Ratings based on 154 Verified Reviews
They paid and stayed. We double-checked.
4.9 Room cleanliness
4.7 Service & staff
4.7 Room comfort
4.8 Hotel condition
They paid and stayed.
for Everyoneby A verified traveler from São Paulo-Brasil
Hotel muito bem localizado e conservadoPosted Jun 16, 2015
Pros: localização e historia do hotel
Cons: tudo tão perfeito
Location: ao lado do templo do sol
adorei o hotel, atendimento maravilhoso, funcionário muito educados e um café da manhã muito bom e um Spa maravilhoso.
for Everyoneby A verified traveler from Los Angeles
Different impressionsPosted Jun 14, 2015
Pros: Everything except it was dark.
Cons: Lighten up. Lighter colors.
Location: Fantastic location in Cuzco.
We stayed a total of five nights, separated into three different rooms. Hotel service and amenities outstanding. Rooms are dark but luxurious. One of our rooms was beautiful in all ways but last night we were in a small, dark and clearly lower value room. Overall hotel is very good. Staff terrific.
for Couplesby A verified traveler from Boca Raton, FL
Beautiful Hotel in the Historic DistrictPosted Jun 2, 2015
My fiance and I stayed at this hotel after a 4 day Inca Trail hike to Macchu Pichu and we were not disappointed! The staff was excellent. They made sure we had everything we needed and went out of their way to make sure our stay was great. We also enjoyed the spa and it was a nice way to relax after the long hike. The Water Circuit at the spa was a bit over rated in my opinion, but the massage and facial I had were excellent. The building and decor is beautiful as well. Great ambiance.
for Everyoneby A verified traveler
Top of the line: feeling at home in a Inka palacePosted May 14, 2015
Excellent service and marvelous food. The overall experience at the hotel was great. Our kids were given the opportunity to participate in a guided visit to the hotel's kitchen and actually cook. The general manager took care personally of our stay. Palacio del Inka has the facilities and amenities of a big 5 star hotel and the customized service and personal touch of a boutique. Our room was big, clean and comfortable with a nice decor that reminded us the colonial Cusco. Congratulations to the managers.
for Everyoneby A verified traveler from Sydney Australia
Excellent Customer Service. One the best !Posted May 12, 2015
Pros: An amazing palace! Really reflects the Inka and Spanish culture. can't believe the level of customer service from check in to leaving . Excellent!
Location: Although not in the trendy San Blas area the location is great and near to Plaza De Armas and no hills!
I think this tops customer service world wide. It was exceptional. Highly trained, warm and professional. Beautiful hotel and staff made the experience wonderful.
for Everyoneby A verified traveler from LA
Stay in Cusco.Posted May 5, 2015
Pros: SPA, eats and Pisco.
Cons: Honest taxi drivers but this has nothing to do with the Hotel.
Location: It is great. The Plaza de Arms is just 5 minutes! Plus all the other central markets and shops are nearby.
We enjoyed the SPA, employees and comfort of this facility. Great location.
for Everyoneby A verified traveler from bangor
best hotel in cuscoPosted May 4, 2015
Pros: quality & helpfulness of staff
Location: location was a short walk from plaza de armas, ideal relaxing retreat before or after cusco treks
completed inca trail and stayed two nights, quality of hotel was superb . restaurant was great and also the spa.
for Everyoneby A verified traveler from Seattle, United States
5 star experiencePosted May 3, 2015
Wonderful welcome, with cocoa tea, a suite upgrade and unexpected amenities. Unfortunately I overdid sight seeing on the first day and came down with altitude sickness. Staff brought oxygen to my room when I requested it. When I was still sick the 3rd day staff at the concierge desk helped me change my tickets - very kind and professional. Unfortunately the only name I remember is Roger - I wish I'd had the presence of mind to get the other 2 gentlemen's names in order to personally thank them. The hotel also allowed me to check out late the day of my flight as I was ill - a real kindness and a great public relations coupe. WiFi was good, the public spaces immense but comfortable, and the onsite Rumi Bar looked very inviting. I will be staying there again as I plan to return, and will be recommending the hotel to friends and family.
for Everyoneby A verified traveler from canada
Palacio del Inka was a wonderful hotelPosted Apr 30, 2015
Great staff, facilities and food. Highly recommend this hotel.
for Everyoneby A verified traveler from Memphis
Good location near PlazaPosted Apr 24, 2015
Pros: Pleasant staff, good location, interior courtyards. Concierge very helpful to arrange for driver to Pisac & nearby ruins for day trips.
Staff courteous & helpful. Easy check in process & check out. Spa was wonderful experience to work tired muscles from Machu Pichu.