Ratings based on 82 Verified Reviews

They paid and stayed. We double-checked.
4.7 out of 5
99% of guests recommend
4.8 Room cleanliness
4.8 Service & staff
4.5 Room comfort
4.6 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveler from Los Angeles, CA

Very accommodating and helpful staff

Posted Sep 9, 2014
Pros: Charming, quiet, great staff, comfortable bed
I can't say enough about the staff of this hotel. They were helpful from beginning to end of our stay and went above and beyond to make sure our needs were met. They found us the best taxi driver/guide and helped with all of the little requests we had. We stayed in four different hotels during our trip to Peru, and this was our favorite. Definitely get a suite, though. The other rooms seem a little small.
5 out of 5
Recommended
for Everyone
by A verified traveler from Union City, CA

Great place to stay in Cusco.

Posted Aug 21, 2014
What can I say, this place is great! I arrived at this hotel with no expectation especially after staying in a less than average hotel in Lima. This place blows that place out of the water. The hotel staff is very friend and can speak English. The room is very clean with all the modern amenities you need. This hotel is about 3-4 blocks away from the main town square, takes about 7 minutes to walk to from the hotel. There's plenty of shops and restaurants there to keep you occupied. They also have a complimentary airport pick up for you when you arrive at Cusco airport, which is a nice touch. Overall experience was great and I would recommend this place to anyone who is planning to stay in Cusco.
5 out of 5
Recommended
for Everyone
by A verified traveler from Arkansas

Great hotel. Nice touch.

Posted Aug 17, 2014
Pros: Room, bedroom size, cozy feeling.
Cons: Distance to the plaza is not the best. But easy/cheap cab ride if you don't feel like walking.
Location: THe plaza
The premium double room we booked was great. King size bed. Semi-separate luggage area. Very spacious too. Hotel is clean and comfortable. Staff is helpful. It's not a five star hotel but much nice than many other 3 star ones in the area. We like its cozy not like chain or upscale.
5 out of 5
Recommended
for Everyone
by A verified traveler

Excellent staff!

Posted Aug 3, 2014
My two sons and I stayed at Tierra Viva Saphi for three nights and although the hotel and rooms were very comfortable it was the staff that stood out. The individuals working at this hotel go out of their way to make their guests feel comfortable!
5 out of 5
Recommended
for Everyone
by A verified traveler from San Francisco/Cuernavaca Mexico

Good place in Cusco

Posted Jul 31, 2014
Pros: the rooms and the staff
Cons: have the rooms heated up when guests arrive.
Location: good restaurants and fun shopping are a 1 dollar taxi ride away.
This is a very goo hotel in Cusco. The staff was wonderful. It is a little bit too far to walk to the Plaza simply because we were a little short of breath due to the altitude. But it was comfortable and reasonably priced
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jul 11, 2014
Pros: The staff was very friendly and accommodating.
Location: Close to the Plaza de Armas, the central plaza of the town.
The room was clean and ample. What I like the most was the courteousness and friendliness of the entire staff.
5 out of 5
Recommended
for Everyone
by A verified traveler from Los Angeles, CA

Cozy Hotel, Great Location!!!

Posted Jul 2, 2014
Pros: It was really cozy and the staff was awesome and friendly.
Cons: We stayed in a room next to the guest complimentary computers. We heard every word outside our room. Not a big deal though, at least for us.
Location: Cafe Morena and Mr. Soup are awesome and located right down the street. Also, there's a flea market. Learn to haggle. Don't settle! Even it's a little
When you pull up to the hotel, it doesn't seem like much. But walk up the steps and into the lobby and you start to realize what a nice place it is. It's so welcoming. They even have coffee and coca tea for guests, which by the way, is available 24/7. Be sure to partake in tea. It's supposed to help with altitude sickness and it's not bad either. The rooms are nice and very clean. After our short stay at Aguas Calientes, returning to our room at Tierra Viva was a blessing. It made me appreciate this hotel so much more. This really was an awesome hotel. I can't speak for any other Cusco hotels since this is the only hotel we stayed at but 10/10 we would stay again!
5 out of 5
Recommended
for Everyone
by steve from england

good choice hotel

Posted Jun 21, 2014
Pros: reception staff very helpful
Location: a short walk from the centre of cusco but worthwhile
enjoyed our stay at this hotel, the staff are very helpful and go the extra mile to ensure your stay is very enjoyable
5 out of 5
Recommended
for Families
by Archana Manoharan from Irvine, CA

Amazing service and best location

Posted Jun 17, 2014 on Hotels.com
We loved the hotel and the service, the staff is great. Also one night we were so tired and they offered to pick up food for us from a near by restaurant. Overall the service is amazing, and would highly recommend this to all.
5 out of 5
Recommended
for Everyone
by Barbara from Dungog

Quiet and close to the Plaza

Posted Jun 14, 2014
Pros: Quiet, clean, very comfortable. The rooms were well lit. Great breakfast.
Cons: Nothing.
Location: Close to the Centro Historico
We stayed here for four nights, the first room had a terrible smell,and we were moved. Apparently it was from a painting job. The staff were helpful and organised taxis for us.