Terrace/patio

Reviews of B&B Hotel Pensión Alemana

3 out of 5
B&B Hotel Pensión Alemana
Calle Tandapata 260 San Blas, Cusco, Cusco

Reviews

9.4

Exceptional

Rating 10 - Excellent. 149 out of 197 reviews" "
Rating 8 - Good. 34 out of 197 reviews" "
Rating 6 - Okay. 10 out of 197 reviews" "
Rating 4 - Poor. 4 out of 197 reviews" "
Rating 2 - Terrible. 0 out of 197 reviews" "

9.6/10

Cleanliness

9.6/10

Staff & service

7.8/10

Amenities

9.4/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Bret

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Really enjoyed my stay. The staff was friendly and the area was clean and safe.
Stayed 2 nights in Mar 2024

10/10 Excellent

jianli

Stayed 5 nights in Jan 2024

6/10 Okay

Verified traveler

Traveled with family
By far the worst hotel we stayed in Peru
Thanks god we only booked this place for one night. Staff there did not speak English except one guy but he wasn't there 24 hours. I was expecting them to help with my luggage but that did not happen. They were not very friendly. We paid for a plus room but it does not have a city view as requested. Beds are small and uncomfortable. Bathroom is small and stuffy. No toiletry items provided. Nice view at the breakfast area in a different building but we did not try the breakfast so cant comment on that. Overall, we did not enjoy our stay there and will not recommend this place. For the same price they charged, we could easily get something a lot better. At least better attitude and hospitality.
Stayed 1 night in Dec 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Nov 2019
Response from Elena Sánchez on Dec 6, 2019
Muchas gracias por su puntuación y por haber elegido el Hotel Pensión Alemana.

4/10 Poor

Verified traveler

Traveled with group
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
The property looks beautiful but the beds are hard as a rock and the pillows are flat. On top of that we would run out of soap or toilet paper and had to ask for it to be replaced instead of it being done when the room was cleaned. Unfortunately I wouldn’t recommend.
Stayed 1 night in Sep 2019
Response from Elena Sánchez on Sep 13, 2019
Good morning, we are sorry for the inconvenience you had in the hotel, on the other hand I thank you for giving us your comments because this will allow us to improve the service we provide to our guests.

10/10 Excellent

Ramona Maria

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best place for Cusco
The experience at Alemana was great. They have also kept our bags when we went to machu picchu for 2 days and we found them back in our room. We also used the laundry service which was great! Totally recommend!
Stayed 1 night in Jul 2019

10/10 Excellent

Ramona Maria

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Would totally recommend
The 2 nights stept here were the best in South America. We really enjoyed the welcoming staff, the cleanliness and the breakfast. The location of the place is ideal in Cusco as you do not have to go uphill too much. We also used the laundry service from the hotel which was also really good.
Stayed 1 night in Jul 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in May 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay, awesome location, would stay again at this hotel
Stayed 2 nights in Nov 2018
Response from Elena Sánchez on Dec 4, 2018
Thank you for your comments about the hotel, this will help us to improve our service.

6/10 Okay

Greg, Canada

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Mixed experience. Staff was friendly and helpful and the hotel is clean. Transportation access to the hotel is not easy. Not recommended for people with accessibility issues. (property is full of stairs). No central and reliable heating system in the room (only an electric heater). It is very cold in the morning and at night. No heating in the bathroom. Cold water in the sink. Warmer water in the shower (you have to wait). We were 2 people traveling and ask for 2 separate beds in the reservation. We got a room with 3 beds, although nice view. We asked for a quiet room. There was noise until 1:00am and again from 5:30am from the street. In-room safe is not attached to the furniture or wall, so anybody walking in can just pick it up and take it. Not convincing and although staff was helpful trying to accommodate and we did not feel unsafe, we felt that this is not an real and reliable in-room safe service, so felt mislead by Expedia listing this. Breakfast is very basic (poor) and limited and you have to wait, refill is slow. I think Management should increase the F&B budget and buy at least some ham and cold cut. If you are on low budget and want something clean, basic and you have no problem to put up with some inconveniences, it will be OK for you.
Stayed 2 nights in Nov 2018
Response from Elena Sánchez on Nov 12, 2018
Thank you for your comments on our services, this will help us improve.

8/10 Good

Therese, Florida

Liked: Cleanliness, staff & service, property conditions & facilities
We weren’tthere very long. Just one night. Staff was wonderful. The hotel has flower gardens all around and old wooden floors that bring character. Wish we would had discovered it sooner.
Stayed 1 night in Sep 2018
Response from Elena Sánchez on Sep 28, 2018
Thank you for your words, this helps us to continue to improve the quality of service we provide our guests.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice place to stay while in Cusco
Stayed at the Pension for a total of 3 nights (2 to tour Cusco and 1 more before heading back to Lima and to home). Overall, the hotel was good. Clean, if simple, rooms. Good food. Quiet (relative to other places) location and helpful staff. Only downside was some of the nickel and diming that they did. Any extra fees (taxi, tours, water, food) all had to be paid in cash (sols only accepted) which they do to avoid the Visa fee. As someone who does not carry much cash around, this was quite inconvenient and I was fortunate that my ATM card worked nearby. Also, during my return visit, there was no water in the room (previously 2 bottles for each night). When I went to the front desk to get some, I was informed that I did not qualify for free water as I was a previous guest (guess they didn’t have to impress me).
Stayed 1 night in Sep 2018
Response from Elena Sánchez on Nov 12, 2018
Thank you for your comments on our services, this will help us improve

10/10 Excellent

sue

great stay at B&B Pension
my stay here was amazing,,,the staff was so helpful..and being in a different country and coordinating the ins and outs of traveling from point to point was super...the room was very comfortable and a great view of cusco!!! i would stay there or recommend this place to anyone--and very close to the armas square..
Stayed 1 night in Sep 2018
Response from Elena Sánchez on Sep 28, 2018
Thank you for your words, this helps us to continue to improve the quality of service we provide our guests.

10/10 Excellent

sue

Great place to stay in Cusco
I thoroughly enjoyed my stay at Pension Alemana! All of the staff there are so courteous and helpful. The room was very comfortable, my room overlooked the garden. The terrace outside overlooked the city of Cusco. The location was great also, within walking distance of armas square and all the wonderful cathedrals and places of interest in Cusco. I would highly recommend this hotel to anyone staying in Cusco!
Stayed 1 night in Sep 2018
Response from Elena Sánchez on Sep 12, 2018
Thanks for your comments, this helps us to continue improving our services.

10/10 Excellent

Lene, Taastrup Denmark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very clean hotel. Very nice and helpfull staff. Lunchboxes are provided even at very early hours.
Stayed 6 nights in Jul 2018
Response from Elena Sánchez on Sep 12, 2018
Thanks for your comments, this helps us to continue improving our services

10/10 Excellent

H, Colorado

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Absolutely beautiful location and view. Lovely gardens, close to everything and fantastic shower! Be prepared as it is on a hillside so best to be fit to enjoy the strolls into and from city center. Highly recommend! Breakfast is lovely too....
Stayed 2 nights in Jun 2018
Response from Elena Sánchez on Jun 20, 2018
Thank you for your good comments, this allows us to continue improving in the service we provide to our customers.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful hotel Great location
Awesome extra thoughtful details - tea, fruit Friendly staff Great location Cozy and well decorated ! Great breakfast view and delicious food!
Stayed 2 nights in Mar 2018
Response from Elena Sánchez on May 29, 2018
Thank you very much for your good comments about the hotel, this helps us to keep improving the service we provide to our guests.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A bit of a hike...
...but well worth it. Helpful staff, interesting design and layout, and all-in-all, a very nice experience.
Stayed 2 nights in Mar 2018

10/10 Excellent

Diane

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A wonderful location and delicious breakfast!!
The Pension Alemana is in a great loction, part of San Blas neighborhood. It has beautiful grounds and a wonderful breakfast. It was delicious. The rooms were simple, but cozy. The gardens are beautiful. The staff was flexible with letting us leave our luggage for when we had to checkout out late to catch and overnight bus and letting us use the facilities till then as well. We had a wonderful stay here and would stay again.
Stayed 3 nights in Dec 2017

10/10 Excellent

Sameera , California

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect location and great staff
We stayed here for 3 nights. Had to check in by 6am. Front desk were very friendly and got our room ready even though it was ahead of the usual checkin time. Breakfast area gives full Cusco city view. This place is walkable to the main San Francisco square and other plazas. Had super comfortable stay here. Highly recommend this place to anyone visiting Cusco.
Stayed 3 nights in Nov 2017
Response from Elena Sánchez on Dec 12, 2017
We are very happy that you have had a pleasant stay, your words commits us to continue providing a good service to our guests.

10/10 Excellent

c, canada

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Really enjoyed this hotel
The location is great. Only 10 min walk to the Plaza de Armas, but on a very quiet street in Las Blas. The room was a nice size and very charming. The staff is very helpful and make you feel like they are really happy to have you as a guest. Yes, it took some work to get a smile from the lady at the reception when we arrived in the evening, but she is nice once you break the ice. We started out in a hotel just off the Plaza de Armas that was very noisy, dark and impersonal, and were very happy to switch to Pension Alemana. Would definitely recommend.
Stayed 2 nights in Oct 2017
Response from Elena Sánchez on Nov 14, 2017
Thank you for your comments , yours words help us to improve our service.

8/10 Good

Melody

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel
Hotel is nice but it is uphill, about 15 mins walk from the main square. Not all staffs speak English. One we needed to use a translation apps to help, but somehow he still made a mistake for our packed breakfast. Hotel can arrange packed breakfast if you leave early for your tours. Hot shower. Room with heater. Comfy bed.

10/10 Excellent

Julia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect hotel in Cusco
Clean, charming, comfortable, very lovely breakfast, and lovely and helpful staff. Great location, in walking distance to everything we wanted to see. Wouldn't hesitate to recommend it.

10/10 Excellent

Ang, UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A real gem
We stayed here for 4 nights in total (2 before our Inca Trail and 2 after) and it was our favourite by far. The staff were friendly and helpful, the room was comfortable, clean and attractive and the setting was gorgeous. We loved the little garden and the views from the rooftop cafe. The food was fresh and tasty. A bit of a walk up the hill (good altitude training!) but very pleasant. We loved Cusco, we loved Pension Alemana and we will definitely be back soon.

10/10 Excellent

lisa, USA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We really enjoyed our stay here. Great hospitality, clean rooms, and the staff was very friendly and accommodating. We really enjoyed staying in the San Blas neighborhood and would highly recommend Pension Alemana.

8/10 Good

Kate, USA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice stay but might have some noise
Pros: All of the staff are very friendly. The view from the cafeteria is stunning. Wifi is very fast during the day and might get a bit hiccup during the night when everyone is back which I am okay with it. Juan and the lady (sorry didn't get her name) at the cafeteria are very nice and helpful and made delicious eggs. Cons: There is another hotel in front of ours and they are doing some expansion work and might get a bit noisy during early morning. Also there are some inclines and steps when you walk back to the hotel. We are both in mid-20s and we were panting after all those steps. We only carry backpacks so it was not a big deal but If you have large/heavy suitcase you might better off getting a taxi.

10/10 Excellent

Karen, Texas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Top of hill with beautiful views of Cusco.
What a beautiful B&B! Staff was extremely friendly and made sure that your stay was pleasant! Our room was on the 2nd floor and OMG the views of the city were phenomenal! The room itself was very clean and we had a huge bathroom with walk in shower. There was a welcome card with my name on it, 2 chocolates and a card for a free pisco drink. Plenty of towels in the bathroom and one of the bathroom sockets was US friendly! Heater and blow dryer were provided. Beds were comfy and linens were thick cotton with alpaca blankets over comforters. Teas, water, coffee and various snacks were available at no extra charge in the little area past the lobby. Breakfast was on the 3rd floor with more great views of the city. We were very impressed with everything and everybody. 2 1/2 blocks away from Jack's Cafe. We will definitely stay here again when we return.
Welcome card and chocolates! Yum!
Beds were clean and very comfy!
Clean big bathroom with walk in shower.
Balcony overlooking interior courtyard

10/10 Excellent

D&J, Australia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent value Cusco accommodation
Our stay at the Hotel Pension Alemana was due to a recommendation from a local. We were pleasantly surprised with the hotel, room, staff & amenities, including an onsite restaurant/cafe/bar that was open for the included breakfast as well as during the day & at night for snacks, meals & drinks. Our room included a balcony that looked out over Cusco - a wonderful view particularly at night. Our only minor issue was the number of steps to climb to reach our room & the restaurant.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice clean hotel with great overview of the city
We arrived at the hotel around 11PM after hard days of Inca Trail. We were pleasantly greeted by the staff and we were surprised to find welcome gifts which were chocolates and pisco sour coupons. The room was nice and the bathroom was clean. The balcony had great city view. The front desk staff was always friendly, happy, and welcoming. I would recommend this hotel to any of my family members and friends.

10/10 Excellent

Pete & Susan, USA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Follow up to our first bucket list trip.
We recently took our first bucket list trip to see Machu Picchu in Peru, after spending 4 nights in the sacred valley and seeing all the sights, we moved on to Cusco for 3 nights where we stayed at B&B Hotel Pension Alemana which is a lovely small hotel in the San Blas area of the city. Lots of small roads and pedestrian alleyways chuck full of shops and restaurants, we found that the seven saints & seven sinners grill located right in the hotel where we had our breakfast each morning also offered the best value for our travel budget.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location, beautiful rooms, helpful staff
My husband and I stayed at Pension Alemana the two nights following our completion of the Inka Trail. We wanted a comfortable place to rest before returning home and this hotel exceeded those expectations. The hotel staff was friendly, helpful, and professional. Our room was on the third floor and we had a great view of the city from our balcony. The luggage we had stored there before our trek was even already in our room when we arrived. The hotel is a short walk from Plaza de Armas and San Blas, along with several other places of interest such as Sacsayhuaman. The included breakfast is satisfying, ranging from cereal and fruit to fresh cooked eggs and pancakes with a varied selection of vegetable toppings. We would definitely stay at Pension Alemana again.

10/10 Excellent

Monica, Philadelphia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location. Great price. Great service.
Stayed here to get acclimated to altitude in Cusco before doing a 5 day Inca Trail hike. Beautiful view of city from atop the hill.

8/10 Good

jiri, Olomouc

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
When in Cusco
Stayed twice, first room was a little cold and noisy since the window was facing narrow cobblestone street. Second room was more in interior of hotel -so much better. Nice and friendly staff and beautiful grounds definitely warrant a positive recommendation.

10/10 Excellent

Wing k, San Francisco, US

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Hotel
Great service, hotel setting and breakfast.

4/10 Poor

Marinda, Haiti

Disliked: Property conditions & facilities, room comfort
Nice hotel, but no double beds
Lovely hotel, nice situated but they only provide 2 single beds. When I consulted with the reception about the double bed I had requested, I was advised only 2 rooms or so have double beds and they were taken. I was taken a back as I specifically requested a double bed for my husband and I. The hotel did not seem bothered or interested to offer a solution. I slept very uncomfortable with no Air Conditioner available in the rooms either.

10/10 Excellent

Amelia, Sydney, Australia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful stay. Attention to detail
Alemana was a wonderful experience right from our initial warm greeting after many hours in transit to the incredibly helpful patient staff.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Kristin, Atlanta, GA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful Hotel in Cusco!
This hotel was wonderful. The staff greeted us even though we arrived late and made sure we were settled in after a very long day. The room was so welcoming and comfortable. The breakfast was WONDERFUL. The food was so good and they were so pleasant - we really felt like we were family! I would totally stay there again if given the opportunity to visit that great city again!
View from the restaurant
patio area
beautiful garden in the inner garden

8/10 Good

Constantin Alexandru, Romania

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Warm memories!
Very nice hotel with an amazing staff and very good location. Superb view over Cuzco and great customer service. I would surely recommend it to everyone!

10/10 Excellent

john, california

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Graet
Took an early check in without a extra fee. They let my girlfiend check in( diferent flights) check in early 9 am withou a extra fee and her name was not on the reservation.

10/10 Excellent

Marcia, Bend, OR

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I thoroughly enjoyed my stay. The staff and breakfast were excellent. The only complaint is that the wifi didn't work well and I was never able to access it on my tablet.

6/10 Okay

David, Dallas

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Cusco Trip
the room was modestly furnished but acceptable for the price. However, the heater in the room did not work and the temperature was very cold during the nights. The lack of heat was our biggest complaint.

10/10 Excellent

Mariana , Sacramento

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice cozy hotel
We love stay there. It's clean. Breakfast was delicious.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
such a cute hotel. We felt like we were at home. Super nice and very friendly staff.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent, friendly, and affordable
Warm welcome from knowledgable staff. One of the best breakfasts I had in Cusco--included in the great rate!! Room was a little dirty, but I was happy to be in a comfortable, safe pension in San Blas. Highly recommend for a base camp in Cusco before or after nearby activities like the inca trail, etc

10/10 Excellent

Steven, Portsmouth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful small hotel, up high in Colonial area.
Stayed six days while acclimating to Cusco altitude. Beautiful gardens, good breakfast, well informed and friendly staff helped us plan our days and evenings. Some construction was going on which detracted a bit from experience, but overall it was good. Arranged two bald day tours through "Richard" on site and they were excellent and good value. All staff speak Enough English, the desk staff speak excellent English and several other languages.

10/10 Excellent

Gretchen, London

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellente
the hotel is very beautiful with gardens and multiple levels that are covered but open air. The breakfast and the service were excellent. It is a hotel I would return to.

6/10 Okay

Michael, Chicago

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Enjoyed staying here.
This was a nice hotel in the San Blas district of Cusco. The only issue is that they have very few matrimonial rooms (i.e. double beds) - we had two single beds in our room. We pushed them together, but it definitely wasn't ideal. It's a nice walk from the main square in Cusco that takes about 10 - 15 minutes. Also not too far of a walk from Saqsaywaman ruins. There's a restaurant/cafe attached to the hotel that served a nice breakfast (included) and also had drinks and meals in the afternoon/evenings. They have a laundry service, have an on-site tour guide with various tour packages for Cusco and beyond. They also arranged a cab for us to go to the bus station for our departure. Would definitely stay here again.

10/10 Excellent

Richard, Seattle, WA, USA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A gem nestled on a traditional little Cusco street
From the outside, it doesn't appear to be anything special. But once inside, the rooms are charming, there is a lovely little courtyard, the breakfasts were exceptional, and with a lovely view while eating. They stored luggage for us for 3 days with no problem.