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Reviews of Sonesta Posadas del Inca - Valle Sagrado Yucay Urubamba

4 out of 5
Sonesta Posadas del Inca - Valle Sagrado Yucay Urubamba
Plaza Manco II 123, Yucay, Urubamba Province

Reviews

9.2

Wonderful

Rating 10 - Excellent. 186 out of 265 reviews" "
Rating 8 - Good. 61 out of 265 reviews" "
Rating 6 - Okay. 12 out of 265 reviews" "
Rating 4 - Poor. 3 out of 265 reviews" "
Rating 2 - Terrible. 3 out of 265 reviews" "

9.4/10

Cleanliness

9.4/10

Staff & service

8.6/10

Amenities

9.4/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

8/10 Good

Daniel

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Amazing views
Stayed 2 nights in Apr 2024

10/10 Excellent

christopher

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel is amazing and the property is beautiful. Highly recommend
Stayed 2 nights in Mar 2024

10/10 Excellent

Lucciana

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is excepcional!
Stayed 2 nights in Mar 2024

10/10 Excellent

Maurenia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent and friendly service. Breakfast buffet excellent.
Stayed 4 nights in Jan 2024

10/10 Excellent

caren

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Dec 2023

6/10 Okay

Maria

Traveled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
Stayed 4 nights in Dec 2023

10/10 Excellent

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

10/10 Excellent

Ramona M.

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Jul 2023

8/10 Good

Patricia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful location with delicious food
The grounds were gorgeous with blooming flowers and fountains. The setting was spectacular with the mountains surrounding the hotel. It’s a bit isolated from the bigger towns in the Sacred Valley with limited shopping and services. The breakfast bar was delicious with lots of choices. Lots of food options throughout the day and evening.
Stayed 3 nights in Apr 2023

10/10 Excellent

Ana Torres

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff!!
Stayed 4 nights in Jul 2022
Response from Sonesta Yucay on Aug 8, 2022
Estimada Ana, Es muy gratificante recibir su amable comentario por el servicio brindado, muchas gracias por tomarse el tiempo de responder a nuestra encuesta de satisfacción. Nos complace saber que disfruto de un buen servicio y que se sintió a gusto entre nosotros. Esperamos contar con su pronto retorno y así poder ofrecerle mayor confort, descanso y calidez a través de nuestro servicio, aquí en el corazón del Valle Sagrado en Yucay Cordialmente. Elizabeth Carlotto Gerente General

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent hotel for the family
Antigua Casa de San Blas is excellent! Check-in process smoothly, rooms spotless and the colonial style is just beautiful. Location is good and relatively close to the Plaza de Armas, however, you need to climb a steep road to get back to the hotel.
Stayed 1 night in Jul 2022

10/10 Excellent

Jingyang

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jun 2022

8/10 Good

Fariba, Braintree

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel property, staff and service were excellent. The issue I had was with confusion regarding the VIP upgrade which I didn’t receive and the poor Wi-Fi by my room compared to other areas of the hotel.
Stayed 6 nights in Jun 2022

6/10 Okay

Lisa

Traveled with group, Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Check in took a very long time and after talking to 3 people about our VIP Free beverage per person most of us did not receive this. We had the worst waiter we’ve ever had at the main restaurant. Staff in the restaurant were unfriendly and not accommodating. We were a large group at an off time in the afternoon when they weren’t busy. Grounds are beautiful but not sure we’d stay there again because of the staff
Stayed 1 night in May 2022

6/10 Okay

DIEGO

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is extremely nice, well kept and very conveniently located. The only critics I would make is to include a coffe machine in the rooms, improve the breackfast service (extremely slow!) and be better connected with Expedia (Eventhogh I paid the room through expedia, they still wanted to charge it again!). It was probably a confussion but if I wouldnt have checked I would have been charged this.
Stayed 2 nights in Jun 2022

10/10 Excellent

Leah

Stayed 3 nights in May 2022

10/10 Excellent

Sigrid

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in May 2022

10/10 Excellent

Erin

Stayed 1 night in Apr 2022

10/10 Excellent

Lacey, Ogden

Stayed 2 nights in Apr 2022

4/10 Poor

Matthew, West Hollywood

Traveled with group
Liked: Property conditions & facilities
Disliked: Cleanliness, amenities
When arriving at the property it is impressive and gives a false feeling of good things to come. Checkin was a long process with no explanation of any amenities beyond their restaurant. We were walked to our room and it appeared very nice, but after the porter left, things quickly turned. First, the wifi did not work and they had to send someone with a ‘special’ password to get it to work. Then there was no hot water and we had to call again and wait for that to be fixed. Had to call again for bathrobes. Finally gave up on calling for any dishes or teacups to use for tea or coffee (despite having a kitchenette with microwave. Then noticed long black hair in the bathroom (claimed to be disinfected) Their restaurant offered only Italian food, which was mediocre (their ‘Caprese’ = no mozzarella). The service was very nice. During dinner we saw them setting up fire pits in the courtyard and went to finish our wine at one after dinner, only to be told they were private and had been reserved. Ok, so I went to the front desk to ask about getting a fire pit. They had reserved the day before, I was told. When I asked why I he not been offered the option at checkin, I was told they were a private party and had reserved. No better explanation or clarification. 15 min later, after I was in my bathrobe and relaxing, I was called and told ‘now’ they could do a fIré. A little late. Nothing offered from the hotel at checkout. I wasn’t expecting money back, but some goodwill.
Stayed 1 night in Sep 2021
Response from Elizabeth Carlotto on Jan 25, 2022
Dear Mr Matthew, Thank you very much for choosing our Hotel during your visit to Cusco, we appreciate the time it took to respond to our satisfaction survey. I was deeply disappointed to know about your experience during your stay with us. Although an apology will not change the outcome of your experience on this occasion, I do extend it with all sincerity. The service experiences you described are not characteristic of the level of service our colleagues strive to provide, I have shared with the team your valuable comments about the impressions we gave to you. We hope you can see the improvement during your next visit to Perú and certainly hope you give us an opportunity to stay at our hotel if that is the case. Thank you again for your insightful review and we look forward to the opportunity to welcome you back and exceed your expectations. Sincerely. Elizabeth Carlotto General manager

10/10 Excellent

Joseph

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Incredibly cozy and pretty
We loved this property. The property itself is better than the photos. Very cozy, lots of character, comfortable, clean. the staff extremely polite. Beautiful grounds, full of natural local flowers and plants.
Stayed 2 nights in Jun 2021
Response from General Manager on Jun 22, 2021
Dear Sir Thank you for choosing Sonesta Posadas del Inca Yucay and for your kind comments, we are more than happy to know that you enjoyed your stay with us and off course the beauty of our property and the warmth of our staff Kind Regards

10/10 Excellent

Jonathan

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2019
Response from General Manager on May 6, 2020
Estimado Huésped Muchas gracias por elegir Sonesta Posadas del Inca Yucay y por su calificación Agradecemos su preferencia Saludos Cordiales Elizabeth Carlotto Gerente General

8/10 Good

Roxanne, Washington DC

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel room was very nice and in general the place is beautiful. I think they could improve the food a bit. This place is mostly used by tourists that travel from there to Cuzco, Machu Pichu and other nearby archaeological sites. There is not much to see in the little village where the hotel is located, but there is one small ruins that you can visit. The surroundings are just gorgeous with all the mountains.
Stayed 4 nights in Oct 2019
Response from Revenue Manager on Oct 25, 2019
Dear Mrs. Roxanne It was a pleasure to have you with us, we really appreciate your comments, help us to improve every day. Kind regards Ana Claudia Pineda Giraldo

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely amazing place with friendly staff. Highly recommend
Stayed 2 nights in Sep 2019
Response from Revenue Manager on Sep 30, 2019
Dear Guest, Thank you very much for your comments, it help us to improve our service every day, It was a pleasure have you with us. Kind regards Ana Claudia Pienda Giraldo

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Sep 2019
Response from Revenue Manager on Sep 30, 2019
Dear Guest We really appreciate your comments. Kind regards Ana Claudia Pineda Giraldo

6/10 Okay

Verified traveler

Traveled with partner
Disliked: Cleanliness, amenities
Our room was cold and space heater was broken. Hair dryer was old and only had cold air - requested a new one and 2nd one was the same as the first! Hated all of the construction noise that started at 7, even on the weekend 😤
Stayed 3 nights in Sep 2019
Response from Revenue Manager on Sep 25, 2019
Dear guest We apologize for all these problems you had with us during your stay, your comments help us to improve our service every day. Kind regards Ana Claudia Pineda Giraldo

8/10 Good

DELIA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2019
Response from Revenue Manager on Sep 23, 2019
Dear Mrs. Delia It was a pleasure have you with us, let us know if you have any comment that can help us to improve our service. Kind regards Ana Claudia Pineda Giraldo

10/10 Excellent

Mark

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Great Hotel. Shower temp difficult to regulate
Very nice hotel. we stayed here (2) different nights. on the first night, there were very few guests and they did a great job taking care of us. On the second night there was a full sized bus parked outside and a corresponding large group of guests which resulted in much longer wait times. On both stays we found the regulator of the hot water for our shower to be below expectations. We turned the cold water on 100% and then gently nudged the hot water to get a shower that was the right temp, however even while taking the shower the temperature could go from comfortable to cold to very hot. The front desk sent a technician to 'fix' it but nothing changed.
Stayed 1 night in Sep 2019
Response from REVENUE MANAGER on Sep 9, 2019
Dear Mr. Mark It was a pleasure have you with us, we really appreciate your comments, it help us to improve every day. I hope these inconvenientes do not change your experience with us. Kind regards Ana Claudia Pineda Giraldo

10/10 Excellent

Marina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A romantic place, clean and neat. Wilson, the bartender, was just great!
Stayed 1 night in Aug 2019
Response from Revenue Manager on Aug 16, 2019
Dear Mrs. Marina, It was a pleasure having you with us, I will extend your congratulations to Wilson. Please enjoy the rest of your stay in Perú. Ana Claudia Pineda Giraldo

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Definitely Recommend!
Wow... such a hidden jewel! So worth going to on the way to Machu Picchu.
Stayed 1 night in Aug 2019
Response from Revenue Manager on Aug 12, 2019
Dear Mr. Michael It was a pleasure have you with us, we really appreciate your comments. kind regards Ana Claudia Pineda Giraldo

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Aug 2019
Response from Revenue Manager on Aug 5, 2019
Dear Guest It was a pleasure have you with us. Kind regards Ana Claudia Pineda Giraldo

8/10 Good

ASP, Nevada

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This place was very beautiful and quiet. The food at the restaurant and the pizza place were incredible and the staff was even more incredible! The internet was not good. I had to go to the lobby for them to reconnect me, but every single time I used WiFi, I had to connect all over again. I was a bit disappointed with the hotel transportation. I am extremely grateful for the taxi driver who did not overcharge me like the hotel wanted to. Overall, it was a beautiful and peaceful hotel.
Stayed 2 nights in Jul 2019
Response from Revenue Manager on Jul 12, 2019
Dear Guest, It was a pleasure have you with us, we really sorry this situation, your comments will help us to improve our service and the details, I hope this moments do not change your experience with us. Kind regards Ana Claudia Pineda Giraldo

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Fantastic place . Great surroundings. Staff are amazing and helpful.
Stayed 2 nights in Jul 2019
Response from Revenue Manager on Jul 9, 2019
Dear guest We really appreciate your comments, it was a pleasure have you with us. Kins regards Ana Claudia Pineda Giraldo

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jul 2019
Response from Revenue Manager on Jul 8, 2019
Dear Guest It was a pleasure have you with us Kind regards Ana Claudia Pineda Giraldo Revenue Manager

10/10 Excellent

matthias

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
amazing place, worth every penny
We came back from MP just before 10pm and, even though it was closing time, the staff at the Pasta and Pizza (Nevula(sp?) and Janas) made us dinner. ~~ At the front desk, Shirley (named after Temple) made an extraordinary effort to accommodate our numerous requests for transportation (connecting 3 speakers and 3 different languages). ~~
Stayed 4 nights in Jun 2019
Response from Revenue Manager on Jul 4, 2019
Dear Mr. Matthias It was a pleasure have you with us, we really appreciate your comments. Kind regards Ana Claudia Pineda Giraldo

10/10 Excellent

Verified traveler

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff in the lobby and the restaurant and around the grounds are so lovely and warm and welcoming. Hotel is really something spectacular too. Not to be missed
Stayed 1 night in Jun 2019
Response from Revenue Manager on Jun 6, 2019
Dear Guest We appreciate your comments, it help us to improve our service and keep the essence of the sacred valley. Kind regards Ana Claudia Pineda Giraldo

10/10 Excellent

Heather

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A nice interlude
Stopped just 1 night on our way to Aguas Calientes, Was a delightful property, no hesitation recommending it. Bar and food was great, found the curtains didn’t guarantee privacy or block out the morning sun, also had a downstairs room, the noise of people above us started very early!
Stayed 1 night in May 2019
Response from Revenue Manager on Jun 6, 2019
Dear Mrs. Heather It was a pleasure to have you with us, your comments help us to improve our service. Please enjoy the rest of your trip Kind regards Ana Claudia Pineda Giraldo

10/10 Excellent

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is amazingly beautiful, clean and welcoming. But we didn’t like the service at the restaurant.
Stayed 1 night in May 2019
Response from Revenue Manager on May 31, 2019
Dear guest, We really appreciate your comments helps us to improve our service everyday, It was a pleasure to have you with us. Kind regards Ana Claudia Pineda Giraldo Revenue Manager

10/10 Excellent

Verified traveler

Stayed 1 night in Jan 2019
Response from QAM on Jan 21, 2019
Dear Guest, Thank you so much for you calification. We are so glad to know that you had a nice experience with us and hope to come you back soon. Sincerely, Elizabeth Carlotto O. General Manager

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed here because we read the food was good, the facilities and the staff are great! Amazing place
Stayed 1 night in Jan 2019
Response from QAM on Jan 16, 2019
Dear Guest, Thousands of thanks to your comments, it was a pleasure to have you in our hotel and have enjoyed our delicious food and service. We hope you can come back very soon. Best Regards, Elizabeth Carlotto O. General Manager

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Vey cute property. Nice amenities. Great service. Good dining options within the property. Craft market within the property.
Stayed 1 night in Dec 2018
Response from QAM on Jan 7, 2019
Dear Guest, Thank you for sending us your comments, we are very happy for that and because you have had a good experience with our first class service, regional food and dream facilities. You, your family and friends are welcome and invited to visit us again. Sincerely, Elizabeth Carlotto O. General Manager

8/10 Good

Paula

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful, Rustic Property
Beautiful property in Yucay in the heart of the Sacred Valley. Nice staff, excellent breakfast, rustic rooms. We woke up to the birds chirping.
Stayed 3 nights in Dec 2018
Response from QAM on Jan 4, 2019
Dear Mrs. Paula, Thank you for your goods comments. Nothing more satisfying to know that our guests leave with one of the best memories of the Sacred Valley. We hope it is not the last time you visit us, we will be very happy to have you here again. Sincerely, Elizabeth Carlotto O. General Manager

2/10 Terrible

Sajid

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
There was no electricity at the hotel. The generator was not there.
Stayed 1 night in Dec 2018
Response from QAM on Jan 4, 2019
Dear Mr. Sajid, Thank you for rating us. It is a pity that you have not enjoyed our services as expected. I commented that the problem of electricity was in the whole town, not only in the hotel and also we have electricity generator in our facilities when this type of mishaps occur. We regret much what happened but it is something that escapes our hands, likewise we invite you again so you can enjoy the Sonesta Yucay experience. Sincerely, Elizabeth Carlotto O. General Manager

10/10 Excellent

Sung

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very Good.
I stayed in this hotel for 11/23/18-11/24/18, 1 night. Everything was satisfied.
Stayed 1 night in Nov 2018
Response from QAM on Dec 3, 2018
Dear Mr. Sung, We are so thankful for your comments. It is a pleasure to know that we exceed you expectations and hope to consider us on your next vacations. You will always be welcome to Sonesta Posadas del Inca Yucay. Sincerely, Elizabeth Carlotto O. General Manager

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2018
Response from QAM on Oct 18, 2018
Dear guest, We appreciatte your puntuation and so happy to know that you enjoyed the hotel and services. It will be a pleasure to recieve you back soon. Best Regards, Elizabeth Carlotto O. General Manager

10/10 Excellent

Byron

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel. Great value.
Great, serene setting. All employees were amazingly friendly and helpful. Beautiful property. Clean nice room. Great directv package. Restaurants were good. All around very pleased with our stay.
Stayed 3 nights in Sep 2018
Response from QAM on Sep 26, 2018
Dear Byron; We appreciate very much your kind words and the time you took to leave us this review.  It is a pleasure to read that you enjoyed your stay at our hotel and that our staff provided you an excellent service, which is one of our daily goals and it motivates our team members to hear that their service is being appreciated.  We hope you can visit us soon here or to other Hotels of our chain.  Regards,  Elizabeth Carlotto O.  General Manager.

10/10 Excellent

Verified traveler

Stayed 1 night in Sep 2018
Response from QAM on Sep 25, 2018
Dear Traveler; Thank you for your preference, we are glad to know that you enjoyed your experience with us. We hope you can return very soon to continue sharing pleasant moments. Sincerely; Elizabeth Carlotto O. General Manager

10/10 Excellent

Taiki, New York

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pros: - The hotel is clean and well maintained, and has beautiful gardens and views. - Free coca tea at the reception. Complimentary pisco sour at the bar. - Free WiFi. It was a bit slow but considering the location it was completely acceptable. - There is a nice cozy restaurant named Tawa Restaurante only a minute walk away. - Hotel staff speaks English very well. - Buffet breakfast has a good selection and begins very early in the morning for guests who need to take an early train to Machu Picchu which we highly appreciated. - Shuttle service from the airport upon request. USD70.00 must be prepaid online at the time of reservation. Our driver Fernando was a very nice person and spoke English very well. He kindly offered a ride from the hotel to PeruRail station in Urubamba (10min drive) on the next morning and also from PeruRail station in Ollantaytambo to Cusco (2h drive) after our trip to Machu Picchu at a reasonable price. Cons: Nothing.
Stayed 1 night in Sep 2018
Response from QAM on Sep 25, 2018
Dear Taiki; We appreciate very much your kind words and for share with us and with all the people who visit this web page your great stay in our Hotel. We are very happy to know that you liked all our facilities surrounded by beautiful gardens and enjoyed our varied breakfast buffet and we were especially pleased to know that our staff provided excellent service. We hope this is not the last time you visit us and can share more great experiencies. Best regards, Elizabeth Carlotto O. General Manager.

10/10 Excellent

Ss, Los Angeles

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Loved this country hotel. Mountains and gardens surround the rooms. Very nice staff. Italian restaurant delicious. Great base for sacred valley.
Stayed 3 nights in Jul 2018
Response from QAM on Sep 18, 2018
Dear Ss; Thank you for your preference and for sharing your wonderful experience at Sonesta Yucay. It is a pleasure to know that you loved our Hotel and enjoyed our service and the wonderful nature that surrounds us. We hope to have the opportunity to have your visit again. Best regards; Elizabeth Carlotto O. General Manager

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2018
Response from QAM on Aug 28, 2018
Dear Traveler; Thank you very much for your visit and for sharing the assessment of your experience with us, we are glad to know that you enjoyed the beauty of our facilities and our service. We hope to have the opportunity to have your visit. Best regards; Elizabeth Carlotto O. General Manager