Ratings based on 89 Verified Reviews

They paid and stayed. We double-checked.
4.8 out of 5
98% of guests recommend
4.8 Room cleanliness
4.8 Service & staff
4.7 Room comfort
4.8 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveler from Victoria, BC

Beautiful hotel

Posted Oct 15, 2014
My husband and I visted Cusco and loved the Hotel. Staff were very friendly and helpful. Room was spotless and breakfast was sumptuous.
Comment from Hotel Management
Oct 16, 2014 by Heinz Prelle, Hotel Management
Dear guest, Thank you for sharing your comments. I feel glad to know that you loved the hotel and our excellent service. It is great to know that we have fulfill your expectation regarding to room cleanliness and breakfast. Any time you would like to come back we will be pleased to welcome you back. Kind Regards, Heinz Prelle General Manager JW Marriott El Convento Cusco
5 out of 5
Recommended
for Everyone
by A verified traveler from MONTREAL

exceptionnel hotel

Posted Oct 2, 2014
very nice place very good staff, thanks to Miguel who help us with the trek to Macchu Piccu the breakfast and the restaurant are outstanding
Comment from Hotel Management
Oct 7, 2014 by Heinz Prelle, Hotel Management
Dear Helene, I am so glad you loved the hotel! And that the staff took well care of you showing how important you are for us and that you enjoyed our delicious food at breakfast and at Pirqa Restaurant. I will let Miguel know about your kind words to him and also I will congratulate him for giving you and excellent service going beyond. Kind Regards, Heinz Prelle General Manager JW Marriott el Convento Cusco
5 out of 5
Recommended
for Everyone
by A verified traveler

Excellent Hotel

Posted Sep 15, 2014
Pros: the way that the people staff treat us, and for every request, that we made always looking for the best solucion!! I love it.
Cons: Maybe in the shower trap was a little bit small and the water takes some time to get down.
Location: Excellent Locations
The hotel staff so kind, I really enjoy the stay, the buffet was so good!! I would recomend for sure this hotel.
Comment from Hotel Management
Oct 6, 2014 by Heinz Prelle, Hotel Management
Dear guest, I am so glad you loved the hotel and our great service. I appreciate your intention to recommend us. Best Regards, Heinz Prelle General Manager JW Marriott El Convento Cusco
5 out of 5
Recommended
for Everyone
by A verified traveler

Amazing experience

Posted Aug 13, 2014
The JW Marriott at Cusco offered us a great experience during our trip to Cusco. The location was perfect... Just a couple of blocks from Plaza Mayor, and surrounded by nice shops.. And one of our favorite restaurants Chicholina :) The rooms, and amenities were excellent, but above all that the service was superb!!!! I will recommend to stay at this location hands down!
Comment from Hotel Management
Aug 28, 2014 by Heinz Prelle, Hotel Management
Dear Guest, I am so excited to know that you had a great experience with us allowing you to enjoy the beautiful city of Cusco with its Plaza de Armas just two blocks from the hotel , restaurants, shops, museums, etc all of them nearby the hotel. Makes my really glad to know that you enjoyed our comfortable rooms designed to give warmth and all what our guests deserve but above all our professional and friendly service. I appreciate you recommend us. There won’t be any highest pleasure to welcome you back and delight you with all that JW Marriott El Convento Cusco has to offer. Truly yours, Heinz Prelle General Manager JW Marriott El Convento Cusco
5 out of 5
Recommended
for Everyone
by A verified traveler

great hotel in downtown Cuzco

Posted Jul 26, 2014
great hotel with a wonderful staff. Well worth the money. Expensive but excellent. Magnificent location.
Comment from Hotel Management
Aug 2, 2014 by Heinz Prelle, Hotel Management
Dear guest, Thank you for writing a few lines about us, I really appreciate the time you take to say something nice and significant for us. The most gratifying for me is to read about the wonderful team I work with I feel proud of them! I hope you can come back to Cusco and stay with us one more time. Cordially, Heinz Prelle General Manager JW Marriott El Convento Cusco
5 out of 5
Recommended
for Everyone
by A verified traveler from Cusco, Peru

Excellent staff/ center of the historic district

Posted Jul 24, 2014
Staff took excellent care of me in adjusting to altitude. I recommend the "grandma's dinner" of chicken broth and vegetables to help your digestive track adjust for the first day or two.
Comment from Hotel Management
Aug 2, 2014 by Heinz Prelle, Hotel Management
Dear Jon, Thank you for sharing your comments on Expedia, that really helps other travelers to know our service through your experience. I gladly receive your feedback where your remark the staff excellent service and commitment to help you to have a great stay. I am glad you enjoyed our delicious food making you feel better. We look forward to welcome you back in the near future so that we can delight you with all that we have to offer as well as this beautiful city! Kind Regards, Heinz Prelle General Manager JW Marriott El Convento Cusco
5 out of 5
Recommended
for Families
by Jackie from Sydney

Comfort and style in a magnificent city

Posted Jul 19, 2014 on Hotels.com
What a warm and wonderful end to our trek up to Machu Picchu, the food was divine and the service impeccable.
5 out of 5
Recommended
for Couples
by A verified traveler from Cardiff, UK

Booked for Comfort after the Inca Trail

Posted Jul 18, 2014
Location: The hotel is located in central Cusco, with plenty of shopping and museums close by.
We booked this hotel for a little bit of luxury after completing the Inca trail, it did not disappoint. The staff were incredible helpful from the moment we arrived to the time we left. Breakfast was outstanding and I can't praise the staff at breakfast enough, so helpful and knowledgeable. Also great Pisco sours :)
5 out of 5
Recommended
for Everyone
by A verified traveler from Midlothian VA

Service exceptional and hotel is magnificent

Posted Jul 15, 2014
Cannot say enough about this hotel. From the moment you arrive- they rush to get your bags, sit you in the lobby with a drink, and check you in while you relax. We were early at 7am and they had our room ready by 9am. The hotel is architecturally stunning yet comfortable. The pool/spa is so beautiful! Location is perfect.
5 out of 5
Recommended
by Israel from Mexico

Great hotel and location

Posted Jul 7, 2014 on Hotels.com
I loved this hotel specially the relaxing atmosphere that you can breath within the hotel. In the main square within the hotel you can feel that you are in a different place, is a very quiet and relaxing place to chill out, because this hotel used to be a convent.