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Reviews of JW Marriott El Convento Cusco

5 out of 5
JW Marriott El Convento Cusco
Esquina De La Calle Ruinas 432, y San Agustin, Cusco, Cusco

Reviews

9.6

Exceptional

Rating 10 - Excellent. 874 out of 1001 reviews" "
Rating 8 - Good. 78 out of 1001 reviews" "
Rating 6 - Okay. 29 out of 1001 reviews" "
Rating 4 - Poor. 7 out of 1001 reviews" "
Rating 2 - Terrible. 13 out of 1001 reviews" "

9.8/10

Cleanliness

9.8/10

Staff & service

9.6/10

Amenities

9.8/10

Property conditions & facilities

9.6/10

Eco-friendliness

Reviews

10/10 Excellent

Nitin

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful property. Enjoyed even more after our 4 day Inca trail hike.
Stayed 4 nights in Apr 2024

10/10 Excellent

Raiza

Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was amazing I’m also a member of Bonvoy and always prefer Marriott this hotel was awesome also the reception are was very nice , the bar , everyone No complains at all. Strongly recommended
Stayed 3 nights in Mar 2024

10/10 Excellent

Ravindra

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great amenities
Stayed 1 night in Mar 2024

10/10 Excellent

Juan, miami

Liked: Cleanliness, staff & service
Stayed 2 nights in Mar 2024

10/10 Excellent

JAMES

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved everything about this Hotel! The property is beautiful, food, bar, service are fantastic!
Stayed 3 nights in Mar 2024

10/10 Excellent

Diana

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful place! You will love the history behind this amazing building. Staff very kind, food great, rooms are neat.
Stayed 4 nights in Dec 2023

10/10 Excellent

Jessica

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Jan 2024

10/10 Excellent

Jessica

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 6 nights in Jan 2024

10/10 Excellent

Yip

Stayed 4 nights in Dec 2023

10/10 Excellent

Jeremy

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Brenda

Liked: Amenities
Absolutely gorgeous, elegant hotel.
Stayed 6 nights in Dec 2023

10/10 Excellent

Matthew

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Dec 2023

10/10 Excellent

MARTHA

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Muy amables. Tenía atención de paramédicos por el oxígeno. Muy divertido. Todo muy bello
Stayed 7 nights in Nov 2023

10/10 Excellent

miguel

Stayed 12 nights in Nov 2023

10/10 Excellent

Alberto

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect
Absolutely perfect property, location, service and staff, in one of the most gorgeous and unique cities in the world.
Stayed 2 nights in Oct 2023

10/10 Excellent

Yitzchok

Liked: Cleanliness, staff & service, property conditions & facilities
We stayed here for 7 days and had an amazing experience with the hotel staff and hotel facility.
Stayed 7 nights in Oct 2023

10/10 Excellent

Yitzchok

Stayed 1 night in Oct 2023

8/10 Good

Verified traveler

Business traveler
Liked: Staff & service, room comfort
Stayed 3 nights in Sep 2023

10/10 Excellent

Joe Analiza, Granada Hills

Liked: Cleanliness, staff & service, property conditions & facilities
This hotel has it all. The building itself is just WOW! Full of details and history. The cleanliness is superb. Comfort of the bed is beyond our expectations. The spa and pool area is a place where you can relax. The restaurant is beautifully decorated, ambiance is great and the food is delicious. I would go back to Cusco just to stay in this hotel.
Stayed 4 nights in Sep 2023

10/10 Excellent

Yerom

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was wonderful as well as staff and service
Stayed 4 nights in Sep 2023

10/10 Excellent

Osvani

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Aug 2023

10/10 Excellent

Zhanna

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2023

10/10 Excellent

Angie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
They a client oriented, show commitment to make feel the client at home
Stayed 10 nights in Aug 2023

8/10 Good

Rhian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful luxury hotel
This is a gorgeous hotel located very centrally and conveniently in Cusco. The spa was wonderful and the breakfast buffet really tasty. The staff were really kind and helped with lots of advice. The price is high, yes, but you do receive a luxury experience.
Stayed 1 night in Aug 2023

10/10 Excellent

Artez

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
It might easily be the best hotel in Cusco.
Stayed 8 nights in Jul 2023

10/10 Excellent

Sylvia

Liked: Cleanliness, staff & service, property conditions & facilities
Staff is very friendly and respond rapidly! Enjoyed my stay and would love to return! Food is delicious! Overall an excellent experience!
Stayed 8 nights in Jun 2023

10/10 Excellent

Lorena, Daly City

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
One in the life time!!! so beautiful I love it !!! thanks
Stayed 2 nights in Jul 2023

10/10 Excellent

Carlos, Miami

Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent
Stayed 3 nights in Jul 2023

10/10 Excellent

Sicheng

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jun 2023

10/10 Excellent

Jean Francois

Liked: Cleanliness, staff & service, property conditions & facilities
Sublime luxury in a world of disappointing hotels in cusco.
Stayed 1 night in Jun 2023

10/10 Excellent

Albert

Stayed 2 nights in Jun 2023

10/10 Excellent

Manuel

Stayed 1 night in Jun 2023

4/10 Poor

Miao

Traveled with partner
Disliked: Staff & service, property conditions & facilities
1. Long wait during check out. 2. Nobody is helping on carrying luggage while waiting for check in. 3. The picture on website for delux room is misleading. It shows a garden view, but turns out to be a white wall view.
Stayed 1 night in May 2023

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2023

10/10 Excellent

Kelley

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful stay
Stayed 2 nights in Apr 2023

10/10 Excellent

Elisa

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Kelly the young woman who works with her little alpaca baby Pancetta on the property, is such a nice encounter. She made our experience memorable in this gorgeous place. Please keep her and let all the tourists live such a beautiful experience.
Stayed 3 nights in Apr 2023

10/10 Excellent

BENJAMIN, PALM SPRINGS

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Amazing place, great staff, great travel agency onsite, restaurant food great too. And the best: location! Hotel is historic, lots of beautiful details! Will come back to this hotel next time!
Stayed 4 nights in Mar 2023

10/10 Excellent

Daniela

Stayed 1 night in Mar 2023

10/10 Excellent

jeffrey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Definitely 5 Star !!!
Marvelous !!!
Stayed 1 night in Feb 2023

10/10 Excellent

Eric

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A 5-Star Hotel That Lives Up To Its Name
This hotel took my breath away. I've traveled quite a bit in my life and stayed at a lot of 5-star hotels but this one stands out from the crowd. The entrance is GORGEOUS and eye-opening. The reception desk has the most incredible backdrop (pictured). The ambiance, the smell, the customer service... all of it hits you at once and you immediately feel like you're at home. My father and I stayed here for 3 days / 2 nights because I had read endless amazing reviews of this place. It did not disappoint. As a matter of fact, it exceeded expectations if that's even possible. The entire staff had a permanent smile and at every corner someone greeted us by our last name. That's how much they made it personal for us. The restaurant staff really stood out, especially Ruth who is a VERY sweet and thoughtful host / waitress. She was attentive, friendly, and genuinely cared to know how our stay was going and how our unforgettable trip to Machu Picchu was. She's the highlight of the staff in my opinion. The last morning we were there, in the courtyard, the hotel brought a local woman with her alpaca to give the vibe an even more authentic experience. (pictured) I can't say enough great things about this place and I highly recommend you stay here when you visit Cuzco. It was a 5-minute walk to the Plaza de Armas and there are plenty of places to eat and shop within seconds of the hotel entrance.
Stayed 2 nights in Jan 2023
Response from Gustavo Carreño on Jan 24, 2023
Dear Mr. Eric,Thank you for such an increíble review. Here at the JW Marriott Cusco we always strive for an excellent service and experience. We are pleased to read such a great comments from you. We read your review to our team, including Ruth. This comments encourage our team to keep improving and providing great service. Thank you for your time and we hope to have you in our property soon.Gustavo CarreñoFood & Beverage Supervisor

10/10 Excellent

tianyu

2/10 Terrible

Jie

10/10 Excellent

Rene Xavier

10/10 Excellent

Michael

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Nov 2022

10/10 Excellent

Regina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful hotel , close to Historic city and restaurants. Room is nice and comfortable
Stayed 2 nights in Oct 2022

10/10 Excellent

Ronald

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Oct 2022

10/10 Excellent

andrea

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property, comfortable and we’ll supplied rooms. Breakfast was good but need more cheese ( some hard cheeses, Brie etc)and cold cut choices( Parma…) Staff extremely cordial and friendly.
Stayed 2 nights in Oct 2022

10/10 Excellent

Fabrizio

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great
Great place. Nice hotel staff
Stayed 1 night in Oct 2022

10/10 Excellent

Barbara

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property is amazing. Everyone was very helpful and polite. The location is great near Plaza de armas. Lots of restaurants around. We had breakfast included, so the days we had early tours and the breakfast buffet was not yet open, they set up a to go lunch bag for us, but you have to let them know the night before. Do the tour of the hotel, you will not regret if history is something you are interested in. Just make sure to let them know you want to do it. If I go back to Cusco definitely would stay here.
Stayed 9 nights in Oct 2022

10/10 Excellent

Raul, Lima

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service and the location is the best, everything is walking distance.
Stayed 1 night in Oct 2022