Ratings based on 22 Verified Reviews
They paid and stayed. We double-checked.
4.4 Room cleanliness
4.4 Service & staff
4.1 Room comfort
4.1 Hotel condition
They paid and stayed.
for Everyoneby Kishore from Dallas, Texas
Nice hotel for the pricePosted Dec 9, 2013
Hotel staff are very friendly. Breakfast is good. The drawbacks are: 10 minutes walk to city center, Taxi's don't know where this hotel is located, rooms are small, bathrooms are not so good. When you see through windows, you see other windows. I went with family and my wife kept complaining every single day.
Recommendedby A verified traveler
Great experiencePosted Aug 14, 2013 on Hotels.com
Had a great stay here for 2 nights. Staff was very helpful and friendly. Free airport transfer and breakfast. Restaurant just opened here and quality of food is very good. Service was slow, but it is a one man show which is understandable. Would recommend to friends.
for Getaway With Friendsby Jenny from Miami
Excellent price for a 3 star hotelPosted Jun 26, 2013 on Hotels.com
It was very nice, breakfast was delicious and staff is super friendly. they are doing some construction and the day we arrived it was noisy but overall everything was good, they offer coca tea when you get there and it helps a lot with the altitude.
Recommendedby Brett from Canada
Nice with clean beddingPosted Apr 21, 2013 on Hotels.com
The room was okay, but the bedding was clean, which is the most important. The staff at check-in were very sweet, but they were half an hour late with our wake-up call. When we finally received the call I asked what time it was and they lied saying it was when the original call should have been. This caused a bit of confusion if our clocks were right and if there was a strange little time change. Wouldn't have been a big deal if they just apologized that it was late. It was easy to get to the main square.
for Everyoneby Tina from Hamilton, ON, Canada
Great hotelPosted Mar 17, 2013
Pros: Hot shower
Great hotel, clean, comfortable. Nice new bathroom, hot shower. Lots of options for breakfast.
for Everyoneby David n Sylvia from Orange County, CA
Location, location, locationPosted Jul 15, 2012
Pros: The suites are nice and roomy.
Cons: It's location is remote.
Location: A bit far from downtown tourist area and restaurants.
Hotel advertises "Free" transportation to and from airport, but it refused to cover the return to the airport. Thus, it needs to clarify it's marketing on that point. Secondly, it's located over a half mile from the more active downtown tourist area, which may not seem like a lot, unless you factor in the 11,000 altitude into walking such a distance.
for Everyoneby Peter from Wirral,England
CuscoPosted May 16, 2012
Pros: Very reasonably priced
Cons: Nothing particularly
Location: In quieter part of city near to attractions
Located in quiter part of town. Was ideal for the traveller. Only downside was that builders in adjacent property started work early.
for Personal Eventby A verified traveler
misleading description of hotelPosted Apr 22, 2012 on Hotels.com
I was excited to stay at this hotel as it had recieved good reviews previously. However, I am sad to say that the hotel description is very misleading. There was no free wifi and often when we would need to use the computer in the common area - a member of the staff would be sitting on the computer. We got off on the wrong foot to begin with - a member of staff said they would be at the airport when we arrived - no one turned up and although we had email confirmation advising us that they would meet us - the staff member who sent the email declined that this service was available. The building is unfinished and possibly unsound - room would move when trucks went by. Also, after a few days we struggled to open or close the door to our room as the door kept sticking/jamming. On two occasions there was no hot water and no apology or discount for this. The hotel is located directly opposite a truck depot and we found ourselves waking up throughout the night because of trucks coming in and out of the depot. Due to the location (10-15mins walk from the main town) we were told that it was unsafe to walk around at night and we realised this walking home one night. I would not recommend this hotel to anyone unless it was a overnight stopover - even then i would recommend shopping around for a hotel or backpackers closer to the main plaza.
by PD from San Francisco, CA, USA
Smelled like urine, bad breakfastPosted Apr 9, 2012
Cons: Smell of urine, bad breakfast
Location: Located distally from the rest of town, area was sketchy
Had read a lot of good reviews of this place, so went ahead and booked. The room itself was clean and well maintained, but the smell was horrible, smelled like urine and sewage the whole time and it was highly displeasing to the senses. The am breakfast was disappointing and when we returned there after 2 days, we found the same rotting fruit being served. The milk products were left out and not refrigerated and overall the hygiene was poor for breakfast.
Recommendedby A verified traveler
Great Service, Great EverythingPosted Feb 10, 2012 on Hotels.com
Can't speak enough about their customer service. Coca tea as soon as we arrived, bellman running out to the cab to get our bags and leave them in our room before we even checked in! The hotel knew exactly who we were and upgraded our room as well. Free breakfast in the morning really helps. Really warm shower and beautiful bed with cable tv. The only complaint we have is the radiator didn't get as hot as we like it (but we still were not cold). Only a short 10 min walk from main tourist part of town and less than half the price. The maids were on top of everything and very thorough (even returned expensive stuff we left in our room that morning after we checked out). Night shift guy chased our crappy delivery guy down the street to address our concerns about change and wouldn't let him leave until it was resolved. They gave us late check out when we asked, no problem. Staff is very knowledgeable and friendly, and some speak beautiful English. I have stayed in 5 star resorts all over the world and have never experienced this level of customer service. They treat their guests like royalty.