Ratings based on 66 Verified Reviews
They paid and stayed. We double-checked.
4.8 Room cleanliness
4.8 Service & staff
4.5 Room comfort
4.7 Hotel condition
They paid and stayed.
for Everyoneby A verified traveler from Houston, Texas
Pampering after Inca Trail HikePosted Jun 23, 2014
Pros: Location, staff, food, cleanliness, strong water pressure of showers, comfy beds, and decorations of hotel-its pretty.
Cons: Not sure-we didn't notice anything.
Location: This hotel is in Aguas Calientes on the road right a 2 minute walk to where you take the bus up to Machu Pichu. The whole town is a walking town.
After the hike, we checked in to this beautiful hotel. We were delighted to find out that high tea, our 3 course dinner, a sumptious buffet breakfast, a freshly squeezed welcome juice and decorative and delicious snacks and welcome pastries delivered to the room were all included in our price! Also complimentary was a class on making pisco sours and ceviche, which we got to eat and drink with Freddy and Laura-they were so charming and sweet and the food and beverage wonderful! My friend had a massage which she said was one of the best she had ever had and we enjoyed our balcony and listening to the river. It was a very luxurious experience and we would recommend this hotel and its staff and food (especially ceviche and alpaca) highly, especially if you want to recouperate after the hike.
Comment from Hotel Management
Jan 27, 2014
thank you very much for your nice review We will really appreciate your comments could you please share this nice review on tripadvisor as well best Regards
for Everyoneby Sean from Philadelphia
Great ROI - watch your room placementPosted Jun 2, 2014
The staff was pleasant and helpful - very approachable and service oriented. Hotel room was very good -- and I stay at Starwood hotels regularly. The inclusive meals were way more than I expected. Three course dinner for everyone staying in the room and large buffet breakfast. One free drink per person plus the nice extras upon arrival (drinks, snack, hot towels). Location was fine... some say its 'far' from town, but it is all relative -- AC is not that large so a 200m walk from the train station is hardly an issue. Biggest issue was the proximity to the train tracks -- we were on the 5th floor, at the far end, windows/balcony facing the woods/train tracks. Trains stop from 12:30am - 5am but otherwise they run regularly. While trying to sleep, felt like the trains were driving right through the room! Could be improved by staying on the lower levels, facing the street.
for Everyoneby Frank from San Francisco, California
Architect didn't consider river view potentialPosted Jun 2, 2014
Pros: Room was very nice. Lobby and bar area was also very nice but could have been more spacious. Buffet breakfast was great. Dinner was very good.
Cons: When we first arrived for the complimentary Pisco drink the bar staff seemed overwhelmed and we waited a long time for our drinks.
Location: Location was ok but the town overall wasn't of much interest to us. Came to see Machu Piccu which was very inspiring to us.
The thing that was disappointing to me was the fact that the architect didn't take more consideration for the view of the Urabama River. The roof of the building is such that you have to go stand on the balcony to see the river which is outstanding. We were on the fourth floor. When there is a view of something as spectacular as the Urabama River an architect should definitely take advantage of it. We had to stay at a hostel for a night because we arrived a day early and it had a bay window looking on to the Urabama River. The view and sound was fabulous if you appreciate that sort of thing. The hotel is a little overpriced in my opinion but overall it's a good place to stay.
for Everyoneby Manu from New York, NY
Americans Visiting PeruPosted May 31, 2014
Cons: nada. if you go to Machu Picchu don't stay in your hotel, take advantage of your time up there. Sumaq takes care of the rest for you!
Location: walk along the inca trail. Highly recommend fit young people to buy Huayna Picchu tickets online in advance, definitely a spiritual experience.
Honestly, nothing but excellence here! From the second I stepped off the train I had 5 minutes to catch a bus to climb Huayna Picchu, and the staff waiting for me helped me do this amazing feat! They were so accommodating, and allowed my mom into the room and carried our luggage while doing the official check in later upon my return. Also, they offered a drink and something sweet to eat during the check in process. Management was awesome. clean hotel, accommodating staff. They served us the BEST food we ever ate while in Peru. As well, they made life easy for us and we got on the 2nd bus leaving for Machu Picchu from directly outside the front door of the hotel without waiting in line. They also got our Machu Picchu and bus tickets for us, all we did was lend them our pass ports and give them the money for it. They had the most comfortable beds we have ever slept in! Also, river view was beautiful. I awoke with leg cramps from climbing Huayna Picchu, so at 2 a.m. I got in the bathroom's jacuzzi and was able to get to sleep again! Staff were super nice and helpful, will recommend to all !
for Everyoneby Bernie
Macchu Picchu with my son.....Posted May 27, 2014
My son & I stayed here for one night .... To really expereience the magic of Macchu Picchu! The hotel meet all our needs & the staff .. Accomodations & location were the best!! We had an excellent dinner... My son commented that it was one of his best meals in Peru!! We really appreciated the staff's attension to details.. And making us feel part of community.. We would highly recommend the Sumaq!!
for Everyoneby rick from new york
A treat after the 4 day inca trailPosted May 24, 2014
Rained during our last day of the trail and we were completely soaked and tired. Hotel did not feeln crowded even though it was full. Great service, big rooms and excellent food.
for Everyoneby A verified traveler
AmazingPosted May 8, 2014
They got us breakfast boxes to go since we leaving early to go to Machu Picchu! The tea, the happy hour, everything was perfect!!
for Everyoneby A verified traveler
Very nice hotel in Aguas CalientesPosted Apr 14, 2014
the Sumaq is an excellent hotel in Machu Picchu town or Aguas Calientes. The rooms are very comfortable and the staff is exceptionally welcoming. They also offer different activities for the entire family. That's a positive because the town is very small, and there is basically nothing to do outside the hotel.
for Everyoneby Julius from Bogotá, Colombia
Great idea!Posted Apr 13, 2014
If you are going to machu pichu, the best way is to stay in Aguas Calientes and wake up early and go up at 5:30 am, they open the doors to machu pichu at 6. If you like luxury en great service this is you hotel. The food is the best! The service is incredible, they help you with every thing you need to go up machu pichu.
for Everyoneby A verified traveler
ExcellentPosted Feb 1, 2014
Assistance to get to the Machupichu: Hotel staff reserved for us the seats of the bus to Machupichu so that we didnt have to wait for the long line at the bus stop. When the bus service was resumed due to the accident, immediately Hotel staff contacted to us and gave us the advice. Restaurant quality was quite higher than expected. Room was clean and comfortable. Definitely recommendable for everyone to stay in the village. The service is worth the price.