Ratings based on 81 Verified Reviews

They paid and stayed. We double-checked.
4.7 out of 5
98% of guests recommend
4.7 Room cleanliness
4.8 Service & staff
4.6 Room comfort
4.8 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveler

Excellent Hotel

Posted Sep 15, 2014
Pros: the way that the people staff treat us, and for every request, that we made always looking for the best solucion!! I love it.
Cons: Maybe in the shower trap was a little bit small and the water takes some time to get down.
Location: Excellent Locations
The hotel staff so kind, I really enjoy the stay, the buffet was so good!! I would recomend for sure this hotel.
5 out of 5
Recommended
for Everyone
by A verified traveler

Amazing experience

Posted Aug 13, 2014
The JW Marriott at Cusco offered us a great experience during our trip to Cusco. The location was perfect... Just a couple of blocks from Plaza Mayor, and surrounded by nice shops.. And one of our favorite restaurants Chicholina :) The rooms, and amenities were excellent, but above all that the service was superb!!!! I will recommend to stay at this location hands down!
Comment from Hotel Management
Aug 28, 2014 by Heinz Prelle, Hotel Management
Dear Guest, I am so excited to know that you had a great experience with us allowing you to enjoy the beautiful city of Cusco with its Plaza de Armas just two blocks from the hotel , restaurants, shops, museums, etc all of them nearby the hotel. Makes my really glad to know that you enjoyed our comfortable rooms designed to give warmth and all what our guests deserve but above all our professional and friendly service. I appreciate you recommend us. There won’t be any highest pleasure to welcome you back and delight you with all that JW Marriott El Convento Cusco has to offer. Truly yours, Heinz Prelle General Manager JW Marriott El Convento Cusco
5 out of 5
Recommended
for Everyone
by A verified traveler

great hotel in downtown Cuzco

Posted Jul 26, 2014
great hotel with a wonderful staff. Well worth the money. Expensive but excellent. Magnificent location.
Comment from Hotel Management
Aug 2, 2014 by Heinz Prelle, Hotel Management
Dear guest, Thank you for writing a few lines about us, I really appreciate the time you take to say something nice and significant for us. The most gratifying for me is to read about the wonderful team I work with I feel proud of them! I hope you can come back to Cusco and stay with us one more time. Cordially, Heinz Prelle General Manager JW Marriott El Convento Cusco
5 out of 5
Recommended
for Everyone
by A verified traveler from Cusco, Peru

Excellent staff/ center of the historic district

Posted Jul 24, 2014
Staff took excellent care of me in adjusting to altitude. I recommend the "grandma's dinner" of chicken broth and vegetables to help your digestive track adjust for the first day or two.
Comment from Hotel Management
Aug 2, 2014 by Heinz Prelle, Hotel Management
Dear Jon, Thank you for sharing your comments on Expedia, that really helps other travelers to know our service through your experience. I gladly receive your feedback where your remark the staff excellent service and commitment to help you to have a great stay. I am glad you enjoyed our delicious food making you feel better. We look forward to welcome you back in the near future so that we can delight you with all that we have to offer as well as this beautiful city! Kind Regards, Heinz Prelle General Manager JW Marriott El Convento Cusco
5 out of 5
Recommended
for Couples
by A verified traveler from Cardiff, UK

Booked for Comfort after the Inca Trail

Posted Jul 18, 2014
Location: The hotel is located in central Cusco, with plenty of shopping and museums close by.
We booked this hotel for a little bit of luxury after completing the Inca trail, it did not disappoint. The staff were incredible helpful from the moment we arrived to the time we left. Breakfast was outstanding and I can't praise the staff at breakfast enough, so helpful and knowledgeable. Also great Pisco sours :)
5 out of 5
Recommended
for Everyone
by A verified traveler from Midlothian VA

Service exceptional and hotel is magnificent

Posted Jul 15, 2014
Cannot say enough about this hotel. From the moment you arrive- they rush to get your bags, sit you in the lobby with a drink, and check you in while you relax. We were early at 7am and they had our room ready by 9am. The hotel is architecturally stunning yet comfortable. The pool/spa is so beautiful! Location is perfect.
5 out of 5
Recommended
for Families
by A verified traveler from MIAMI , USA

GREAT LOCATION, THE BEST LUXURY HOTEL IN TOWN, INC

Posted Jul 6, 2014
Pros: SERVICE,ROOM,FOOD ,LOCATION. ALL OF IT .
Cons: HAVE A GYM
Location: GREAT LOCATION
OWE ARE VERY PICKY AN THIS HOTEL WAS ONE OF THE BEST HOTEL .. MODERN WITH LOT OF CARACTER... EXECELLENT FOOD ,LUXURY ROOM. EXCELLENT SERVICE.
5 out of 5
Recommended
for Everyone
by A verified traveler

Impeccable Overall

Posted Jun 29, 2014
We have traveled all over the world and stayed at the best resorts. Nothing, however, can compare to the service in this hotel.
5 out of 5
Recommended
for Everyone
by A verified traveler

Luxury, history and convenience combined

Posted Jun 15, 2014
Pros: Art and architecture, location, service especially in the restaurant.
Cons: Room service breakfast was delivered late one morning.
Front desk staff warmly welcomes each guest with a cup of tea in a beautiful courtyard. The crystal sculpture behind the front desk is fantastic especially when backlit at night. There is beautiful art and historical architecture scattered throughout which makes it worthwhile to explore all the interesting nooks including courtyard, library, lobby with fireplace and the gallery with real ruins perserved in the basement. The hotel is located a few easy blocks from the central town square with plenty of restaurants and shopping. The food and service in hotel restaurant was the best I encountered in Peru with nice use of local produce. Room included all the modern conveniences and high end tolietries.
5 out of 5
Recommended
for Everyone
by simplymaria from New York

A beautiful place indeed

Posted Jun 12, 2014
Pros: The beautiful lobby,comfortable bed, superb customer service- an amazing place to stay. LOCATION - walking distance to all. food was great also.
Cons: Nothing - I think I had a bit of bad luck with the rms, but I can't note any improvements - perfect
Location: Walking distance to all, the 12 sided rock, the main square - perfect location.
We stayed at the Cusco Marriott for two nights 6/1 & 6/2, then off to Machu Picchu and back to the hotel for an additional night. During our 1st stay, the first night, our room was right above the lobby entrance, so it was very loud. I didn't make a big deal since it was a short stay. However, when we got back there from touring the next day, there was a terrible smell of paint/fumes and when we called to inquire abt it, we were told that the floors in the hallway were just polished and we were quickly offered another room. THE STAFF IS AMAZING and went out of their way to accommodate us which is greatly appreciated. Giovanni and his manager (who's name I cant recall) are outstanding. Their customer service - EVERYONE is outstanding - they were very apologetic. We moved to another room, near by - no odor, a bit less noise/same side of the floor. Not really sure if the loud st side is reserved for Expedia. When we returned on 6/3 we got another room facing the back - perfect! That being said, 3 nights/3 rooms - all great. I chose the Marriott, bc I knew that I would be walking and hiking all day and wanted a clean and comfortable room/bed to come back to-which is exactly what we got & know that I'll always get at a Marriott - You will not be disappointed. Any hiccups are addressed right away with the upmost professionalism. Besides the issues mentioned above, this hotel is an excellent choice. IT IS BEAUTIFUL