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Reviews of Palacio del Inka, A Luxury Collection Hotel by Marriott

5 out of 5
Palacio del Inka, A Luxury Collection Hotel by Marriott
Plazoleta Santo Domingo No 259, Cusco, Cusco

Reviews

9.6

Exceptional

Rating 10 - Excellent. 616 out of 753 reviews" "
Rating 8 - Good. 95 out of 753 reviews" "
Rating 6 - Okay. 22 out of 753 reviews" "
Rating 4 - Poor. 13 out of 753 reviews" "
Rating 2 - Terrible. 7 out of 753 reviews" "

9.8/10

Cleanliness

9.6/10

Staff & service

9.4/10

Amenities

9.6/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

6/10 Okay

sidia

Traveled with partner
Liked: Amenities, property conditions & facilities
Disliked: Cleanliness
To expensive, no AC, my throat was very dry, had to pay extra for room service, the shower very small and dark
Stayed 1 night in Mar 2024
Response from rvasconez on Mar 21, 2024
Dear Sidia,Thank you for sharing your feedback with us. We're sorry to hear that your experience did not meet your expectations. We strive to provide exceptional value for our guests, and we regret that you found the pricing to be higher than anticipated.Regarding your concerns about the lack of AC and the size of the shower, we appreciate your feedback and will certainly take it into consideration as we continually strive to improve our amenities and facilities for our guests' comfort.Please accept our apologies for any inconvenience caused by the room service charges. We will review our policies to ensure clarity and fairness for all guests.We hope that despite these challenges, you were still able to enjoy some aspects of your stay with us. Should you choose to visit us again, we would love the opportunity to exceed your expectations.Warm regards,Renato VásconezGeneral ManagerPalacio del Inka, a Luxury Collection Hotel

10/10 Excellent

Sara

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent customer service and, very friendly
Stayed 1 night in Mar 2024
Response from rvasconez on Mar 14, 2024
Dear Sara,Thank you very much for your glowing review! We're thrilled to hear that you enjoyed excellent customer service and found our staff to be very friendly during your stay at Palacio del Inka. Providing exceptional service is our top priority, and it's wonderful to know that we succeeded in making your experience memorable. We hope to have the pleasure of welcoming you back soon for another fantastic stay.Warm regards,Renato VásconezGeneral ManagerPalacio del Inka, a Luxury Collection Hotel

10/10 Excellent

Shelley

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Carl at the front door was like a big brother caring for us and coordinating our comings and goings. Beautiful colonial Spanish palace
Stayed 3 nights in Feb 2024
Response from rvasconez on Feb 29, 2024
Dear Shelley,Thank you so much for taking the time to share your experience with us on Expedia. We're thrilled to hear that Carl's attentive service at the front door made you feel like family during your stay. It's wonderful to know that his care and coordination contributed to making your visit memorable.Our colonial Spanish palace is indeed a special place, and we're delighted that you appreciated its beauty and ambiance.We hope to have the pleasure of welcoming you back to Palacio del Inka, where we'll strive to provide you with another exceptional experience.Warm regards,Renato VásconezGeneral ManagerPalacio del Inka, a Luxury Collection Hotel

10/10 Excellent

Marion C

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
One of the best hotels I have ever stayed at! Gorgeous and opulent interior, friendly staff that go way beyond the normal hotel experience, and incredible historic hotel. We were greeted with tea and chocolates. When my travel companion got altitude sickness, the reception staff immediately helped her and she got better. The restaurant food and staff were incredible and friendly. The bartender and pisco class were excellent. There was even an adorable young alpaca (Inti) near the courtyard that took the ambiance over the top. A great place!
Stayed 3 nights in Feb 2024
Response from rvasconez on Feb 27, 2024
Dear Marion C,Thank you immensely for sharing your wonderful experience at Palacio del Inka, a Luxury Collection Hotel! We are thrilled to hear that your stay with us was one of the best you've ever had.It brings us immense joy to know that you found our hotel to be gorgeous and opulent, and that our friendly staff exceeded your expectations. We are delighted to hear that our team went above and beyond to ensure the comfort and well-being of your travel companion when experiencing altitude sickness. Providing exceptional service and care to our guests is our top priority.We are thrilled that you enjoyed the culinary offerings at our restaurant and had a memorable experience during the pisco class with our bartender. Inti, our adorable young alpaca, adds a special touch to the ambiance, and we're delighted that you appreciated it.Thank you for choosing Palacio del Inka for your stay in Cusco, and we hope to have the pleasure of welcoming you back for another incredible experience in the future.Warm regards,Renato VásconezGeneral ManagerPalacio del Inka, a Luxury Collection Hotel

10/10 Excellent

Bharti

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything about this property from the moment you enter through the big blue doors is luxurious! And not in a pompous way, they're so so friendly and hospitable. Nothing is too much trouble, and there is always someone on hand to answer any questions, or give advice on things to do around Cusco. They have little tours explaining the paintings around the hotel and its history, and a great surprise was a daily pisco cocktail making class..A super fun activity to pass time as it was raining outside and also delicious obviously! The concierge staff showed us up to our room and explained everything, there was complimentary coca tea, mint tea and refillable water available 24 hours, and having visited other 5star hotels in Cusco you realise at how perfect and welcome these little touches are at such high altitude! Now to the Breakfast, WOW, one of the best selections we experienced in the whole of Peru, you have the option of their delicious array in their buffet area, or you can order off of their menu, I did both, because, hey whyyy not! The whole experience was wonderful, and having stayed at another 5 star resort in Cusco a couple of days later, we regretted not coming back to Palacio Del Inka instead! A gem in the Marriot Luxury Collection! Thanks for having us Palacio Del Inka!
Stayed 2 nights in Feb 2024
Response from rvasconez on Feb 27, 2024
Dear Bharti,Thank you immensely for sharing your delightful experience at Palacio del Inka, a Luxury Collection Hotel! We are thrilled to read about the wonderful moments you had with us, from the luxurious ambiance to the warm hospitality extended by our team.It brings us immense joy to hear that you appreciated the little touches that make a difference, such as our daily pisco cocktail making class and the complimentary amenities like coca tea and mint tea, especially considering the challenges of high altitude. We are also delighted that you enjoyed our breakfast offerings, and it's fantastic to hear that it was one of the best selections you experienced in Peru.Your kind words motivate us to continue delivering exceptional service and creating memorable experiences for all our guests. We are truly honored to be considered a gem in the Marriott Luxury Collection.Should your travels bring you back to Cusco, we would be delighted to welcome you once again for another unforgettable stay.Warm regards,Renato VásconezGeneral ManagerPalacio del Inka, a Luxury Collection Hotel

10/10 Excellent

Carlos

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice property
Stayed 3 nights in Feb 2024
Response from rvasconez on Feb 13, 2024
Dear Carlos,Thank you very much for choosing to stay at Palacio del Inka, a Luxury Collection Hotel, and for taking the time to share your positive feedback with us. We are delighted to hear that you enjoyed your experience at our property.Ensuring our guests' satisfaction is our top priority, and it is always rewarding to know that we have met your expectations during your stay. We hope that you had the opportunity to explore and indulge in the rich cultural heritage and luxurious amenities that our hotel offers.Once again, thank you for your kind words, and we look forward to welcoming you back to Palacio del Inka for another memorable stay in the heart of Cusco.Warm regards,Renato VásconezGeneral ManagerPalacio del Inka, a Luxury Collection Hotel

8/10 Good

JENHSIAN

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Peaceful and relaxing
Stayed 2 nights in Jan 2024
Response from rvasc on Jan 22, 2024
Dear JENHSIAN,Thank you for sharing your feedback with us. We are delighted to hear that your experience at Palacio del Inka was peaceful and relaxing. Creating a serene atmosphere for our guests is one of our key objectives, and we are pleased that we were able to provide you with a tranquil retreat.Your positive comments are greatly appreciated, and they motivate our team to continue delivering exceptional service. If there are specific areas where you believe we can further enhance your experience, please feel free to share your insights. We value your input and are committed to continuous improvement.We are grateful for your choice to stay with us and hope to have the pleasure of welcoming you back for another rejuvenating visit in the future.Warm regards,Renato VásconezGeneral ManagerPalacio del Inka, a Luxury Collection Hotel

10/10 Excellent

Rebecca, Glenview

Stayed 1 night in Jan 2024
Response from rvasconez on Feb 6, 2024
Dear Rebecca,Thank you for taking the time to share your feedback with us following your stay at Palacio del Inka.We're delighted to see that you rated us 5 out of 5 on Expedia! It's wonderful to know that you had an excellent experience during your time with us.If there's anything specific that made your stay memorable or any areas where we could further improve, please don't hesitate to let us know. Your insights are invaluable as we continuously strive to enhance the experiences of our guests.We hope to have the pleasure of welcoming you back to Palacio del Inka in the near future for another outstanding stay.Warm regards,Renato VásconezGeneral ManagerPalacio del Inka, a Luxury Collection Hotel

10/10 Excellent

Rebecca, Glenview

Stayed 2 nights in Jan 2024
Response from rvasconez on Feb 6, 2024
Dear Rebecca,Thank you for taking the time to share your feedback with us following your stay at Palacio del Inka.We're delighted to see that you rated us 5 out of 5 on Expedia! It's wonderful to know that you had an excellent experience during your time with us.If there's anything specific that made your stay memorable or any areas where we could further improve, please don't hesitate to let us know. Your insights are invaluable as we continuously strive to enhance the experiences of our guests.We hope to have the pleasure of welcoming you back to Palacio del Inka in the near future for another outstanding stay.Warm regards,Renato VásconezGeneral ManagerPalacio del Inka, a Luxury Collection Hotel

6/10 Okay

Andrea

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
El hotel es muy lindo , en la parte positiva, el hotel es servicial y agradable,pero a la vez es un lugar sin demasiada iluminación y lúgubre. El staff está continuamente buscando una propina, por ejemplo, pedimos servicio a la habitación y la persona que nos trajo la comida nos dijo que el tip no estaba incluido , lo cual era una mentira. El spa es demasiado pequeño para el tamaño del hotel, y dejan que los otros huéspedes hablen a los gritos en el. Pagamos una cantidad exagerada para la comida de año nuevo, que resultó de muy mala calidad y terrible servicio, el mozo que no estuvo presente en toda la noche nos persiguió para que le dieramos la propina por las dos copas de vino que no estaban incluidas en una cena de 500 dólares, y por último, el día que nos íbamos se negaron a darnos un late chek out, pero nos aseguraron que cuidarían de nuestras maletas en la bodega, nos fuimos confiados y al volver vimos que todas nuestras pertenencias estaban en el medio del hall y que jamás habían sido guardadas... Descubrimos ese día el monasterio y el convento y los dos hoteles nos parecieron de un nivel muy superior tanto en la infrastructura como en sus alrededores.
Stayed 4 nights in Dec 2023
Response from rvasconez on Jan 22, 2024
Estimada Andrea,Agradecemos sinceramente por tomarse el tiempo de compartir sus comentarios sobre su experiencia en Palacio del Inka. Nos complace saber que apreció la amabilidad y servicio del personal, así como la belleza del hotel.Lamentamos profundamente cualquier inconveniente que haya experimentado durante su estancia. Sus observaciones sobre la iluminación y la atmósfera del hotel son muy valiosas, y tomaremos medidas para mejorar estos aspectos. Asimismo, la información proporcionada sobre el servicio a la habitación y el spa es crucial para garantizar que seamos más transparentes con nuestros huéspedes y mejoremos la calidad de nuestros servicios.Respecto a su experiencia en la cena de Año Nuevo, lamentamos sinceramente que no cumpliera con sus expectativas. Trabajaremos en estrecha colaboración con nuestro equipo de alimentos y bebidas para abordar estos problemas y garantizar una experiencia gastronómica excepcional en futuras ocasiones.La situación con el late check-out y la custodia de sus pertenencias es inaceptable, y ofrecemos nuestras más sinceras disculpas por cualquier inconveniente causado. Revisaremos nuestros procedimientos para asegurarnos de que situaciones como esta no vuelvan a ocurrir en el futuro.Apreciamos sus comentarios constructivos, ya que nos ayudan a mejorar continuamente nuestros estándares. Valoramos su preferencia y le garantizamos que tomaremos medidas para abordar los problemas mencionados.Atentamente,Renato VásconezGeneral ManagerPalacio del Inka, a Luxury Collection Hotel

8/10 Good

Christian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Well located within the city, close to sites and restaurants. Excellent staff, extremely professional and friendly. Rooms are modern and well equipped. Great restaurant. Good hotel gym. I would recommend this hotel to others, a legitimate high-end hotel.
Stayed 5 nights in Dec 2023
Response from rvasconez on Dec 26, 2023
Dear Christian,Thank you for taking the time to share your positive experience at Palacio del Inka, a Luxury Collection Hotel. We are delighted to hear that our prime location, exceptional staff, modern and well-equipped rooms, and great restaurant contributed to your enjoyable stay. We appreciate your recommendation and are honored to be considered a legitimate high-end hotel.It was a pleasure to have you as our guest, and we look forward to welcoming you back for another memorable stay.Best regards,Renato VásconezGeneral ManagerPalacio del Inka, a Luxury Collection Hotel

4/10 Poor

Peter

Disliked: Cleanliness
Stayed 2 nights in Nov 2023
Response from rvasconez on Nov 30, 2023
Dear Peter,Thank you for taking the time to share your feedback with us. We appreciate hearing from our guests and value your perspective. We're sorry to learn that your stay fell short of expectations, and we would like to better understand your experience to address any concerns you may have had.If you could provide more details about your stay or let us know what aspects did not meet your expectations, it would be incredibly helpful for us to make improvements and ensure a better experience for future guests.We strive to provide excellent service, and your input is essential in helping us achieve that goal. Please feel free to reach out directly to our management team so we can address your specific concerns.Thank you again for bringing this to our attention, and we hope to have the opportunity to welcome you back in the future and make amends.Best regards,Renato VásconezGeneral ManagerPalacio del Inka, a Luxury Collection Hotel

10/10 Excellent

Katty

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is centrally located. The staff is very friendly and helpful. The hotel is lovely
Stayed 7 nights in Nov 2023
Response from rvasconez on Nov 30, 2023
Dear Katty,Thank you so much for taking the time to share your positive experience with us! We're thrilled to hear that you found our hotel centrally located and that our staff made a positive impression on you with their friendliness and helpfulness. It's always our goal to provide a lovely and memorable stay for our guests, and we're delighted to know we achieved that during your visit.We appreciate your kind words and hope to have the pleasure of welcoming you back to our hotel in the future. If there's anything specific you enjoyed or if you have any suggestions for improvement, please feel free to share—we value your feedback.Warm regards,Renato VásconezGeneral ManagerPalacio del Inka, a Luxury Collection Hotel

10/10 Excellent

XUHUI

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from rvasconez on Nov 15, 2023
Dear Xuhui,Thank you for taking the time to share your experience with us. We are thrilled to see you enjoyed it.All the best,Renato VásconezGeneral ManagerPalacio del Inka, a Luxury Collection Hotel

10/10 Excellent

Violeine

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The entire team was absolutely amazing. Keila the front desk attendant went above and beyond to make our stay special
Response from Palacio del Inka, a Luxury Collection Hotel on Nov 3, 2023
Dear Violeine,We sincerely appreciate your kind words about our dedicated team and, in particular, Keila's exceptional service at the front desk. It is heartening to hear that she went above and beyond to ensure your stay was special. We take great pride in providing outstanding guest experiences, and your feedback is truly valued.If there is anything more we can do to enhance your future visits or if you have any additional questions or requests, please do not hesitate to reach out. We look forward to welcoming you back.Best regards,Renato VásconezGeneral Manager

10/10 Excellent

Vibha

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent food and service
Stayed 1 night in Oct 2023
Response from Palacio del Inka, a Luxury Collection Hotel on Oct 31, 2023
Dear Mr. Subramaniam,Many thanks for taking a time to share about your experience at Palacio del Inka.We are very happy to hear that our food and the service were highlights for you during the stay.We really hope to see you on a next time, we will be waiting for you.Kind regards,Renato VásconezGeneral Manager

10/10 Excellent

Sara

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente servicio, buena ubicación, hermoso lugar.
Stayed 3 nights in Oct 2023
Response from rvasconez on Oct 12, 2023
Estimada Sara,Agradecemos sinceramente tu positiva reseña sobre nuestro establecimiento. Nos complace saber que tu experiencia con nuestro servicio fue excelente y que la ubicación y el entorno te parecieron hermosos. Nos esforzamos continuamente para brindar a nuestros huéspedes la mejor experiencia posible, y tus amables palabras nos motivan a seguir trabajando en esa dirección. Esperamos tener el placer de recibirte nuevamente en un futuro cercano. ¡Gracias por elegirnos y por compartir tu opinión!Saludos cordiales,Renato VásconezGerente GeneralPalacio del Inka, a Luxury Collection Hotel

10/10 Excellent

Ines, Katy

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property is beautiful and the staff is so kind and attentive. Upon arrival we were greeted right away and throughout our stay everyone was always willing to go above and beyond. Property is beautiful, the restaurant serves delicious food, they have a terrace with a fountain that was enjoyable with a bon fire in the evening. Hotel is quiet, immaculately clean, and the beds were super comfortable. Property and the area around always felt safe. Many places to shop, eat, and do laundry around as well within walking distance including their town square. Breakfast buffet was extensive and delicious. They also provide oxygen tanks for those in need due to altitude sickness. Only downside is rooms felt a little dark, other than that everything was perfection! If you’re wondering where to stay while in Cusco, this IS the place. Would love to comeback in the near future, and grateful that they made our home away from home a comfortable one.
Stayed 4 nights in Oct 2023
Response from rvasconez on Oct 11, 2023
Dear Ines,Thank you so much for taking the time to share your wonderful experience at our property in Cusco. We are thrilled to hear that you found our property beautiful and that our staff made your stay exceptional with their kindness and attentiveness. It's heartwarming to know that you felt welcomed from the moment you arrived and throughout your stay.We're glad you had the opportunity to enjoy our restaurant and the delightful terrace with the fountain, especially during the evening bonfires. Maintaining a clean and peaceful environment for our guests is a top priority for us, and we're delighted to hear that our efforts were reflected in your stay. Our team works diligently to ensure our guests feel safe and comfortable during their time with us.We appreciate your feedback regarding the lighting in the rooms, and we will certainly take that into consideration for future improvements. We're glad the extensive and delicious breakfast buffet and the availability of oxygen tanks for those in need added to your overall experience.Thank you for choosing our property as your home away from home in Cusco. We look forward to welcoming you back in the near future and providing another memorable and comfortable stay.Warm regards,Renato VásconezGeneral ManagerPalacio del Inka, a Luxury Collection Hotel

10/10 Excellent

Christopher

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I cannot say enough great things about this hotel and it’s staff. We were treated like royalty from the moment we arrived. They accommodated all of our needs and then some. Absolutely stunned at how incredible the staff was…all other hotels should take notes.
Stayed 4 nights in Sep 2023
Response from Palacio del Inka, a Luxury Collection Hotel on Oct 2, 2023
Dear Christopher,Many thanks for taking a time and give us this great review. Sounds like you had an amazing experience at our property. We're thrilled to hear about your positive stay at the hotel, we really hope to see you again in a future.Kind regards,Renato Vásconez General Manager

8/10 Good

Deb

Stayed 3 nights in Sep 2023
Response from Palacio del Inka, a Luxury Collection Hotel on Oct 2, 2023
Dear Deb,Many thanks for rating our property. We really hope you had a great time at the hotel, and we hope to see you on a next time.Kind regards,Renato VásconezGeneral Manager

10/10 Excellent

Alma

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything is very warm and welcome from the time you step in, it's close to a lot in the city. All the people are very nice and helpful. The room we stayed in was breath taking just like the whole hotel, food was delicious and overall the experience was spectacular! WORTH IT, U WON'T REGRET ANYTHING HERE!
Stayed 3 nights in Sep 2023
Response from rvasconez on Sep 21, 2023
Dear Alma,Thank you so much for your glowing review! We're thrilled to hear that your experience at our hotel was nothing short of spectacular. Creating a warm and welcoming atmosphere for our guests is a top priority, and we're glad that you felt it from the moment you stepped in.Our team takes great pride in providing excellent service, and it's wonderful to know that our staff members were both nice and helpful throughout your stay. We believe that a friendly and helpful staff can truly enhance the overall experience for our guests.We're delighted that you enjoyed your room and found it breathtaking. Our goal is to provide a comfortable and beautiful space for our guests to relax and unwind. It's fantastic that you also relished our delicious food; our chefs work hard to create delightful dining experiences.We truly appreciate your kind words and the confidence you've placed in us. We look forward to welcoming you back, and we're certain your future visits will be just as delightful. Thank you again for choosing our hotel and for sharing your wonderful experience!All the best,Renato VásconezGeneral ManagerPalacio del Inka, a Luxury Collection Hotel

10/10 Excellent

Larry

Stayed 5 nights in Aug 2023
Response from rvasconez on Sep 19, 2023
Dear Larry,Thank you for the kind review. We hope to have another chance to host you again in the near future.All the best,Renato VásconezPalacio del Inka, a Luxury Collection Hotel

2/10 Terrible

Richard

Stayed 1 night in Aug 2023
Response from rvasconez on Sep 5, 2023
Please note this guest did not stay at our hotel. His reservation passed as a no-show.The Management

10/10 Excellent

Omar

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
the Hotel was amazing , however it a little expansive and they ( the Hotel) trying to squeeze very penny when possible
Stayed 5 nights in Jul 2023
Response from rvasconez on Aug 3, 2023
Dear Omar,Thank you for the amazing review! We appreciate your feedback about pricing and expenses. We strive to offer a premium experience while keeping prices reasonable. Your comments are valuable, and we look forward to welcoming you back in the future.Best regards,Renato VásconezGeneral ManagerPalacio del Inka, a Luxury Collection Hotel

10/10 Excellent

Rochela

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Un súper hotel, excelentes atenciones , la comida es buenísima , el hotel es bello ! El spa le doy un 20 de 10 ! En general todo lo de este hotel es excelente
Stayed 1 night in Jun 2023
Response from rvasconez on Jul 3, 2023
Estimada Rochela,Gracias por esta cordial reseña. Nos alegra saber que disfrutó de la comida, las atenciones y el hotel en general. Tenga por seguro que compartiremos sus comentarios con todos los equipos del hotel y sobre todo del spa.Saludos cordiales,Renato VásconezGerente GeneralPalacio del Inka, a Luxury Collection Hotel

4/10 Poor

Ahmet

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Wrong room, not ready, this time not good service.
Stayed 1 night in Jul 2023
Response from rvas on Jul 3, 2023
Dear Ahmet,We apologize for the inconvenience you experienced with the wrong room and the lack of readiness. This is not indicative of the level of service we strive to provide. We appreciate your feedback and will address this issue with our team to ensure it doesn't happen again. Thank you for bringing it to our attention.All the best,Renato VásconezGeneral ManagerPalacio del Inka, a Luxury Collection Hotel

10/10 Excellent

Ahmet

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
The rooms, amenities, especially the bed are fantastic, there was nothing that i can dislike. Congratulations to whole team.
Stayed 2 nights in Jun 2023
Response from rvasconez on Jul 3, 2023
Dear Ahmet,Thank you for your kind words! We're thrilled to hear that you enjoyed our fantastic rooms, amenities, and especially the comfortable bed. We appreciate your positive feedback and will make sure to pass along your congratulations to the entire team.All the best,Renato VásconezGeneral ManagerPalacio del Inka, a Luxury Collection Hotel

10/10 Excellent

Cynthia

Traveled with family and small children
Incredible service, very warm and genuine, gorgeous surroundings, lots of lovely extras. Wish we were staying more than one night! Also has all the amenities like a typical American hotel which after ten days in Perú feels extra special. Perfect location too. Rooms are quiet. A powerful performance in the lobby not to be missed! Did I mention the service?!! It rivals a Swiss hotel in that department. Love it. Two thumbs way up!
Stayed 1 night in Jun 2023
Response from rvasconez on Jun 19, 2023
Dear Cynthia,Thank you for taking the time to share your experience. We are so very happy to see you enjoyed our service, the rooms, and your time with us in general.All the best,Renato VásconezGeneral ManagerPalacio del Inka, a Luxury Collection Hotel

10/10 Excellent

CHRISTINE

Stayed 1 night in Jun 2023
Response from rvasconez on Jun 19, 2023
Dear Christine,Thank you for the feedback. We hope to have another chance to host you.All the best,Renato VásconezGeneral ManagerPalacio del Inka, a Luxury Collection Hotel

10/10 Excellent

George

Stayed 2 nights in May 2023

10/10 Excellent

Kerry

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was centrally located. The staff were super sweet and helpful. we travelled with kids and our room was perfect for a family of 4. the French toast was the best I have ever had.
Stayed 1 night in Apr 2023
Response from aroserom on May 4, 2023
Dear Kerry,Thank you for this review. We are glad to see you enjoyed our service, accommodations, and the french toast. Rest assured the pastry chef will be made aware of these kind comments.All the best,Andrés RoseroGeneral ManagerPalacio del Inka, a Luxury Collection Hotel

10/10 Excellent

Jan

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The historic Inca palace is beautiful, but the staff is what made our stay so good. They went out of their way to be kind--things like remembering us by name at breakfast and helping us with guides, airport pickup and numerous other travel details. We had an amazing visit, loved Cusco and hope to go back.
Stayed 2 nights in Mar 2023
Response from aroserom on Apr 3, 2023
Dear Jan,Thank you so much for this amazing review. We are so proud to see you enjoyed your stay thanks to our staff's dedication.We hope to host you again in the near future.Best,Andrés RoseroGeneral ManagerPalacio del Inka, a Luxury Collection Hotel

10/10 Excellent

Brad

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I recently had the pleasure of staying at the luxury hotel in Cusco, Peru, and it was truly an unforgettable experience. From the moment I walked through the doors, I was greeted with warm hospitality and made to feel right at home. I would highly recommend this hotel to anyone traveling to Cusco. From the historic Inka temple setting to the incredible artwork and exceptional amenities, it truly exceeded my expectations in every way. I would definitely stay here again and give it a well-deserved 5-star rating.
Response from aroserom on Feb 21, 2023
Dear Brad,Thank you for taking the time to share your experience with us. I assure you the whole team feels most humbled by this review. I assure you they will all get the recognition they deserve.Best,Andrés RoseroGeneral ManagerPalacio del Inka, a Luxury Collection hotel

10/10 Excellent

Andrew

10/10 Excellent

Mariela

8/10 Good

Tianja

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is beautiful and conveniently located. The service is amazing and the property itself is truly historic.
Stayed 3 nights in Nov 2022
Response from aroserom on Nov 11, 2022
Dear Tianja,Thank you for this amazing review. We are all glad you enjoyed our service and property. We hope we can host you once again in the future.All the best,Andrés RoseroGeneral ManagerPalacio del Inka, a Luxury Collection Hotel

8/10 Good

Mark-Joseph

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is amazing, however we had no air conditioner for 6 days. It is historic, so keep that in mind when you book. They did bring fans; which helped a little. I booked via Expedia and the hotel said they would not add my Marriott rewards because I did not book directly with them.
Response from aroserom on Nov 8, 2022
Dear Mark-Joseph,Thank you for this honest feedback. We are all glad you enjoyed our hotel and its history. It is true that Marriott Bonvoy members obtain stay points only through Marriott-booked reservations. No third-party reservations are elegible.Best,Andrés RoseroGeneral ManagerPalacio del Inka, a Luxury Collection Hotel

10/10 Excellent

Carmen

Stayed 1 night in Nov 2022

10/10 Excellent

Rishi

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel was absolutely beautiful! It’s like you are in a palace! The staff is very friendly, helpful and at your service! There is a free tour around the property. Plenty of stunning paintings and architecture. There is a free pisco sour class at the bar. The spa was very elegant. Breakfast in the morning was delicious with a very large selection and fine dining service with a person playing the harp while you eat!! Would definitely recommend!
Stayed 4 nights in Oct 2022
Response from aroserom on Oct 26, 2022
Dear Rishi,Thank you for this amazing review. I will make sure the staff is aware of it. Do let us know if your travels will bring you back to Cusco in the near future.All the best,Andrés RoseroGeneral ManagerPalacio del Inka, a Luxury Collection Hotel

10/10 Excellent

Osbaldo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Oct 2022

2/10 Terrible

Brian

Completamente disconforme
Un desastre el hotel. Nos dieron una habitación con puerta del baño vidriada sin privacidad. La ducha muy baja e incómoda. Mido 1,85 metros y me tocaba la cabeza. No habia cafetera en la habitación y el frigobar vacio. Cuando consultamos por esto nos dijeron que algunas habitaciones aleatoriamente no lo tienen. Una verguenza. El spa lo cobran aparte. La atención del frontdesk malisima. No tienen información sobre el hotel. Realmente nuestra estadía no fue buena.
Stayed 4 nights in Sep 2022
Response from Andrés Rosero - General Manager on Oct 5, 2022
Estimado Brian,Reciba un cordial saludo desde Palacio del Inka, A Luxury Collection hotel.Lamentamos mucho que el hotel no haya podido cumplir con sus expectativas, entendemos que fue un inconveniente para usted poder usar la ducha, entendemos se pudo realizar un cambio de habitación durante su estadía, esperamos de alguna manera haya podido mejorar en cierta forma el incidente. Respecto a la cafetera y el frio bar, estamos regresando progresivamente a tener todo listo en la habitación con la comodidad y servicio que usted merece, estamos trabajando para tener el mismo estándar y que no vuelva a ocurrir un problema similar. El servicio de Spa es en efecto un servicio adicional, trataremos de dejar esta información más detallada junto a las confirmaciones de reserva, y estaremos verificando con nuestro staff corregir cualquier error que haya podido suceder durante su estadía para brindar el servicio que usted y todos nuestros clientes merecen.Esperamos tenerlo de vuelta en un futuro y poder revertir esta experiencia para usted.Atte.Andrés RoseroGeneral ManagerPalacio del Inka, a Luxury Collection Hotel

8/10 Good

Kiel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2022
Response from aroserom on Sep 9, 2022
Dear Kierl,Thank you for the kind review.All the best.Andrés RoseroGeneral ManagerPalacio del Inka, a Luxury Collection Hotel

10/10 Excellent

Andrea

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Check in at this beautifully historic property was the very best check in I’ve ever had. The gentleman was extremely courteous and informative and made us feel welcomed right away. Concierge was the same. Everyone was extremely polite, friendly and professional. Room was spacious as it had a separate living area, abundant closet space and large bedroom. Both rooms had small balconies overlooking a narrow street which was quite busy during the day. However room was very guilt once balcony doors were shut. Bar was a bit on the dark side, but service was friendly, attentive and food was good. I’d highly recommend. Everything was spotless, beds were comfortable, service impeccable and you can walk to the square in mere minutes
Stayed 5 nights in Aug 2022
Response from aroserom on Aug 29, 2022
Dear Andrea,Thank you for this review. It is always amazing to see how our guests enjoy themselves through our bar, balconies, and service. Let us extend a formal invitation to our hotel in the near future.All the best,Andrés RoseroGeneral ManagerPalacio del Inka, a Luxury Collection Hotel

10/10 Excellent

Ellen

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The check-in staff were outstanding -- very kind and attentive. We had a bit of a knotty situation with one of our reservations not having gone through and the staff worked it out in a way that saved us a lot of money. They could not have been nicer. The food and drinks in the bar lounge, as well as the breakfast, were outstanding. And the concierge was very helpful with restaurant tips and follow-up on restaurant bookings.
Stayed 1 night in Aug 2022
Response from aroserom on Aug 26, 2022
Dear Ellen,Let me personally thank you for this amazing review, and for recognizing our staff's efforts to make your stay a memorable one. I assure you the front desk and concierge teams will be properly rewarded.Andrés RoseroGeneral ManagerPalacio del Inka, a Luxury Collection Hotel

10/10 Excellent

Marisa

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was incredible. So polite, kind, and helpful.
Stayed 4 nights in Jul 2022
Response from aroserom on Jul 25, 2022
Dear Marisa, Thank you for this amazing review. We hope to have the chance of hosting you again soon. All the best, Andrés Rosero General Manager Palacio del Inka, a Luxury Collection Hotel

8/10 Good

Ricardo

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is beautiful and in the perfect spot in the old city of Cusco. Amenities are fine and close to plenty of dining options and cultural places. Two things spoiled our stay a bit, the first is getting breakfast at peak hours (9:30 to 10 AM), it's just mission impossible, good options for breakfast but service is terribly slow (I mean over 20 mins to just get water or coffee). The second was that at the end of our stay they had a medical conference so everything was taken over by the doctors, the internal patios (we could not longer sit there), the bar (no table or room anywhere for a beer), the lobby (no place to sit down quietly)... so I think they should warn guests about these two situations before hand so people plan their day accordingly.
Stayed 3 nights in Jul 2022
Response from aroserom on Jul 22, 2022
Dear Ricardo, Thank you for this review. We are so sorry the public areas were not available during your stay. Hopefully the rest of aspects of your time with us made up for it. Please do let us know if we can host you again in the near future. All the best, Andrés Rosero General Manager Palacio del Inka, a Luxury Collection Hotel

10/10 Excellent

Kathryn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Definitely one of the best hotels of my life!!!
We stayed at both Marriott owned properties while we were in Cusco. The JW was lovely, but we were completely blown away by Palacio del Inka!!! The hotel itself was OUTSTANDING!!! That it still contains walls originally constructed by the Incas, is astonishing! The tour was very lovely and the live performance by the Incan Musician blew our minds!!! We totally enjoyed the Pisco Sour Class and Miguel was so fun as he taught the class. The room was gorgeous! The bed was the most comfortable bed with the best sleep of my adult life. The breakfast was delicious! The spa was fabulous! I cannot say enough amazing things about this hotel!!!
Stayed 2 nights in Jul 2022
Response from aroserom on Jul 18, 2022
Dear Kathryn, Thank you for your kind words about our hotel and staff. I assure you Miguel appreciates this honorable mention and he will be properly rewarded. All the best, Andrés Rosero General Manager Palacio del Inka, a Luxury Collection Hotel

10/10 Excellent

Manuel

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2022
Response from aroserom on Jul 7, 2022
Dear Manuel, Thank you for the kind review. All the best, Andrés Rosero General Manager Palacio del Inka, a Luxury Collection Hotel

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2022
Response from aroserom on Jul 6, 2022
Dear anonymous, Thank you so much for this review. All the best, Andrés Rosero General Manager Palacio del Inka, a Luxury Collection Hotel

10/10 Excellent

inderpal

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I have stayed in many luxury properties, but by far this was the best. The staff was very courteous and service standards exceeded the bar manifold.
Stayed 4 nights in Jun 2022
Response from aroserom on Jul 6, 2022
Dear inderpal, Thank you so much for this review. The team is proud to see you enjoyed your stay. All the best, Andrés Rosero General Manager Palacio del Inka, a Luxury Collection Hotel