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Reviews of Mister Inkas Hotel Inn Exclusive Palace

3.5 out of 5
Mister Inkas Hotel Inn Exclusive Palace
Av. Tullumayo No. 548, Cusco, Cusco

Reviews

6.8
Rating 10 - Excellent. 6 out of 30 reviews" "
Rating 8 - Good. 8 out of 30 reviews" "
Rating 6 - Okay. 10 out of 30 reviews" "
Rating 4 - Poor. 4 out of 30 reviews" "
Rating 2 - Terrible. 2 out of 30 reviews" "

7.8/10

Cleanliness

7.6/10

Staff & service

7.0/10

Amenities

6.6/10

Property conditions & facilities

Reviews

8/10 Good

Verified traveler

Traveled with group
Liked: Staff & service, amenities, property conditions & facilities
It’s was a decent place to stay. Nice staff. Decent rooms. A bit loud in the morning.
Stayed 2 nights in Aug 2019
Response from comentarios on Aug 27, 2019
gracias por sus comentarios , esperamos que vuelva pronto saludos cordiales

6/10 Okay

Verified traveler

Traveled with family and small children
Disliked: Cleanliness
Focus on cleanliness, bathroom and beds specially.
Stayed 3 nights in Dec 2018
Response from User on Jan 2, 2019
Thank you for your comments, we are working to improve all aspects and provide the best service to our guests

2/10 Terrible

Verified traveler

Disliked: Cleanliness, property conditions & facilities, room comfort
Bed sheets were dirty, towels were missing from room, and hotel staff was aloof.
Stayed 2 nights in Jul 2018

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean, and a cute hotel.
Amazing helpful staff. Breakfast was outstanding.

6/10 Okay

lina, LT

Liked: Cleanliness
Disliked: Property conditions & facilities
Good location is a bonus
Not the best,no hot water in a evening untill morning,night porter didint hear a guest hitting door bell for about 20min,so i went myself to let guest in.

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice friendly staff. Area of town was a bit scary, but all attractions were nearby.
Response from Arni on Sep 1, 2015
Dear Guest, Thank you for sharing your experience, the hotel is 08 minutes from a main square walking, along the route can be seen other hotels, restaurants and Qoricnacha (tourist attraction) in comparison with other streets but this is very quiet and very accessible. We hope to have it back to you and your family Atte. General Manager

10/10 Excellent

Beth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very clean. Friendly staff.
Response from Arni on Dec 10, 2015
Estimado huésped gracias por su tiempo, efectivamente nuestra ubicación es envidiable a lado de las principales avenidas y plaza principal, como usted ha podido comprobar nuestras habitaciones son comodas y limpias. El personal del Misters Inkas se esfuerza para dar un buen servicio.

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to stay
Awesome place, everyone is super nice and everything is within walking distance. Very affordable and very comfortable.

8/10 Good

Matthew, Mississippi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Mr Inkas hotel exceeded our expectations. We found the three bedroom more than adequate and very cutely decorated. Clean, spacious and very affordable!
Response from Arni on Sep 1, 2015
Dear Guest, thank you for your time and sharing your experience, we are very glad to know that your stay was enjoyable.

6/10 Okay

Arieh, Kiriat Ata Israel

Liked: Cleanliness
Fair and no more to remark.
Not a good neighbourhood after dark.No elevator.A poor breakfast.
Response from Arni on Nov 7, 2015
Dear guest, Thank you for your time to comment,for us it is important your appreciation The hotel is located in one of the main streets of the historic center of Cusco, about 08 minutes walking to the main square. We have no elevator because the hotel has 3 floors with short steps,a colonial-style hotel. The Breakfast is American but we add other products to make breakfast is varied and delicious, we regret that it was not to his liking. we will consider your opinion to improve.

8/10 Good

Patrick, Planet Earth

Liked: Staff & service, property conditions & facilities, room comfort
Had a problem with the availability of the rooms we had requested but the hotel staff was accommodating.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable surprise.
A nice comfortable stay. Very reasonable and convenient for the price. Somehow we were given a room with a loft so very spacious suite for the two of us with a living room downstairs and bedrm upstairs. Could have accommodated 4. Convenient location, short taxi ride up the hill to the railway station (20 min) and walkable (30 min) to the town square but easier by taxi.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, room comfort
nice surprising
we enjoyed the unexpected upstairs loft for 2 double beds and the livingrm downstairs. Spacious unit. very reasonable price

6/10 Okay

Kate, Lima District, Peru

Liked: Staff & service
Inka´s service
Good experience and the staff was very kind and friedly

4/10 Poor

Shay, Israel

Liked: Cleanliness, room comfort
Disliked: Property conditions & facilities
Totally not whorth the price
Where to start? you can't trust the hot water (and based on other reviews it's a permanent problem). sometimes it's enough for one and a half showers and sometimes barely enough hot water for 1 shower. some days the stream of hot water was very poor. half of what whey say they have they don't have (no elevator, no magnetic keys, no espresso maker or dryer, I have no idea where is the spa, I didn't saw a parking lot). they also suffer from lack of service. in the breakfast the bread wasn't fresh and the eggs were cold. it wasn't obvious that we need shampoo and toilet paper every day and we had to ask for them. In addition, it's not that close to the center of the city and you have to walk 5-10 minutes to get to Plaza de Armes. The good things were that the room wasn't small and the staff were nice. they great us with coca tea to the room when we checked in and we also had no problem leaving our suitcases there for 2 days. for the price, I'm sure you can find better hotels.

4/10 Poor

Brittani, Minneapolis, MN

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
disappointing stay
I chose to stay at this hotel because we were traveling on a budget. The hotel staff were incredibly kind and welcoming; however, the room we were given was less than satisfactory. Initially there was no curtain on the shower, the water was turned off, and we were only given one towel. The staff corrected these mistakes. After staying in the hotel for two nights we realized that someone from the staff had stolen money that had been well-hidden deep within our luggage. Furthermore, we learned that we were paying way too much for our hotel room compared to nicer hotels in the area. Although the staff were incredibly pleasant (staff are likely to be pleasant at any hotel in Cusco), I will not return in the future.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
O hotel é simples, e é um pouco distante da Plaza de ARmas, mas dá para ir andando numa boa. Os funcionários são muito simpáticos e prestativos. Num dos dias eu cheguei muito cansada de um passeio e a Rosário fez um chá e levou no meu quarto.
Stayed 5 nights in Oct 2019
Response from caro passageiro on Nov 21, 2019
Muito obrigado por seus comentários que nos ajudam a melhorar nossos serviços

6/10 Okay

Anita

Stayed 2 nights in Sep 2019
Response from Mister Inkas Hotel on Dec 1, 2019
Estimada huesped, sus comentarios son muy importantes para nosotros, muchas gracias.

2/10 Terrible

Marco, Guanajuato

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Fue un pésimo servicio, el hotel en malas condiciones, mala atencion, habitaciones sucias.
Stayed 7 nights in Apr 2019

4/10 Poor

Verified traveler

Stayed 2 nights in Mar 2019

6/10 Okay

Verified traveler

Liked: Cleanliness, property conditions & facilities, room comfort
deben checar si realmente hay cupo
no tenían habitación disponible y nos llevaron a otro hotel un poco mas lejos, la atención fue buena pero el otro hotel no estaba tan confortable como este
Stayed 2 nights in Jul 2018

10/10 Excellent

Sandra

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nos encantó!
Excelente relación calidad precio! La gente muy amable. Muy limpio. Bonito. Y muy bien localizado
Response from Alexander H. on Mar 30, 2018
Estimada Huésped, Estamos totalmente agradecidos con usted por brindarnos parte de su tiempo para comentar su experiencia con nosotros. estamos complacidos de haber superado todas sus expectativas cada dia nos esforzamos por dar lo mejor a nuestros huéspedes.

6/10 Okay

Helene, Quebec

Liked: Staff & service
Disliked: Cleanliness, room comfort
Pour le prix, très bonne situation
Très bien situé à quelques pas de la place d'arme de Cuzco. Nous y avons réservé 2 chambres, une très correct et l'autre très petite avec un lit double, tapis dans la chambre pas très propre, douche pas propre, j'ai été déçu comparé à ce que j'ai eu à d'autres endroits au Pérou. Par contre petit déjeuner très bien le matin. Il n'y a pas d'endroit sécuritaire pour stationner notre voiture mais avons trouvé un garage à quelques pas. Pas toujours d'eau chaude pour la douche.
Stayed 1 night in Nov 2017
Response from Dpto. de Reservas on Dec 29, 2017
Estimada huésped agradecemos su tiempo efectivamente a ubicación es centrico, estamos a cinco minutos a pie de la plaza de Armas, junto a museos e iglesias a unos pasos de buenos restaurantes y del mercado artesanal, el desayuno cada vez se incrementa con variedades de ingredientes por lo que nuestros huéspedes se sienten muy satisfechos, esperamos su visita nuevamente.

8/10 Good

Irma, Puebla, México

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excelente opcion en relación costo-beneficio.
Nos trataron muy bien. Nunca tuvimos problema alguno. Muchos se quejan del agua caliente. Nosotros no tuvimos ningún problema con eso. La ubicación es muy buena a tres cuadras de la plaza de armas. Cuidaron nuestro equipaje miebtras estuvimos en Machupichu. El desayuno cumplía con lo prometido. Sencillo pero efectivo. Recomiendo mucho este hotel.

8/10 Good

Ronaldo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

6/10 Okay

Ugo, Brasil

Liked: Cleanliness
Regular
O Hotel fica relativamente próximo à região turística (cerca de 10 minutos de caminhada da praça das armas). Porém, fica em uma rua muito movimentada e comercial. Por outro lado, fica próximo ao mercado de artesanato. O café da manhã tinha 1 tipo suco, 1 de iogurte, uma fruta, 1 tipo de pão, café, chá e ovo, se pedir. Achei fraco pelo valor. Hostéis no Brasil na faixa de 200,00, que foi o que pagamaos, o café é muito farto e mais confortável. Os atendentes são atenciosos, conseguiram um taxi pra gente no dia em que estava havendo uma manifestação contra a privatização de Machu Picchu por 15 soles até o aeroporto.
Response from Arni on Dec 10, 2015
Efectivamente el hotel esta ubicado en una importante zona turistica a 3 cuadras de la plaza principal de Cusco. En cuanto al desayuno consta de frutas, jugo, yogurt , huevos , jamon y otros, el interes por darle un servicio eficiente es parte de la atención que merece un huésped importante como Usted.

4/10 Poor

LUIS, Quito

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Cuidado con lo que publican...no siempre es verdad
El hotel publicó que dispone de jacuzzi y gimasio; lo cual es totalmente falso, esos eran nuestros requerimientos más importantes para seleccionarlo. No ofrecieron darnos un descuento por una noche y que busquemos otro hotel con esos servicios. Es decir debíamos interrumpir nuestro programa turístico al menos el segundo día para conseguir otro hotel!!!....absurdo!!
Response from Arni on Nov 7, 2015
Estimado huesped. Gracias por compartir su experiencia, el hotel cuenta con habitaciones cada una diferentes que hace que sea especial, entre ellas una habitación con jacuzzi mas no así con gimnasio ya que es un servicio exclusivo de hoteles de 5 estrellas. Lamentamos que que no haya sido placentero su estancia, pese a las atenciones que se le dio.

6/10 Okay

Verified traveler

Liked: Cleanliness, room comfort
Pequeño y acogedor Hotel
Esta ubicado a 4 bloques de la plaza de armas, las camas son confortables y tienen muy buena lenceria. Siempre toco pedir que colocaran el agua caliente en las mañanas y e 5 minutos se tenia. Deben procurar que cuando arreglen la habitacion pongan toallas nuevas pues en 2 ocaciones llegamos y no las habia y nos toco pedirlas.El personal es super amable y hay 2 muy buenos restaurantes de comida China bajando la calle.
Response from Rosa on Oct 18, 2014
Agredecemos su critica, porque ello apoya a que nuestros estandares de calidad de servicio sean cada dia mas excelentes. Lo que Usted detalla es real, se lo agredezco. Como propietario me corresponde aceptar su reclamacion y pedirle disculpas por la demora de nuestro staff de housekeeping. ***Por otra parte...lo que Usted aprecia es verdad, el Hotel Misters Inkas se ubica a tan solo 4 cuadras de la Plaza de Armas del Cuzco. Por su puesto es acogedor. Sus habitaciones son de gran calidad, en paridad con sus amenidades. Muchas gracias por su valoracion. Señora Rosa Huaranca. Propietario

10/10 Excellent

Jeova

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bom
Bom
Response from Rosa on Oct 18, 2014
Absolutamente verdadeiro Muito obrigado pela sua avaliação, Senhor Jeova.   Arnold Matamoros A Administração

6/10 Okay

Cecilia Maria, São paulo SP

Liked: Cleanliness, staff & service
Boa localização
Ambiente bastante familiar. Atendimento personalizado e caloroso. Quanto às instalações falta um pouco de infra estrututra no café da manhã eàs vezes falta água no banheiro e também toalhas. Mas o pessoal é extremamente amável e atenciosos e rapidamente atendem os chamados e pedidos. Ambiente geral aconchegante.