Ratings based on 129 Verified Reviews

They paid and stayed. We double-checked.
4.5 out of 5
97% of guests recommend
4.7 Room cleanliness
4.7 Service & staff
4.4 Room comfort
4.5 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom RIO BRANCO-AC

Confortável, aprazível e aconchegante

Posted Feb 26, 2015
Pros: De tudo: das instalações confortáveis e bem conservadas, do restaurante, do café da manhã, do atendimento de toda a equipe, da ótima localização etc.
Location: ótima localização, a 5 minutos da estação de trem e o ônibus para Machu Picchu para na frente do hotel.
Hospedar-se no Sumaq em Aguas Calientes é uma experiência única. O hotel é um charme, super bem localizado, aconchegante e com uma vista deslumbrante para o rio e as montanhas ao fundo. Os quartos são pra lá de confortáveis. O restaurante é o melhor de Águas Calientes. Pra completar, o atendimento é único. Durante a minha curta estadia de duas noites nunca fui tão mimado em um hotel. A equipe do Sumaq sabe como fazer você se sentir uma pessoa especial. Quando retornar a Aguas Calientes o Sumaq é meu destino inquestionável.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Dec 3, 2014
The location was perfect and the prices of the hotel includes Pisco.
Comment from Hotel Management
Jan 19, 2015 by JORGE QUESADA, Hotel Management
Thank you for your preference in Sumaq Machu Picchu Hotel! We are very grateful for your nice words and comments towards our property and services. Happy to see that you did have a great experience while in our hotel. Really hope to have the chance to host you again in time. Best regards, Sumaq Machu Picchu Hotel
2 out of 5
by A verified travelerfrom sc

This is a 3 star

Posted Dec 2, 2014
1.- the wifi blocks most of the web pages. 2.- the room was not ready when we arrived. 3.- the "recommended wines by the chef" were awful! Stick to wines you know. 4.- rooms don't have AC 5.- they told us that our luggage was going to be delivered to the train station 1 hr prior our departure. They were 30 minutes late.
1 out of 5
by A verified travelerfrom Los Angeles, CA

Never again! Overpriced!

Posted Nov 10, 2014
Pros: Overlooking the river
Cons: The staff can be taught to smile and can be flexible.
It was our first time in Machu Pichu, and my husband and I decided to stay one night in Aguas Calientes for US$360 per night for a 2 double bed bedroom. My daughter based in Lima decided last minute to accompany us to the trip. When we checked in we were advised that we have to add US$170 for my daughter, I said that she is just joining me in the double bed, the staff will not agree. So, we did not have a choice but pay up the addtl fee so a total of $530 for one night in a so-so hotel. The room they sent us has a view of the road, you can see, smell and hear all the trucks, buses that pass the street! The floor is so slippery, we slipped a couple of times! So, I requested for a change in room. The next one has a good view of the river, but with no A/C and no screen, the bugs are coming in! The room and closet has bad, moldy smell! The toiletries maybe locally made, with the shampoo oddly cinnamon smell. The TV and remote is not working well! Even the curtains have broken mechanism! I don't see why the price of this mediocre hotel is so ridiculously high. Coke is $3+! The hotel hallways are cheaply lighted with motion detection lights that when you go out of the room the hallway is so dark, and it will light up only when you start to walk through it! With our train still departing in the afternoon, we requested for a late checkout. And we guess it right, they are strict about the 10 am check out time! I will never stay in this ridiculously overpriced hotel!
4 out of 5
Recommended
by José Vicentefrom Sao Paulo

Excelente hotel

Posted Oct 22, 2014 on Hotels.com
Custo benefício questionável uma vez que usualmente a intenção é passar o mínimo de tempo possível no hotel e o máximo nas visitas a Machu Picchu.
Comment from Hotel Management
Jan 19, 2015 by Jorge, Hotel Management
Obrigado pela sua preferência em Sumaq Machu Picchu Hotel! Estamos muito gratos por suas belas palavras e comentários para com os nossos bens e serviços. Feliz em ver que você "tinha uma grande experiência enquanto no nosso hotel. Realmente espero ter a oportunidade de recebê-lo novamente no tempo. Cumprimentos, Sumaq Machu Picchu Hotel
5 out of 5
Recommended
for Getaway With Friends
by Julianafrom Brasil

Ótimo servi'ço

Posted Oct 22, 2014 on Hotels.com
Recomendo a quem for a Águas Calientes a ficar no Sumaq. Os funcionários são muito prestativos e atenciosos, as instalações muito confortáveis e o hotel ainda oferece opções gratutitas de entretenimento, como aulas para aprender a fazer pisco e para aprender a fazer ceviche. A diária também inclui meia pensão, em um restaurante que oferece comida de boa qualidade.
Comment from Hotel Management
Jan 19, 2015 by Jorge, Hotel Management
Obrigado pela sua preferência em Sumaq Machu Picchu Hotel! Estamos muito gratos por suas belas palavras e comentários para com os nossos bens e serviços. Feliz em ver que você "tinha uma grande experiência enquanto no nosso hotel. Realmente espero ter a oportunidade de recebê-lo novamente no tempo. Cumprimentos, Sumaq Machu Picchu Hotel
5 out of 5
Recommended
for Couples
by patriciafrom rio de janeiro

Atendimento maravilhoso

Posted Oct 16, 2014 on Hotels.com
Nao ha palavras para descrever o servico providenciado pelo pessoal do hotel. Disponiveis para ajudar na aquisicao de tickets para Macchu Picchu. Super agradavel estada, hotel disponibiliza atividades interessantes para os hospedes dentro do hotel. Cozinha excelente
Comment from Hotel Management
Jan 19, 2015 by Jorge, Hotel Management
Obrigado pela sua preferência em Sumaq Machu Picchu Hotel! Estamos muito gratos por suas belas palavras e comentários para com os nossos bens e serviços. Feliz em ver que você "tinha uma grande experiência enquanto no nosso hotel. Realmente espero ter a oportunidade de recebê-lo novamente no tempo. Cumprimentos, Sumaq Machu Picchu Hotel
5 out of 5
Recommended
by M. Brooksfrom Texas

Beautiful New Hotel with Excellent Service

Posted Sep 23, 2014 on Hotels.com
We thoroughly enjoyed our one night stay at the Sumaq Hotel. The staff were very courteous and accommodating. The breakfast buffet was excellent and our dinner was a definite trip highlight . Hotel staff picked us up at the train station and handled our luggage; same in reverse. It was a wonderful amenity to have your bus ticket picked up by staff in town and then have the bus to MP stop directly at the hotel entrance. We highly recommend this hotel.
Comment from Hotel Management
Jan 19, 2015 by Jorge, Hotel Management
Thank you for your preference in Sumaq Machu Picchu Hotel! We are very grateful for your nice words and comments towards our property and services. Happy to see that you did have a great experience while in our hotel. Really hope to have the chance to host you again in time. Best regards, Sumaq Machu Picchu Hotel
5 out of 5
Recommended
by C. Johnsonfrom California

Sumaq Machu Picchu

Posted Sep 16, 2014 on Hotels.com
Our stay at the Sumaq was excellent. We were met at the train station and our bags were taken to the hotel by the staff. On arrival the desk person gave us a drink and snack as we waited for a room key. The room had a very comfortable bed, nice furnishings and was very clean. Included in our stay was breakfast and dinner which were both great.. The service at dinner was very attentive and the food was wonderful. We would highly recommend this hotel to anyone.
Comment from Hotel Management
Jan 19, 2015 by Jorge, Hotel Management
Thank you for your preference in Sumaq Machu Picchu Hotel! We are very grateful for your nice words and comments towards our property and services. Happy to see that you did have a great experience while in our hotel. Really hope to have the chance to host you again in time. Best regards, Sumaq Machu Picchu Hotel
5 out of 5
Recommended
for Families
by Jackiefrom Irvine

GREAT HOTEL

Posted Sep 12, 2014 on Hotels.com
We thought the Sumaz Hotel was fabulous!! The hotel was impeccably maintained, the room was very comfortable, the staff was incredibly helpful and nice and the food was outstanding. We got way more than we thought we would be getting!! I would recommend this hotel in a heartbeat!!
Comment from Hotel Management
Jan 19, 2015 by Jorge, Hotel Management
Thank you for your preference in Sumaq Machu Picchu Hotel! We are very grateful for your nice words and comments towards our property and services. Happy to see that you did have a great experience while in our hotel. Really hope to have the chance to host you again in time. Best regards, Sumaq Machu Picchu Hotel