out of 70 reviews" "
Rating 4 - Poor. 0 out of 70 reviews" "
Rating 2 - Terrible. 0 out of 70 reviews" "

10/10

Cleanliness

10/10

Staff & service

10/10

Amenities

10/10

Property conditions & facilities

10/10

Eco-friendliness

Reviews

10/10 Excellent

Kelly

Traveled with family
Liked: Cleanliness, property conditions & facilities
I loved this hotel. So enjoyed the pisco sour tutorial!
Stayed 1 night in Sep 2023
Response from The Management on Sep 15, 2023
Dear KellyGreetings from Palacio Nazarenas.I really appreciate that you have taken the time to write this beautiful review, we hope to have you once again in the very near future or that you can visit us in any of our properties around the world.Sincerely yours

10/10 Excellent

RICHARD

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Peaceful and impeccable grounds and unsurpassed service Unexpected luxury in middle of Cuzco. Walking distance to shopping. Superb dining at hotel and at sister hotel Monesterio right next door. Can’t go wrong! Stayed here before traveling out to Machu Picchu. Hotel is a relaxing vacation in and of itself.
Stayed 1 night in Sep 2023
Response from The Management. on Sep 9, 2023
Dear RichardGreetings from Palacio Nazarenas A Belmond Hotel, Cusco.Thank you for your comment, for us it was a pleasure that you stayed at our property, we are glad to know that the service, attention and special care of our team has been memorable during your stay.Thank you again for sharing with us this unforgettable trip in our magical city. We'd love for you to visit again or enjoy the Belmond experience at another of our properties in the near future.Best Regards.

10/10 Excellent

Ben

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best hotel ever
I have stayed at 5 star hotels all over the world. This is not a new hotel but was probably over 200 years old. The hotel has been updated to modern standards in every aspect. Their attention to detail is the best I have ever seen. Ask for something, there is someone willing to get what you need In a matter of 2-3 minutes. The rooms are large, comfortable and clean. This is the best hotel I have ever stayed in! In fact we will be hotel guest again in a few Days.
Stayed 2 nights in Jul 2023
Response from The Management on Jul 12, 2023
Dear BenGreetings from Palacio Nazarenas A Belmond Hotel, Cusco.It is a real pleasure to be able to read in these lines your experience with us and that your stay in our property has lived up to your expectations.We invite you to continue being part of these unique Belmond experiences around the world.Best Regards.

10/10 Excellent

Nick

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very relaxing hotel, excellent service and a great location. Perfect place to recover for a few days after a week of high altitude hiking interspersed with sleeping in a tent!
Stayed 2 nights in Jun 2023
Response from Mauricio Valencia, Front Office Manager on Jun 18, 2023
Dear NickGreetings from Palacio Nazarenas A Belmond Hotel, Cusco.Thank you for your comment, for us it was a pleasure that you stayed at our property, we are glad to know that the service, attention and special care of our team has been memorable during your stay.Thank you again for sharing with us this unforgettable trip in our magical city. We'd love for you to visit again or enjoy the Belmond experience at another of our properties in the near future.Best Regards.

10/10 Excellent

Sicheng

Liked: Cleanliness, staff & service, property conditions & facilities
I love this place so much. Every staff is kind, makes you feel like home. Special thanks to Jhontan for meeting our requirements and helping us carry our luggage to another hotel; thanks Saul for teaching us how to make pisco sour. I hope I can go back to this place in the future.
Stayed 2 nights in Jun 2023
Response from Mauricio Valencia, Front Office Manager on Jun 18, 2023
Dear Guest.Greetings from Palacio Nazarenas A Belmond Hotel, Cusco.Thank you for your kind comment, for us it was a real pleasure that you stayed with us in our property, we are glad to know that the service provided by our team was up to your expectations, especially the service provided by Jhonatan & Saul.Thank you again for choose Palacio Nazarenas for your stay. We'd love to have you visit us again, or any other Belmond property in the near future.Best Regards.

10/10 Excellent

Reagan

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Incredible staff and our stay was perfect. The place was clean, safe and beautiful! We enjoyed every moment from the room, dining and spa. The staff was incredibly attentive to every need, Omar, Daniel, Edgar, Sheyla and the gentleman who checked us in and helped with our daily arrangements/trips. The entire staff was perfect!
Stayed 5 nights in May 2023
Response from The Management on May 29, 2023
Dear ReaganGrettings from Palacio Nazarenas A Belmond Hotel, Cusco.We are happy that your stay has lived up to your expectations and that the attention of our team was to your complete satisfaction.

10/10 Excellent

Eddie

Stayed 1 night in Sep 2022
Response from Mauricio Valencia / Front Office Manager on Sep 13, 2022
Dear EddieGreetings from Palacio Nazarenas A Belmond Hotel, Cusco.Thank you for your feed back, for us it was a pleasure that you stayed at our property, we are glad to know that the service, attention and special care of our team has been memorable during your stay.Thank you again for sharing with us this unforgettable trip in our magical city. We'd love for you to visit again or enjoy the Belmond experience at another of our properties in the near future.Best Regards.

10/10 Excellent

Heather

Stayed 1 night in Aug 2022
Response from Mauricio Valencia / Front Office Manager on Aug 15, 2022
Dear Guest. Thank you very much for your rating, it is very comforting to know that our service lived up to your expectations. Best Regards.

10/10 Excellent

Matthew

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent location and beautiful hotel, room is big and spacious, hotel staff are friendly and welcoming. I would recommend this hotel to anyone staying for business or just a holiday, it’s definitely 5 stars.
Stayed 2 nights in Sep 2021
Response from The Management on Oct 3, 2021
Dear Matthew. We are very grateful for your comment. We hope to continue being your preference. Best Regards.

10/10 Excellent

Joanna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Manifique!
We got upgraded to a suite. It was perfect!
Stayed 3 nights in Mar 2020
Response from The Management. on Mar 12, 2020
Dear Joanna. Grettings from Belmond Palacio Nazarenas. I want to thank you for your comment and your excellent score.

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
I have stayed at many hotels around the world and this has been the best experience I have ever received in term of service and attentiveness of the staff I would have no hesitation in recommending this hotel
Stayed 2 nights in Nov 2019
Response from The Management. on Nov 11, 2019
Dear Guest. Grettings from Belmond Palacio Nazarenas. We are proud of the words you give us, I am glad that your stay with us has been memorable, we will continue to strive to have consistency over time in our service

10/10 Excellent

Clementine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Outstanding stay
The instant we got to Belmond Palacio Nazarenas we knew we should have booked more nights. It is the best hotel we've ever stayed at. We were greeted with some delicious tea and cookies, and then showed to our room. We had been upgraded to a bigger suite. The room itself was beautiful, as well as the bathroom with separate toilet, shower, and a huge bathtub. We also had a balcony overlooking a beautiful courtyard. We then settled in and had the complimentary pisco sour lesson in our room with our wonderful butler Victor. When I mentioned I would love to try some Peruvian fruits, he brought a tray of multiple local fruits so I could try them all in our room! Rooms also include complimentary pisco, rum, espresso, and a free stocked minibar and snacks. The swimming pool is outrageously beautiful. The breakfast buffet was stunning and delicious. You can also use the steam room at the spa for free. We were almost crying as we packed our suitcases... Can't wait to visit another Belmond hotel on our next vacation.
Stayed 1 night in Oct 2019
Response from The Management. on Oct 8, 2019
Dear Guest. Thank you very much for such a nice comment, we hope you continue to be part of our Belmond world and can visit another of our properties around the world.

10/10 Excellent

Nancy, Seattle

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel grounds are amazing. Beautiful, quiet and private pool and courtyards.
Stayed 1 night in Aug 2019
Response from The Management on Aug 22, 2019
Dear Guest. Thank you very much for your kind comment, we hope to have you soon with us. Thanks for your preference.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Jun 2019
Response from The Management on Jun 20, 2019
Dear Guest Thank you very much for your preference, and we are delighted that your stay has been memorable

10/10 Excellent

Jan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2019
Response from The Management on May 26, 2019
Dear Guest I want to thank you for your preference and for your valuable score.

10/10 Excellent

Anthony

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Recommeneded
Amazing place with exceptional service. We have stayed at many top hotels in the world and this is as good as it gets.
Stayed 2 nights in Apr 2019
Response from The Management on May 8, 2019
Dear Guest. Thank you very much for such a nice comment.

10/10 Excellent

Verified traveler

Stayed 1 night in Apr 2019
Response from The Management on Apr 9, 2019
Dear Guest. Grettings from Belmond Palacio Nazarenas. We are very grateful for the good score that you give us in your comment. I hope to continue being your preference.

10/10 Excellent

Christine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay in Cusco
Wonderfully gracious hotel and staff. We stayed in the newer wing facing the pool so we didn't have any of the lovely views of Cusco, but it was also quiet and close to the restaurant for breakfast. Also great to take a dip in the pool and hop back to our room. Great location in Cusco and very helpful staff. We stayed 5 days.
Stayed 4 nights in Nov 2018
Response from The Management on Dec 25, 2018
Dear Christine. Greetinngs from Belmond Palacio Nazarenas. Thank you for your nice comment, we hope to have you soon with us in our wonderful city of Cusco.

10/10 Excellent

DrM, London

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Simple fabulous ! Can't wait to return we were sad to leave.
Stayed 1 night in Nov 2018
Response from Hotel Management on Nov 27, 2018
Dear DrM, I sincerely thank you, on behalf of our hotel and staff, for the wonderful review and the time you took to write it. We are all happy to know you enjoyed your stay and will be a pleasure to assit you if you visit us back in the future. Best Regards, Arturo Schwarz General Manager

10/10 Excellent

Charlotte

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing experience in Cuzco
We absolutely kicked our stay in Palacio Nazarenas. The service was amazing, the spa a dream, the place full of charm and history, the room very spacious. The only regret was the AC placed just on the top of the bed.
Stayed 1 night in Oct 2018
Response from The Management on Oct 27, 2018
Dear Charlotte, thank you very much for your nice comment and your time, your opinion is very helpful for us, we will disscused with our manteinance team to check the options we have to make our rooms more confortable for our guests.

10/10 Excellent

FamilyGuy, Newport Beach, CA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The rooms are spectacular and staff is amazing. We really enjoy the breakfast.
Stayed 3 nights in Oct 2018
Response from The Management on Oct 27, 2018
Dear FamilyGuy, thank you very much for taking your time with such a nice feedback, we are all glad to know that you enjoyed your stay, we will keep doing our best and improve our service.

10/10 Excellent

Lona, Laguna Hills, CA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
One of the most amazing and historic hotels I’ve ever stayed at.
Stayed 3 nights in Oct 2018
Response from Hotel Management on Oct 10, 2018
Dear Lona, Thank you very much for your review, Cusco is a city full of culture and history and we are proud to be part of it, it was a pleasure to have you with us.

10/10 Excellent

MICHAEL

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Unbelievable service
This hotel has so much charm and exceptional standards.
Stayed 1 night in Sep 2018
Response from The Management. on Sep 27, 2018
Dear Guest: We are very grateful for your comment, we hope to continue being your preference.

10/10 Excellent

ms hina

Was a brilliant experience. Couldn’t fault the hotel or our stay there
Stayed 1 night in Sep 2018
Response from The management. on Sep 12, 2018
Dear Guest. Thank you very much for your comment it is very gratifying to know that your stay in our property was to your liking.

10/10 Excellent

Guy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent hotel!!
This hotel is fantastic from the beautiful rooms to the ever attentive staff. We stayed for four nights in total in 2 different rooms; both were beautifully decorated and exceedingly comfortable. The hotel excels at providing delightful treats like free delicious rum and pisco in the rooms and illy coffee machines. The breakfast is fantastic, and so are the pisco sours in the bar! You definitely pay for the privelege, but it feels worth it. The hotel is also perfectly located near to the main square and Sacsayhuman ruins.
Stayed 1 night in Aug 2018
Response from The Management. on Aug 22, 2018
Dear Guest. Thank you very much for such a nice comment, we are delighted that your stay with us has been fantastic. We hope to continue being your preference.

10/10 Excellent

Amber, Austin, TX

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful hotel and most hospitable staff. Best hotel we have stayed at!
Stayed 2 nights in Jul 2018
Response from The Management. on Aug 4, 2018
Dear Guest. Thank you very much for your comment, we will work to continue being your preference.

10/10 Excellent

Bear, Pittsburgh

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent hotel in Cusco
I chose this hotel as a place to hangout in Cusco for a few days to get acclimated to the altitude before extensive hiking. My decision was based on online reviews. I was so impressed with the hotel in every way. We had a gorgeous room with excellent amenities. The service was 5 start top to bottom. We thoroughly enjoyed the bar and restaurant. The food was very good and the staff was excellent. We took most of our meals outside next to the beautiful heated pool. The location is quite good with easy walking to many desirable sights and restaurants. We were there during the sun festival in June celebrating the Winter Solstice which was also a great time to be in the city. I can not imagine you could do much better in Cusco than this beautiful hotel.
Stayed 2 nights in Jun 2018
Response from The Management. on Jul 3, 2018
Dear Guest. Thank you very much for this nice comment about our property and that you have been able to enjoy our service and your days in Cusco with us.

10/10 Excellent

Lajoliechatte, New York

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
World Class Luxury
The Belmond Palacio Nazarenas is the epitome of first class lodging in Cusco, Peru. When landing in a city such as this where you need to acclimate for the first day to the high altitude, there’s no better way than loungin in style at their hotel. They’ll provide you with fresh cups of coca tea, and a first class service throughout the day, whether you want dine in room services or a private pisco presentation. And don’t forget the 9 o clock late night chocolate calls and bed warmers! The rooms are spectacular, and oxygen enriched to ensure you are as comfortable as possible. The grounds themself are gorgeous and it’s hard to want to leave the hotel. Overall if you are looking for a comfortable stay afternoon hours of exploring Cusco and the surrounding area, look no further.
Stayed 2 nights in May 2018
Response from Front Office Manager on Jun 3, 2018
Dear Guest. It is a pleasure to know that all our details have been to your liking, for that we work every day to create unforgettable experiences, in which we can reflect the warmth of Belmond in Peru.

10/10 Excellent

Gaspar , México

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Is a very nice hotel, beautiful and history Palace
Stayed 2 nights in May 2018
Response from The management. on May 15, 2018
Dear Guest: Greetings from Belmond Palacio Nazarenas. Thank you very much for your nice comment, we are delighted that you liked our property.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A beautiful hotel in the heart of Cusco! We loved our stay and I highly recommend this 5 star hotel to all!
Stayed 1 night in Apr 2018
Response from Front Office Manager on Apr 12, 2018
Dear guest Thank you very much for your comment we hope that we continue being your preference.

10/10 Excellent

Marcin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Absolutely gem. Amazing property.
Wonderful hotel. What I can say - everything was perfect. Hotel, room, staff, fabulous breakfast. Crazy expense but the best experience we had in South America.
Stayed 2 nights in Jan 2018
Response from Mauricio Valencia on Jan 24, 2018
Dear Marcin It is really extraordinary to hear that everything was to your liking on our property, we hope to have you again soon with us again

10/10 Excellent

Christopher , New York City

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing experience
This is one of the chicest, most sophisticated hotels in the world. The service was 6 star. Could not say one bad word about this magical place.
Stayed 2 nights in Dec 2017
Response from Arturo Schwarz on Dec 18, 2017
Dear Christoper Thank you very much for your nice words, makes us strive more and more to provide a better service, we hope to have it again soon with us

10/10 Excellent

Yelena, Annapolis, MD

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Oxygen
Excellent everything, but the oxygen in the room made a real difference for me!
Stayed 2 nights in Sep 2017

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
excellent hotel and service
definitely one of the best hotels we have stayed in everything was perfect from the checkin to the check out.
Response from Ximena Luna on Oct 25, 2016
Dear Anonymous, Words like Best & Perfect give us lots of proud! Thank you very much and for commenting. Warmest Regards, Ximena Luna Room Division Manager

10/10 Excellent

David, US

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent top to bottom
5 star rating one of these best hotels ever traveled
Response from Ximena Luna on Oct 25, 2016
Dear David, Thank you very much for the rating and your comment. Hope you come back soon! Best Regards, Ximena Luna Room Division Manager

10/10 Excellent

Todd, Vancouver

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best Hotel in Cusco with some nice surprises
This could be the best service I have had in my life, even relative to luxury chains such as the Four Seasons. We picked it because it was ranked #1 on T.A., and it did not disappoint. In additional to being a fantastic suite in a great, central location, the hotel provided many additional unexpected treats like a free mini bar stocked daily, plus a free private bar stocked with Pisco and Rum, take what you like. There were a number of other nice surprises as well. The only room for improvement, in my opinion, is that a lot of the optional services or features, such as the restaurants, were very expensive. Given that we were there in the off season and had the place almost to ourselves, the hotel would have got more of our money by lowering prices slightly... There are many exceptional restaurants nearby that were half or less the price. The included breakfast was different, interesting, and of exceptional quality; their restaurant is good. But this is a hotel review, not a restaurant price review. We really did not want to leave the hotel, ever. Book this place, then decide for yourself if the restaurant is too pricey and eat elsewhere... or call me a cheapskate and enjoy it.
Response from General Manager on Oct 25, 2016
Dear Vancouver, Thank you for commenting, very interesting. As with all your praises, you are absolutely right on the suggestions on the restaurant, and I can assure you we have taken steps to fix it and correct our prices. Truly appreciated and as always, this kind of feedback only makes us better. With our very best regards, Ximena Luna Room Division Manager

10/10 Excellent

Mohannad, Laguna Beach

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awesome!
Spent two lovely days pampered by courteous staff. Beautiful property and grounds. Breakfast with a harp player. Beautiful historic church on the property.

10/10 Excellent

USA travellers , Wayne,NJ

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful gemstone
Absolutely beautiful hotel in the middle of Cuzco. Great staff very spacious rooms and truly gourmet restaurant . Will recommend for anyone who is planning to visit this high altitude town.

10/10 Excellent

Gary, Toronto, Canada

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful hotel in the centre of old Cusco
We have stayed in wonderful hotels around the world and the Belmond Palacio Nazarenas ranks with the best. We were travelling with our children and 11 month old grandson (7 of us) and the staff to a person were the friendliest and most helpful we have ever encountered. They were warm and knowledgeable and any requests were dealt with immediately and efficiently. We had suites which were spacious, spotless and modern. The hotel is well located in the centre of old Cusco and is an easy walk to many attractions. The food at the hotel was also excellent - fresh and delicious. The pool area is quiet and perfectly maintained. Easily among the finest hotels we have ever stayed in for an all round experience.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful experience in Cusco
Terrific property and staff.
Response from Ximena on Jul 18, 2015
Dear, Thank you for your comment. Best Regards, Ximena Luna Front Office Manager

10/10 Excellent

N. Arriola, Paris

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic Experience
Incredible place! The service staff are really curtoise, food is great, the only small detail was the coffe machine in the room, not easy to use. The room was really nice and comfortable.
Response from Ximena on Jul 18, 2015
Dear N. Arriola, Thank you very much for you review. Great to read that you had a lovely experience, I took note of your coffe machine comment. Best Regards, Ximena Luna Front Office Manager

10/10 Excellent

Grace and Max, Bunbury

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A World Apart
This is the most beautiful hotel. Our room was huge and the bed was very comfortable. Everything was catered for even a heated floor in the huge bathroom. Quality toiletries provided, free soft drinks, coffee and snack food along with Pisco sour ingredients. Wish we could have stayed longer.
Response from Ximena on May 14, 2015
Dear Grace & Max, Thank you for taking the time to share your experience. We hope to have you back with us soon. With warmest regards, Ximena Luna Front Office Manager

10/10 Excellent

Jelle, Cape Town

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel
Everything perfect! Great location close to the main plaza.
Response from Ximena on Jul 18, 2015
Dear Jelle, Thank you for your comment. Best Regards, Ximena Luna Front Office Manager

10/10 Excellent

michelle, greece

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful luxury hotel
I would highly recommend this hotel if you can afford to splurge, the staff are fantastic and so are the facilities. We stayed 3 nights on our way to machu pichu in late January and could not fault anything about this hotel, especially since they up graded us. We also ate at the hotel restaurant one night and the food was delicious and they very thoughtfully surprised us with a birthday dessert for my husband on the house.
Response from Ximena on May 14, 2015
Dear Michelle, A pleasure to read our contribution in your husband's birthday. Thank you for mentioning the people that made the experience truly memorable for you both. Warmest Regards, Ximena Luna Front Office Manager

10/10 Excellent

Liz, Montreal

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Paradise in Cusco
Palacio Nazarenas was a breath of fresh air (literally, they oxygenate the rooms!) after our trip began with gruelling flight delays and cancellations. The staff were attentive and helpful, the setting is breathtaking and they were excellent at helping with any symptoms of altitude sickness. They are more than happy to go the extra mile (one of our personal butlers ran all over town just to get my watch battery changed, I had only asked where I could get it done, but he was happy to do it for me) and they have excellent recommendations for where to eat and what to see. Pampered fabulous service, and also more than willing to leave you alone if you just want to hang out at the outdoor pool (though they will serve you drinks poolside - water, tea, anything). They were also happy to arrange transport to and from the airport so no stress about finding a taxi. I emailed before we left and everything was taken care of. My only regret is that we weren't there longer!

10/10 Excellent

Bob and Mila, McKinney, Texas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nicest hotel in Peru!
We loved this hotel. We stayed at only 5 star properties the entire trip to Peru, and this was a notch above all the others. The Hotel Monasterio, next door and another Orient Express property, was nice, but not as modernized as this one from an amenities standpoint. If you are on the fence with these two, service and food are outstanding at both hotels, but the rooms at Palacio Nazarenas are unquestionably a notch above. Location is perfect- best area in Cuzco, about 15-20 minutes from the airport.

10/10 Excellent

Glenn, Miami

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
AMAZING SERVICE GREAT LOCATION!!!!!!
It was top notch. I have stayed at several of the finest hotels in the world and this one of the best!!!!!

10/10 Excellent

Christa Jarava

Liked: Cleanliness, staff & service, room comfort
Beautiful place, great location
The room is beautifully decorated, the bathroom is all luxury with heated marble floors two separate sinks, separate jacuzzi and huge shower. Butler for your room, staff is very attentive, great location. If you enjoy good accommodations, luxury and good service this is the place to stay in Cuzco. 100% satisfaction

10/10 Excellent

Corinne, UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wow, this is the hotel to visit!
Wow! This hotel is simply amazing. It's a fantastic experience. The service is very good and it is clear that staff have been well trained. Attention to detail and personal attention and care for the client is second to none. The rooms and hotel surroundings were beautiful. The staff, from the cleaners to the butler and manager, were all friendly and caring, but professional. The added extras, surprise gifts and surroundings were perfect. The restaurant was fabulous. Some might say there is a limited choice as currently there are 2 tasting menus to choose from, a vegetarian and a meat and fish menu. Each has 5 courses. By focusing on delivering only 2 menus, the staff are able to create a truly magnificent experience for the diner. The chef came out to explain every dish to us and all ingredients were sourced locally and inspired by Peruvian cuisine and life (they were all unique and delicious). The buffet breakfast too was lovely. Calling this a buffet, I think, undersold what it really was. While a selection of cold dishes were presented, these were brought to our own table and were presented by staff and accompanied by explanations. An a la carte menu was also available and the originality of the food served made this a truly exquisite experience.

10/10 Excellent

Yadira

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Un hermoso hotel que tiene un servicio excelente
Stayed 1 night in Dec 2023
Response from The Management. on Feb 8, 2024
Estimada Yadira.Saludos desde Palacio Nazarenas A Belmond Hotel, Cusco.Agradecerle por su amable comentario, para nosotros fue un verdadero placer haberla tenido con nosotros, es muy agradable leer y saber que el servicio brindado por nuestro equipo estuvo a la altura de sus expectativas.Reiterarle mi agradecimiento por haber elegido Palacio Nazarenas para su estancia en nuestra ciudad. Estaremos encantados de recibirla nuevamente, y vivir una nueva experiencia Belmond en nuestra propiedad en un futuro próximo.Saludos Cordiales.