Reception

Reviews of Hospedaje Keros Bed & Breakfast

2.5 out of 5
Hospedaje Keros Bed & Breakfast
Av. Industrial I-21 Santiago, Cusco, Cusco

Reviews

7.0

Good

Rating 10 - Excellent. 6 out of 20 reviews" "
Rating 8 - Good. 6 out of 20 reviews" "
Rating 6 - Okay. 4 out of 20 reviews" "
Rating 4 - Poor. 0 out of 20 reviews" "
Rating 2 - Terrible. 4 out of 20 reviews" "

7.6/10

Cleanliness

7.4/10

Staff & service

6.6/10

Property conditions & facilities

Reviews

8/10 Good

Verified traveler

Liked: Cleanliness, property conditions & facilities
The hotel is well situated in the city of Cusco. The room was clean and bathroom very efficient. Hot water was provided, however it was difficult to temper the water. The room was on the upper level and did not have heat. I slept with my coat and hat on as the temperature does drop to 36 Fahrenheit at night. I ended up staying an extra night. Check out was very painful. I needed to do get my change and processed to the airport. It took me over 30 minutes to rectify at the bar.
Stayed 3 nights in Jul 2019
Response from Keros on Aug 14, 2019
Gracias por su comentario que para nosotros es muy valioso para seguir mejorando, muchas felicidades. Saludos Hospedaje Keros

8/10 Good

JUAN

Liked: Room comfort
manager and staff very helpful , employer EMILY very nice person
Stayed 2 nights in Jul 2018
Response from Keros on Sep 5, 2018
gracias por su comentartio, cuando guste estamos para servirlo. Saludos cordiales. Hospedaje keros

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2017

8/10 Good

Nadine

Liked: Cleanliness, staff & service, room comfort
Clean room, great location for bus terminal
I booked this hotel last minute due to our bus leaving at 10 pm which is located a block away from the hotel. The hostel is in a family home which is secured. Area is a bit sketchy and noisy but we felt safe. We stayed on the 4th floor, room was basic however really clean! We had issue with the bathroom shower. Water would be too hot or warm- it was not steady. I would say here again for a night and because it was easy to access the bus terminal. It is located maybe 10-15 minutes from plaza de armas in Cuzco.
Stayed 1 night in May 2017

2/10 Terrible

Michael, US

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Do not stay here
Do not stay here. Down a dark alley far from the center.

10/10 Excellent

Mary Elizabeth, Dublin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
My stay at Keros.
I really enjoyed my stay in this Hotel. The staff were very friendly and helpful and really made you feel at home. I would highly recommend this hotel to other travellers.

10/10 Excellent

Jorge, Costa Rica

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice rooms
They provide airport pickup. Nice setting. Tea welcome with some snacks. Friend people willing to help and let you know Cusco. Room clean with breakfast every morning. Transfer to Urubamba was helpful with a modest fee.

6/10 Okay

Verified traveler

Liked: Staff & service, room comfort
Disliked: Property conditions & facilities
Great hot water pressure, good wifi connection, and quiet rooms
Great for the price. Excellent wifi connection in the rooms, great hot water pressure, quiet room, and very kind and helpful staff.

8/10 Good

Amber, Tauranga, New Zealand

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
friendly staff
Staff was very friendly and helpful, and the room was basic but meet all our needs

10/10 Excellent

Matt, Miami, FL.

Liked: Cleanliness, staff & service, room comfort
GREAT SERVICE & HONEST STAFF!
The hotel is really a hostal, which means a family lives and administers the hotel (hostal). The hotel is close to two bus stations & the airport. The neighborhood is not nice, but the locals are very friendly. The staff was GREAT! The staff made sure we had everything we needed...information about the city of Cuzco, taxi, food, etc. The price is excellent, but more important was the way the staff treated us as guests.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service
Kind, family-owned B&B
It is not anywhere close to the main plaza of Cusco. Hotels.com gave me the wrong map location by confusing it with another Keros. I wouldn't visit any of the areas near the B&B, but you can easily get a cab from outside to the main parts of town for 5 nuevos soles.

6/10 Okay

Sarah

Hôtel de passage en cas de nécessité.
A réserver en cas de dépannage si rien d autres de disponible. Hôtel correspond plus au standard local péruvien. Alentour inintéressant. Néanmoins, le Personnel est aimable et serviable.
Stayed 2 nights in Aug 2019
Response from keros on Aug 14, 2019
Gracias por su comentario, el cual nos ayuda a seguir mejorando. Muchas felicidades. Saludos cordiales.

8/10 Good

Mireille

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2018
Response from Hospedaje Keros on Oct 26, 2018
Gracias por su calificación, cuando guste estamos para servirlos. Saludos cordiales. Hospedaje Keros

2/10 Terrible

Jordi, Barcelona

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
They lie to you in various ways
The hotel manager ripped us off with the tourist services he sold us. I recommend not go to this hotel. If you go, when they offer you tourist services, never hire them, they will charge you too much and then nothing works, they lie to you in various ways and you waste your time. You are warned.
Stayed 1 night in Jul 2017
Response from Administración on Sep 20, 2017
Estimado Jordi, lamentamos que en esta página haga un comentario sobre sus servicios turísticos que no tienen q ver con el alojamiento...el servicio turístico que ud. eligió no está dado por nosotros pero si por agencia que recomendamos y ellos nos dijeron que por la temporada alta en la que llegaron se les ayudó incluso les dieron traslados gratis, de todos modos su comentario perjudica nuestro servicio de alojamiento. Gracias por su comprensión

2/10 Terrible

Jordi, Barcelona

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
They deceived us with the tourist services
The hotel manager ripped us off with the tourist services he sold us. I recommend not go to this hotel. If you go, when they offer you tourist services, never hire them, they will charge you too much and then nothing works, they lie to you in various ways and you waste your time. You are warned.
Stayed 2 nights in Jul 2017
Response from Administración on Sep 20, 2017
Sr. Jordi, al consultar a la agencia que les brindó el servicio nos dijeron que les brindaron toda la información e incluso les dieron facilidades ya que por la temporada alta en la que llegaron todo se satura en cuanto a servicios turísticos, sin embargo lamentamos que haga este comentario en nuestra página del alojamiento. Gracias por su comprensión.

10/10 Excellent

Julio

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lugar grato y muy familiar.
fue una grata estancia, lo que implico quedarme días adicionales.

6/10 Okay

Pierre, Paris

Liked: Cleanliness, staff & service
Bien, mais...
Hôtel tout à fait correct pour le prix, services de qualité, mais... Il y a deux points noirs : - l'hôtel n'est pas localisé à l'endroit indiqué par Hotels.com - plus grave, l'accueil a été entaché de malversations : erreur grossière sur le total dû, commission de 10% pour le paiement par Visa Premier... Soyez très attentif en arrivant !

6/10 Okay

SONIA, LA PAZ

ACEPTABLE
PARA EL PRECIO ESTA ADECUADO, EL DESAYUNO ES BASICO PERO SUFICIENTE, LA SEÑORA QUE ATIENDE ES MUY COLABORADORA. PUEDEN MEJORAR LA LIMPIEZA.

2/10 Terrible

Ola, Västerås

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bo inte här
Allt var kass. Dålig frukost, dåliga rum. Fick ändå välja, på fjärde våningen med trappa på utsidan. Golven knarrade, ingen värme, inget dricksvatten trots att dom sade att det skulle fyllas på Så, bo INTE här. Aola

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
暖かいホテル
市街地よりは少し離れてはいますが、家族ぐるみで経営しているホテルなのでとても人情味があふれていて、ペルーの家族愛を感じる暖かいホテルでした。部屋の中もとても清潔感があふれていて、過ごしやすいおすすめのホテルです。