Interior detail

Reviews of Wakapunku Boutique Hotel

3.5 out of 5
Wakapunku Boutique Hotel
Choquechaca 133, Cusco, Cusco Region

Reviews

8.8

Excellent

Rating 10 - Excellent. 101 out of 186 reviews" "
Rating 8 - Good. 59 out of 186 reviews" "
Rating 6 - Okay. 18 out of 186 reviews" "
Rating 4 - Poor. 5 out of 186 reviews" "
Rating 2 - Terrible. 3 out of 186 reviews" "

9.0/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

8.6/10

Property conditions & facilities

6.8/10

Eco-friendliness

Reviews

10/10 Excellent

Julie, EAST WENATCHEE

Liked: Cleanliness, staff & service, property conditions & facilities
Owner was friendly and helpful. Very nice location. Clean and comfortable beds.
Stayed 2 nights in Aug 2023

10/10 Excellent

John

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
I’ve never felt more welcome! Such a nice place with the most helpful and wonderful staff!
Stayed 4 nights in May 2023
Response from Luis on Jun 5, 2023
Muchas gracias por sus comentarios fue un gusto atenderlos.

8/10 Good

Scott

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The owners were very accommodating and made us breakfast each day and offered box lunches when we would travel. They were super helpful and friendly. Economical choice for long stays!
Stayed 4 nights in Jul 2022

2/10 Terrible

Sarah

Disliked: Staff & service, amenities
This property is in a good location, however it is very noisy, frequently does not have hot water for showers and the plumbing is very finicky. There is no 24hr service - you receive your own keys to leave and enter the property and I felt the hostess was not dedicated to solving issues in a timely matter. I regretted staying at this location during my time in Cusco.
Stayed 2 nights in Jun 2022
Response from pelu on Jul 12, 2022
Wakapunku Boutique Hotel tiene mas de 10 años dando el mejor servicio a turistas de todo el mundo, se caracteriza por ser un hotel pequeño donde la atención es personalizada y muy reconocida por los pasajeros. En ese sentido con el fin de que los visitantes se sientan como en casa, se les facilita las llaves de acceso. El mes de Junio Cusco es una ciudad muy visitada y los hoteles siempre están ocupados, lo cual genera que en los hoteles haya bulla y movimiento de los pasajeros. Lamentamos mucho que a pesar de haberle facilitado los servicios extras que pidió, haya tenido una mala experiencia. Tomaremos en cuenta sus razones para mejorar y seguir atendiendo de la mejor manera como lo hemos echo durante estos 10 años de experiencia.

8/10 Good

Rob, Mexico

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect location for us. Basically a cross between a B&B and a North American boutique hotel
Stayed 3 nights in Jan 2020
Response from Juan Jose Mendoza on Feb 3, 2020
¡Gracias por alojarse con nosotros! Su opinión es muy importante para nosotros.

10/10 Excellent

Tracy

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing & Cozy stay in Cusco
We had an amazing experience. WakaPunka is a cute Boutique with everything you need: breakfast, 24hr coffee/tea/small snacks, great location, friendly service. The location is just a few minutes walk from the main square and plenty of great restaurant options in Cusco. The staff went out of their way to make us feel at home and even switched us to a 2bed place for one night as it seems like there was a mistake in our booking. We highly recommend to stay here.
Stayed 1 night in Dec 2019
Response from Juan Jose Mendoza General Manager on Jan 7, 2020
Dear Guest, Thank you for sharing your experience at Wakapunku Boutique Hotel with other travelers. We really value your feedback, it helps us improve our service every day. We are committed to ensure that every stay at Wakapunku is as pleasant as possible. We are constantly working in our service to improve and continue giving good service. We hope to welcome you as our guest again. Best regards,

8/10 Good

Steve, Wisconsin

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great breakfast friendly staff not all of them speak good English good location fairly quiet clean rooms overall a good place
Stayed 3 nights in Nov 2019
Response from Juan Jose Mendoza on Nov 20, 2019
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Stay
This was the First time we stayed there during the week as our stay was broken by our hike to Machu Picchu. The staff was extremely helpful and welcoming. Would recommend to anyone.
Stayed 3 nights in May 2019
Response from Juan Jose Mendoza on Oct 22, 2019
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice place to stay
This was the second time we stayed there during the week as our stay was broken by our hike to Machu Picchu. The staff was extremely helpful and welcoming. Would recommend to anyone.
Stayed 2 nights in May 2019
Response from Juan Jose Mendoza on Oct 22, 2019
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
Hotel is in good location, very friendly staff about 5 minutes walk from main square restaurants, price is reasonable. Only we didn't like is dust haven't been cleaned ages and towels were very
Stayed 4 nights in Oct 2019
Response from Juan José Mendoza on Oct 12, 2019
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Art

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great room. Super nice and friendly staff. Awesome snacks and drinks all day and night in the bteakfast room.
Stayed 2 nights in Sep 2019
Response from Juan Jose Mendoza on Oct 2, 2019
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Josh, Colorado springs

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This place is an oasis. Everything is fantastic. I could not be more pleased.
Stayed 1 night in Sep 2019
Response from Juan José Mendoza on Sep 26, 2019
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We used this property as part of our Inca trail trek. It was excellent value for money and the staff were really helpful. We stored our bags with them whilst we were away and they easily accommodated our late return time putting the bags in our room. The 24hr free teas, coffee and hot chocolate (self service) were very welcome! Nothing was too much trouble if we needed anything. The staff were very helpful. We would highly recommend.
Stayed 2 nights in Sep 2019
Response from Juan Jose Mendoza on Sep 21, 2019
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Verified traveler

Stayed 2 nights in Aug 2019
Response from Juan Jose Mendoza on Aug 20, 2019
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service
Great location and good value for money. Room was a bit stuffy as there was natural light. Staff were excellent.
Stayed 2 nights in Aug 2019
Response from Juan Jose Mendoza on Aug 20, 2019
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Hisham, Cairo

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Recommend stay friendly stuff proper conditions not 5 stars of course yet very pleasant
Stayed 2 nights in Jul 2019
Response from Juan Jose Mendoza on Jul 5, 2019
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2019
Response from Juan Jose Mendoza on Jul 3, 2019
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. Safe property. Staff are helpful and caters to your needs. Clean rooms, with working amenities! Excellent! Would recommend.
Stayed 2 nights in Jun 2019
Response from Juan Jose Mendoza on Jul 3, 2019
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Alice

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very close to Plaza de Armas. Staffs are very friendly.
Stayed 3 nights in May 2019
Response from Juan Jose Mendoza on May 8, 2019
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Corey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Definitely stay here!
This little hotel is amazing! The neighborhood is walkable and so safe! So many amazing places to shop and eat! Right in the center of town, nicely decorated, very clean, very boutique feeling! I would stay here again and again!
Stayed 1 night in Apr 2019
Response from Carla on Apr 13, 2019
Dear Corey; Thanks for your comments, we really appreciate your words. Regards

10/10 Excellent

Nelson

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel to stay in Cusco. Excellent and friendly staff.
Stayed 2 nights in Feb 2019
Response from Carla on Apr 9, 2019
Dear Nelson ; Thanks for your comments . Regards

10/10 Excellent

Amanda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel and wonderful staff.
This was a great hotel, especially the service. The staff was superb. The location was terrific. The hotel was really nice as well - clean and updated but still had character. The laundry service was great value too. Would stay here again for sure.
Stayed 2 nights in Dec 2018
Response from Carla on Jan 5, 2019
Dear Amanda Thanks you for your nice words. We really appreciate them. Kind regards

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Decent place, good location.
Great location + place to stay for the amount of money you are spending. Only downside - It does not have a kitchen which means if you are looking for a proper breakfast, you will need to step out. Also if you do stay on the 1st floor, the breakfast area is just outside which means you will get disturbed if you tend to sleep in.
Stayed 2 nights in Dec 2018
Response from Carla on Jan 5, 2019
Dear Guest Thanks for your comments. They help us to improve. Regards

8/10 Good

matthew, las vegas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very great location! The hotel staff were second to none with customer service. We had an unplanned event happen and the hotel staff was beyond helpful!
Stayed 1 night in Nov 2018
Response from Carla on Nov 21, 2018
Dear Matthew Thanks for your kind words. Regards

10/10 Excellent

Michaela, New York

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel in perfect location with awesome staff!
Stayed 2 nights in Oct 2018
Response from Carla on Nov 1, 2018
Dear Michaela Thanks for your comments. We really appreciate them. Regards

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2018
Response from Carla on Nov 1, 2018
Thanks for rating us. Regards

10/10 Excellent

Sonia, Switzerland

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We had a great stay during our stay in Cusco. The staff was very friendly and helpful, the location is very practical, WiFi is strong, and breakfast is good. The room itself was comfortably, provided an electric heater for the chilly nights, well isolated from outside noise and had the best shower we’ve had in Peru (good pressure and warm temperature). Would definitely recommend.
Stayed 2 nights in Oct 2018
Response from Carla on Oct 30, 2018
Dear Sonia Thanks for your nice comments. Kind regards

8/10 Good

Sam, Canada

Liked: Cleanliness, staff & service, property conditions & facilities
Hotel was generally nice. Bathroom was newly renovated, room was nice. Only complaint was how much sound could be heard from the room: could hear everyone talking in the lobby and courtyard with windows closed.
Stayed 1 night in Oct 2018
Response from Carla on Oct 18, 2018
Dear Guest , Thanks for your comments. It helps us to improve our service . Regards

10/10 Excellent

Tiana, Wyoming

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
WakaPunku was recommended to us by a family member. The staff here took such good care of us and made sure we had a wonderful time in Cusco! Our luggage was delayed getting to Peru and when it arrived the next afternoon we were on a tour so the hotel staff went to the airport to pick it up and it was waiting for us in our room when we got back that evening. They serve a very nice and simple breakfast and have coca leaves, coffee, and tea available all day. We loved our stay!
Stayed 6 nights in Sep 2018
Response from Carla on Oct 25, 2018
Dear Tiana Thanks for taking the time to leave your comments about your stay.

8/10 Good

Berdine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely stay at Wakapunku Boutique Hotel
Lovely stay with excellent service at this boutique hotel. We were in the loft room which was not very spacious but very clean. The team is very helpful and friendly. The continental breakfast served in the mornings was tasty with a nice variety. I would definitely recommend Wakapunku for value for money
Stayed 3 nights in Jun 2018
Response from Carla on Jul 16, 2018
Dear Berdine Thanks for your nice comments. We will tell our co workers about your kind words. Kind regards

8/10 Good

Janina, Southern California

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel, most important everything close by
Staff very professional, breakfast was good, very healthy.
Stayed 5 nights in Jun 2018
Response from Carla on Jul 2, 2018
Dear Janina Thanks for your nice comments Regards

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location
it was overall a good experience, the location was great. Easy to get around, the host were very friendly. Only problem was the heating wasn't enough at night time.
Stayed 1 night in Jun 2018
Response from Carla on Jun 20, 2018
Dear guest We are sorry the heating was not enough. We are taking care of this issue now. It is always good to get our guests feedback. Regards

10/10 Excellent

Steward

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location, quite friendly hotel that exceeded my expectations. Overnight manager was exceptionally friendly and helpful
Response from Carla on Apr 23, 2018
Thanks for your comments . It is always nice to hear our guests enjoy their time at the Hotel. Regards

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service
Convenient Hotel in Cusco
The rooms were immaculate and thoroughly serviced everyday. Initially I had a twin room to myself on the top floor. That room was small and cramped and I struggled to sleep due to road noises, light and heat. I then had a double room and that was a completely different story. I did pay for a double the first few days but was given a twin due to early check in but no reimbursement was offered. The huge redeeming factor was the staff. From reception to the cleaners who made the stay very enjoyable. They were chatty and incredibly helpful. It was definitely the cleanliness, location & the amazing staff who make this a good place to stay.
Stayed 1 night in Mar 2018
Response from Carla on Apr 8, 2018
Thanks for your comments it helps us to improve our services.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Relaxing escape in Cusco
Highly recommend this hotel. At every point staff were extremely friendly and helpful. We left our luggage before our trek and was waiting in our room upon arrival afterwards. Comfortable bed, great shower and lovely breakfast. Only downfall was that we only stayed one night..!
Response from Carla on Apr 3, 2018
Dear Guest Thanks for your nice words. It is always pleasant to hear you enjoy your stay with us. Regards

10/10 Excellent

Courtney

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Accommodating hotel in great location
We stayed 2 nights in Cusco on our way to and from the Machu Picchu area and it was our favorite hotel by far. The staff was very accommodating in storing our luggage while we hiked and before our late flight back to Lima. They also had good suggestions for supper and places to shop (go to the local market!!). The location was right between the 2 main areas of town, filled with good restaurants, shopping and exploring. They also offered a good breakfast every morning. We stayed a night in Aguas Calientes and Ollantaytambo but enjoyed Cusco and this hotel the best. I would suggest using their driver to and from the airport because we used an Uber driver who tried to force us to stop at his travel agency before taking us to the hotel. Awkward.
Stayed 1 night in Mar 2018
Response from Carla on Mar 22, 2018
Dear Courtney We are glad you enjoyed your stay at the hotel and thanknk you for taking the the time to write some comments about us. Regards

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel near main square
Very friendly staff and only two blocks from the main square. Got upgraded to a suite, recently done up.
Stayed 2 nights in Sep 2017
Response from Juan Jose Mendoza A on Nov 8, 2017
Dear Guest We want to thank you for your comments . Regards Carla

8/10 Good

Ivan, London, UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel, very well positioned and great staff!!
I stayed at WakaPunku Boutique Hotel for 5 nights and used it as my base fro my travels in the Cusco area. The hotel is right in the center of Cusco, so ideal for walking in town and get to various restaurants for lunch or/and dinner. The hotel is very clean and the staff is super friendly and helpful!! My room was spacious, but I would have loved a slightly longer bed. Definitely good value for money.
Response from Juan Jose Mendoza on Aug 19, 2017
Thank you for taking the time to write a review about your stay. Regards

8/10 Good

Nat, s

Liked: Cleanliness, property conditions & facilities, room comfort
Close to the main plaza
This was overall a good hotel! Clean, extremely small, always have hot water for tea available. Helpful staff. Only problem was that we had asked for some beers and he charged us $5 when it clearly stated each beer was $3 and I didn't even get my change until the next day. Besides that, would definitely recommend!

6/10 Okay

Verified traveler

Liked: Cleanliness
Good location - service could improve
great location and decoration. Breakfast was not satisfactory - stale bread, limited fruit and cold coffee. Service in general could be improved: breakfast provided and staff attention. After a long week of trekking, we arrived to relax for one evening in our hotel. We dont usually want a TV on our vacations, but when we were looking for one night relaxing in our hotel, this situation proved very frustrating. The cable cut in and out every 20sec. White-noise, cutting in and out makes it harder to relax. After telling the woman at the front desk, she blindly looked at us and told us she would have someone look at it. After returning from dinner it was clear nobody had even bothered to look at it and the TV was unwatchable for the next 2 days.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awesome hole in the wall hotel
Great room, quiet, close to shops and restaurants. Walking distance to pretty much everything! We got the suite so very spacious and a huge bed!!

8/10 Good

Ivan

Liked: Cleanliness, staff & service, property conditions & facilities
Great location but no a/c
Spent two nights at this hotel. The first night I was given the loft suite which was very hot with no a/c, only an upright fan. The second night I asked to have a different room and one was available. This room was on the ground floor and very nice although no a/c was available. The bathroom setup was odd with an exposed bathtub and sink area behind sheer curtains. The open bathtub posed a challenge with a handheld shower wand. The best thing about this hotel was the location, two blocks away from the main square.

10/10 Excellent

Eghsea, US

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect location
The location is perfect. Close to the Plaza but on a quieter side street. Nice, new clean rooms. Had heater and an O2 bottle in the hallway -we didnt need either of them. Wifi was really good. Shower was hot and had good pressure.
Response from Juan Jose Mendoza A. on Nov 13, 2016
Dear Guest, Thank you for taking the time to write this review about your stay at the hotel. As the hotel its a small size bussines the service is more personalized and the staff is always willing to help. Plaza de Armas is only 2 blocks from us, and the center of the city has many places that you can visit by walking in a safe and pretty zone of Cusco. It is great to hear that you enjoyed your stay!! Best regards, Juan Jose Mendoza General Manager

6/10 Okay

Val, California

Liked: Cleanliness, staff & service
Its good for a one night stay and for one person. The room we had, had no air circulation and it was hot. Bathroom was small and the water pressure for the shower was very light. Cleanliness was great and breakfast was good, but we had better from others.

4/10 Poor

Kristine, Colorado

Liked: Staff & service
Disliked: Cleanliness, room comfort
Room was not very clean. There was a hair in our bed, the drain and toilet didn't work too well. The room was also very small. We wouldn't stay here again.

8/10 Good

paul, london

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The loft was great for three persons. The hotel is right next to the main square. I would recommend this hotel
Response from General Manager on Nov 13, 2016
Dear Guest, Thank you for taking the time to write this review about your stay at the hotel. As the hotel its a small size business the service is more personalized and the staff is always willing to help. And we are located only 2 blocks from the main square, and the center of the city has many places that you can visit by walking in a safe and nice zone of Cusco. Kind regards Best regards, Juan Jose Mendoza General Manager

10/10 Excellent

monica

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Sergio, Arlington, VA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Modern with Spanish Rustic Appeal
I stayed here 02/2016 and really enjoyed my stay here. The location is accessible for your pickup for tours (if not a block away) and is just 1 block from some prime museums, central square and a quite smaller plaza around the corner. I believe the hotel had some recent renovations as they now have a new beautiful breakfast area with padded benches and amazing decor. The food was good; yogurt, cereal, rolls to make a ham and cheese sandwich in the microwave, and either deserts for your coffee or fruits. I believe my room was recently renovated (new paint) so by the time you rent out a room I'm sure they'll be done with all their current renovations. There is hot water and the rooms stayed cool without need of an AC or fan through the day. The walls are a bit thin, but other than that, I really had no complaints. The front desk is able to help you out with whatever you need.
Response from Juan Jose Mendoza on Feb 22, 2016
Dear Guest , Thanks for taking the time to write some comments about the Hotel. This really help us to improve our service. Kind regards

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel close to restaurants, shopping .
I have good time,visit MACHU PICHU. Beautiful view and history Inca city One of the seven world places.
MACHU PICCHU

8/10 Good

Jay, Cary, NC

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice, small hotel in a great location.
Had a loft room on the third floor, a walk up, like a small apartment. Very charming. Center of the historic district, very convenient.