Ratings based on 157 Verified Reviews
They paid and stayed. We double-checked.
4.8 Room cleanliness
4.8 Service & staff
4.7 Room comfort
4.8 Hotel condition
They paid and stayed.
for Familiesby A verified travelerfrom New York
Great with some reservationsPosted Feb 25, 2015
Cons: Room climate controls should allow heating.
We stayed at the JW Marriott with our 2 children (under 4). The hotel is beautiful: a tasteful fusion of the comforts and standards of a 4 star hotel together with an aesthetic and decor that is very much appropriate to Cusco. The staff, attentive and respectful. The inner courtyard was a little oasis where you could work in peace or just recharge from tourist activities. The bedrooms while clean and comfortable, were on the smaller side. We were also in the -1 floor and the rooms on that floor have a view of a wall (albeit with some natural light coming in from the top). The biggest complaint was that the room climate controls did not allow for any heat. And short of turning off the air, which didn't make things much warmer and given the altitude you may not want to do, we found the room to be cold. Not a problem if you don't mind going under duvet covers, but if your kids don't like sleeping covered (like ours) you may find this less than ideal.
for Everyoneby A verified travelerfrom texas
Cusco vacation,Posted Feb 17, 2015
Exc location , food outstanding, exc service it couldn't be better . We will come back
for Everyoneby A verified travelerfrom Tokyo, Japan
Very beautiful & comfortable hotel in CuscoPosted Feb 17, 2015
JW Mariott Cusco is located conventional place for shopping and sightseeing.
for Everyoneby A verified travelerfrom Curitiba Paraná
Hotel agradavelPosted Feb 2, 2015
Pros: o staff é muito prestativo de eficiente
Cons: wifi no quarto
Location: fica próximo de tudo inclusive me indicaram um restaurante chamado INCANTO perto praça das armas e catedral que de tão bom fui lá todos os dias
O Hotel é ótimo , serviço excelente, ótima localização , quarto confortável ,
for Everyoneby A verified travelerfrom Melbourne,
Nice hotel in perfect locationPosted Jan 13, 2015
Short stay, stop over to macchu picchu. Staff very helpful, room very comfortable, hotel very beautiful, breakfast buffet perfect
for Everyoneby A verified travelerfrom Melbourne, Australia
Nice hotel in perfect location, close to plazaPosted Jan 12, 2015
Hotel staff very helpful and accommodating. Nice rooms and hotel. Good breakfast.
Comment from Hotel Management
Jan 14, 2015 by Heinz Prelle, Hotel Management
Dear Mrs Vlachos, Thank you very much for your comments, I am so glad to know that you loved the hotel and that your stay was great. I am happy to know that our staff did an outstanding job and made you feel like home taking good care of you. Hope to see you back soon. Kind Regards, Heinz Prelle General Manager JW Marriott El Convento Cusco
for Everyoneby A verified travelerfrom Osaka
良い雰囲気のホテルPosted Jan 10, 2015
for Everyoneby A verified travelerfrom VA
Great Marriott experience with a personal touchPosted Dec 15, 2014
I can't say enough how professionally and warmly Marriott staff took care of us. I was quite sick when we checked in. They made sure a doctor sees me right away at the hotel. The doctor was very good - kudos to Marriott selection. Next morning I left my passport in the room and realized only after reaching the airport. The hotel staff (Mr Douglas if I remember correctly) personally came to the airport to deliver the passport. It would have been a disaster if housekeeping had somehow lost the passport or Mr Douglas had delayed coming to the airport. I would have missed two connecting international flights while also under the stress of fighting a serious infection. Kudos to Marriott culture and also to the caring spirit I found in the Peruvian people I met including hotel staff and taxi drivers who all worked as a seamless team absolutely focused to help and serve their guest in some particularly challenging situations I faced while staying at the hotel. It felt like a home and they all felt like my own people.
for Everyoneby A verified traveler
Posted Dec 8, 2014
very well located , dia good job in remodeling and restoring , great place to stay
for Everyoneby A verified travelerfrom Miami
Great hotelPosted Nov 30, 2014
Pros: The entire hotel is beautiful and the service is great
We spent one day before departing to Machu Picchu and it is a great place to relax, take tour to Cuzco, has a great spa, great breakfast...
Comment from Hotel Management
Dec 2, 2014 by Heinz Prelle, Hotel Management
Dear Maria, Thank you for taking the time to share your comments, they are important for us in order to keep our high quality standards. I am glad to know you enjoyed the hotel, breakfast and spa. Kind Regards, Heinz Prelle General Manager JW Marriott El Convento Cusco