Daily buffet breakfast (USD 8 per person)

Reviews of Hotel Ferre Machu Picchu

3.5 out of 5
Hotel Ferre Machu Picchu
Av. Imperio de los Incas 634, Machu Picchu, Cusco

Reviews

7.8

Good

Rating 10 - Excellent. 87 out of 242 reviews" "
Rating 8 - Good. 79 out of 242 reviews" "
Rating 6 - Okay. 44 out of 242 reviews" "
Rating 4 - Poor. 22 out of 242 reviews" "
Rating 2 - Terrible. 10 out of 242 reviews" "

8.6/10

Cleanliness

8.4/10

Staff & service

7.4/10

Amenities

7.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Ping

Traveled with family
The location of the hotel is very convenient. It is close to rail station and bus station. The room is clean
Stayed 1 night in Dec 2023

10/10 Excellent

Lesdy

Stayed 1 night in Sep 2023

2/10 Terrible

Eric

Stayed 1 night in Jan 2023

4/10 Poor

Roopali

Traveled with group
Liked: Cleanliness
water collects in shower
Stayed 1 night in Nov 2022

10/10 Excellent

Nancy

Traveled with partner
The rooms were clean with amazing views. The plus was breakfast opened at 4:30am to accommodate hiking Machu Picchu start times.
Stayed 1 night in Aug 2022

10/10 Excellent

Jesus, Ossining

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good service
Stayed 1 night in Jul 2022

8/10 Good

Jessica

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jun 2022

10/10 Excellent

Ma del Consuelo

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent, staff ver helpful, breakfast buffet ver good and fresh. Location right in the middle of everything
Stayed 1 night in Jun 2022

8/10 Good

Renzo

Traveled with family
Liked: Cleanliness, staff & service
Good place to stay if your on a budget for small f
Decent place but could use a little touch up and modernization. It’s located all the way at the southeast end of the lower tracks. The map on Hotels.com is a bit misleading. Staff was very friendly and attentive to our needs. Good place to stay if you are budget conscious.
Stayed 1 night in May 2022

2/10 Terrible

Robert

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This property was terrible. Not only is there noise from all the trains that are nearby, but you can also smell the exhaust within the whole building. The bathrooms were also not cleaned very well. Also, we were forced to cancel our stay here the same day we arrived due to a strike from the local railroad and Machu Picchu workers. The hotel did not offer any partial or full refund for the incovenience. We had to rebook and leave immediately because no trains would be running possibly for several days and we would not be able to leave Aguas Calientes which is only accessible by train. No cars or taxis can access this region. REALLY TERRIBLE
Stayed 1 night in May 2022

6/10 Okay

Daniel

Traveled with family
Liked: Cleanliness, staff & service, amenities
It is very well located, where the train arrives. Close to where the buses to Machu Picchu leave, places to eat and the craft market. Room 108, which I was assigned, has a very nice view of the river and appears to be well presented. However, it has poor air quality, since the air does not circulate and there is a strong sense of humidity. I couldn't tell if it was from the wall (it was recently painted), or from the mattress. I couldn't sleep because of it.
Stayed 1 night in May 2022

10/10 Excellent

Sydney

Stayed 1 night in Mar 2022

8/10 Good

stephen, Bozeman

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location and thoughtful, helpful staff.
Stayed 1 night in Dec 2021

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Gorgeous views and near top restaurants
Nice room and gorgeous view of the river and mountains. The hotel is located very close to the train station and is next to several top rated restaurants in Aguas Calientes. Would stay here again.
Stayed 1 night in Nov 2021

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay in Machupicchu
Great location, big room and good view from the room.
Stayed 1 night in Oct 2021

10/10 Excellent

Juan Carlos

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing clean hotel.
Wow this hotel was amazing. Super clean nice room. The staff amazing. The lady at the lobby was so friendly and helpful. Actually she went above and beyond as I had already checked out of my room and waiting for my train to go back to Cusco, I went for a long hike. When I went to pick up my luggage I made the comment that I wanted to change because I probably smell like a pig due to the hike. She offered me a room to take a shower despite of the fact that I already checked out. Amazing.
Stayed 1 night in Sep 2021

8/10 Good

Matthew, West Hollywood

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. Great view out of the windows. The room was a bit cold and the wifi was slow. But overall was a great place stay.
Stayed 1 night in Sep 2021

10/10 Excellent

Ruth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Highly recommended
Great customer service Very convenient location Very polite staff.
Stayed 1 night in Aug 2021

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel was convenient to the train station and restaurants. They serve a good breakfast with beautiful views of the river. Nothing fancy but clean, basic and affordable.
Stayed 1 night in May 2021

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean, kind service, convenient to train station and bus pickup. Good restaurant next door.
Stayed 1 night in May 2021

10/10 Excellent

Verified traveler

Stayed 1 night in Nov 2020
Response from Mario Yarin - Administardor on Dec 30, 2020
Muchas Gracias

6/10 Okay

Fp

Traveled with group, Traveled with partner
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Mold smell in the lobby and through out. Very basic hotel, wouldn't stay more than a night
Stayed 1 night in Mar 2020

8/10 Good

Josie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Greatfull!
Stayed 3 nights in Nov 2019

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great location with nice rooms. The staff were wonderful.
Stayed 1 night in Jan 2020

8/10 Good

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good clean place to stay. Quiet location with rooms overlooking the river. Nice breakfast Buffett. Staff met us at the train station and walked us to our room.
Stayed 1 night in Oct 2019

8/10 Good

Verified traveler

Liked: Cleanliness, property conditions & facilities, room comfort
Not Too Bad
The Hotel was pretty good. It was clean, it had a nice view of the river and it was only a few minute's walk from anything. The good thing was that the hotel served breakfast started at 4:30 am which allows one to eat before catching the early bus up to Machu Picchu. The issues I had were that I reserved the Panoramic room with the River view and they tried to put me in a normal room. They quickly corrected the issue. The other issue is that I reserved the hotel for a price in $$ but on check-in, they converted the fee to Soles and charged me the equivalent of about $9 more. When I caught it, later on, the other receptionist said he couldn't change it and tried to show me that the conversion was correct by using a higher conversion factor on a calculator. I ended up disputing the difference on my credit card instead.
Stayed 2 nights in Sep 2019

10/10 Excellent

Verified traveler

Stayed 2 nights in Sep 2019

10/10 Excellent

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice place to stay.
The hotel is just steps away from the train station. The hotel was quiet, clean and good breakfast. Service was nice and pleasant.
Stayed 1 night in Sep 2019

10/10 Excellent

William

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel Ferre, Machu Picchu
Hotel Ferre has extremely helpful and polite staff. Great view of the river! Also, it is conveniently located near restaurants, the train station, the bus station, and the market. W
Stayed 3 nights in Aug 2019
Response from HOTEL FERRE MACHU PICCHU on Sep 25, 2019
Estimado Wiliam muchas gracias por tomarse el tiempo para dejarnos sus comentarios nos motivan a seguir esforzándonos cada día para brindar experiencias autenticas a nuestros huéspedes. saludos cordiales

10/10 Excellent

Verified traveler

Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
Amazing team!!! And good food! Pse to restaurants and close to the bus pick up!
Stayed 1 night in Jul 2019

10/10 Excellent

Verified traveler

Stayed 1 night in Jun 2019

4/10 Poor

Verified traveler

Stayed 3 nights in Jun 2019
Response from HOTEL FERRE MACHU PICCHU on Jun 7, 2019
Thanks for staying with us. We appreciate your feedback Best regards

8/10 Good

Mary

Traveled with partner
Liked: Cleanliness
The hotel itself was very good. The room was clean, bed was comfy, view was amazing (stream). Breakfast was included and had a wide variety of options. The front desk staff upon our arrival was very cold and almost rude. The door was closed and as we are standing outside with our bags, she hesitates to open the door. The check in process was cold and not inviting at all. A huge turn off after you have travelled so much to get to Agua Calientes.
Stayed 1 night in May 2019
Response from HOTEL FERRE MACHU PICCHU on Jun 7, 2019
Dear Mary thank you very much for taking the time to leave us your comments. Your opinion is very important to us. Best regards

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in May 2019
Response from HOTEL FERRE MACHU PICCHU on Jun 7, 2019
Thanks for staying with us. We appreciate your feedback Best regards

2/10 Terrible

Verified traveler

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The view was great except for the garbage all along the river at the back of the hotel. As far as the hotel itself was concerned I have a list of concerns which the staff did not want to hear or address. 1. Front desk clerk was rude, always telling me she was too busy come back or call later 2. The smell of the hotel was awful- smelled like a urinal 3. No or limited wifi in the rooms 4. Bathroom smelled like sewage 5. Shower didn’t drain properly 6. Lack of toilet paper in room 7. Excess humidity in the room from windows not closing properly 8. Bugs in room again due to windows not closing properly 9. Broken hair dryer 10. Problems with the safe 11. We were asked to leave our key when we left for the day for the room to get cleaned, when we came back to our room it was left unlocked after it had been cleaned. Our stuff was in the unlocked room. Also we can only surmise that there is only one key for the room because we were asked to leave our only key.
Stayed 3 nights in May 2019
Response from HOTEL FERRE MACHU PICCHU on Jun 7, 2019
Dear Guest thank you very much for taking the time to leave us your comments. Your opinion is very important to us. Best Regards

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing view !!!!!! Highly recommend!!!!! Pleasant staff & comfortable!!!!
Stayed 1 night in May 2019
Response from HOTEL FERRE MACHU PICCHU on Jun 7, 2019
Dear Guest thank you very much for taking the time to leave us your comments. Your opinion is very important to us. Best Regards

8/10 Good

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great view, amazing rain shower. The staff was friendly and let us store our bags whilst we hiked Machu Picchu all day. The bars and restaurants nearby were also pleasant.
Stayed 1 night in May 2019
Response from HOTEL FERRE MACHU PICCHU on Jun 7, 2019
Dear Guest thank you very much for taking the time to leave us your comments. Your opinion is very important to us. Best regards

6/10 Okay

Oksana

Liked: Staff & service
OK for only a night
The hotel was right next to the train tracks, so you could feel the tremors when a train passed through. The service was OK, the staff was very nice, they tried to accommodate us. The elevator was not operational, they apologized for it then we asked for another room given the original room was up on the 4th floor, so they moved us downstairs. The room had an amazing view of the river, however it had a very strong mold odor. The Wi-fi did not work properly, neither did the Direct TV, so we only had a few channels working, they came to reset it but after a few minutes it didn't work again, so we just left it alone. We only stayed one night, so it was OK, but if we were to stay longer I would definitely request another room. The breakfast buffet was good.
Stayed 1 night in Apr 2019
Response from HOTEL FERRE MACHU PICCHU on Jun 7, 2019
Dear Oksana, thank you very much for your comments. Your opinion is very important to us. Best regards

8/10 Good

EB, New York,US

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Be careful not to sleep just next to the tracks! If you have no option, request the rooms with better windows.
Stayed 2 nights in Apr 2019
Response from HOTEL FERRE MACHU PICCHU on Jun 9, 2019
Estimado Huesped muchas gracias por tomarse el tiempo para dejarnos sus comentarios, definitivamente su opinión es muy importante para nosotros.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Apr 2019
Response from HOTEL FERRE MACHU PICCHU on Jun 7, 2019
Thanks for staying with us. We appreciate your feedback Best regards

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service
Hotel location good, elevator broken, good for a night stay
Stayed 1 night in Apr 2019
Response from HOTEL FERRE MACHU PICCHU on Jun 7, 2019
Thanks for staying with us. We appreciate your feedback Best regards

10/10 Excellent

Natalie

Liked: Staff & service, room comfort
Disliked: Cleanliness
Stayed 1 night in Mar 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Spectacular views of the river. The best night's sleep I've had in 30 years with the sound of rushing water right outside our room.
Stayed 1 night in Jan 2019

4/10 Poor

Rebeca, Houston

Liked: Cleanliness, staff & service
Disliked: Amenities
I was so disappointed that I did not get WiFi in my room with views. I paid a lot for enjoying the views and I couldn’t enjoy the views because I had to spent my time in the lobby in order to get WiFi. Also, I could not take a shower until 7.30 pm because they did not have water. After hiking machu pichu mountain I had to wait that long to have a shower. After waiting, I had to wait another half an hour to have hot water. While I was having the shower, the hot water stopped and I had to wash my hair with cold water. I paid a lot of money for this room and I will like to have a partial refund due to all the inconveniences. I did not enjoy my stay and I feel that I overpaid for this room.
Stayed 1 night in Nov 2018

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2018

10/10 Excellent

Mike, Florida

Liked: Cleanliness, room comfort
Great place and location
Stayed 2 nights in Aug 2018
Response from HOTEL FERRE MACHUPICCHU on Aug 9, 2018
Dear Mike thanks for staying with us. We appreciate your feedback

10/10 Excellent

MC, Oceanside, CA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The staff is very friendly and accommodating. The view from our room was great! Loved hearing the river water running at night.
Stayed 2 nights in Jul 2018
Response from HOTEL FERRE MACHUPICCHU on Aug 9, 2018
Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback.

8/10 Good

jen, michigan

Liked: Cleanliness, room comfort
nice room
The room was lovely. I got the room with a mountain view and thoroughly enjoyed a lovely bath in the Jacuzzi tub overlooking the Andes. It was an amazing once in a lifetime trip and this room was part of why. :)
Stayed 1 night in Jun 2018
Response from HOTEL FERRE MACHUPICCHU on Aug 9, 2018
Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean and Spacious
The hotel staff were extremely kind and helpful as we arrived before check in time and they still got a room ready for us. The room itself was bigger than most places we have stayed in Peru. The shower had great water pressure and loads of hot water, a rarity here. A short walk from the bus station to Machu Picchu.
Stayed 1 night in Jun 2018
Response from HOTEL FERRE MACHUPICCHU on Aug 9, 2018
Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback.

4/10 Poor

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not to my standards, pretty dingy
Plastic sheeting in the lobby with threadbare furniture, sleeping room smelled and sheets didn't cover the end of the twin bed. Breakfast was pretty lame but the room on the top floor was nice. Soap dish glued to the countertop?? No in room bottled water or water available at all. Miscommunication several times that was critical to our enjoyment. Wish I had paid more and stayed somewhere else.