Ratings based on 102 Verified Reviews

They paid and stayed. We double-checked.
4.8 out of 5
97% of guests recommend
4.8 Room cleanliness
4.8 Service & staff
4.7 Room comfort
4.8 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveler

excellent hotel!

Posted Nov 21, 2014
Pros: All of the above
Cons: On two occasions I called with a question and later I found out that I was provided inaccurate information; the latest I could order food from the bar
Great location, great service, great accomodations, great breakfast buffet, exceptional staff!
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Nov 20, 2014
Very nice hotel. Negative point like most hotel, why do they charge the wifi in your room?
5 out of 5
Recommended
for Everyone
by A verified travelerfrom St Louis MO

Posted Nov 17, 2014
Great hotel. Much better then even the Belmont Sanctuary Lodge at Macchu Piccu
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Santiago, Chile

Perfect to see all places

Posted Nov 8, 2014
Pros: We were just in the center of everything
Location: The hotel is just two blocks from central plaza, cathedral and many places to visit.
Since I entered the hotel, I loved it. Reception place and personel wonderful. We were helped to face high altitude and hotel people were nice at all times. Breakfast was superb. We were allowed to stay over time the day we left. A marvelous experience.
3 out of 5
by A verified travelerfrom Australia

One night

Posted Nov 3, 2014
Pros: Nice public areas
Cons: Expensive hotel which charges extra for in-room internet, Basement rooms feel claustrophobic with the wall a couple of feet away from the window
Basic rooms are not so desirable In fact they tried to get us to upgrade when we checked in for an extra $100
Comment from Hotel Management
Nov 5, 2014 by Heinz Prelle, Hotel Management
Dear Bryan, Hereby we would like to extend our appreciation for choosing the JW Marriott El Convento Cusco, as a destination during your recent stay. We thank you very much for taking the time to share your comments with us though Expedia. Your comments are a valuable tool for us for feedback. This encourages us to continue in pursuit of excellence in the service we provide to our guests as important as you. We very much regret that you did not like your room with the restored Colonial wall in front but for those situations we offer upgrades in order to give a better option in case guests want it without pushing them or if the availability allows it we change rooms of the same category. On the other hand I am glad you liked our public areas. If there is anything I can do for you please let me know it will be a pleasure to assist you and I truly hope you can come back in the near future to bring you a delightful experience and completely enjoy the great aspects of the hotel. Cordially Yours, Heinz Prelle General Manager JW Marriott El Convento Cusco
5 out of 5
Recommended
for Everyone
by A verified travelerfrom los angeels

Amazing hotel,friendly staffs

Posted Oct 31, 2014
Pros: The staffs.
The staffs of this hotel are amazing,so helpful,so accommodating.we had to change at least 5 hotels within 8 days stay in Peru and this place was our second best choice.I would go back to this place again and again.
Comment from Hotel Management
Nov 4, 2014 by Heinz Prelle, Hotel Management
Dear guest, First of all I would like to thank you for leaving your comments about your stay at JW Marriott El Convento Cusco, you opinion is a very important tool for us. Then I am so proud to read great comments about the staff, they are truly amazing! Eager to help and give their best always. It will be a pleasure to welcome you back in the near future and delight you with our unique service. Kind Regards, Heinz Prelle General Manager JW Marriott El Convento Cusco
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Victoria, BC

Beautiful hotel

Posted Oct 15, 2014
My husband and I visted Cusco and loved the Hotel. Staff were very friendly and helpful. Room was spotless and breakfast was sumptuous.
Comment from Hotel Management
Oct 16, 2014 by Heinz Prelle, Hotel Management
Dear guest, Thank you for sharing your comments. I feel glad to know that you loved the hotel and our excellent service. It is great to know that we have fulfill your expectation regarding to room cleanliness and breakfast. Any time you would like to come back we will be pleased to welcome you back. Kind Regards, Heinz Prelle General Manager JW Marriott El Convento Cusco
5 out of 5
Recommended
for Everyone
by A verified travelerfrom MONTREAL

exceptionnel hotel

Posted Oct 2, 2014
very nice place very good staff, thanks to Miguel who help us with the trek to Macchu Piccu the breakfast and the restaurant are outstanding
Comment from Hotel Management
Oct 7, 2014 by Heinz Prelle, Hotel Management
Dear Helene, I am so glad you loved the hotel! And that the staff took well care of you showing how important you are for us and that you enjoyed our delicious food at breakfast and at Pirqa Restaurant. I will let Miguel know about your kind words to him and also I will congratulate him for giving you and excellent service going beyond. Kind Regards, Heinz Prelle General Manager JW Marriott el Convento Cusco
5 out of 5
Recommended
for Everyone
by A verified traveler

Excellent Hotel

Posted Sep 15, 2014
Pros: the way that the people staff treat us, and for every request, that we made always looking for the best solucion!! I love it.
Cons: Maybe in the shower trap was a little bit small and the water takes some time to get down.
Location: Excellent Locations
The hotel staff so kind, I really enjoy the stay, the buffet was so good!! I would recomend for sure this hotel.
Comment from Hotel Management
Oct 6, 2014 by Heinz Prelle, Hotel Management
Dear guest, I am so glad you loved the hotel and our great service. I appreciate your intention to recommend us. Best Regards, Heinz Prelle General Manager JW Marriott El Convento Cusco
5 out of 5
Recommended
for Families
by RalphPfrom Guyana

Top Notch Luxury close to main square and museums

Posted Aug 26, 2014 on Hotels.com
I could not have picked a better location to stay and I am very pleased with the service. The concierge was very helpful and the tours they recommended was awesome.
Comment from Hotel Management
Aug 29, 2014 by Peggy Onaga, Hotel Management
Dear Ralph, I feel so glad to know that you really enjoyed your stay with us, one of the best things we have is our locations just two blocks from main square, shops, restaurants, bars, museums, arqueological sites, churches, traditional neighborhoods, etc. But for sure our staff is the best! always willing to help and make you how importat you are. I hope you can come back to this beautiful historical city and stay at JW Marriott El Convento Cusco to delight you one more time. Best Regards, Heinz Prelle General Manager JW Marriott El Convento Cusco